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One Net Express

What is Vodafone One Net Express?

Vodafone One Net Express is a unique solution that integrates fixed and mobile voice communications, combining the features of landline with your mobile phone.

One Net Express offers

  • A landline number on your mobile - so that fixed calls can ring on a mobile phone (known as Mobile Twinning)
  • A range of fixed phone system features on your mobiles and desk phones, with no need for a fixed phone system (also known as a PABX), making your landline mobile.
  • Ability to automatically route unanswered calls to the next available colleague - known as hunt groups
  • Transfer calls at no cost to any colleague whether in the office or on their mobile Call divert, music on hold, auto attendant - press 1 for sales, press 2 for support
  • As this phone system is hosted in the cloud by Vodafone, it means you don't have the worry about the expense of an on-site system (PABX). There is no capital investment or maintenance costs associated
  • One contract, one service, one bill, and one voicemail

Is One Net Express the right solution for me?

One Net Express is an ideal solution for companies with less than 15 employees who don't want to miss calls on their advertised landline number whilst they are out of the office. You can be reached no matter which number your customer dials - because mobile and landline work together as one.

Do I have to install any equipment to use One Net Express?

Other than simply plugging in your desk phone there is no other hardware required for One Net Express.

How does One Net Express work?

One Net Express works on Vodafone's mobile GSM network. We transfer your landline numbers onto our network so we can deliver all the great features of a hosted phone system across your mobile and desk users.

Is there anything I should know before buying One Net Express?

As One Net Express offers the same coverage as you get on your Vodafone mobile. This means that there are some areas in buildings or in black spots that may not be able to get coverage. Our sales advisors will do a few checks and ask you a few questions about where you would use your office phones so that they can be sure that this is a suitable solution for you.

In addition, when we are setting you up with the service, our Vodafone site partners will do extensive coverage checks to ensure that you have the best experience.

What happens if the mobile network goes down?

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you require a back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of this disruption for the duration of the outage

One Net Express terms & conditions.

Is One Net Express secure?

Yes. Vodafone applies the same security policies to the Vodafone One Net Express solution as it does to its existing mobile phone network.

How is my data protected?

All desk phones using One Net Express employ rigorous encryption algorithms to protect our clients' information.

How am I billed for One Net Express?

A bill is issued on the 14th of every month with Vodafone One Net Express.

What should I expect during the installation process?

From receipt of your application form we expect the process to take up to 30 days in total, but don't worry, there will be a project co-ordinator dedicated to you throughout. They will contact you to give you their contact details should you have any queries during the installation process The process will be conducted in 3 steps:

  • Step 1. Site Survey - Our site services engineers will call you within 3 days to arrange a site survey to ensure One Net Express will meet your technical requirements.
  • Step 2. Review - Your dedicated project co-ordinator will call you to review the details of your survey and confirm your requirements
  • Step 3. Set up and migration – our site services engineers will visit your site to set up, configure and test your Vodafone One Net desk phones and ensure you know how to use them.

Finally, your project co-coordinator will contact you to give you details on how to use One Net and provide you some handy tips on how to make the most of the service.

I'm currently on bill day 7.Will I have to move billing day with One Net Express?

Unfortunately at this time we can only bill One Net Express customers on bill day 14. However, you don't need to advise your bank, once we change you to bill day 14 we will not apply for payment until 14 days after the invoice date of the bill. You just need to ensure sufficient funds are available for payment on the date advised.

If we don't answer a customers call will they still be charged?

Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As per normal PABX behaviour once the message is played it is deemed a connection. In order to maximise your companies chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.

Can I set up my company main number to ring on specific phones?

Yes. Vodafone Site Services will take you through all elements of setting up your One Net Express account.

Can I use non geographic numbers on One Net Express?

Yes, customers who have the One Net Express service can terminate 18xx, 15xx and 0818 numbers on a One Net Express device.

If my customer is placed on hold will they hear music on hold?

When you place a call on hold customers will hear an On Hold tone. You can discuss this with the Vodafone sales agent and Vodafone Site Services.

How do I change the features on my One Net Express account?

After you go live, you can change any of the features on your self-service portal or by simply calling Customer Care on 1907 or the Technical Support team on 1800 818 353.

What should I do if I experience a fault with my One Net Express service?

Call 1800 719 888 from an external line so we can carry out diagnostics.

How do I add a new user to my One Net Express account?

If you wish to add new users to your account with new hardware you first need to decide on what services you want, i.e. fixed and mobile user, or just fixed or just mobile. Once you have decided contact your sales rep or 1907 to complete a new customer application form.

 

Premium Rate Services

What are premium rate services?

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

  • These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

  • These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services. Explore the FAQs in 'Solution Article' to find out how to do so.

How to stop receiving text messages from 5XXXX numbers

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

Who has sent me these premium rate messages?

If you would like further information or would like to contact the company providing the 5XXXX shortcode, you can use the search facility on the ComReg website www.comreg.ie/premium-rate

Talk to us for more support

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