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Excess charge policy

For all first claims within a year you'll find the excess charge listed with the insurance plan. Excess charges for your second claim in one year are:

  • €75 excess charge for Stay Mobile Standard and Damage Only
  • €125 excess charge for Stay Mobile Extra

What's not covered

Damage arising out of manufacturing defect.

Theft, loss or damage:

  • as a result of an unattended, unlocked vehicle
  • when the registered SIM card is not in the phone
  • of equipment left unattended in a public place
  • of equipment not reported to Vodafone within 7 days of discovery
  • as a result of an attempted theft of malicious damage not reported to an Garda Síochána as soon as reasonably practical

Other things you should know

  • To keep your premium low, we will take action to identify fraudulent claims
  • Excess charges will apply to all successsful claims
  • After 30 days from buying your new handset, insurance can only be sold via our claims handlers
  • If you change your mind, you have 14 days from taking out insurance to cancel your policy without charge, as long as you haven't made a claim. The period of insurance is one calendar month.

Vodafone Stay Mobile, Stay Mobile Plus, Stay Mobile Essential, Stay Mobile Extra are underwritten by ACE European Group Ltd, registered in England, No. 112892, 100 Leadenhall Street, London EC3A 3BP