Jump to content

Roaming

Costs & billing

How much does it cost to use my phone abroad?

How can I reduce call costs when I roam?

Switch to Vodafone Passport

With Vodafone Passport you can talk for longer when you're roaming, without worrying about out of control costs.

That's because you pay the same per minute rate you pay at home, plus a single call connection fee per call. When someone calls you, you just pay the connection fee ‐ nothing else.

Passport's even better in the UK

In the UK there's no connection fee, so you just pay the same per minute rate you pay at home.

It's free to sign up to Passport, too. To find out how, check out:

Will data roaming spend be included in my spend cap?

Yes, all of your data roaming spend is included in your spend cap.

For example, if you are on a data roaming price plan the rental for this plan along with any spend you accumulate should you use outside your bundle is all included in the spend accumulation towards the cap. This means that when we send you a spend notification the amount represents your total spend on data roaming to date in that monthly billing period. This means there should be no surprises on your bill at the end of the month.

What if I'm already on an offer with roaming in Europe at no extra cost like RED Business?

You can continue to use your plan in Europe, just like you would at home, with access to unlimited calls and texts back to Ireland and within the country you’re visiting, as well as your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts from home when you are travelling in Europe, helping you stay connected with friends and family. Plus, you get access to our best value roaming rates when you travel outside of Europe, at €2.43 a day in USA or Canada and €4.06 a day in Rest of the World destinations.

For more information on RED Business click here

 

Roaming with Mobile Broadband

Can I use my modem abroad?

Yes, you can use your broadband modem when you travel, on any networks that support mobile broadband.

When using your Modem abroad in Europe and Rest of world you pay these rates

To sign up for a data roaming plan, give us a call on 1800 22 55 88.

Can mobile broadband users receive spend cap notifications?

Yes, you will receive the data roaming spend cap notifications to the SMS inbox which was installed with your mobile broadband software. It may not flash up on screen so you should make sure to check it proactively before you reach your limit.

 

Using data abroad

What are data roaming spend caps?

To make it easier for you to control costs when you access email or the internet from abroad, we have introduced spend caps and spend notifications for data roaming.

For bill customers there are two monthly spend caps of €61.50 and €369 (incl .VAT). The €61.50 spend cap equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages.

Find out more about data spend caps

How do data spend caps work?

When you use data abroad, you will now receive a text message - well before you reach your monthly spend cap - telling you how much you've spent on data roaming so far in the month. When you reach the spend cap, you will receive another text notifying you of this.

The text message will be sent to your mobile phone inbox, or to the SMS inbox on your mobile broadband dashboard or tablet device.

How much can I spend before data roaming spend caps are applied?

For bill pay customers there are two monthly spend caps of €61.50 and €369 (incl .VAT). The €61.50 spend cap equates to about 10MB of data usage, enough to view about 200 emails or 80 web pages.

Initially you will receive the €61.50 spend cap notification and if you continue to use past this spend cap you'll then receive the €369 cap notification. This spend cap will apply to your billing period if you are a bill pay customer.

How do I receive spend cap notifications?

Roaming spend cap notifications will be sent by text message to your phone, tablet or mobile broadband device.

Mobile broadband customers will need to check the SMS inbox that was installed with your Vodafone software to view the notification.

What happens when I reach my data spend cap?

When you reach the spend cap, you will be barred from roaming, unless you have already chosen to extend past the cap. You can choose to extend past the cap at any time and instructions will be included in your notifcation messages.

If you choose not to extend past the cap you will remain barred for the remainder of

Will data spend caps be applied outside of the EU?

Yes. We have implemented the spend caps and notifications across the board for simplicity and to give you a consistent user experience so regardless of where you travel outside of the Republic of Ireland the relevant spend cap will be applied to your account for data roaming usage.

Can I use my phone if I'm barred from data roaming?

Yes you can. You can still use your phone to make and receive calls and to send and receive text messages. And if you are using a modem you will still be able to send and receive text messages.

Talk to us for more support

You can get in touch with us by phone, email or in person at one of our stores. We can also help you through our social networks and blog. Choose how you would like to talk to us.