Handy hints for roaming
Heading abroad? Find all you need to know about roaming, right here.
All you need to know:
How do I contact customer care from abroad?
To speak with our Roaming Customer Care team for free, dial 00353 1 203 8232 from your Vodafone mobile.
How do I manage data roaming costs?
First, ensure you are on the data roaming plan that provides best value for the amount of data you need.
If you reach an unusually large amount of data roaming usage, we will suspend the service for that month unless you give us permission to continue it. You can do this once each month. Your data roaming service will resume the following month.
Can I use my free price plan minutes when I roam?
With RED Roaming, you can use your home minutes and texts, international add ons and get an additional 200MB of data each day that you roam. You cannot use your home allowances with any other roaming plan.
How do I listen to Voicemail from abroad?
- In most countries, you can dial 171 to hear your Voicemail, just as you would at home.
- Where this is not available, just follow these steps:
- Dial your international mailbox number by dialling a ‘5’ after the 87 prefix (eg + 353 87 5 123 4567)
- When you hear your greeting, press #
- Key in your password (this is 0000 unless you have personalised it)
- Press # and then 1 to listen to your messages
Will my phone work abroad?
Most phones will work just about anywhere.
What if my phone gets lost or stolen?
Depending on your insurance agreement, you may be covered for loss or theft of your phone while you’re away. Check your insurance details before you leave.
Can I use my phone in-flight?
Some airlines now allow passengers to use their mobiles during flights. Vodafone Ireland provides connection to the OnAir network, which means you can stay in touch during your flight on aircraft that offer the service.
Making and receiving a call costs €2.43 (ex VAT) per minute. Sending a text costs 57c (ex VAT), and receiving a text is free. Mobile internet and mobile broadband costs €5 per MB (ex VAT).
When the aircraft reaches cruising altitude the crew will inform you that you can use your mobile or the Inflight Mobile light in the panel above your head will be switched on.
When you reach your destination, outside Ireland the usual Vodafone Passport or Vodafone World rates will apply.
Can I use my phone at sea?
While we cannot guarantee coverage when you're travelling at sea, customers may be able to pick up some maritime service providers. Making and receiving a call will cost €2.43 (ex VAT) per minute. Sending a text costs 57c (ex VAT) and receiving a text is free*. Mobile internet and mobile broadband costs €5 per MB (ex VAT).
Do I need to select a network?
Vodafone roaming rates apply to all networks within a country unless otherwise stated, so there is no need to manually select a network.
How we bill for roaming
In order for us to bill for roaming directly after you return home, we rely on foreign operators to send us details of calls made on their network. From time to time there can be delays in receiving these details which may result in roaming charges being delayed til your next bill.
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Catching a flight? Get the all-in-one travel companion especially for Vodafone customers. It has flight status updates, information on using your mobile abroad and useful information like weather updates and a currency converter.
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