Privacy

Changes to our privacy notice

This Privacy Notice gets updated from time to time; whenever we make a material change, we’ll post this on our website and let you know.

We have revised our privacy notice as we are introducing some new features and ways of working. The main changes are outlined below.

Last updated: 13 Jan 2026

How to use this privacy notice

In this notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website.

Who we are

We are Vodafone Ireland and we are a member of the Vodafone Group. If you go to where Vodafone operates globally you can find links to all of the Vodafone operating companies that are part of the Vodafone Group.

In this privacy notice:

• “Vodafone/we/us/our” means Vodafone Ireland;

• “third party” means someone who is not you or us;

• “partner organisation” means external third party business entity that provides value-added services; and

• “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.

Our registered office is 70 St. Stephen's Green, Dublin 2, D02 E2X4, Ireland. We are registered in Ireland under company number 326967. Our main switchboard is (01) 2037000 or you can email us at [email protected].

How to contact us

Your opinion matters to us – if you have any questions about our privacy notice, you can email us at: [email protected] or you can contact our Customer Care team on 1907.

You may contact our Data Protection Officer by email at [email protected] or in writing to 0 St. Stephen's Green, Dublin 2.

Our principles

Vodafone is committed to respecting your privacy. We take privacy, security, and complying with data protection and privacy laws seriously.

We have set out our core Privacy Commitments in our Privacy Centre. We aim to put these commitments at the heart of everything we do.

Directly from you

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with Vodafone, even if you aren’t a customer, or what we have obtained from a third party.

We will collect your personal information when you, for example:

• sign up to any of our products or services;

• use our network or other Vodafone products or services;

• contact us through various channels for support or ask for information about products or services;

• visit or browse our website; and

• if you are a non-Vodafone customer and contact a Vodafone customer or a Vodafone customer care team.

From third parties

Information collected not directly from you:

• Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.

The types of information we may have, where applicable:

1. Contact details: Such as your name, address, phone and/or mobile number and email address;

2. Financial details: Such as your credit or debit card information, information about your bank account and other banking information – for example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase;

3. Your traffic data: Every time you use your mobile phone, a record is kept. This includes the number you called or sent an SMS or MMS to, the length, date and time of that call, SMS or MMS, the amount of data you are using and your approximate location at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from). The same is also recorded every time you receive an incoming call or message. This is data we see as part of providing you with connectivity; we don’t, however, keep a record of the content of your calls or messages.

4. Information about your device or connectivity: such as IP address, IMEI and MSISDN.

5. Your location data: This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city;

6. Your contact with us: Such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us;

7. Your account information: Such as your date of birth, gender, dates of payment owed or received, subscriptions you use, account numbers or other information related to your account or included in My Vodafone;

8. Credential information: We’ll collect passwords, hints, and similar security information used for authentication and access to accounts and services;

9. Your preferences: for products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services;

10. Cookies: See the Cookie Policy for details on what we collect using cookies, web beacons and other technologies, including advertising data;

11. Your browsing history: If you have given your permission, Vodafone collects the categories of website you have browsed on your mobile, device or PC, for example Sports, Music or News. However, we don’t have a history of the sites you browse, as this is limited for a short period of time to enable the connection to be made. We use these interests to send you personalised marketing or show you personalised advertising. You can opt out of advertising and manage how we use cookies through the Cookie Settings which can be accessed via our Cookies Policy or, in the case of marketing, your Privacy Settings.

12. Information about how you use our products and services: Such as the level of service that you receive – for example, network or service faults and other events that may affect our network services or other services; or your viewing history if you use our VTV product for example.

13. Details of your use of the specific services or products: for example CIOT devices or VTV. You can refer to the specific privacy supplement for each product/service for more information on the data processed.

We will use your personal information for a number of purposes, ranging from enabling us to provide you with the products or services you have requested to ensuring we are keeping these secure from fraud.

We may use Artificial Intelligence (A.I.) to help us provide you with a requested product or service. If we use A.I. we will do so responsibly, and where necessary we will disclose that the content is generated by A.I.

We may also use automated tools to assist with activities such as reconciling customer accounts and improving service efficiency. These tools do not make decisions that affect your rights or obligations.

Whenever we use your personal information, we do so based on a specific lawful basis under data protection law listed below:

1. The performance of your contract or to enter into the contract and to take action on your requests for example, so you can make calls and texts, and browse the internet on your phone, we process things like the numbers you dial, how much data you’re using and when you’re doing it so we can provide connectivity. This also enables us to generate your bill, based on your usage. We also may conduct credit checks when you apply for a product or service, which is operated on a bill pay basis to verify your suitability for entry into such a contract.

2. Legitimate interests of Vodafone for example, fraud prevention, maintaining the security of our network and services, direct marketing, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our legitimate interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, go to Your Rights at the end of this section.

3. Compliance with a mandatory legal obligation including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures.

4. Consent where you have provided it by your own free will. Consent may be withdrawn at any time. See Your Rights at the end of this section for more information on how to do this.

Please see the table below for more information.

Below you can find an overview of the categories of personal information we process about you, the purposes for which we process that personal information and the lawful basis upon which we rely to conduct that processing.

Third parties that we work with

We are not in the business of selling your data, we only share your data with suppliers who help us to provide services.

When you’ve purchased Vodafone products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, they may have access to your personal information. We don’t authorise them to use or disclose your personal information received from us except in connection with providing their services.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services. We provide this information to third parties (for example, to content providers and advertisers), but any such third-party reporting shall not include information which may identify an individual customer.

Mergers and Acquisitions

If we reorganised or merged with or divested part of our business to another organisation, we may need to provide your information to that other organisation or their advisers or receive personal information from that other organisation.

Third party devices that you connect your SIM with

You may connect your SIM with a number of third-party devices, either manually with a SIM card or electronically through our One Number product. These may include mobile phone devices or connected devices such as smart speakers or smartwatches. When you connect your SIM with these devices, those third parties may record your SIM details or your interaction with the network and provide that information to Vodafone for purposes of validating your eligibility for the OneNumber product offering. Those third-party device manufacturers will process your personal data in accordance with their requirements and we recommend that you read their privacy notices / policies before choosing to connect your sim to their devices.

Third party products that you buy through your Vodafone account

Where you buy a third-party product or service through your Vodafone account (such as Charge to Bill for mobile), the contract for it is with the party selling that product or service. Vodafone is only charging the amount directly to your bill as part of its arrangements with the seller. As part of this, you’re agreeing that Vodafone may pass certain personal information to the seller to complete your purchase with them.

The seller’s terms and conditions, privacy and cookies policies will apply to how it uses your personal information – please read them carefully.

It is necessary for us to process your personal information to enable us to provide you with your service. By service we mean any services or products that you buy or use such as broadband, mobiles, use of our apps or smart tech products.

We collect information about your use of our products and services on an aggregated or anonymous basis in order to help us manage and improve the services we offer to everyone.

We process your personal information for marketing and advertising purposes, such as to let you know about new products or services and send you special offers, as well as to help us tailor our service to you.

You can manage your marketing permissions, and your preferences for the data we use to tailor these communications at any time by visiting Your Privacy Settings.

Profiling consists of the use of personal data in an automated form in order to evaluate certain personal aspects relating to an individual. We will process your personal information in this way for credit, fraud, and security purposes.

Under certain circumstances, it is necessary for us to process your personal information in order to comply with the law, for example, when responding to law enforcement requests for data or to comply with tax requirements.

Where applicable, we share information about you with:

• Companies in the Vodafone Group

• Partners or agents involved in delivering the products and services you’ve ordered or used;

• Companies who are engaged to perform services for, or on behalf of, Vodafone Ireland Limited, or Vodafone Group;

• Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies;

• Debt collection agencies or other debt-recovery organisations;

• Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement;

• Emergency services (if you make an emergency call), including your approximate location;

• Third parties for joint promotions with that third party;

• Partner organisations we’ve carefully chosen so they can contact you about their products and services (which may or may not include Vodafone products and services). We’ll ask for your consent before sharing this information;

• Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes;

• Third parties that we advertise with, such as Facebook, in order to serve you advertisements online;

• Third parties that we use to serve you marketing.

We may need to transfer your information to other Vodafone Group companies (for instance our Vodafone Intelligence Solutions centres located in Egypt, Hungary, Romania, Albania and India, who provide customer support) or service providers in countries outside the European Economic Area (EEA).

The EEA consists of countries in the European Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection and privacy.

This kind of data transfer will happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.

If Vodafone sends your information to a country that is not in the EEA, we will make sure that your information is properly protected. We will always ensure to conduct a transfer impact assessment and ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards or deemed adequate by the European Commission (see list of adequacy decisions), then we will implement additional technical security and organisational safeguards such as asking the third party to enter into a legal agreement containing standard contractual clauses approved by the European Commission that reflects those standards.

We’ll store your information for as long as we must by law. If there’s no legal requirement, we’ll only store it for as long as we need to.

Subject to the above, the following specific retention periods will be followed:

We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again; to allow us to answer any questions you might have after you cease your services, or for our own business and reporting requirements. We, or one of our partners, may contact you about Vodafone services during this time if you haven’t opted out of receiving marketing communications from us.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So, make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Right to correct personal data

You have the right to have information held about you corrected if it is not accurate. If any of the information that we have on file relating to your account needs to be updated, or you think it may be inaccurate, you can log in to My Vodafone to update it (Login > My account) or contact our Customer Services team.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodafone holds about you. To make this request as an individual or an authorised 3rd party, please fill out the online form or post it to the address on the form. Alternatively, you can contact the Customer Services team. We will take reasonable steps to confirm your identity before issuing any copy of your personal information.

Right to data portability

You have the right to be able to take with you data you provided to us in certain circumstances. For example, Vodafone ensures that you can take your data with you by allowing you to download your monthly bills, at the click of a button, in a format of your choice. To do this, log in to My Vodafone and go to your billing area. Some specific apps and services allow you to take out the informed stored by the user into Vodafone’s cloud and hosting services, for example Backup+.

Right to restrict use of your data

If you feel the data we hold on you is inaccurate or believe we shouldn’t be processing your data, please contact our Customer Care team on 1907 to discuss your rights. In certain circumstances, you will have the right to ask us to restrict processing.

Right to erasure

Vodafone strives to only process and retain your data for as long as we need to. In certain circumstances, you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with Vodafone has been terminated, which you can do by contacting our Customer Care team on 1907. If your contract with Vodafone has been terminated, we may still have lawful grounds to process your personal data (for more information on retention periods, see previous How Long We Keep Your Personal Information For).

Right to object to processing where we rely on our legitimate interests:

Please contact our Customer Care team on 1907 or email us at [email protected].

Right to withdraw consent

You can withdraw your consent anytime after giving it. Depending on how you provided your consent, you should be able to withdraw your consent in the same way. You can also contact our Customer Care team on 1907 or email us at [email protected].

To opt out of Marketing messages

If you no longer want to receive marketing messages from Vodafone, you can elect to opt out of all marketing communications or only selected methods (email, SMS MMS, phone or post).

There are various ways to opt out:

• Log in to your Privacy Settings to manage your permissions; your Privacy Settings will also provide you with the ability to opt out or into receiving personalised marketing.

• Contact our customer services team – see the contact us page;

• Click the link at the end of a marketing email or text to unsubscribe;

• Tell the adviser if you receive a marketing call;

• Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app;

Email [email protected] for guidance.

Opting out does not mean that you won’t any longer receive service-related messages. You will continue to receive those (unless we have indicated otherwise).

To opt out of receiving marketing communications from other Vodafone Group companies, just contact them directly.

In some cases, you may receive marketing from Vodafone, even if you’re not a customer or never had contact with Vodafone. This is a result of third-party marketing lists which Vodafone may acquire from time to time. If you’ve registered to opt out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately.

To manage Cookies and understand more about what they are

Want to disable a cookie, or understand more about what these are? Check the Cookies section of this notice for full details on how to do this.

How to lodge a complaint

If you want to contact us about any of your rights or to complain about how we use your information, contact our Customer Services team or email us at [email protected]. We’ll do our best to help, but if you’re still unhappy, you can contact the Data Protection Commission. Contact details for the Data Protection Commissioner are:

• Email: [email protected]

• Phone: +353 (1) 765 01 00 or 1800 437 737

• In writing: Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963, Ireland

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. They mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org.

We only use cookies based on your consent (except for strictly necessary cookies) and you can manage how we use cookies through the Cookie Settings mentioned in dropdowns below.

We use cookies to do a number of things. For example, remembering your preferences, recording what you’ve put in your shopping basket, or counting the number of people looking at the website. We also use cookies to keep track of what you've bought from us and what you've done on the site and to understand how you came to our site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.Our cookies don't hold personal information such as your name or bank details - they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

Performance cookies collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. These cookies also collect specific data to help us understand usage patterns. We combine this data with account information to provide a more personalized and improved services. While these cookies help us enhance website performance and user experience, they collect personal information that can be linked to individual accounts or user profiles. If you do not allow these cookies we will not know when you have visited our site, collect information and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

• Social Media Cookies

  These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

To buy a phone or sign up to services like My Vodafone or Vodafone Cherry Points on Pay as you go, you must have cookies enabled on your internet browser. The more popular ones are:

• Internet Explorer

• Firefox

• Safari

• Google Chrome

You can still see the website if you choose not to enable cookies. If cookies aren't enabled, your shopping experience will be limited to just browsing our site.

Controlling your cookies

You can control Vodafone website cookies by clicking the Cookie Settings button. You can control how you use cookies on all websites through your browser settings. If you don't know what browser you're using, find out by:

• PC users: Go to 'Help' in your browser and choosing 'About'.

• Mac users: Click on the Apple menu and choose 'About'.

How to enable cookies for PCs

Google Chrome

1. Go to Settings

2. Near the bottom of the page, select Show advanced settings.

3. In the "Privacy" section, select Content settings.

4. Select Allow local data to be set (recommended).

5. Select Done.

Microsoft Internet Explorer 9.0

1. Click the Tools button and then click Internet options.

2. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK

Mozilla Firefox

1. Click the menu button at the top right of your browser window and select Options.

2. Then select the Privacy icon.

3. Set 'Firefox will:'' to 'Use custom settings for history'.

4. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

Safari on OSX

1. Choose Safari

2. Select Preferences followed by Privacy.

3. You can then choose to block or unblock cookies.

If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:

• Chrome

• Safari

• Firefox

• Internet Explorer

What is Local Storage

Local Storage is a type of web storage that allows JavaScript sites and apps to store and access data right in the browser with no expiration date. This means the data stored in the browser will persist even after the browser window has been closed.

How We Use Local Storage

We use local storage to keep track of which of our digital tools you have used and what you've done on the site. Local Storage also means you can use additional services such as live chat or allows us to survey customers regarding their experience. Some examples of local storage values are below.

How To Clear Local Storage

• Open the Google Chrome Console by pressing F12 key

• .Select “Application” in the console’s top menu

• Select “Local Storage” in the console’s left menu

• ..Right click your site(s) and click clear to delete the local storage.