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Customer notifications

Our latest notices to all our customers

Under Regulation 14 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.

If you wish to exercise your right under Regulation 14 please contact Vodafone on:

  • 1907 - bill pay and fixed line customers.
  • 1747 (from a mobile)  or 1850 20 40 20  (from a landline) - pay as you go customers.

 


 


Notice of changes: Vodafone Office price changes - Contract change notification

From the 1st December 2016 we will be implementing price increases to our Vodafone Office plans. Prices will increase by €2-€5 and will be reflected in customers’ December bills. These price increases are as a result of the increased costs of providing the service to customers.

We will contact all affected customers by letter or email before the 1st November 2016, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907. Affected customers can continue on their existing, newly priced plans, exit their contracts, or move to one of our new plans offering unlimited fibre broadband with or without calls.

Customers who signed up to Vodafone Office price plans between May 1st 2016 and November 31st 2016 will not be affected by these price changes.

Existing customers on legacy plans who sign up to new Vodafone Office plans before the 1st of December 2016 will not be impacted by the price changes.

PlanCurrent PriceNew PriceIncrease
Office Essential voice (18 & 24 month)€30€32€2
Office Unlimited voice (18 & 24 month)€40€42€2
Vodafone Office Essentials (18 month)€45€50€5
Vodafone Office Essentials (24 month)€40€45€5
Vodafone Office Professional (18 month)€50€55€5
Vodafone Office Professional (24 month)€45€50€5
Vodafone Office Unlimited (18 month)€60€65€5
Vodafone Office Unlimited (24 month)€55€60€5
Simply Broadband for Business (18 month)€35€40€5
Simply Broadband for Business (24 month)€35€40€5

Notice of changes: Vodafone Home price changes - Contract change notification

From the 1st November 2016 we will be implementing price increases to our older Vodafone Home plans. Prices will increase by €5-€7 and will be reflected in customers’ November bills. These price increases are as a result of the increased costs of providing the service to customers.

We will contact all affected customers by letter or email before the 13th October 2016, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907

Affected customers can continue on their existing, newly priced plans, exit their contracts, or move to one of our new plans offering unlimited fibre broadband with or without calls.

Customers who signed up to Vodafone Home price plans between May 1st 2016 and November 1st 2016 will not be affected by these price changes.

Customers on legacy plans who sign up to new Vodafone Home plans before the 1st of November 2016 will not be impacted by the price changes.

Customers who are on TV price plans or Lightspeed Broadband price plans will be excluded from any price changes.

PlanTalk OnlySimply BroadbandHome EssentialsHome Unlimited
Price€40€45€50€60
Broadband    
SpeedN/A100Mbps100Mbps100Mbps
UsageN/AUnlimitedUnlimitedUnlimited
CallsBundled minutes   
Irl LandlinesUnlimited0UnlimitedUnlimited
Irl Mobiles000Unlimited

Lightspeed 150Mbps

PlanSimply BroadbandHome EssentialsHome Unlimited
Price€45€50€60
Broadband   
Speed150Mbps150Mbps150Mbps
UsageUnlimitedUnlimitedUnlimited
Calls   
Irl Landlines0UnlimitedUnlimited
Irl Mobiles00Unlimited

Contract change notification Vodafone Mobile Discount- effective 1st September 2016

The Vodafone Home services discount that was issued to Vodafone Bill Pay and Pay as you go mobile customers is ending. These changes will come into effect on 1 September 2016 and will be reflected in any bills issued after that date. As a result of this change, you may change or cancel your contract without penalty within 30 days and prior to 1 September, by dialling 1907. The continued use of services after the effective date is considered acceptance of this change.

Contract change notification - Vodafone Home Broadband services - effective 1st August 2016

Due to increased operational costs your monthly payment for your broadband plan will increase from 1 August 2016. The price increases are:

  • €15 to €40 for Simply Broadband Max
  • €18 to €40 for Simply Broadband Max
  • €30 to €40 for Simply Broadband
  • €30 to €40 for Vodafone Unlimited Broadband
  • €30.89 to €40 for Vodafone Broadband
  • €34.99 to €40 for Simply Broadband
  • €35 to €40 for Simply Broadband
  • €35 to €40 for Vodafone Broadband
  • €36.99 to €40 for Max Value Broadband

In addition, we have updated some of the terms and conditions associated with your broadband plan, which terms will update and replace your existing terms. These updated terms can be found here.

These changes will come into effect on 1 August 2016 and will be reflected in any bills issued after that date.

As a result of these changes, you may change or cancel your contract without penalty within 30 days and prior to 1 August, by dialling 1907.

Notice of Changes to Pay as you go Top Up Offers and Add ons

As of the 27th July 2016 Data Extra and Extra top up offers that applied for 30 days will apply for 4 weeks subject to a minimum top up. Also as of the 27th July 2016 talk, text and data add on’s that applied for 30 days will apply for 4 weeks subject to a minimum top up and include the following:

TalkUnlimited calls€20
TextUnlimited texts€15
Data3GB of 4G Data€15
Data500MB Data€5
Calls30 minutes to Irish mobiles or landlines€5
Text100 texts to any network€5
International30 international minutes€5

Notice of change to the below Vodafone home plans

From 26 June 2016, the below plans will no longer be available. After this customers on the below legacy plans will be placed onto the corresponding New Plan. Details of the New Plan price plan can be found here. You will already have received a contract change notification confirming your right to withdraw from your contract until 26 June 2016.

Customer Legacy PlanNew Plan
1MB Broadband SoloSimply Broadband
3MB for the Price of 1MB BundleHome Essentials
Always On Broadband 1MBSimply Broadband
BroadbandSimply Broadband
Broadband Plus Up to 3MBSimply Broadband
Freedom 1MB BBSimply Broadband
Freedom BundleHome Essentials
Freedom Bundle 1MB -- Mobile 2010Home Essentials
Freedom Bundle 1MB -- Mobile 2010 (30 mins) BB EliHome Essentials
Freedom Bundle 1MB (Standard)Home Essentials
Freedom Bundle Up to 3MBHome Essentials
Freedom Bundle Up to 3MB -- Mobile 2010Home Essentials
Freedom Bundle Up to 3MB -- Mobile 2010 (30 mins)Home Unlimited
Freedom Bundle Up to 3MB (Standard)Home Essentials
Freedom Plus Up to 3MB BBSimply Broadband
Freedom Talk (PSTN)Home Essentials
FreeTalk Anytime (BRA)Vodafone Talk
FreeTalk Anytime (HSPD)Vodafone Talk
FreeTalk Anytime (HSPD)Vodafone Talk
FreeTalk Evening and Weekends WLRVodafone Talk
Group Scheme Rate (WLR)Vodafone Talk
HomePhone (CPS)Home Essentials
HomePhone (CPS)Vodafone Talk
Homephone ValueVodafone Talk
Pay as you use Broadband 1MbSimply Broadband
Residential BroadbandSimply Broadband
Vodafone At Home Broadband up to 3MbSimply Broadband
Vodafone At Home Ideal BroadbandSimply Broadband
Vodafone At Home Line Rental OnlyVodafone Talk
Vodafone At Home Option 1 + TalkHome Essentials
Vodafone At Home Option 1 + Talk AnytimeHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home Option 1 Broadband OnlySimply Broadband
Vodafone At Home Option 2 + TalkHome Essentials
Vodafone At Home Option 2 + Talk AnytimeHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home Option 2 + Talk OffpeakHome Essentials
Vodafone At Home Option 2 Broadband OnlySimply Broadband
Vodafone At Home Option 3 + TalkHome Essentials
Vodafone At Home Option 3 + Talk AnytimeHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home Option 3 Broadband OnlySimply Broadband
Vodafone At Home Talk Vodafone Talk
Vodafone At Home Talk + Ideal BroadbandHome Essentials
Vodafone At Home Talk + Ultimate BroadbandHome Essentials
Vodafone At Home Talk + Value BroadbandHome Essentials
Vodafone At Home Talk Anytime + Ultimate BroadbandHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home Talk Anytime + Ultimate Pref (6 months)Home Essentials
Vodafone At Home Talk Anytime ExtraVodafone Talk
Vodafone At Home Talk Off-PeakVodafone Talk
Vodafone At Home Talk Offpeak + Ideal BroadbandHome Essentials
Vodafone At Home Talk Offpeak + Ideal Broadband PrHome Essentials
Vodafone At Home Talk Offpeak + Ultimate BroadbandHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home Talk Offpeak + Ultimate Pref (6 months)Home Essentials
Vodafone At Home Talk Offpeak + Value Broadband AfHome Essentials
Vodafone At Home Talk Offpeak + Value Broadband PrHome Essentials
Vodafone At Home Talk Offpeak ExtraVodafone Talk
Vodafone At Home up to 24mb AnytimeHome Essentials
Vodafone At Home up to 3MbHome Essentials
Vodafone At Home up to 3Mb (Online)Home Essentials
Vodafone At Home up to 3mb AnytimeHome Essentials
Vodafone At Home up to 3mb Anytime (1MB)Home Essentials
Vodafone At Home up to 3mb BB & LineRentalHome Essentials
Vodafone At Home up to 3mb Broadband OnlySimply Broadband
Vodafone At Home up to 3mb Off-PeakHome Essentials
Vodafone At Home up to 3mb Off-Peak (1MB)Home Essentials
Vodafone At Home up to 7Mb (Partner Offer)Home Essentials
Vodafone At Home up to 7mb + TalkHome Essentials
Vodafone At Home up to 7mb + Talk AnytimeHome Essentials
Vodafone At Home up to 7mb + Talk OffpeakHome Essentials
Vodafone At Home up to 7mb AnytimeHome Essentials
Vodafone At Home up to 7mb Broadband OnlySimply Broadband
Vodafone At Home up to 7mb Off-PeakHome Essentials
Vodafone At Home up to 8MbHome Essentials
Vodafone At Home up to 8mb + TalkHome Essentials
Vodafone At Home up to 8mb + Talk AnytimeHome Essentials with unlimited anytime calls to international landlines add-on.
Vodafone At Home up to 8mb + Talk OffpeakHome Essentials
Vodafone At Home up to 8mb Broadband OnlyHome Essentials
Vodafone At Home up to 8mb Broadband OnlySimply Broadband
Vodafone At Home VoiceVodafone Talk
Vodafone Broadband & Calls - Fibre (18 Month)Home Essentials
Vodafone Broadband & Calls (18 Month)Home Essentials
Vodafone TalkVodafone Talk
Vodafone Talk (18 Month)Vodafone Talk
Vodafone Unlimited Broadband & Calls - Fibre (18 Months)Home Unlimited
Vodafone Unlimited Broadband & Calls (18 Month)Home Unlimited

EU Roaming Regulation 2016

As of 26th April 2016, new EU Roaming Regulation 2016 will apply to customers who use our standard default roaming rates in Europe.

Customers will no longer pay a flat rate for voice, text and data but will pay their home rate (domestic) or use their home (domestic) allowance plus a roaming surcharge.

The total of the domestic rate plus roaming surcharge will be capped at current regulated rates.

If the domestic rate is greater than the cap, the surcharge will not be added and you will pay the domestic rate only.

EU Regulated Roaming rates from 26th April

 RateCap
Making a callDomestic + 5c/min19c
Receiving a call1c/min 
Sending a textDomestic + 2c/text6c
DataDomestic + 5c/MB20c

In addition to these changes, Vodafone Passport for voice calls will no longer be available to customers.

For more information on Vodafone RED Roaming click here and business customers click here

Rates exclude VAT

 

Important notice for Customers who have purchased goods or services online from Vodafone in the past twelve months 06/08/2015

Vodafone would like to notify customers who have completed an online order for a Vodafone product or service in the past 12 months that under Regulation 16 (2) of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the ‘Consumer Information Regulations’) your cooling off period expires 14 days from the date of this notice. Please note, the date to avail of this has now expired.

 

Notice of changes: Vodafone Home price changes

Contract change notification

From the 1st April 2015 we will be implementing price increases to our older Vodafone Home plans. Prices will increase between €3 & €5 and will be reflected in customers’ April bills. These price increases are as a result of the increased costs of providing the service to customers.

We will contact all affected customers by letter or email before the 13th March 2015, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling XX

Affected customers can continue on their existing, newly priced plans, exit their contracts, or move to one of our new plans offering unlimited fibre broadband with or without calls.

Customers who signed up to Vodafone Home price plans between July 4th 2014 and March 1st 2015 will not be affected by these price changes.

Customers on legacy plans who sign up to new Vodafone Home plans before the 1st of March 2015 will not be impacted by the price changes.

Customers who are on legacy Perlico and BT price plans will also be excluded from any price changes

Changes to direct debit dates

The notice below applies to all bill pay mobile customers who pay by direct debit regarding a change in your direct debit payment terms.

  • Mobile customers

    From March 2015, the notice period for direct debit payments will change from 21 days to 14 days after your billing date, in line with industry standards. The direct debit date is clearly stated on all bills and no action is required as the payment will automatically be taken from your paying account.

    Important: Bills for March 2015 will be due for payment one week earlier.
  • Fixed customers

    From March 2015, the invoice date on the bill will change from 5th of the month to the 8th. There is no impact on the customer’s direct debit payment date.

    Important: Bills for March 2015 will be due for payment as normal on 22nd March 2015.
  • For more information, please see our support FAQ’s or contact our Customer Care Team on 1907. This change does not impact the terms and conditions of your Vodafone contract.

 

Notice of change to Vodafone Home Simply Broadband & Unlimited Broadband products August 2015

The notice below only applies to Vodafone Home Simply Broadband & Unlimited Broadband customers who are being contacted by Vodafone about a change in their product.

The service will no longer support existing PSTN/traditional voice line dependent services such as, but not limited to;

  1. Landline, and in particular calls to the Emergency Services
  2. Monitored alarm or panic/assistance button/service
  3. Fax Line
  4. TV Service using phone line
  5. Older TV set top boxes
  6. Any service that relies on the use of a traditional phone line

FAQs are included below for reference however customers should contact Vodafone for further details.

Will customers TV service be impacted?

Yes, if your interactive TV service works via your landline, your TV service will be impacted. Services such as ordering box office movies, multi-room, Sky gambling, games etc. will no longer be able to be ordered via the set top box. However, your normal TV service will continue to work

Will customers monitored alarm / panic assistance button be impacted?

These services will no longer work if they work through the customer’s landline. It is advisable that customers contact their service provider.

Will customers still be able to receive landline calls?

Customers will no longer be able to receive landline calls after the 30 day notice period.

Can customers make an emergency call?

No, customers will no longer be able to make emergency calls

Will customer’s broadband service be impacted?

There will be no impact to customer’s broadband service.

Is there any change to the customer monthly rental fee?

There will be no change to customer’s monthly fee

Pay as you go Data pricing change - effective 15th January 2015

Effective 15th January 2015 the daily charge for out of bundle data usage will be as follows for all pay as you go mobile customers:

New daily charges effective 15th Jan 2015 - €1.99 for 100MB, €1 per MB thereafter

Existing daily charges pre 15th Jan 2015 - €0.99 for 50MB, €1 per MB thereafter

These changes do not affect any data allowances included in existing top up offers, RED bundle or standalone data add ons.

If you wish to exercise your right to cancel your pay as you go service please contact us on 1747.

Find out more about our great value Vodafone top up offers and bundles with data included

EU Regulated Roaming rates 2014

From July 1st there will be a reduction in the Regulated Roaming rates across the EU. The new roaming rates are 19c ex. VAT per minute for making a call back to Ireland or anywhere in the EU and 5c ex. VAT per minute for receiving a call. An SMS sent from any EU country will cost 6c ex. VAT. Internet (data) pricing will be charged at 20c per MB.

What does it mean for Vodafone customers?

All Vodafone customers who are currently on our default Vodafone World rates will automatically avail of the new EU rates from July 1st 2014. Customers who are opted into a Roaming plan such as RED Roaming or Vodafone Passport must opt out of their current plan in order to avail of default Vodafone World rates. Customers are not required to register or contact Customer Care.

Do I have to select certain networks?

No the EU rates are applicable on all EU networks.

The following call types are included under the EU rates:

  • Calls back to Ireland
  • Calls within roamed country or to any other country within the EU
  • Calls received
  • Calls to non EU destinations are NOT included and these calls will be charged the standard roaming costs in the country of your destination. Please select the country that you are intending to travel to on the www.Vodafone/Roaming for specific rates for calling outside the EU.

What's the difference between the new EU rates and RED Roaming?

With the new EU rates you can make calls anywhere within the EU for 19c ex. VAT per minute and receive calls for 5c ex. VAT per minute. An SMS sent from any EU country will cost 6c ex. VAT. Internet (data) pricing will be charged at 20c per MB.

With our RED Roaming daily offer you have access to all the calls and texts from your home plan and 100MB of data a day for the great daily price of €2.99 a day.

For example a customer on the €55 per month, RED Business plan (includes unlimited calls and texts and 250 international minutes) travels for a week’s holiday in Spain. During the holiday they:

  • Use their phone on 5 of the 7 days
  • Make 60 minutes of calls home to their family in Ireland
  • Make 25 minutes of calls to a friend in the UK
  • Receive 25 minutes of calls
  • Send 30 text messages
  • Use a total 200MB of data, reading the papers online and google maps

Total Roaming charges:

EU default pricing : €72.82

RED Roaming: €14.95

Red Roaming saving: €57.87

And on RED Roaming the customer could have used even more for the same price!!

What do I do if I want to change from the EU Rates to RED Roaming?

If you'd prefer to switch to RED Roaming then freetext "RED" to 50020.

Changes to RED Roaming

Vodafone has made the following amendments to the terms and conditions of the RED Roaming add-on Service. These changes will be effective on the 30th of May 2014. You may opt in or out of the RED Roaming Service at any time without incurring any penalty. If you wish to opt out of the RED Roaming Service, you must text STOP RED to 50020, contact customer care or opt out online through My Vodafone. The changes are:

  1. Vodafone has extended the term of the RED Roaming service. The service was due to finish on 31 May 2014. However the service is now available indefinitely. Vodafone reserves the right to withdraw the service at any time.
  2. The calculation of the EU Regulated Data Roaming spend caps and notifications has changed. This will now be calculated as 33% of the highest possible RED Roaming daily rate, to a maximum of €2, (ex VAT) instead of as previously calculated at €1.08 ex VAT of each Roaming daily access fee.
  3. The list of eligible countries where we provide the RED Roaming service will be found at www.vodafone.ie instead of in the terms and conditions.
  4. In order to avail of the RED Roaming service a customer must roam on the Vodafone Network or on a Vodafone approved Network.
  5. Customers who choose to purchase data roaming services from alternative roaming providers will be charged default EU pricing for any roaming calls or texts that they make on that operator’s network.
  6. The RED Roaming daily access fee rates will now be found at www.vodafone.ie instead of in the terms and conditions.
  7. The charge for using any additional data will be found at www.vodafone.ie instead of in the terms and conditions.
  8. Vodafone may modify the features of the RED Roaming Service in order to offer additional value to the customer. Such positive changes might include increasing your data allowances. You agree that such changes to the Service or package do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual contract change notifications regarding any such modification.
  9. Customers can opt in or out of the RED Roaming add on service at any time online through MyVodafone, by contacting customer care or by texting STOP RED to 50020.

Laser card cessation - 28 February 2014

From midnight on Friday, 28 February 2014, Vodafone Ireland will no longer be able to accept Laser cards. Laser Card Services Ltd. will cease to operate and Laser cards have been replaced with Visa and MasterCard debit cards.

Customers using Laser cards for ongoing payments such as subscriptions, plans or recurring transactions will need to update their payments with an alternative payment method.

Laser cards are co-branded with Maestro. This function on the card will also cease to operate from the same date in February.

Notice Of Change To Vodafone PAYG ‘Top Up By €100, Get €20’ Offer

From 24th March 2014, customers can no longer avail of the promotional ‘Top Up By €100, Get €20’ top up offer. After this date, any top ups will no longer activate this offer. You will already have received a contract change notification confirming your right to withdraw from your contract.

Changes to Student Campus Offer

From 17th February 2014 the following changes will take affect on our Student Campus Offer:

  1. The Offer is available for a maximum term of 4 years only. Vodafone reserves the right to remove the Offer at any time after 4 years from the day of commencement or if you are no longer a student e.g. you must hold a valid student ID for the 4 year term
  2. Opt in to the Offer means you will also be automatically opting in to receive End of Call third party marketing relating to various products and/or services. Receipt of such marketing will not create a contract between you and Vodafone for the provision of such third party products or services and Vodafone does not accept any liability in respect of such products or services
  3. The Offer is subject to Vodafone’s Fair Usage Policy. If your use is deemed excessive or unreasonable Vodafone may take the actions detailed in this paragraph. Vodafone has developed a threshold for the Service and the related Offers by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users or number of texts send) (“Threshold”). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 text messages and the free data allowance for this offer is 7.5GB with a €20 top up. Any usage over these amounts will be charged at standard rates on the Vodafone Advantage Plus Tariff.

 

Changes to directory enquiries charges for Vodafone at Home customers

From 1st April 2013 there will be an increase in charges for Vodafone at Home customers who call directory enquiries services.

National Directory EnquiriesCharges from 1st April 2013
(cents per minute)
Current charges
(cents per minute)
 Set-up/min call chargePer minuteMin call chargePeakOff peakWeekend
11811125.00150.0080.3180.3180.3180.31
11890113.0080.3180.3180.3180.3180.31
11850288.00150.0080.3180.3180.3180.31
1188881.0081.0080.3180.3180.3180.31
11860288.00162.00161.63161.63161.63161.63
11818162.00162.00161.63161.63161.63161.63

For more information email athome.ie@vodafone.com or free phone 1907.

Changes to directory enquiries charges for pay as you go customers

From 2nd April 2013 the will be an increase in charges for pay as you go customers who call directory enquiries services.

National directory enquiriesNew connection cost & rate per minuteCurrent connection cost & rate per minuteCurrent connection cost & rate per minute
 All pay as you go customersCustomers on Lifestyle price planAll other pay as you go customers
11850€1.49€0.94€0.96
11811€1.49€0.94€0.96
11827€1.49€0.94€0.96
11888€1.49€0.94€0.96
11890€1.49€0.94€0.96

A connection fee of €1.49 applies. Thereafter calls are charged at €1.49 per minute, billed per second

National directory enquiriesNew connection cost & rate per minute

Current connection cost & rate per minute

Current connection cost & rate per minute
 All pay as you go customersCustomers on Lifestyle price planAll other pay as you go customers
11866€2.00€1.28€1.30
11818€2.00€1.35€1.37
11860€2.00€1.25 minimum charge covering the first minute, €0.65 per minute for subsequent minutes€1.28 minimum charge covering the first minute, €0.66 per minute for subsequent minutes

A connection fee of €2.00 applies. Thereafter calls are charged at €2.00 per minute, billed per second

 


Changes to Vodafone Pay as you go Advantage Plus Tariff

From 15th January 2013 the following changes will take affect on our Advantage Plus Tariff:

  1. Calls to landlines and mobile networks in the republic of Ireland charged at 29c will be charged at 35c per minute and texts charged at 13c will be charged at 15c.
  2. Customers who are opted in to free Vodafone calls and texts and internet, or free any network texts and internet, and top up by €20 in one go will receive 150MB of free internet for 30 days.
  3. Customers who are opted in to free Vodafone calls and texts and internet, or free any network texts and internet, and top up by €25 in one go will receive 250MB of free internet for 30 days.
  4. Standard roaming and domestic call connection charges apply.

 


Changes to Wireless Office Share Plus Plans

From 14th October 2012 the subscriber level fee on these plans will change to €10.94 ex VAT. The International text add on bundle will change to €15 ex VAT. The text bundles will also change, please see table below:

The text bundles will also change, see new rates:

Text add onsNew bundle priceRate per text
400 shared text bundle€256c
600 shared text bundle€356c
800 shared text bundle€455c
1000 shared text bundle€555c
2000 shared text bundle€904c

 


Change to Mobile Internet Roaming Terms and Conditions

When Mobile Internet roaming was introduced some customers could avail of the service free of charge. With the huge growth in data roaming and the associated growth in costs, we are no longer able to sustain free roaming for these customers and so from 22nd October 2012 our mobile internet roaming terms will changes as follows:

41. Services originated or received while outside your domestic (Republic of Ireland) coverage area are subject to roaming charges. Mobile internet data roaming charges automatically apply to all customers who access the internet on their phone while abroad, using the Live access point (live.vodafone.com). Vodafone reserves the right to make changes to access points without change to the terms of customer service.

For unbeatable value we recommend that you opt in to Vodafone Passport Mobile Internet. This gives you 50MB of data in Europe for just €2 a day. To opt in free text DATA to 50020. More details here.

If you do not opt in to Vodafone Passport Mobile Internet you will pay the default per MB price 86c per MB in Europe and €6.15 per MB in Rest of World. BlackBerry customers who data roam using the live apn will be charged as above. Data roaming charges for using the BlackBerry APN remain unchanged.

BlackBerry customers who data roam using the live apn will be charged as above. Data roaming charges for using the BlackBerry APN remain unchanged.

For details on our Data Roaming Spend Caps and Notifications see here (all prices include VAT)

 


Notice to Vodafone pay as you go customers: change to international top up offer

From 27th September 2012 the following changes will take effect on our international top up offer:

  • Customers on this offer who top up by €30 in one go from 27th September 2012 will receive 250MB of internet on your phone plus 100 free international minutes for 30 days. Customers will also receive free Vodafone calls & texts for 30 days.
  • The 100 international minutes can be used to call 93 destinations worldwide.

    See the list of countries

    • Albania
    • Algeria
    • Anguilla
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Australia
    • Austria
    • Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belgium
    • Bermuda
    • Brazil
    • Bulgaria
    • Canada
    • Cayman Island
    • Chile
    • China
    • Croatia
    • Cyprus
    • Czech Rep
    • Denmark
    • Dominica
    • Dominican Republic
    • Egypt
    • Estonia
    • Finland
    • France
    • Georgia
    • Germany
    • Greece
    • Grenada
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran, Islamic Republic of
    • Iraq
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Kuwait
    • Latvia
    • Lebanon
    • Lithuania
    • Luxembourg
    • Malaysia
    • Malta
    • Mexico
    • Moldova, Republic of
    • Montenegro
    • Montserrat
    • Netherlands
    • New Zealand
    • Norway
    • Pakistan
    • Palestinian Territory, Occupied
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russian Federation
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Vincent and the Grenadines
    • Saudi Arabia
    • Serbia and Montenegro
    • Slovakia
    • Slovenia
    • South Africa
    • Spain
    • Sri Lanka
    • Sweden
    • Switzerland
    • Taiwan, Province of China
    • Thailand
    • Trinidad and Tobago
    • Turkey
    • Turks and Caicos Islands
    • Ukraine
    • United Kingdom
    • United States
    • Vietnam
    • Virgin Islands, U.S.
    • Singapore
    • South Korea
    • Northern Ireland Landlines
  • Customers on this offer who top up by €30 before 27th September 2012 will have an allocation of 180 free international minutes to use for 30 days
  • From 27th September 2012 the following countries can no longer be called using any allocation of free international minutes:
    Zimbabwe, Azerbaijan, Liechtenstein, Morocco, Belarus, The Former Yugoslav Republic of Macedonia, Bosnia and Herzegovina, Macao
    Calls to these countries from this date will be charged at standard pay as you go rates

 


Out of bundle rates

From the 8th of October 2012 we will be increasing the out of bundle rates by 5c per minute and 3c per text on the following legacy price plans:

Perfect Fit

  • Perfect Fit 30
  • Perfect Fit 100
  • Perfect Fit 200
  • Perfect Fit 400
  • Perfect Fit 600

Perfect Choice

  • Perfect Choice 50
  • Perfect Choice 100
  • Perfect Choice 200
  • Perfect Choice 400
  • Perfect Choice 600

Simply

  • Simply 100
  • Simply 400

 


Fraudulent Email Alert

If you receive an email requesting you click a link to validate your personal Vodafone account details, please delete it. Vodafone never asks customers to enter login details or user access codes through email.

 


Notice to Vodafone pay as you go customers: change to international call and text rates

Great new international call rates

Vodafone is delighted to announce that pay as you go customers can now call the UK for just 10c per minute and ten other countries - including Australia - for just 15c per minute. These great new rates are available for calls made to landlines and mobiles, all day every day.

To avail of these rates, customers must text international to 50223

More information and terms & conditions can be found here.

See the full list of countries you can call at the new lower rate

COUNTRYCENTS PER MINUTE
UK10c
Australia15c
New Zealand15c
France15c
Spain15c
Germany15c
Italy15c
Netherlands15c
India15c
Philippines15c
South Africa15c

Calls charged per minute. Excludes calls made when roaming. Calls to landlines in Northern Ireland are billed as per price plan for landline calls within Ireland.
These rates are promotional and are applicable until 31st July 2011.

 


Vodafone wishes to advise pay as you go customers of the following changes which will be effective from March 8 2011:

Reduced international text message charges

The cost of sending an international text message will be reduced from 15c to 13c per message.

See the list of countries you can text at the new lower rate

  • Albania
  • Algeria
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijani Rep
  • Bahrain
  • Bangladesh
  • Belarus
  • Belgium
  • Bosnia-Herzegovina
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • FYR Macedonia
  • Georgia
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Pakistan
  • Palestine
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United Kingdom
  • USA
  • Vietnam
  • Zimbabwe

Excludes text messages sent when roaming.

International calls billing increment change

All international voice calls will be charged per minute. Currently, calls are charged per minute for the first minute and per second thereafter.

 

Notice of change to Vodafone free weekends offer

From 19th August 2013, your free weekend Vodafone to Vodafone add on will be moved to Advantage Plus with free Vodafone to Vodafone calls and texts when you top up by €20 every 30 days. If you wish to exercise your right to withdraw from this please contact Vodafone on 1747 within 30 days of this notice.

Notice of change to Vodafone 5c calls and free texts Add on

From 23rd October 2013, the 5c calls & free texts add on will no longer be available. Top-up after this date will no longer activate the offer. All calls and texts after this date will be charged according to Vodafone Lifestyle. Details of this price plan can be found here

Notice of change to Vodafone More to Say price plan

From 21st November 2013, your current price plan ‘More to Say’ will no longer be available. After this date all calls and texts will be charged according to Vodafone Lifestyle rates. Details of this price plan can be found here. You will already have received a contract change notification confirming your right to withdraw from your contract.

Notice of change to the Household Benefits Package following Budget 2014

As a result of this announcement, the DSFA Telephone Allowance (€9.50 per month per household) will be discontinued from 1st January 2014 for all recipients.

As a result, any customers who are currently in receipt of this allowance will no longer receive a contribution from the DSP towards their bill, and will in turn see an increase in their Vodafone at Home bill payment. The change to the allowance does not impact the terms and conditions of your Vodafone At Home service. For more information please see the Department of Social Protection website here.

Notice of Change to Vodafone Home voice services

The notice below applies to Vodafone Home Fibre Broadband customers who are being contacted by Vodafone about a change in their product. We are moving your voice service to Vodafone Broadband Voice. You will keep the same number and can continue to make and receive calls as you do today, the only difference is that your home phone will now be plugged into your broadband modem rather than the phone point.

Please contact us on free phone 1800804533 if you have a service that uses your landline or another landline dependent device such as:

  • Monitored alarm or panic/assistance button/service (which is not GSM enabled)
  • Fax Line or dial up equipment (Visa Card Machine)
  • Any service that relies on the use of an analogue modem connection
  • 2 telephone numbers on your landline

Otherwise there is no need for you to take any further action, we will take care of everything and we will keep you updated throughout the process. To opt out of this change contact us on 1800804533, if we do not hear from you it will be deemed that you have accepted this change to your Vodafone Home product. For more information, please see our support FAQ's or contact our Customer Care Team on 1800804533. This change does not impact the terms and conditions of your Vodafone contract.