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Office landline and broadband

Account & billing

Can I change my bank details?

Yes, of course! You can change your payment details online via My Vodafone At Home, or by calling our customer service team on Freefone 1907

How can I change my package plan?

It's easy! To change your package plan simply contact your Account Manager to find a new plan that suits you.

What if I cancel landline or broadband while in contract?

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

Why did I receive another bill from my previous operator?

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

What if I cancel landline or broadband while in contract?

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

Why is my first month’s bill larger than my stated monthly charge?

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Below is a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

What are other operator charges on my bill?

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

  • Eircom.net dial-up internet packages
  • Voicemail
  • Call barring
  • Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, just contact us.

How can I start viewing my landline or broadband bills online?

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

  • See how much data or minutes you’ve used
  • View your bills
  • Track your orders
  • Change your services

Make sure you have the following to register...

  • A valid email address
  • Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
  • Your landline number

Do I get a separate bill for my mobile and landline?

Yes, you get separate bills for each account.

You will receive one bill for your landline account and one bill for your mobile account>

 

Moving premises

Transfer of Ownership for Vodafone Office and Multiline services

To ensure we process your request quickly and efficiently we advise that you should download the Transfer of Ownership application form. It should be fully completed by the existing Vodafone business customer and the new business customer (include any documentation to support the transfer). The new customer should download this Customer Application Form and complete the details.

Both completed forms can be returned by email to our business care team office.ie@vodafone.com for Vodafone Office or directly to your Vodafone Business Account Manager.

On receipt of completed forms, we will endeavour to complete the requested transfer by the next bill day and update you once completed.

Customers wishing to transfer service must ensure their account balance is paid up to date and on completion of the transfer a final bill will issue.

How do I track my speeds?

You can track the speed at which your broadband loads webpages and downloads files using many speed checkers on the internet for example Speedtest.net.

They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.

Your speed is determined by many things:

  • The speed of your phone line
  • The speed of your computer
  • Congestion in the telephone network
  • Congestion on the Internet
  • The speed of website servers

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

What happens if I go over my broadband download limit?

Your data usage limit depends on the broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.

Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.

All the latest Vodafone Home Phone and Broadband bundles include an unlimited data uage limit. To upgrade your broadband package give us a call on freephone 1907.

How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone Office online account.

Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

 

OneDrive for Business

What is OneDrive for Business and how do I get it?

OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere and work on these documents with others at the same time.

We have a number of options to get it.

  • Sign up to Vodafone Office Unlimited or Simply broadband for business plans to get it for free by going here or calling 1800 805 010.
  • Purchase the monthly add on.

Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.

How do I activate my OneDrive account?

Already have a OneDrive account?

If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.

Don't have a OneDrive account?

If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.

If you have not received login on details via email within 48 hours of signing up to OneDrive for business, please call 1800855715

Can I use OneDrive on another device?

Yes, OneDrive for Business is available for IOS, Android and Windows Phone alongside Windows desktop and MAC.

I'm having problems with my OneDrive?

For any issues relating to OneDrive for Business please visit the OneDrive support page or the Office 365 community for comprehensive support. If you require further support, please contact our technical support line on 1800 855 715 or email cloud.services@vodafone.com

How do I cancel OneDrive for Business?

Vodafone Office with OneDrive customers

You can cancel OneDrive for Business at the end of your agreement. You can do this by contacting customer care on 1907.

OneDrive add-on customers

If you have purchased OneDrive for Business as an add-on, you can cancel at any time by contacting customer care on 1907.

You lose access to your OneDrive for Business data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.

Talk to us for more support

You can get in touch with us by phone, email or in person at one of our stores. We can also help you through our social networks and blog. Choose how you would like to talk to us.