With Vodafone Stay Mobile Insurance you can process and track your insurance claim online. Before you submit a claim please make sure to review the requirements below. Once your claim has been accepted we'll aim to send you a replacement phone within 2 working days.
Loss, theft, malicious or accidental damage
- Call 1907 right away to report your phone as lost or stolen. We'll stop others from using it to make calls.
- Report the theft or loss to the Gardaí (or relevant authorities abroad) and get a crime number within 24 hours of the incident.
- If your phone is damaged you can submit your claim directly online or call 1850 92 77 11.
- Submit, track and close your claims here or call 1850 92 77 11.
Notice for Apple iPhone claims
Apple customers who have installed iOS 7 or 8 and enabled the Find my iPhone option, need to disable this feature before submitting an insurance claim.
Some devices come with this setting pre-installed so follow Apple's recommended steps to disable it.