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Need to activate your SIM card?

Choose your customer type below, Pay as you go or Bill pay.

Activate your Pay as you go sim

Activate your Pay as you go sim

Our Pay as you go agents are here to activate your SIM.

You will need your new sim card number to complete this task.

Available8am - 10pm, 7 days a week.

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Activate your Bill pay sim

Activate your Bill pay sim

As a Bill pay customer you have two ways to activate your SIM card.

1. Dial 1907

If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

  1. Choose Option 1 for Mobile Services.
  2. Choose Option 3 for SIM Activation.
  3. Then Option 1 for SIM Activation.
  4. Enter your SIM Number and Self Service PIN.

2. Text 50005

Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

  • Name
  • Number
  • New sim card number
  • Old SIM card number OR 3 of your most frequently dialled numbers

Tips to get you set up with your new phone

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