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Terms and Conditions of Vodafone Prepay

General terms and conditions of Vodafone Prepay Mobile Telecommunications Service

1. General

1.1 These Terms and Conditions and the terms and conditions of any applicable Service options or promotions constitute a legally binding contract (the "Contract") between Vodafone and the Customer. This Contract shall commence when Vodafone connects the Customer to the Network. Please note that various related Vodafone products and services and Third Party Services may be subject to additional terms and conditions which you are advised to read.

1.2 Vodafone reserves the right to alter any terms of this Agreement for legal, technical, operational or commercial reasons, or to terminate any package or change its tariffs, on giving thirty (30) days’ notice to the Customer. In the event of any such alteration, the Customer shall have the option to terminate the Service without penalty during the notice period, subject to payment by the Customer of all Charges due to date.  Please note that Vodafone Agents are not authorised to amend this Contract or to agree any provision which is inconsistent herewith. Your continued use of the Service signifies your acceptance of any amendment.

1.3 This Contract is personal to the Customer. The Customer shall not assign or otherwise transfer the Contract in whole or in part.

1.4 Any waiver, concession or extra time permitted by Vodafone is limited to the specific circumstances in which it is given and does not affect the rights of Vodafone under this Contract in any other way. This Contract is governed and construed in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the Courts of Ireland. Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced.

1.5 Any notice which may be given by Vodafone shall without limiting the manner in which Vodafone may give such notice be deemed to have been duly given if the notice is sent to the Customer by ordinary post at the last notified address of the Customer on the second postal day after the date of posting or, if the notice is addressed to some or all Customers by advertisement, on the close of business on the day the advertisement appears in the national press. Notices may be incorporated in or associated with any other communication from Vodafone.

1.6 If any provision of this Contract is held by any competent authority or by virtue of any change of legislation or for any other reason whatsoever to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision(s) in question shall not be affected thereby.

1.7A copy of Vodafone’s Customer Enquiries Code of Practice for initiating (a) settlement of disputes with Vodafone or (b) requesting a refund or compensation for failure by Vodafone to meet contracted service quality levels is available here. Vodafone at its sole discretion shall decide on a case by case basis whether a Customer is entitled to a refund or compensation. Vodafone’s decision in this regard is final and no correspondence will be entered into in relation to same save in the manner set out in the Code of Practice.

2. Service

2.1 The quality and the availability of the Service and related Vodafone products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond Vodafone’s reasonable control including, but not limited to, geographic and atmospheric conditions and the functional capability of Customer Equipment. Vodafone does not represent or warrant that the operation of the Service or related Vodafone products and services will be uninterrupted, timely, secure or error-free or that it will meet any Customers specific requirements. In particular Vodafone does not represent or warrant that Calls will not be dropped, 3G or GPRS Sessions will not be lost, transmission of data calls shall occur at any particular speed or that all traffic can or will be transmitted by the Network. Vodafone does not accept responsibility for the security of 3G or GPRS Sessions. The Customer conducts any 3G or GPRS Session at its own risk and is solely responsible for adopting such appropriate security measures against unauthorised access to and interference with Equipment (or associated software/hardware and data) as may be necessary.

2.2 Vodafone may modify or suspend the Service wholly or partially, with or without notice, if such action is deemed necessary by Vodafone (e.g. for maintenance, security or other valid reasons) or if Vodafone is requested by an authorised authority or required to do so by legislation or for technical, maintenance, security or other valid reasons. All reasonable efforts shall be made to minimise such Service disruptions. The Customer shall remain liable for all Charges during any such Service disruptions unless Vodafone decides otherwise.

2.3 Vodafone reserves the right, without prejudice to any other provisions of this Contract, to issue such reasonable instructions concerning the use of the Service as may be necessary in the interests of safety, quality of service, other customers or telecommunications services as a whole, or for any other valid reason Vodafone deems sufficient.

2.4 The Customer may not make certain types of Calls using the Equipment. Please refer to Vodafone’s Customer Guide for details.

2.5 All incoming voice calls which are not answered or which are received when the Equipment is busy, switched off or out of coverage will be automatically diverted to the Vodafone voicemail service and this functionality may not be altered.

2.6 Vodafone makes no representation and gives no warranty as to the content, quality, availability, suitability or timeliness of any Third Party Service. Vodafone reserves the right to suspend or withdraw access to all or any such Third Party Services on a temporary or permanent basis at any time. The Customer’s use of such Third Party Services is at the Customer’s sole risk and Vodafone shall not be responsible or liable for any loss or damage suffered by the Customer arising from the use of such services. Vodafone may be required to charge the Customer for such services.

2.7 Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Any such high-demand users can expect to experience reduced speeds at peak times .Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' or data sharing for any new customers or customers upgrading their tariff or Equipment from [10 March 2010] onwards. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored data tariff or add-on.

3. Payment

3.1 The following payments shall apply:

  1. Vodafone shall normally offer a range of tariff plans with different rates and methods of charging. Charging rates and methods may vary depending on the type of Call sent or received. Vodafone may from time to time vary the Charges, the tariff plans (and tariff rules applicable thereto), rates or methods of payment and the terms of same. Vodafone reserves the right to cease offering and/or replace its tariff plans from time to time. Existing tariff plans may not always be available. You are advised to read the relevant Vodafone tariff rules and rates which are available from Vodafone.The Customer may change from one tariff plan to certain other tariff plans subject to the tariff rules applicable thereto.
  2. The Customer shall be liable for all Charges incurred by the Customer personally or otherwise through the use of the Equipment calculated according to the relevant charging option (whether or not incurred by the Customer personally).
  3. Each 160 characters (or part thereof) of each non-MMS text message in the English language is charged as a separate text message. The number of characters allowed per text message may be reduced where the default language is changed from English. Please note that text messages sent over MMS are charged by reference to the volume of data sent. Whilst Vodafone will make every effort to ensure that all text messages are delivered, the Customer shall be liable for all Charges in respect of any text messages that are not delivered.
  4. Please note that Calls over 3G or GPRS are charged on the basis of the volume of data/pages sent and/or received by the Customer’s Equipment over the Network determination of the volume of data/pages shall be conclusive. For reasons beyond Vodafone's control, volumes may vary depending on the type of Equipment used by the Customer. Volume indications given on handset screens may not be accurate. There will be a minimum charge for each 3G or GPRS Session conducted using the Customer's Equipment during which the Customer accesses non-Vodafone Call Content (except in the case of multi-media messaging Calls). If such a 3G or GPRS Session is terminated for any reason, the minimum charge shall apply again if it is re-established.
  5. The Customer may apply Call credit to their Account by means of any of the methods made available by Vodafone from time to time and may thereafter make Calls for a certain fixed period as advised by Vodafone from time to time (please refer to Vodafone's Customer Guide for details). The amount of the Call credit will reduce as a result of Calls being made. No Calls may be made once all Call credit has been used (with the exception of Calls to the emergency services and the Vodafone Talkback service). The Customer may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to their Account. Top Up codes must be activated within two years of the issue date. After this period, it will not be possible to redeem any credit associated with the code.
  6. A minimum level of Call credit (as specified by Vodafone from time to time) must be applied to the Customer's Account at such intervals as Vodafone may specify from time to time failing which no Calls may be made by the Customer (please refer to Vodafone's Customer Guide for details). All unused Call credit will be carried forward at the time Call credit is applied to the Customer's Account provided the minimum required level of Call credit has been applied to the Customer's Account at least once during the specified interval. Call credit may only be transferred to another Account owned by the Customer in the event that Vodafone is satisfied that the Customer's Equipment has been lost or stolen. Call credit may not be transferred to any third party account. If the Equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.
  7. Certain network termination charges may apply in the event that the Customer wishes to use the Equipment on another mobile network and the amount of Call credit applied to the Customer's Account up to the date of termination is less than the amount specified by Vodafone from time to time.
  8. Please note that delays may occur in charging for certain text messaging services. This may result in an immediate reduction in the Customer's Call credit when Call credit is next applied to the Account.

4. Customer Obligations

4.1 The Customer is responsible for the acts and omissions of all persons using the Customer’s Equipment and password protected accounts. Without prejudice to any provision of this Contract, the Customer agrees:

  1. not to use or permit the use of the Service or the Equipment for any improper, indecent, obscene, unlawful, harmful, unauthorised, defamatory or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
  2. not to use or permit the use of the Service or the Equipment, so as to cause the operation of the Network or the quality of Service to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system;
  3. to only use type-approved Equipment with the Network, to comply with all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Equipment is used;
  4. to comply with all reasonable instructions or requests of Vodafone or an authorised authority, in particular as to the manner of using the Service and in relation to the investigation of any offences;
  5. not to incite, encourage or induce members of the public to call a particular number simultaneously where this may adversely affect the Service;
  6. to inform Vodafone immediately by telephone and (if Vodafone requires) confirm in writing, if the Customer’s Equipment is lost, stolen or damaged.

4.2 Vodafone shall not be responsible or liable for any Call Content sent or received by the Customer (including content which contains a virus or other harmful or unlawful material). Vodafone makes no representation and gives no warranty as to the quality, accuracy, correctness, completeness or suitability of any Call Content. The Customer’s reliance on or use of Call Content is at its sole risk. Call Content must not be exploited commercially to the detriment of Vodafone or any third party and must not be used to provide any other on-line or information service. Recipients of certain Call Content (in particular, multi-media messages) from the Customer may only be able to fully access it if the receiving equipment has the necessary functionality.

4.3 The Customer acknowledges and accepts that Call Content may be protected by copyright, trademark or other intellectual property rights. Customers accept and agree that their Call Content may be manipulated, distorted, adapted, modified, stored or forwarded by others without restriction on wireless networks and the internet and Vodafone shall not be responsible or liable for such acts. The Customer agrees not to manipulate, distort, adapt, modify or forward any other Call Content without the prior consent of the holder of the rights in such content. The Customer waives any right to be identified as the author of Call Content and the right not to have Call Content subject to derogatory treatment by others.

4.4 Customers may, depending on the functionality of their Customer Equipment, be able to store Call Content in storage libraries hosted by Vodafone. Storage libraries may be password protected, in which case Customers must keep their password confidential. The Customer shall be solely responsible for and shall notify Vodafone immediately of any unauthorised use of storage libraries. Storage libraries may have a limited capacity and Vodafone reserves the right to charge for storage capacity. Vodafone shall not be responsible for any loss or corruption of Call Content in storage libraries. Vodafone does not monitor storage libraries on an ongoing basis but it may be required to suspend access to or remove Call Content from storage libraries for legal reasons. There may be a charge for uploading or downloading Call Content to and from storage libraries hosted by Vodafone or other third parties, which shall be based on the volume of such Call Content and/or the airtime transmission (depending on the nature of the Call in question). Vodafone shall be entitled to delete the contents of storage libraries after the termination of this Contract or if the storage library has not been accessed for a period of 6 months.

4.5 The Customer may be advised of certain restrictions relating to the storage, manipulation and forwarding of certain Call Content that is downloaded and shall be liable for any failure to comply with such restrictions.

5. Suspension / Termination

5.1 Vodafone may immediately, without notice, suspend or terminate the Service to the Customer wholly or partially for any valid reason, including without limitation, where:

  1. the Customer engages in any activity (or permits any activity) which Vodafone (as it in its sole discretion shall determine) considers (a) to be contrary to existing legislation or regulations applicable to provision of the Service or (b) is or is likely to have an adverse impact on the quality of the Service or the integrity of the Vodafone network. Such activities may include (but are not limited to) using the Service to make calls to or from any Mobile Gateway, ‘SIM box’ or similar or related devices; or
  2. where the Customer fails to observe any term or obligation set out herein (and in particular the Customer Obligations referred to in Clause 4) or any relevant law.

5.2 Notwithstanding any other provision contained herein, Vodafone may by written notice terminate this Contract with effect from the date set out in the notice and thereupon cease to provide the Service to the Customer, where:

  1. there is a serious failure by the Customer to observe or perform any term or obligation set out herein (and in particular the Customer Obligations referred to in Clause 4) or any relevant law;
  2. the Customer fails to rectify a situation which has given rise to a suspension of the Service under Clause 5.1 within 14 days of the suspension being imposed;
  3. the Customer supplies at any time false, inaccurate or misleading information to Vodafone;
  4. if, for any reason, Vodafone is unable to provide the Service to the Customer.

5.3 Upon suspension or termination of the Contract, Vodafone shall disconnect the Customer’s Equipment from the Network.

5.4 Where Vodafone exercises any of its powers under this Clause 5, such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to Vodafone.

6. Exclusion of Liability

6.1 Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:

  1. any failure, interruption, delay, suspension or restriction (for whatever reason) in providing the Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  2. any unlawful or unauthorised use of or access to the Network, Service or Equipment by the Customer or third parties;
  3. any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on Call Content ;
  4. any valid suspension of the Service or termination of the Contract;
  5. any loss, theft or malfunction of the Customer’s SIM card or Equipment;
  6. any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of Calls being dropped or GPRS Connections being lost for any reason;
  7. any claim arising out of or resulting from the quality or fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to a Customer unless the Customer "deals as a consumer" within the meaning of the Sale of Goods and Supply of Services Act 1980.

6.2 Vodafone will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission. Otherwise, any liability of Vodafone to the Customer pursuant to this Contract shall not exceed the sum of €1,500 per claim.

6.3 Vodafone will not be liable for the effects upon the Customer, or upon any electronic or radio systems in equipment, vehicles or aircraft in the Customers vicinity, of any emissions or transmissions to, from, through or by our Network and/or the Equipment.

6.4 Vodafone accept no liability whatsoever for any product or service advertised or promoted, offered or sold by third party service providers for use on the Vodafone Network or otherwise, including any mobile phone or device used in conjunction with the Service.

6.5 Vodafone shall exercise such reasonable skill and care in the provision of the Service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in the Contract, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.

7. Directory Services and Caller Display

7.1 Vodafone shall include the Customer in Vodafone’s directory lists upon registration if the Customer so requests.

7.2 Where the Customer is included in Vodafone’s directory list, Vodafone shall display the Customer’s telephone number to called persons unless the Customer requests otherwise. Where the Customer is not included in Vodafone’s directory list, the Customer must specifically request the caller display service.

8. Numbers and SIM Card

8.1 The Customer shall not have any proprietary rights whatsoever in any mobile phone number allocated to the Customer by Vodafone from time to time. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to the Customer or any other name, code or number whatsoever associated with the Service.

8.2 Vodafone shall issue the Customer with and license the Customer to use a Vodafone SIM Card on the condition that the Vodafone SIM Card shall remain the property of Vodafone and shall be returned to Vodafone upon request. Vodafone may charge the Customer for the cost of checking, repairing or replacing a SIM Card.

9. Customer Information

9.1 1Customer information, including traffic data (data relating to the conveyance of calls and the billing of such calls, including data relating to the routing, duration or time of calls, the location of equipment making or receiving calls, the network on which calls originate or terminate and the time of the beginning or end, or the duration of the connection to that telecommunications network) may be processed by Vodafone for its own business purposes. By entering into this Contract, the Customer explicitly consents to the use of Customer information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care and other legitimate business purposes. Further information on how Vodafone obtains, holds and uses such Customer information or data is available in our Privacy Policy which forms part of these General Terms and Conditions.

9.2 Personal information will be retained for a reasonable period of time in a secure environment. Please note that Customer calls to Vodafone Customer Care may be recorded for training and quality control purposes.

9.3 Vodafone will find it necessary to disclose certain Customer information to Vodafone group companies, other licensed telecommunications operators and Vodafone’s Agents for the purposes of providing the Service and also to third parties (including credit bureau and other telecommunications operators) for the purpose of credit referencing, administration, account management, billing, customer profiling, market research, fraud prevention, debt collection, Service and product development, insurance claims processing, porting and other legitimate business purposes. Personal data is not otherwise disclosed to third parties, save where required or permitted by law

9.4 Vodafone or Vodafone Agents may from time to time contact the Customer by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. The Customer hereby explicitly consents to such contact while the Customer is availing of the Service and for a period of 12 months after the Customer ceases to avail of the Service. If the Customer does not wish to receive details of such promotions, the Customer should contact Vodafone Customer Care.

9.5 Vodafone may in certain limited circumstances disclose certain information regarding the Accounts of Customers who are under the age of 16 years to the parents or guardians of such Customers who have registered with Vodafone for this purpose and who comply with the verification procedures specified by Vodafone. However, Vodafone may at its absolute discretion refuse to disclose any such information to any person in the event that Vodafone is not satisfied that the person requesting the information is the person who has registered with Vodafone for this purpose.

9.6 Vodafone shall not provide the Customer with any statements in relation to their Account or records of Calls made or received in the normal course of the Service.

10. Roaming

10.1 Customers may only use the Service whilst located outside the Territory if roaming facilities have been granted to the Customer by Vodafone. Customers should contact Vodafone Ready to Go Customer Care on 1747 (from a mobile)  or 1850 20 40 20  (from a landline) in this regard. Access to local networks shall depend upon the arrangements between local operators and Vodafone and the ability of local operators to support USSD technology. Customers may receive, but will not be able to transmit, text messages whilst located outside the Territory. Special charges shall apply to such Customers who are using the Service outside the Territory. Please refer to Vodafone’s current tariff guides for details.

10.2 Vodafone may disclose Customer information to other licensed operators in order to assist in the prevention of the fraudulent use of our telecommunication system or the telecommunication system of another licensed operator.

11. Porting

11.1 Persons wishing to port to the Network from another mobile network will be subject to Vodafone’s Porting Requirements. Vodafone may vary the Vodafone Porting Requirements from time to time. If a deferred porting date has been requested, the Service and the Customer's obligations pursuant to this Contract shall not commence until the selected porting date.

11.2 Customers wishing to port from the Network must contact the mobile operator to which they wish to port and will be responsible for complying with the porting requirements of that operator. Porting will be treated as a termination of this Contract. Customers are advised that that requests to port from the Network may be declined by Vodafone in the event that the Customer’s account is in arrears. Vodafone does not warrant, represent or guarantee that any Equipment will function or operate on any other operator’s telecommunications network.

12. Customer Authorisation Form

12.1 Subscribers wishing to Port to the Vodafone network are subject to the following terms and conditions. You will also be subject to the terms and conditions of the Vodafone service that you subscribe to (e.g. Ready to Go service) in addition to these General Terms and Conditions. If you wish to Port to Vodafone you must fully complete the Customer Authorisation Form ("CAF") or the online porting process. Ports may be requested up to thirty days in advance of the required Porting date.

12.2 You cannot withdraw your instruction to Port once the Porting process has commenced on Vodafone’s Porting systems. It may be possible to cancel a Port request prior to the commencement of the Porting process. Ports that can be cancelled may only be cancelled by requesting the cancellation in the same manner that the Port was originally requested (e.g. if you request the Port in a Vodafone store you must return to the same store to cancel it). The status of the Port at the time of cancellation will determine the inter-operator processes that follows.

12.3 Subject to Clause 12.6 below, your request to Port serves as formal notice on your current mobile operator ("the Donor Operator") of your termination of your contract for mobile telephony services with them (if any).

12.4 You may only complete a CAF if you are the account holder (for post pay customers), the principal user of the account (for prepay) or the account authorised representative (for corporate or business accounts) as recorded in your Donor Operator’s records. By completing a CAF you warrant, represent and confirm to Vodafone that you are the account holder, principal user or authorised representative as appropriate.

12.5 You acknowledge that: 

  1. only your MSISDN will be Ported;
  2. services offered by your Donor Operator will not necessarily be transferred or available on the Vodafone network, this will include the loss of Voicemail messages, SMS messages, data or facsimile services;
  3. you will lose all call credit in your account immediately on the Port being completed;
  4. you may have outstanding contractual obligations including outstanding invoices and/or termination charges owed to your Donor Operator, and you remain liable and responsible for these matters;
  5. you may need to get SIM security or network locking functions removed by your Donor Operator or get a new handset;
  6. your existing handset may not be type-approved on the Vodafone network and performance or functionality may vary as a result of this. Certain settings (e.g. WAP) may require updating.

12.6 Port requests may be rejected if:

  1. the information you provide is incorrect, inaccurate, false, misleading or does not match the data held by your Donor Operator;
  2. the MSISDN in your possession has been reported lost or stolen;
  3. your MSISDN has been returned to the pool of available MSISDN’s following cessation of use or termination as follows:
    (i) for prepaid, no customer activity on account for a period of 6 months; or
    (ii) for postpaid, account terminated for over twelve (12) months.
  4. there are arrears outstanding to your existing mobile operator.

If you supply fraudulent, false or misleading information you acknowledge that you will be personally liable and responsible for such information, you may, in appropriate cases, be referred to the lawful authorities for prosecution.

12.7 Vodafone does not warrant, represent or undertake that your MSISDN will be Ported within any specified timeframe or at all. Please note that it may not be possible to port your MSISDN at your preferred time.

12.8 During the Porting process there may be a period of outage of your mobile service and/or any related or ancillary services, Vodafone will not be liable or responsible for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect incurred as a result thereof.

12.9 In this Clause 12 the following words have the following meanings:

Donor Operator (DO)
Means your current third party mobile telephony service provider (e.g. O2, Meteor, 3)

MSISDN
Means the ten digit Mobile Station Integrated Services Digital Network Number (i.e. the mobile telephone number) programmed into a subscriber’s SIM Card (e.g. 087 xxx xxxx).

Port
Means the process for mobile number portability whereby a subscriber to a mobile telephony network may move their MSISDN from their Donor Operator to a new mobile operator without altering the MSISDN. Words such as Porting, Ported, etc shall be construed accordingly.

13. Definitions

The following words and expressions have the following meanings:

  • “3G Session” means an internet session established using 3G technology;
  • "Account" means the Customer's Vodafone prepaid mobile telephony account;
  • "Call" means a transmission made over a telecommunications network for the purpose of communicating a voice or data message (which includes, without limitation, short text messages, multi-media messages and calls to WAP services);
  • "Call Content" means the content of any voice or data Call received or made by a Customer over the Network;
  • "Charges" means the charges for the Service as published in Vodafone’s periodically updated tariff guides including, but not limited to, service options, tariff charges, Call charges (which may vary depending on the type of Call made), GPRS Connection charges and administrative charges) and certain Third Party Services which the Customer may choose to receive;
  • "Customer" means the customer who is connected to the Network by Vodafone;
  • "Equipment" means the Customer’s type approved mobile terminal and the Vodafone SIM card which is connected by Vodafone to the Network pursuant to this Contract;
  • “GPRS Session” means a WAP or internet session established using GPRS technology;
  • “Minimum Period” means such period specified on the Customer Application Form or in the absence of any period therefore 12 months commencing on the date of the Customer’s connection to the Network;
  • "Network" means the mobile telecommunications network and systems used to provide the Service;
  • "Service" means the prepaid mobile telephony service provided by Vodafone, which enables the Customer to make or receive Calls over the Network and any additional services provided by Vodafone over the Network from time to time;
  • "the Territory" means Ireland (excluding Northern Ireland);
  • "Third Party Service" means any service promoted or provided by third parties to the Customer over the Network;
  • "Vodafone" means Vodafone Ireland Limited whose registered office is at Mountain View, Leopardstown, Dublin 18;
  • "Vodafone Agent" means any person authorised to promote and sell the Service or carry out business activities on Vodafone’s behalf.

Free Calls and Texts offer

  • The following terms and conditions of the Vodafone FREE Calls and Texts for Life Offer (the “Offer”) are in addition to and form part of the terms and conditions of Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service which are available on www.vodafone.ie. In the event of any conflict the terms and conditions below shall prevail.
  • The Offer is only available to Prepay Vodafone Advantage Plus mobile phone customers of Vodafone ("Customers") who sign up to the Offer from July 24, 2008 - October 31st, 2010.
  • When you opt into the Offer you will be automatically signing up to our Vodafone Advantage Plus Tariff.
  • See Vodafone Advantage Plus terms and conditions for further details of this Tariff plan.
  • Once opted in, the Offer and Vodafone Advantage Plus Tariff will only come into effect once you Top up by €20 or more in one go.
  • After your first €20 Top up your default rates will be the rates applicable for the Vodafone Advantage Plus Tariff.
  • Once opted in, when you top up by €20 or more in a single transaction you will receive free calls and texts to Vodafone numbers for a 30 day period.
  • Customers on the More to Say or AirPack price plans will not be eligible to avail of the Offer.
  • Customers may only have one “for life” offer at any given time.
  • In referring to 'Life' in relation to the Offer, Life means that customers who sign up to the Offer will be able to avail of the Offer while they remain a prepay Vodafone customer.
  • Customers who were not on any previous offer can move onto this Offer from July 24, 2008 - October 31, 2010.
  • The Offer will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the service without notice where it appears to Vodafone that any customer uses, or has used, the service in this or in any related manner.
  • Once a Customer signs up to this Offer, they are giving consent to Vodafone to contact regarding changes/enhancements to the Offer and updates while the Customer remains on this Offer.
  • Vodafone reserves the right to withdraw the Offer generally or from any particular Customer at any time and to vary or amend any element of this service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.
  • Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.

The Offer
FREE calls and texts for life

A Customer who has topped up their prepay account by €20 or more in one go and has opted in to the Free calls and texts for life Offer (the “Offer”), will receive free Vodafone ROI to Vodafone ROI calls and texts for a 30 day period.

  • Customers can change their “for life” Offer as often as they like. When a Customer opts into a new offer, it will replace their current offer and clear down any remaining service days of their previous offer. Their new Offer will come into effect once the Customer tops up by €20 or more.
  • Where a Customer switches from a Prepay account to a Pay Monthly account any remaining FREE calls and texts days will not be carried over.
  • This Offer applies to all Vodafone ROI to Vodafone ROI standard calls, video calls and texts only and excludes the following:
    • MMS or any other types of messaging medium apart from standard SMS
    • Premium SMS messages to short codes
    • International Text
    • Texts to Landline
    • Roaming
    • Text messages to mobiles on networks other than Vodafone
    • Fixed line calls, including Vodafone At Home
    • International Calls
    • Roaming
    • Calls to Directory enquiry, premium rate numbers, WAP, ISP or mISP numbers
    • Calls to mobiles on networks other than Vodafone
  • Vodafone operates a Fair Usage Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Offer.  If use is deemed excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Service and the related Offers by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users or number of texts send) (“Threshold”). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 text messages and 5,000 minutes of Vodafone ROI to Vodafone ROI calls every 30 day period. If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the service materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Offer.

Free Texts to any network for Life

  • The following terms and conditions of the Vodafone Free Texts to any  Irish mobile network for life Offer (The “Offer) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service which are available on www.vodafone.ie. In the event of any conflict the terms and conditions below shall prevail.
  • The Offer is only available to prepay Vodafone Advantage plus mobile phone customers of Vodafone ("Customers") who sign up to the Offer from July 24, 2008 - October 31, 2010.
  • When you sign up to the Offer you will also be signing up to our Vodafone Advantage Plus Tariff.
  • See Vodafone Advantage Plus terms and conditions for further details of this Tariff plan.
  • Once opted in, the terms of the Offer and the Advantage plus Tariff will only come into effect after you Top up by €20 or more in one go.
  • After your first €20 Top up your default tariff rates will be those applicable to Vodafone Advantage Plus
  • In referring to 'Life' in relation to the Offer, Life means that Customers who register for the Offer are eligible to avail of the Offer while they remain a prepay Vodafone customer.
  • Customers on the More to Say or AirPack price plans will not be eligible to avail of the Offer
  • Once signed up, when a customer tops up by €20 or more in a single transaction they will receive the benefit of the Offer for a 30 day period.
  • Customers may only have one “for life” offer at any given time.
  • The Offer will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Service without notice where it appears to Vodafone that any customer uses, or has used, the Service in this or in any related manner.
  • Once a Customer signs up to this Offer, they are giving the consent to Vodafone to contact them regarding changes/enhancements to the Offer and updates while the Customer remains on the Offer.
  • Vodafone reserves the right to withdraw the Offer generally or from any particular Customer at any time and to vary or amend any element of this service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
  • Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.

The Offers
Free Texts to any network for life

  • A Customer who has topped up their prepay account by €20 or more in one go and has opted in to the free texts to any Irish mobile network for life offer (the “Offer”), will receive free Republic of Ireland network texts for a 30 day period.
  • Customers can change their “for life” Offer as often as they like. When a Customer opts into a new offer, it will replace their current offer and clear down any remaining service days of their previous offer. Their new offer will come into effect once the Customer tops up by €20 or more.
  • Where a Customer switches from a Prepay account to a Pay Monthly account  any remaining Free texts days will not be carried over.
  • The Offer applies to all standard text messages only and excludes the following:
    • MMS/Video Messages or any other types of messaging medium apart from standard SMS
    • Premium SMS messages to short codes
    • International Text
    • Texts to Landlines, including Vodafone At Home
    • Roaming
  • Vodafone operates a Fair Usage Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy if usage is deemed excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the service and the related offers by reference to average customer profiles and estimated customer usage of the service (particularly the estimated volume and length of free calls likely to be made by users or number of text send) (“Threshold”). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 text messages every 30 day period. If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the service materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the service or to withdraw your access to the Offer

Prepay "Vodafone Advantage Plus" tariff

The following terms and conditions of the Prepay "Vodafone Advantage Plus" Tariff ("the Tariff") are in addition to and form part of the terms and conditions of the Vodafone Ireland Prepay mobile telecommunications service. In the event of any conflict, the terms and conditions below shall prevail.

The Vodafone Advantage Plus plan is only available to Vodafone Customers who sign up to Free calls and texts for life or Free Texts to any Irish mobile network for life offers from July 24, 2008 to October 31, 2010.

The Plan:

Vodafone Advantage PlusAnytime
All Irish mobiles and landlines29c
Text13c
Voicemail15c
Customers may register for the Tariff:

  1. On the web: https://www.vodafone.ie/myv/priceplans/prepaidtariff/index.jsp
  2. By Text: See the Prepay offer page on Vodafone.ie
  3. In store: Call into any Vodafone store
  4. By telephone: call the Vodafone helpdesk number 1747 (from a mobile) or 1850 20 40 20 (from a landline) (calls charged at €0.147 per call)
  • The above prices are per minute, and a call set up fee of 5c applies to all connected calls excluding voicemail.
  • Calls charged on a per second basis, unless otherwise stated. The tariffs are displayed here at 2 decimal places for information purposes.
  • When you connect to Vodafone Prepay for the first time you will automatically be placed on Vodafone Lifestyle price plan.
  • Customers will not be able to change from this Tariff to Vodafone Lifestyle or Vodafone Advantage as long as they remain on Free Calls and Texts or Free Texts to any Irish mobile network for life offers
  • Customers will not be able to change from this tariff to Vodafone Social Life or Work and Leisure, as both these tariffs are legacy tariffs.
  • Voicemail allows you to access your Vodafone Voicemail through 171. You will need to be Topped Up (min. 15 cent) and within your service period to access your Vodafone Voicemail.
  • The Tariff is available only in respect of the following calls: Vodafone to Vodafone Ireland numbers (including WAP and Vodafone Voicemail (171), landline numbers in the Republic of Ireland and the numbers of other mobile telecommunications service providers licensed to operate in the Republic of Ireland. Excludes calls made while roaming.
  • The Tariff does not apply to the following:
    • Freephone 1800 numbers,
    • international numbers,
    • premium rate numbers (15xx),
    • Texts to Landline
    • the Ready to Go customer care number 1747 (from a mobile) or 1850 20 40 20 (from a landline),
    • CallSave 1850 numbers,
    • Directory enquiry services (11811, 11850 and 11860)
  • When roaming, customers will be charged at their standard Advantage Plus tariff rates
  • Vodafone may withdraw the Tariff generally or from any particular Customer at any time or vary or amend any element of the Tariff without further notice. These terms and conditions may be varied or amended by Vodafone at any time for any valid commercial, technical or operational reason.
  • Once a Customer signs up to this Offer, they are giving the consent to Vodafone to contact them regarding changes/enhancements to the Offer and updates while the Customer remains on the Offer.

10c calls and free texts/10c calls and free weekends offer

  1. The following terms and conditions of the Vodafone 10c calls and free texts or 10c calls and free weekends offer (the “Offer”) are in addition to and form part of the terms and conditions of Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service. In the event of any conflict these terms and conditions shall prevail.
  2. The Offer is only available to prepay mobile phone customers of Vodafone ("Customers") from 3 June - 1 October 2008.
  3. Once signed up, when a Customer tops up by €20 or more in a single transaction they will receive either 10c per minute calls and free texts or 10c per minute calls and free weekends for a 30 day period. With regard to the 10cent per minute calls, a minimum charge of 9c applies to all connected calls.
  4. 10c calls and free texts - The 10c call rate is available to Customers to make calls or video calls  to other Vodafone numbers.  Calls made when roaming or to fixed line numbers, other mobile networks, international numbers, to directory enquiries, premium rate numbers, WAP, ISP or mISP numbers are charged at the standard rate for your plan.  Customers on this offer can send texts at any time to other Vodafone numbers for free.  MMS or Video messages, text messages sent when roaming, to premium rate, or to other Irish mobile numbers are charged at the standard rate for your plan.
  5. 10c calls and free weekends - The 10c call rate is available to Customers to make calls or video calls  to other Vodafone numbers Monday-Friday.  Calls made when roaming or to fixed line numbers, other mobile networks, international numbers, to directory enquiries, premium rate numbers, WAP, ISP or mISP numbers are charged at the standard rate for your plan.  Customers on this offer have free calls, video calls and texts at weekends (from 6pm Friday-8am Monday) to other Vodafone numbers. MMS, video messages and texts sent while roaming or outside the weekend are charged at the standard rate for your plan.
  6. Customers on free texts for life or free weekends for life (i.e. before 11 February 2008) will be automatically moved to the 10c call version of their offer on 3 June 2008. Any remaining free calls and texts offer days will not be cleared down.
  7. Customers can change from the Free texts or Free weekends offers to the 10c calls and Free texts or 10c calls and Free weekends offers when ever they like. PLEASE NOTE any remaining days of the previous offer will be cleared down. When a Customer changes to a new offer, it will replace their current offer and their new Offer will come into effect once the Customer tops up by €20 or more.
  8. Customers who were not on any previous for life offer but were on Free calls and texts will be moved to 10c calls and free texts offer. Any remaining Free calls and texts offer days will not be cleared down.
  9. Customers who were not on either free texts for life or free weekends for life or free calls & texts offer can move onto 10c calls and free texts or free weekends.
  10. Customers on More to Say or AirPack price plans will not be eligible to avail of the 10c calls and free text or 10c calls and free weekends offer.
  11. Once a Customer signs up to the Offer, they are giving consent to Vodafone to contact them to inform them of changes/enhancements to the Offer and updates while the Customer remains on the Offer.
  12. Customers can change from 10c calls and free texts to 10c calls and free weekends and vice versa as often as they like.  PLEASE NOTE any remaining days of the previous offer will be cleared down. When a Customer changes to a new offer, it will replace their current offer and their new Offer will come into effect once the Customer tops up by €20 or more.
  13. Where a customer switches from a prepay account to a pay monthly account any remaining 10c calls and free texts or free weekend days will not be carried over.
  14. The Offer will not apply to and may not be used in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Service without notice where it appears to Vodafone that any customer uses, or has used, the Service in this or in any related manner.
  15. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.
  16. Free texts for life or Free weekends for life has a defined monthly usage limit, after which additional calls/texts will be charged as per the applicable rate for calls and texts;-

Limit per 30 days
Free Texts                                                      10,000 texts
Free Weekends                                              5,000 texts & 5,000 minutes

Prepay "Vodafone Lifestyle" tariff

The following terms and conditions of the Prepay "Vodafone Lifestyle" Tariff ("the Tariff") are in addition to and form part of the terms and conditions of the Vodafone Ireland Prepay mobile telecommunications service. In the event of any conflict, the terms and conditions below shall prevail. The Tariff is available only to customers of the Vodafone Prepay GSM service who register for the Tariff and do not participate in any other Vodafone discount scheme ("Customers").

Customers may register for the Tariff:

  • On the web: Visit www.vodafone.ie and log onto the My Vodafone section
  • In store: Call into any Vodafone store
  • By telephone: call the Vodafone helpdesk number 1747 (from a mobile) or 1850 20 40 20 (from a landline). Calls charged at €0.147 per call
  • New customers will be automatically placed on Vodafone Lifestyle price plan. To check what price plan you are currently on or to move your price plan please see the above methods.
  • Customer will not be able to change from this tariff to Vodafone Social Life or Work and Leisure, as both these tariffs are legacy tariffs.
  • A minimum charge of 9c applies to all connected calls.
  • Please note you can only change Tariffs every 30 days.
  • Calls charged on a per second basis, unless otherwise stated. The tariffs are displayed here at 2 decimal places for information purposes.
  • FREE Voicemail allows you to access your Vodafone Voicemail through 171. You will need to be Topped Up (min. 1 cent) and within your service period to access your Vodafone Voicemail.
  • Off Peak rates include Public Holidays. Please note Good Friday is not a Public Holiday.
  • The Tariff is available only in respect of the following calls: Vodafone to Vodafone Ireland numbers (including WAP and Vodafone Voicemail (171), landline numbers in the Republic of Ireland and the numbers of other mobile telecommunications service providers licensed to operate in the Republic of Ireland. Excludes calls made while roaming.
  • The Tariff does not apply to the following:
    • Freephone 1800 numbers,
    • international numbers,
    • premium rate numbers (15xx),
    • the Prepay customer care number 1747 (from a mobile) or 1850 20 40 20 (from a landline).
    • CallSave 1850 numbers,
    • Directory enquiry services (11811, 11850 and 11860)
  • Vodafone may withdraw the Tariff generally or from any particular Customer at any time or vary or amend any element of the Tariff without further notice. These terms and conditions may be varied or amended by Vodafone at any time for any valid commercial, technical or operational reason.

Free Texts or Free Weekends for Life offer

The following terms and conditions of the Vodafone FREE texts or FREE weekends Offer (the "FREE texts or FREE weekends for LIFE Promotion") are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service which are available on www.vodafone.ie. In the event of any conflict the terms and conditions below shall prevail.

  • FREE texts or FREE weekends Promotion is only applicable to Prepay mobile phone customers of Vodafone Ireland ("Customers") who sign up to FREE texts or FREE weekends for life Promotion during the promotional period of April 2, 2007 to August 31, 2008.
  • In referring to 'Life' in relation to the FREE texts or FREE weekends for life Offer, Life means that customers who register for FREE texts or FREE weekends Offer during the Promotional Period may continue to avail of either FREE texts or FREE weekends whilst they remain a prepay Vodafone Ireland customer.
  • Customers on the More to Say or AirPack price plans will not be eligible to avail of the FREE texts or FREE weekends Promotion.
  • Once opted in, when a customer tops up by €20 or more in a single transaction they will receive their offer for a 30 days period.
  • Customers may not avail of both Offers at the same time.
  • The FREE texts or FREE weekends Promotion will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Service without notice where it appears to Vodafone that any customer uses, or has used, the Service in this or in any related manner.
  • Once a customer signs up to this offer, they are giving the consent to Vodafone to contact them by sms to inform them of changes/enhancements to the offer and updates while the customer remains on this offer.
  •  Vodafone reserves the right to withdraw the FREE texts or FREE weekends Promotion generally or from any particular Customer at any time and to vary or amend any element of this Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
  • Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the FREE texts or FREE weekends Promotion are excluded to the fullest extent permitted by the applicable law.

The Offers

FREE texts for life

A customer who has topped up their account by €20 or more in one go and has opted in to the FREE texts offer, will receive free On Net SMS for a 30 day period.

  • Customers can change their Offer as often as they like. When a Customer changes to a new offer, it will replace their current offer and their new Offer will come into effect once the Customer top up by €20 or more.
  • Where during the Promotional Period a Customer switches from a Prepay account to a Pay Monthly account any remaining FREE texts DAYs may not be carried over.
  • This offer applies to all Vodafone to Vodafone standard SMS messages only and excludes the following:
    • MMS/Video Messages or any other types of messaging medium apart from standard SMS
    • Premium SMS messages to short codes
    • International Text
    • Roaming
    • Text messages to mobiles on networks other than Vodafone
  • Vodafone operates a Fair Usage Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to FREE texts Offer. Vodafone may rely on this fair use policy where your usage of the Service is deemed excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Service and the related Offers by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users or number of text send) (Threshold). The Threshold is regularly reviewed against average customer usage and is currently set at 10,000 text messages every 30 day period. If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Service materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the FREE texts Offer.

FREE weekends for life

A customer who has topped up their account by €20 or more in one go and has opted in to the FREE weekend offer, will receive Free On Net Calls, Video Calls and SMS for each weekend (i.e. from 6pm Friday till 8am Monday) that occurs within the 30 day top up expiry period

  • Customers can change their Offer as often as they like. When a Customer changes to a new offer, it will replace their current offer and their new Offer will come into effect once the Customer top up by €20 or more.
  • The FREE weekends Offer applies to Vodafone to Vodafone Calls and Video Calls within the Republic of Ireland only and excludes:
    • Fixed line calls,
    • International Calls
    • Roaming
    • Calls to Directory enquiry, premium rate numbers, WAP, ISP or mISP numbers
    • Calls to mobiles on networks other than Vodafone
  • Where during the Promotional Period a Customer switches from a Prepay account to a Pay Monthly account any remaining FREE weekends DAYs may not be carried over.
  • Vodafone operates a Fair Usage Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to FREE weekends Offer. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Service and the related Offers by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users or number of text send) (Threshold). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 minutes and 5,000 text messages every 30 days period. If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Service materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the FREE weekends Offer.

Join Vodafone Free SIM offer

  1. This offer is only available if you port your number from another Irish Mobile Network to Vodafone Ireland Limited without purchasing a handset.
  2. To avail of the Offer, eligible Customers must activate their account by inserting the relevant SIM card into their mobile handset and then dialling 1741 (Account Activation) and register their details either online through the www.vodafone.ie website, or in store, or by completing and posting a registration form to Vodafone, The Ramparts, Dundalk (Registration) during the Offer Period.
  3. New Customers will receive a €0.50 credit to their account upon Account Activation irrespective of whether that New Customer then completes Registration or not.
  4. Upgrading customers will receive the free call credit offer that is running on the date of the registration of their upgrade handset only.
  5. The amount of credit received will depend on the call credit offer that is valid on the date the that Account Activation is completed.
  6. The Offer is limited to one per customer, and is linked to the registered mobile phone number. If a subscriber phone number changes this offer may not be transferred to the new number.
  7. Customers who have ported off the Vodafone network within the previous 90 days shall be ineligible for this credit.
  8. An IMEI number may not be registered more than once.
  9. Availing of this offer does not automatically exclude a Customer from obtaining other Vodafone offers.
  10. Customers upgrading their phone but wishing to retain their mobile number will not be eligible for the Offer if they upgrade within 30 days of their previous purchase/upgrade.
  11. Vodafone reserves the right to modify these terms and conditions or discontinue this Offer (or any part of it) for valid commercial technical or operational reasons, without prior notice being issued to the Customer.
  12. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.
  13. After initial registration you must top up by €20 or more in one go every 30 days to receive each of your stage credits. The remaining stage credits will be applied to their account on a monthly basis provided the customer has Topped-Up by a minimum of €20 in the previous 30 days.
  14. The minimum €20 or more Top Up must be completed in a single transaction, i.e. four Top-Ups of €5 will not suffice. IOU Buddy credit does not count as a Top Up.
  15. Switching Offer: The offer period is from May 22, 2009 to September 30, 2010 (the “Offer Period”). All customers must register by September 30, 2010 to avail of this up-to-€120 credit offer.

Registration Call Credit


The following terms and conditions of the  Credit with all Prepay phones (the Offer) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited's ("Vodafone's") mobile telecommunications service which are available on www.vodafone.ie. In the event of any conflict the terms and conditions below shall prevail.

  1. The offer is available to existing Vodafone Ready to Go Prepay Customers (Customers) who upgrade their mobile handset through a Bonus Pack (Upgrade Customers) and new Customers who either (i) purchase a new mobile handset during the Offer Period, or (ii) join Vodafone from another network operator, or (iii) purchase a new mobile number from Vodafone (New Customer).
  2. To avail of the Offer, eligible New Customers must activate their account by inserting the relevant SIM card into their mobile handset and then dialling 1741 (Account Activation) and register their details either online through the www.vodafone.ie website, or in store, during the Offer Period.
  3. New Customers will receive a €0.50 credit to their account upon Account Activation irrespective of whether that New Customer then completes Registration or not.
  4. To avail of the Offer, eligible Upgrading Customers must activate their account by registering their upgraded phone IMEI either online through the www.vodafone.ie website, or in store, during the Offer Period.
  5. Upgrading customers will receive their first stage credit once they top up by €20 or more within 30 days of registration or updating their IMEI details.
  6. The minimum €20 or more Top Up must be completed in a single transaction, i.e. two Top-Ups of €10 will not suffice. IOU Buddy credit does not count as a Top Up.
  7. The amount of credit received will depend on the call credit offer that is valid on the date the that Account Activation is completed.
  8. The Offer is limited to one per customer, and is linked to the registered mobile phone number. If a subscriber phone number changes this offer may not be transferred to the new number.
  9. An IMEI number may not be registered more than once.
  10. The staged credit will only be applied to the customers account if the customer tops up with the required amount within the relevant 30 Day period i.e. before their next staged credit amount is due.
  11. If a Customer has not topped by at least €20 or more in a single transaction 2 days before their registration credit is due to be applied, they will receive a text message to remind them to top up to receive their credit.
  12. Customers who do not top-up with the minimum Top-Up amount prior to their staged credit renewal date will forfeit the staged credit for that particular month.
  13. The preloaded credit provided on the new SIM will still be available to customers.
  14. Availing of this offer does not automatically exclude a Customer from obtaining other Vodafone offers.
  15. Customers upgrading their phone but wishing to retain their mobile number will not be eligible for the Offer if they upgrade within 30 days of their previous purchase/upgrade.
  16. Vodafone reserves the right to modify these terms and conditions or discontinue this Offer (or any part of it) for valid commercial technical or operational reasons, without prior notice being issued to the Customer.
  17. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.
  18. Switching offer: The offer period is from May 22, 2009 to September 30, 2010 (the “Offer Period”). All customers must register by September 30, 2010 to avail of this up to €120 credit offer. Customers who have ported off the Vodafone network within the previous 90 days shall be ineligible for this credit.
  19. SIM only offer: The offer period is until September 30, 2010 (the “Offer Period”). All customers must register by September 30, 2010 to avail of this up to €50 credit offer.

Vodafone Worldwide international rates

Call or text ANYTIME from your Prepay mobile with no hidden charges. These great rates apply to the 75 nations listed below and are exclusive to all Vodafone Prepay Customers.

Popular Countries

CountryLandlineMobileText
UKUK15c30c15c
AustraliaAUSTRALIA15c30c15c
USAUSA15c15c15c
CanadaCANADA15c15c15c
SpainSPAIN15c30c15c
NetherlandsNETHERLANDS15c30c15c
ItalyITALY15c30c15c
GermanyGERMANY15c30c15c
FranceFRANCE15c30c15c

All the rest

CountryLandlineMobileText
AlbaniaALBANIA15c30c15c
AlgeriaALGERIA15c30c15c
ArgentinaARGENTINA15c30c15c
ArmeniaARMENIA15c30c15c
AustraliaAUSTRALIA15c30c15c
AustriaAUSTRIA15c30c15c
AzerbaijanAZERBAIJANI REP.15c30c15c
BahrainBAHRAIN15c30c15c
BangladeshBANGLADESH*15c30c15c
BelarusBELARUS15c30c15c
BelgiumBELGIUM15c30c15c
Bosnia-HerzegovinaBOSNIA-HERZEGOVINA*15c30c15c
BrazilBRAZIL*9c25c15c
BulgariaBULGARIA*15c30c15c
CanadaCANADA15c15c15c
China - CantoneseCHINA (Cantonese)**3c3c15c
China - MandarinCHINA (Mandarin)**3c 3c 15c 
CroatiaCROATIA15c30c15c
CyprusCYPRUS*15c30c15c
Czech RepublicCZECH REPUBLIC*9c25c15c
DenmarkDENMARK15c30c15c
EgyptEGYPT15c30c15c
EstoniaESTONIA*9c25c15c
FinlandFINLAND15c30c15c
FranceFRANCE15c30c15c
GeorgiaGEORGIA*15c30c15c
GermanyGERMANY15c30c15c
GreeceGREECE15c30c15c
HungaryHUNGARY*9c25c15c
IcelandICELAND15c30c15c
IndiaINDIA*15c30c15c
IndonesiaINDONESIA*15c30c15c
IranIRAN*15c30c15c
IraqIRAQ15c30c15c
IsraelISRAEL15c30c15c
ItalyITALY15c30c15c
JapanJAPAN15c30c15c
KuwaitKUWAIT15c30c15c
LatviaLATVIA*9c25c15c
LebanonLEBANON15c30c15c
LiechtensteinLIECHTENSTEIN15c30c15c
LithuaniaLITHUANIA*9c25c15c
LuxembourgLUXEMBOURG15c30c15c
FYR MacedoniaFYR MACEDONIA15c30c15c
MalaysiaMALAYSIA*15c30c15c
MaltaMALTA15c30c15c
MexicoMEXICO15c30c15c
MoldovaMOLDOVA15c30c15c
NetherlandsNETHERLANDS15c30c15c
New ZealandNEW ZEALAND15c30c15c
NigeriaNIGERIA*15c30c15c
NorwayNORWAY15c30c15c
PakistanPAKISTAN*15c30c15c
PalestinePALESTINE15c30c15c
PhilippinesPHILIPPINES*15c30c15c
PolandPOLAND*9c25c15c
PortugalPORTUGAL15c30c15c
RomaniaROMANIA*9c25c15c
RussiaTHE RUSSIAN FEDERATION*9c25c15c
Saudi ArabiaSAUDI ARABIA15c30c15c
SingaporeSINGAPORE15c30c15c
SloveniaSLOVENIA*9c25c15c
SlovakiaSLOVAKIA*9c25c15c
South AfricaSOUTH AFRICA*15c30c15c
South KoreaSOUTH KOREA15c30c15c
SpainSPAIN15c30c15c
Sri LankaSRI LANKA15c30c15c
SwedenSWEDEN15c30c15c
SwitzerlandSWITZERLAND15c30c15c
ThailandTHAILAND*15c30c15c
TurkeyTURKEY*15c30c15c
UkraineUKRAINE*15c30c15c
UKUK15c30c15c
USAUSA15c15c15c
VietnamVIETNAM15c30c15c
ZimbabweZIMBABWE15c30c15c



** Please note this rate is promotional and applies until July 31st, 2010. This rate is currently only available for prepay customers.

How do I sign up?

  1. There are no hidden charges. These great rates are available anytime, any day. Automatically. Just pick up your prepay phone and call.
  2. Vodafone reserves the right to withdraw the Vodafone Worldwide Promotion generally or from any particular Customer at any time and to vary or amend any element of the International Call Charges Promotion at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.
  3. The promotional rates do not apply to calls to premium rate numbers or to any numbers when roaming outside of Ireland.
  4. Calls are charged for the first 60 seconds and per second thereafter, unless otherwise stated. Vodafone reserves the right to contact Customers in relation to any extension or amendment of this offer.

Vodafone €5 Top Up

Please note the €5 top is only available at selected Vodafone retail outlets.

Vodafone reserves the right to withdraw the €5 Top Up either generally or in respect of any particular customer at any time and to vary or amend any element of the scheme at any time without further notice.

Vodafone IOU

These terms and conditions set out the basis upon which the Vodafone Prepay IOU Service promotion (the "IOU Service") will be made available by Vodafone Ireland Limited of Mountainview, Leopardstown, Dublin 18 ("Vodafone") to the Customer and are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.

This IOU Service is available only to eligible pre-paid subscribers to the Vodafone network ("Prepay Customers") and who meet the following eligibility criteria:

  • Customers must have topped up their mobile phone account within the last three months.
  • Customers must have either made or received a call within the last three months.

Where the Prepay Customer attempting to use the IOU Service does not satisfy these criteria any requests or orders for the IOU Service shall not be processed.

The IOU Service allows Prepay Customers to request an advance of mobile phone credit in the amount of €2 (the "IOU Credit") to their Prepay account which amount shall be deducted from their mobile credit account at the time they next add credit to their account ("Top-Up").

Customers must text the phrase "IOU" to 50233 in order to request the IOU Service.

The cost of the IOU Service is the cost of the text message which will be the text sent to the Customer by Vodafone when they next top up notifying the Customer of the provision of the IOU Credit at a charge of €0.15.

At the time of the next Top-Up of the Customer's Account the initial charge of €0.15 will be deducted from the Customer's Account along with the amount of the IOU Credit which has been used by the Customer. This charge will only be incurred by the Customer where the Customer has used part or all of the IOU Credit.

Once a text request for the IOU Service has been placed whether it will be processed immediately and can not be cancelled.

Customers will be informed by text message when the IOU Credit has been delivered to their account. This message will include details of the amount of the IOU Credit granted.

Customers may only avail of the IOU Service on one occasion before they next Top-Up after which time the Customer will be allowed to use the IOU Service again.

Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:

  • any failure, interruption, delay, suspension or restriction in providing the IOU Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  • any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on the IOU Service;
  • any valid suspension of the IOU Service;

Vodafone reserves the right to withdraw the IOU Service generally or from any particular customer at any time and to vary or amend any element of the IOU Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.

Vodafone may, without notice, suspend the availability of the IOU Service to the Customer wholly or partially for any valid reason, including without limitation, where:

  • the Customer fails to pay Vodafone any sums due under any other contract with Vodafone on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter; or
  • Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or if Vodafone is unable to contact the Customer following reasonable efforts; or
  • the Customer fails to observe any term or obligation set out herein or any relevant law.

Vodafone shall exercise such reasonable skill and care in the provision of the IOU Service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the IOU Service are excluded to the fullest extent permitted by the applicable law.

The Vodafone Privacy Policy applies in respect of the IOU Service. Please see the My Vodafone website for details.

Vodafone Super IOU

These terms and conditions set out the basis upon which the Vodafone Prepay Super IOU Service promotion (the "Super IOU Service") will be made available by Vodafone Ireland Limited of Mountainview, Leopardstown, Dublin 18 ("Vodafone") to the Customer and are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.

This Super IOU Service is available only to eligible pre-paid subscribers to the Vodafone network ("Prepay Customers") and who meet the following eligibility criteria:

  • Customers must have topped up their mobile phone account within the last three months.
  • Customers must have either made or received a call within the last three months.

Where the Prepay Customer attempting to use the Super IOU Service does not satisfy these criteria any requests or orders for the IOU Service shall not be processed.

The Super IOU Service allows Prepay Customers to request an advance of mobile phone credit in the amount of €4 (the "Super IOU Credit") to their Prepay account which amount shall be deducted from their mobile credit account at the time they next add credit to their account ("Top-Up").

Customers must text the phrase "Super" to 50233 in order to request the Super IOU Service.

The cost of the Super IOU Service is the cost of the text message which will be the text sent to the Customer by Vodafone when they next top up notifying the Customer of the provision of the Super IOU Credit at a charge of €0.30.

At the time of the next Top-Up of the Customer's Account the initial charge of €0.30 will be deducted from the Customer's Account along with the amount of the Super IOU Credit which has been used by the Customer. This charge will only be incurred by the Customer where the Customer has used part or all of the Super IOU Credit.

Once a text request for the Super IOU Service has been placed whether it will be processed immediately and can not be cancelled.

Customers will be informed by text message when the Super IOU Credit has been delivered to their account. This message will include details of the amount of the Super IOU Credit granted.

Customers may only avail of the Super IOU Service on one occasion before they next Top-Up after which time the Customer will be allowed to use the Super IOU Service again.

Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:

  • any failure, interruption, delay, suspension or restriction in providing the Super IOU Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  • any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on the Super IOU Service;
  • any valid suspension of the Super IOU Service;

Vodafone reserves the right to withdraw the Super IOU Service generally or from any particular customer at any time and to vary or amend any element of the Super IOU Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.

Vodafone may, without notice, suspend the availability of the Super IOU Service to the Customer wholly or partially for any valid reason, including without limitation, where:

  • the Customer fails to pay Vodafone any sums due under any other contract with Vodafone on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter; or
  • Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or if Vodafone is unable to contact the Customer following reasonable efforts; or
  • the Customer fails to observe any term or obligation set out herein or any relevant law.

Vodafone shall exercise such reasonable skill and care in the provision of the Super IOU Service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Super IOU Service are excluded to the fullest extent permitted by the applicable law.

The Vodafone Privacy Policy applies in respect of the Super IOU Service. Please see the My Vodafone website for details.

Vodafone IOU Buddy

These terms and conditions set out the basis upon which the Vodafone Prepay IOU Buddy Service promotion ("IOU Buddy") will be made available by Vodafone Ireland Limited of Mountainview, Leopardstown, Dublin 18 ("Vodafone") to the Customer and are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.

  1. This IOU Buddy Service is available only to eligible pre-paid subscribers to the Vodafone network ("Prepay Customers") who are opted into this service.
  2. Please note, IOU Buddy does not operate in conjunction with any other Top Up offer by Vodafone. Received credit does not count as a Top Up.
  3. Where the Prepay Customer attempting to use the IOU Buddy does not satisfy these criteria any requests or orders for the IOU Buddy shall not be processed.
  4. The IOU Buddy allows Prepay Customers to request and transfer mobile phone credit to and from other Prepay Customers. There is a service charge of €0.15c for a transfer which will be charged to the customer who receives mobile phone credit to their account once the transfer is complete.
  5. To request a credit transfer, a customer should text “Ask”, followed by the potential donor’s mobile number, to 50233. There is no onus upon the requested customer to respond and this request service is free for both customers.
  6. A donating customer must text "Send", followed by the recipient’s mobile number and the requested amount, to 50233 in order to make a credit transfer.
  7. Vodafone will notify the customer by text message that they have received an IOU Buddy Credit at a charge of €0.15. The donor will also be notified free of charge that the donation was successful.
  8. Once a text request for the IOU Buddy service has been placed, it will be processed immediately and cannot be cancelled.
  9. Customers may only avail of the IOU Buddy service based on the following limitations:
    • A customer can only make 4 donations every 7 days
    • A customer can only receive 4 donations every 7 days
    • A customer can only make 4 requests every 7 days
    • A customer can only receive a maximum of €40 every 7 days
    • A customer can only send a maximum of €40 every 7 days
    • A customer can send any amount between €2 - €20 per transaction
    • A customer can only donate to the same number once every 4 hours
    • A customer can only request a transfer from the same number once every 4 hours
    Please
  10. Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:
    • any failure, interruption, delay, suspension or restriction in providing the IOU Buddy Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
    • any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on the IOU Buddy Service;
    • any valid suspension of the IOU Buddy Service;
    Vodafone reserves the right to withdraw the IOU Buddy Service generally or from any particular customer at any time and to vary or amend any element of the IOU Buddy Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
    Vodafone may, without notice, suspend the availability of the IOU Buddy Service to the Customer wholly or partially for any valid reason, including without limitation, where:
    • the Customer fails to pay Vodafone any sums due under any other contract with Vodafone on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter; or
    • Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or if Vodafone is unable to contact the Customer following reasonable efforts; or
    • the Customer fails to observe any term or obligation set out herein or any relevant law.
  11. Vodafone shall exercise such reasonable skill and care in the provision of the IOU Buddy service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the IOU Buddy service are excluded to the fullest extent permitted by the applicable law.
  12. The Vodafone Privacy Policy applies in respect of the IOU Buddy service. Please see the My Vodafone website for details.

International Call Charges promotion

1. This offer is only available to Vodafone Pre pay customers making calls to Poland, Lithuania, Estonia, Latvia, Hungary, Slovakia, Czech Republic, Slovenia, Romania, Bangladesh, Bosnia-Herzegovina, Bulgaria, Cyprus, Georgia, India, Indonesia, Iran, Malaysia, Nigeria, Pakistan, Philippines, South Africa, Thailand, Turkey, and Ukraine (the Promotion Countries).

2. The cost of calls to the Promotion Countries are as follows:

CountryLandlineMobileText
Bangladesh15c30c15c
Bosnia-Herzegovina15c30c15c
Brazil9c25c15c
Bulgaria15c30c15c
China &x28;Cantonese&x29;China (Cantonese)5c5c15c
China &x28;Mandarin&x29;China (Mandarin)5c5c15c
Cyprus15c30c15c
Czech RepublicCzech Republic9c25c15c
EstoniaEstonia9c25c15c
Georgia15c30c15c
Hungary9c25c15c
India15c30c15c
Indonesia15c30c15c
Iran15c30c15c
LatviaLatvia9c25c15c
LithuaniaLithuania9c25c15c
Malaysia15c30c15c
Nigeria15c30c15c
Pakistan15c30c15c
Philippines15c30c15c
PolandPoland9c25c15c
RomaniaRomania9c25c15c
SlovakiaSlovakia9c25c15c
SloveniaSlovenia9c25c15c
South Africa15c30c15c
Thailand15c30c15c
The Russian Federation9c25c15c
Turkey15c30c15c
Ukraine15c30c15c

Please note these rates are promotional and apply until July 31st, 2010.

3. There are no hidden charges or connection fees. These great rates are available anytime, any day. You don't need to sign up, opt in or change your price plan. Just pick up your prepay phone and call.

4. Vodafone reserves the right to withdraw the International Call Charges Promotion generally or from any particular Customer at any time and to vary or amend any element of the International Call Charges Promotion at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.

5. The Promotional Rates do not apply to calls to premium rate numbers or to any numbers when roaming outside of Ireland.

6. Calls are charged on a per second basis, unless otherwise stated.

Prepay "Work and Leisure" tariff

The following terms and conditions of the Prepay "Work and Leisure" Tariff ("the Tariff") are in addition to and form part of the terms and conditions of the Vodafone pre-paid mobile telecommunications service. In the event of any conflict, the terms and conditions below shall prevail. The Tariff is available only to customers of the Vodafone pre-paid GSM service who register for the Tariff and do not participate in any other Vodafone discount scheme ("Customers").

Customers may register for the Tariff by forwarding an e-mail containing such details as Vodafone may request to readytogo@vodafone.ie, via the "My Vodafone" facility on this Site or by calling the Vodafone helpdesk number 1747 (from a mobile) or 1850 20 40 20 (from a landline) - calls charged at €0.147 per call. Vodafone may make available additional methods of registering for the Tariff or withdraw any of the existing methods without further notice. The Tariff is available only in respect of calls made by Customers from the Vodafone pre-paid GSM service to other Vodafone numbers (including WAP, Vodafone Voicemail (171) and Etrieve (1747)), landline numbers in the Republic of Ireland and the numbers of other mobile telecommunications service providers licensed to operate in the Republic of Ireland.

The Tariff does not apply to text messages or certain calls (including, but not limited to, Freefone 1800 numbers, international numbers, premium rate numbers (15xx), the Prepay customer care number 1747 (from a mobile) or 1850 20 40 20 (from a landline), CallSave 1850 numbers, LoCall 1890 numbers, the Vodafone directory enquiry service (11844) and other directory enquiry services (11811, 11850 and 11860)). The existing Vodafone pre-paid tariff available on this Site shall continue to apply to all services to which the Tariff does not apply.

Customers will be notified by means of text message when the Tariff has been activated. However, there may be a delay of up to 24 hours between the time at which the Tariff is activated and the time at which the text message is received by Customers. The Tariff may also be activated during a call resulting in the charges in respect of that call being altered. Vodafone shall not be liable for any increased charges borne by Customers resulting from the activation of the Tariff prior to the receipt of the text message by the customer, during a call or otherwise. Customers may change tariff plan once during each 30 day period either by registering for the Tariff or reverting to the existing Vodafone pre-paid tariff. Such changes may be effected by forwarding an e-mail containing such details as Vodafone may request to readytogo@vodafone.ie or by calling the Vodafone helpdesk number. All calls to which the Tariff applies will be charged on a per second basis.

Vodafone may withdraw the Tariff generally or from any particular Customer at any time or vary or amend any element of the Tariff without further notice. These terms and conditions may be varied or amended by Vodafone at any time for any valid commercial, technical or operational reason.

Vodafone Content Services terms and conditions

The following terms and conditions of the Vodafone content services are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail.

The Services enable Customers to access Content (including images, sounds, video and other applications) made available to them by Vodafone (e.g. via Vodafone live! and similar portals) either by way of Downloading or by Streaming to a mobile phone, personal computer, personal digital assistant or other access device (an "Access Device").

Downloading is where a copy of the Content is installed onto the Customer's Access Device for future use by the Customer in accordance with the applicable terms and conditions.

Streaming is a live feed of data from an external source (for example from the Vodafone server) to the Customer's Access Device where no copy of the content/application is installed onto the Customer's Access Device (other than a temporary one as part of the delivery and display of that content).

Where content is delivered by way of Downloading:

  • Customers may save the Content on their Access Device but (unless expressly permitted) are strictly prohibited from saving such Content elsewhere; and
  • each request by the Customer to download that Content (i.e. each copy sent to them) will constitute a separate event to be paid for by the Customer at the applicable rate in accordance with the Customer's tariff plan.

Where content is delivered by way of Streaming:

  • Customer are strictly prohibited from saving the Content on any device (including the Access Device); and
  • each request by the Customer for that Content (i.e. each viewing) will constitute a separate event to be paid for by the Customer at the applicable rate in accordance with the Customer's tariff plan.

Customers acknowledge and accept that the Content is protected by copyright, trade mark and other intellectual property rights of Vodafone or its licensors. Customers are strictly prohibited from editing or modifying the Content, copying, distributing or forwarding the Content to one or more third parties or allowing third parties to access it.

Prior to requesting the Services, Customers should ensure that:

  • their Access Device is compatible and appropriately enabled to receive the selected Content. If Customers are unsure whether this is the case they should check the information on www.vodafone.ie, consult their handbook or contact Vodafone customer care;
  • (where the Content is to be Downloaded) they have sufficient memory capacity available to receive and save the Content once Downloaded;
  • their Access Device remains switched on and connected to the Vodafone network (i.e. does not move out of range) for the duration of the Download/Streaming.

Prepay Text Add Ons terms and conditions

The following terms and conditions of the Prepaid Text Add Ons scheme ("the Scheme") are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict, these terms and conditions shall prevail.

Customers who avail of a Prepaid Text Add On will be entitled to receive a bundle of text messages (called "Text Add Ons") in addition to their existing tariff. Please refer to Vodafone's tariff tables for details of the number of text messages included and the associated charges. Each customer may only avail of one Text Add On every 30 days.

Customers may use the monthly Text Add Ons to send text messages to other Vodafone Ireland numbers and other Irish mobile numbers. Customers may not use the monthly Text Add Ons to send or receive international, all@once, value added or premium rate text messages or to send text messages while roaming. Text messages sent in excess of the customers Text Add On allowance each month will be charged at their standard tariff rate.

A customer moving from the prepaid to the postpaid service will lose any outstanding add on balances.

If a customer's service is suspended or terminated for whatever reason then they may lose the benefits of their chosen Text Add On. No refund of unused Text Add On texts will be given.

At launch, Vodafone have no expiry dates on the Text Add On. Vodafone reserves the right to change this.

Once a customer has activated their Text Add On, the customer is deemed to have accepted the terms and conditions in relation to this offer.

Vodafone reserves the right to withdraw the Scheme either generally or in respect of any particular customer at any time and to vary or amend any element of the Scheme at any time without further notice.

These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

Vodafone Top Me Up terms and conditions

1. These terms and conditions set out the basis upon which the Top Me Up service (the “Service”) will be made available by Vodafone Ireland Limited of Mountainview, Leopardstown, Dublin 18 (“Vodafone”) to the Customer and are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.

2. This Service is immediately available to all bill paying customers with the exception of Small to Medium Enterprise [SME] and Corporate customers in which case authorisation must be obtained via the account holder.

  1. PostPay Customers must be connected to the Vodafone Network for a period greater than six months and
  2. The billing account of the PostPay Customers must not be outstanding and the PostPay Customer must have credit rating acceptable to Vodafone.

Where the PostPay Customer attempting to use the Service does not satisfy the these criteria any requests or orders for a Top-Up to a PrePay Customer shall not be processed.

3. The Service allows PostPay Customers to credit additional mobile credit to the pre-paid account of any eligible pre-paid subscribers to the Vodafone network (“Prepay Customers”) in specified Euro denominations (a “Top-Up”).

4. The Service can be used either on a once-off basis or as a scheduled regular top-up service.

5. The cost of the Service is the amount of the Top-Up which the PostPay Customer requires to be credited to the PrePay customer’s account under the Service. Top-Ups may be requested in amounts of any denomination of €10, €20 and €40 [up to a maximum limit].

6. For once-off Top-Ups the Customer will be required to send the Top-Up request to 50228. The Top-Up request must consist of the mobile phone number of the Prepay Customer to which the Top-Up is to be granted along with the amount of the Top-Up. The PostPay Customer will then receive a confirmation text message containing confirmation of the mobile phone number to which the Top-Up is to be granted and the amount of the Top-Up along with a unique ID code.

7. To complete the Top-Up the PostPay Customer is required to reply to the confirmation text message with the unique ID code. If the unique ID code is not used within 24 hours of receipt it will expire.

8. Postpay customers may also use the Service on a once-off basis by accessing the My Vodafone website. The Customer will be required to provide the mobile phone number of the Prepay Customer to whom he or she wishes to grant the Top-Up and the amount of the Top-Up which will be credited to that customer’s prepaid account.

9. Customers may also use the Service to schedule regular Top-Ups of mobile phone credit to a specified mobile phone number or numbers (to a maximum of 5 different mobile phone numbers). In order to use the Service in this way Customers must access the My Vodafone website and register the mobile phone numbers of the PrePay Customer and the amounts of the Top-Ups. The Customer may also decide the frequency of the scheduled Top-Ups (i.e. weekly, fortnightly or monthly).

10. Once a Top-Up request has been placed whether by text message or through the My Vodafone website it will be processed immediately and can not be cancelled. However Customers may at any time cancel any of the regular scheduled Top-Ups by accessing the My Vodafone website in advance of the time of the scheduled Top-Up and amending the details thereon.

11. Customers will be informed by text message when the Top-Up has been delivered to the relevant Prepay Customer. This message will include details of the amount of the Top-Up granted and the mobile phone number to which it has been granted.

12. The maximum amount of mobile phone credit (whether as a once-off Top-Up or regular scheduled Top-Up) which can be credited to PrePay Customers under the Service by an individual PostPay Customers in any one calendar month will be at the sole discretion of Vodafone.

13. Prepay customers who do not want to receive Top-Ups may opt-out from the Service by contacting the Customer Care helpline 1747 (from a mobile) or 1850 20 40 20 (from a landline). Prepay Customers may also opt-out from the Service through registering on the My Vodafone website and www.vodafone.ie.

14. Customers using the Service will be billed the amount of the Top-Up granted to a PrePay Customer directly to their Vodafone account at the time of the delivery of the mobile phone credit to the PrePay Customer. PostPay Customers using the Service will not be charged for text messages sending the Service Order unless the Customer is utilising Vodafone’s roaming service abroad in which case the charges will be as set out by the relevant network provider.

Important Note about the Postpay customers bill:

The billing for Top Me Up is processed in real time, so when a Top Up is applied to a Prepay customer - whether once off or scheduled - the Top Up amount is debited to the Postpay customer's account immediately i.e. on the next Direct Debit date even if a bill has already been issued. The reason for this is to avoid double counting VAT on your bill.

Example:

A Postpaid customer is on a Direct Debit schedule to pay his Vodafone bill, the due date is 10th March He receives a bill for €50 on 7th March The customer Tops Up his son with €10 credit on 8th March On 10th March, his Direct Debit date, a total of €60 is taken from his bank account i.e. the original bill amount of €50 plus the €10 Top Up.

15. By using the Service PostPay Customers are deemed to consent to the disclosure by Vodafone of their mobile phone number to the holder of the mobile phone number to which the Top-Up is granted.

16. Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:

  1. any failure, interruption, delay, suspension or restriction in providing the Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  2. any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on the Service;
  3. any valid suspension of the Service.

17. Vodafone reserves the right to withdraw the Service generally or from any particular customer at any time and to vary or amend any element of this Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.

18. Vodafone may, without notice, suspend the availability of the Service to the Customer wholly or partially for any valid reason, including without limitation, where:

  1. the Customer fails to pay Vodafone any sums due under any other contract with Vodafone on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter; or
  2. Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or if Vodafone is unable to contact the Customer following reasonable efforts; or
  3. the Customer fails to observe any term or obligation set out herein or any relevant law.

19. Vodafone shall exercise such reasonable skill and care in the provision of the Service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.

20.The Vodafone Privacy Policy applies in respect of the Service. Please see the My Vodafone website for details.

24-7 Football on Vodafone live!

24-7 Football on Vodafone live! comprises services provided to you by, respectively, Vodafone Ireland Limited (“Vodafone”) and British Sky Broadcasting Limited (“Sky”). Access to 24-7 Football on Vodafone live! requires a compatible handset and depends on 3G/GPRS coverage, handset capability and network availability. By accessing 24-7 Football on Vodafone live! you accept these terms and conditions. These terms and conditions can also be viewed and printed at www.vodafone.ie or www.24-7football.co.uk or you can request a copy by calling Vodafone customer service on 1907 from your mobile. 

24-7 Football on Vodafone live! is only for personal non-commercial use in Ireland . The price you pay for 24-7 Football on Vodafone live! includes services from Vodafone and Sky in the following proportions: Vodafone 50%, Sky 50%. 

Vodafone Data Terms and Conditions for Football 24-7 on Vodafone live!

  1. Vodafone is providing services which enable you to access 24-7 Football on Vodafone live! via the Vodafone network. Whilst we will not charge you for data used in accessing any streamed content or in downloading any content as part of this service, this data service is subject to our fair use policy. If, in Vodafone’s reasonable opinion, your use is excessive, we may ask you to moderate your usage. If after we have informed you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with your airtime contract. 
  2. This service is only for use in Ireland. Roaming charges apply for data usage when accessing the service from abroad. Additional information can be found at http://www.vodafone.ie/plancosts/paymonthly/roaming.
  3. Video Content for 24-7 Football on Vodafone live!
  4. This contract is with British Sky Broadcasting Ltd, Grant Way, Isleworth, Middlesex TW7 5QD (“Sky”) which is providing the 24-7 Football (the “Service”) to you.. References below to “we” or “us” will be read as references to Sky. You can contact customer services by telephoning 1907.
    We are not responsible for your mobile phone or the Vodafone network.
    By using this Service, you agree that we may use and share information we hold about you in accordance with Clause 5 below. 

    The Service
    1.1 24-7 Football gives you access to football previews, round ups, goals, highlights, themed Premiership archive footage clips and programmes You can either subscribe to 24-7 Football on a weekly or monthly basis (the ”Subscription Service”) or access video content on a pay-per-view basis.
    1.2 The Service is variable. Sky may vary, replace or withdraw programmes, channels, content, and/or any facilities available on the Service without notice. We will tell you if, as a result of any such change, your Subscription Payment changes.
    1.3 The video content available on the service has been made for use on mobile phones and so it may differ from TV broadcasts.
    1.4 We may suspend the Service at any time to update the Service or for technical reasons.
    1.5 To access the Service you will need a mobile phone handset which is capable of WAP browsing and downloading video content. To view some content on the Service (e.g. live streaming of Gillette Soccer Saturday) you will need to have a 3G phone. The Service is made available over your network so it is also subject to the availability of your network.
    Your use of the Service
    2.1 You will not use the Service or any part of it other than for personal non-commercial purposes in Ireland.
    2.2 You must not or authorise or assist any third party to:
    2.2.1 copy (except as permitted by law), redistribute or relay the whole or any part of the Service; or
    2.2.2 sell or make any charge for watching or using any part of the Service; or
    2.2.3 show any part of the Service in public to an audience, even if no charge is made; or
    2.2.4 use the Service for any improper or unlawful purpose.
    2.3 You agree to follow our reasonable instructions concerning your use of the Service.
    Payments
    Subscription Service
    3.1 Subject to any offer that you may take up when you first subscribe, you will be charged for the Subscription Service from the first date we enable you to receive it (“Subscription Payments”). You must pay us the Subscription Payments every week or month in advance.
    3.2 Vodafone will collect Subscription Payments due under this agreement automatically from your account (for pay monthly customers) or your airtime credit (for PayT customers) each month. You agree that Vodafone may collect your Subscription Payments on behalf of Sky by adding it to your account if you pay your mobile phone bill on a monthly basis or deducting it from your balance if you are a pay as you go customer.
    3.3 We may increase your Subscription Payments at any time by giving you at least one calendar month’s notice. We may also increase your Subscription Payments without notice if required by law or if any regulatory authority requests or requires a change to any aspect of our pricing which affects your Subscription Payments directly or our pricing structure directly.
    3.4 We, or Vodafone (as the case may be) may alter your Direct Debit or credit card instruction if your Subscription Payments change for any reason. We or Vodafone (as applicable) may also charge any other payment due under this contract using your Direct Debit or credit card instruction together with any other payments which you agree that we may charge under that instruction.
    Pay-per-view Service
    3.5 We will tell you in advance what the pay-per-view payment will be for any pay-per-view content which you download from the service.
    3.6 We (or Vodafone on our behalf) will collect the pay-per-view payment automatically from your account each month. You agree that Vodafone may collect this pay-per-view payment on our behalf by adding it to your account if you pay your mobile phone bill on a monthly basis or deducting it from your balance if you are a pay as you go customer.
    3.7 If you have missed any payments you owe to us, we can suspend provision of the Service to you without giving you notice. This does not affect our right to end this contract under Clause 6 below.
    Liability
    4.1 We will endeavour to provide the Service using all reasonable care. Other than in the case of anything done fraudulently or for death or personal injury caused by our negligence, we will not be responsible or liable for the fitness for a particular purpose of the Service, or for any loss or damage caused by:
    4.1.1 failure, interruption or delays to the Service caused by events outside our reasonable control;
    4.1.2 your negligence or your failure to follow our reasonable instructions or the terms of this contract;
    4.1.3 us or our employees or agents in circumstances where:
    (a) there is no breach of a contractual obligation or legal duty of care owed to you by us or our employees or agents;
    (b) such loss or damage is not a reasonably foreseeable result of any breach;
    (c) such loss or damage results from any breach by you of this contract;
    4.1.4 any incompatibility of the Service with any hardware and/or software on your mobile phone.
    4.2 We do not accept any liability under this contract for any product or service advertised, promoted, offered or sold by third party service providers on the Service. While all reasonable efforts will be made to ensure that the information contained in the Service provided by us is as accurate as possible, we do not accept any liability and make no representations or warranties in relation to the accuracy or completeness of such information. Some of the content on the Service is provided by third parties. The availability of such content is outside our control and we will not be responsible for any suspension or loss of such content.
    Privacy and Personal Information
    5.1 You confirm that any member of the British Sky Broadcasting group, News Group Newspapers Limited (“News Group”) and any company which may succeed our businesses, may use and share information you provide and other information we hold about you for account management, market research and the marketing of Sky’s, News Group’s and third parties’ products and services. This may include contacting you by post, telephone, email or SMS unless you tell us you don’t want to be contacted in any of these ways by calling +44 (0)870 609 283.
    5.2 We may also share such information with credit reference agencies and other companies including for use in credit decisions, for fraud prevention and to pursue debtors.
    5.3 Information held by the British Sky Broadcasting group and News Group about you may also be shared with other companies outside the groups, including for sales, marketing and market research purposes by such companies, unless you indicate that you wish to be excluded from such uses by calling +44 (0)870 609 283.
    5.4 The information you provide on registering for the Service will be collated by Vodafone and provided to us so that we are able to manage your account
    Changes to this Contract
    6.1 If we amend these terms and conditions, you will be notified on the 24-7 Football website. Your first use of the Service after you have been notified of the new terms will constitute acceptance of such changes. If we amend these terms and conditions and such change has a material effect on you to your detriment we will give you one months’ notice of such change in writing.
    Termination
    7.1 You or we can end this contract by giving the other party notice at any time. You can manage your subscription via the My Vodafone section on Vodafone live!. Alternatively you should contact Vodafone by calling 1907 from your mobile. If you subscribe to the Subscription Service, the service will stop on the next weekly or monthly anniversary (as applicable) of when you first subscribed to the Subscription Service.

    7.2 We may suspend or terminate your access to any part of the Service at any time should you breach these terms and conditions, or the terms and conditions of any offer you may have selected, or act in a way towards our staff or agents (or those of your mobile network operator) which we (or they) reasonably consider to be inappropriate. We will not refund any Subscription Payments or other payments made under this contract if we end this contract because you have broken a term in it.
    7.3 If our agreement with Vodafone ends and the Service can no longer be provided to you, we will give you written notice of this fact and tell you the date that your Service will end.
    7.4 If your airtime contract with Vodafone terminates or is suspended, your access to the Service will also end or be suspended (as applicable) immediately.
    Right To Transfer and Third Parties
    8.1 We can transfer our rights and obligations under the contract to any company, firm or person. We can only do this if it does not affect your rights under the contract in a negative way.
    8.2 The contract is personal to you. You may not transfer your rights or obligations under this contract to anyone else and no third party is entitled to benefit under this contract except pursuant to Clause 7.1.
    Law
    9.1 This Contract is governed by Irish Law. Any disputes can be dealt with by the courts in Ireland.

Balance on Demand

  1. IMPORTANT: EACH TIME YOU REQUEST BALANCE ON DEMAND (*174#) YOU AGREE THAT VODAFONE MAY INCLUDE ITS OWN OR THIRD PARTY MARKETING MESSAGES WITH YOUR CREDIT BALANCE. However if at any stage you would like to withdraw your consent to receive such messages, please call our customer care call centre on 1747 (from a mobile) or 1850 20 40 20 (from a landline) or register your opt out through My Vodafone on Vodafone.ie.
  2. Balance on Demand provides your current call credit balance free of charge on the screen of your phone. Your balance may also be checked by calling 1741 or 1747 (from a mobile) or 1850 20 40 20 (from a landline), or through My Vodafone on Vodafone.ie, neither of which include advertising.
  3. To use Balance on Demand type *174# into your mobile phone and press the Call button.
  4. These terms and conditions are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict, these terms and conditions shall prevail.
  5. Vodafone reserves the right to withdraw Balance on Demand either generally or in respect of any particular customer at any time and to vary or amend any element of this service at any time without further notice.

 

Vodafone 360 - Promotional Prepay Bundle Offer

The following terms and conditions of the Vodafone 360 – Promotional Prepay Bundle Offer (“Offer’) are in addition to, and form part of, the General terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, the terms and conditions below shall prevail.

The Offer is only available to Prepay Vodafone customers of Vodafone ("Customers") who sign up to the Offer from November 12th, 2009 to September 30th 2010 and top up by at least €20 in one go per month.

Under the Offer, Vodafone shall debit, a maximum of €12.09 per month from the Customer’s account, in equal amounts on a daily-rate basis. The Offer only covers data usage on Vodafone’s “Vodafone live!” application. Data usage across any other application will be charged at standard Vodafone mobile internet browsing rates.

Under the Offer, Customer data usage is subject to a 100MB per day limit per day. Data usage over and beyond the daily limit of 100MB will be charged at €1 per MB.

By registering for Vodafone’s “People” service, a Customer will be automatically opted into this Offer. If a Customer stops using the People service for any period longer than 30 days, they will be removed from the Offer and will revert to standard Vodafone mobile internet browsing rates.   

Once a Customer signs up to this Offer, they consent to Vodafone contacting them regarding any changes or enhancements to the Offer and updates. Any Customer can opt out of receiving such marketing communications by calling 1800200234.

Vodafone reserves the right to withdraw the Offer generally or from any particular Customer at any time and to vary or amend any element of this service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.

Pay as you go Mobile Broadband

The following terms and conditions of Pay as you go Mobile Broadband (“Pay as you go Mobile Broadband”) are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, the former set of terms and conditions shall prevail.

  1. The price for using Pay as you go Mobile Broadband shall be as listed at the relevant charging section listed at www.vodafone.ie. This shall be inclusive of VAT at the applicable rate, unless stated otherwise.
  2. A customer who avails of a prepay broadband data add-on (“Add-On”) will be entitled to receive a data bundle in addition to their existing tariff. Please refer to Vodafone's tariff tables for details of the number of text messages included and the associated charges. Vodafone IOU or Vodafone IOU Buddy credit cannot be used to purchase an Add-On
  3. After purchasing an Add-On customers must disconnect and re-connect their internet browsing session otherwise they will continue to be charged the default rate listed above. If a customer buys an Add-On while using a separate active Add-On, the balance in that customer’s previous Add-On will be overwritten.
  4. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within 7 days and receive a full refund on the cost of the device. Any prepay credit used or unused will not be refunded. In order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
  5. Unused data in any Add-On cannot be carried over from one period to the next.
  6. A daily data Add-On shall expire at midnight of the day after the date of purchase. A weekly Add-On shall expire at midnight, 7 days after the date of purchase. A Monthly Add-On shall expire at midnight, 30 days after the date of purchase.
  7. A prepay daily roaming add-on may only be used on Vodafone partner networks in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and United Kingdom
  8. Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Any such high-demand users (or users sharing data files) can expect to experience reduced speeds at peak times (typically 4pm - midnight). Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' for any new customers or customers upgrading their tariff or equipment.
  9. Vodafone reserves the right to withdraw Pay as you go Mobile Broadband generally or from any particular Customer at any time, and to vary or amend any element of Pay as you go Mobile Broadband without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.

Free Calls and Texts and Mobile Internet Offer

  1. The following terms and conditions of the Vodafone FREE Calls and Texts and Mobile Internet Offer (the “Offer”) are in addition to and form part of the terms and conditions of the Vodafone Prepay Mobile Telecommunications Service and the Vodafone Mobile Internet Terms and Conditions which are available on www.vodafone.ie.  In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the terms of the Prepay Mobile Telecommunications Service and the terms of the Mobile Internet last.
  2. The Offer is only available to prepay mobile phone customers of Vodafone on the Vodafone Advantage Plus Tariff ("Customers") who sign up to the Offer from July 29,  2010 until October 31, 2010.
  3. This Offer is not available to customers on the More to Say or AirPack price plans.
  4. When you sign up to the Offer you will be automatically signing up to our Vodafone Advantage Plus Tariff.  For further details of this Tariff see terms and conditions. 
  5. You can opt in to the Offer in a number of ways: 
    • By text: Text the word “FREENET” to 50222.  You will receive a text message form Vodafone to confirm that you have successfully signed up to the Offer.
    • By phone:  Call 1747 and speak to a Vodafone representative.
    • By going to a Vodafone retail store and speaking to a Vodafone Agent.
    • By ringing the automated IVR on 1747 and following the instructions in Prepay offers section.
  6. Once you have signed up to the Offer, it will only come into effect when you top up by €30 or more in a single transaction.  Only then will you will receive free calls and texts to Vodafone Ireland numbers and free mobile internet browsing in Ireland for a 30 day period.  The Offer is however, subject to the Fair Usage Policy as outlined below.
  7. This Offer applies to all Vodafone to Vodafone standard calls, video calls and texts only and excludes the following: 
    • Roaming: Calls, video calls and texts made and mobile internet browsing outside the Republic of Ireland;
    • International, Off Network and Fixed Line Calls and Texts: Calls, video calls and texts to networks other than the Vodafone Ireland mobile network;
    • MMS (multimedia text) or any other type of messaging medium apart from standard SMS;
    • Premium SMS (text) to short codes;
    • Calls to Directory enquiry, premium rate numbers, WAP, ISP or mISP numbers.
  8. The Vodafone Advantage Plus rates will apply after opt in, until you top up by €30 or more in a single transaction.  30 days after topping up the Vodafone Advantage Plus rates will apply again until the next top up of €30 or more in a single transaction.
  9. You may only avail of one offer at a time (ie the ‘Free Calls and Texts and Mobile Internet’ offer or the ‘Free Texts to Any Network and Mobile Internet’ offer or any other applicable prepay offer as may be available from Vodafone from time to time).  You can however switch to another offer as often as you wish.  When you sign up to a new offer, it will replace this Offer and the 30 day period will immediately come to an end. 
  10. If you switch from the prepaid mobile telephony service to the postpaid service no part or element of this Offer will be carried over.
  11. The Offer will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Offer and / or the prepaid mobile telephony service provided by Vodafone to you (the “Service”) without notice where it appears to Vodafone that you use, or have used, the Service in this or in any related manner. 
  12. Once you sign up to this Offer, you are giving your consent to Vodafone to contact you regarding changes/enhancements to the Offer and updates while you remain signed up to this Offer.
  13. Vodafone reserves the right to withdraw the Offer generally or from any particular Customer at any time and to vary or amend any element of this Offer at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.
  14. This Offer is subject to a Fair Usage Policy. If your use is deemed excessive or unreasonable Vodafone may take the actions detailed in this paragraph.  Vodafone has developed a threshold for the Service and the related Offer by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of calls likely to be made by users or number of texts send) (“Threshold”). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 text messages and 5,000 minutes of calls and the free data allowance for this Offer is 250 MB.  Any usage over these amounts will be charged at standard rates on the Vodafone Advantage Plus Tariff (http://www.vodafone.ie/planscosts/prepay/current/).  If, Vodafone is of the opinion, at its absolute discretion, that your usage of the Service materially exceeds the Threshold over the applicable 30 day period, Vodafone may contact you to advise you that your usage exceeds its fair usage policy. If such excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right at its absolute discretion, to charge you for the excessive element of your usage at Vodafone Advantage Plus rates or to suspend, modify or restrict your use of the Service or to withdraw your access to the Offer.
  15. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.

Free Texts to Any Network and Mobile Internet Offer

  1. The following terms and conditions of the Vodafone FREE Texts to Any Network and Mobile Internet Offer (the “Offer”) are in addition to and form part of the terms and conditions of the  Vodafone Prepay Mobile Telecommunications Service and the Vodafone Mobile Internet Terms and Conditions which are available on www.vodafone.ie.  In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the terms of the Prepay Mobile Telecommunications Service and the terms of the Mobile Internet last.
  2. The Offer is only available to prepay mobile phone customers of Vodafone on the Vodafone Advantage Plus Tariff ("Customers") who sign up to the Offer July 29, 2010 until October 31, 2010.
  3. This Offer is not available to customers on the More to Say or AirPack price plans.
  4. When you sign up to the Offer you will be automatically signing up to our Vodafone Advantage Plus Tariff.  For further details of this Tariff, see terms and conditions.
  5. You can opt in to the Offer in a number of ways: 
    • By text: Text the word “TEXTNET” to 50222.  You will receive a text message form Vodafone to confirm that you have successfully signed up to the Offer.
    • By phone:  Call 1747 and speak to a Vodafone representative.
    • By going to a Vodafone retail store and speaking to a Vodafone Agent.
    • By ringing the automated IVR on 1747 and following the instructions in Prepay offers section.
  6. Once you have signed up to the Offer, it will only come into effect when you top up by €30 or more in a single transaction.  Only then will you will receive free texts to any network and free mobile internet browsing in Ireland for a 30 day period.  The Offer is however, subject to the Fair Usage Policy as outlined below.
  7. This Offer applies to standard texts and mobile browsing in Ireland only and excludes the following: 
    • Roaming: Texts made and mobile internet browsing outside the Republic of Ireland;
    • International and Fixed Line Texts: Texts to networks other than Irish mobile networks;
    • MMS (multimedia text) or any other type of messaging medium apart from standard SMS;
    • Premium SMS (text) to short codes;
    • Voice calls and video calls (including calls to Directory enquiry, premium rate numbers, WAP, ISP or mISP numbers).
  8. The Vodafone Advantage Plus rates will apply after opt in, until you top up by €30 or more in a single transaction.  30 days after topping up the Vodafone Advantage Plus rates will apply again until the next top up of €30 or more.
  9. You may only avail of one offer at a time (ie the ‘Free Calls and Texts and Mobile Internet’ offer or the ‘Free Texts to Any Network and Mobile Internet’ offer or any other applicable prepay offer as may be available from Vodafone from time to time).  You can however switch to another offer as often as you wish.  When you sign up to a new offer, it will replace this Offer and the 30 day period will immediately come to an end. 
  10. If you switch from the prepaid mobile telephony service to the postpaid service no part or element of this Offer will be carried over.
  11. The Offer will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Offer and / or the prepaid mobile telephony service provided by Vodafone to you (the “Service”) without notice where it appears to Vodafone that you use, or have used, the Service in this or in any related manner.
  12. Once you sign up to this Offer, you are giving your consent to Vodafone to contact you regarding changes/enhancements to the Offer and updates while you remain signed up to this Offer.
  13. Vodafone reserves the right to withdraw the Offer generally or from any particular Customer at any time and to vary or amend any element of this Offer at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.
  14. This Offer is subject to a Fair Usage Policy. If your use is deemed excessive or unreasonable Vodafone may take the actions detailed in this paragraph.  Vodafone has developed a threshold for the Service and the related Offers by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users or number of texts send) (“Threshold”). The Threshold is regularly reviewed against average customer usage and is currently set at 5,000 text messages and the free data allowance for this offer is 250 MB.  Any usage over these amounts will be charged at standard rates on the Vodafone Advantage Plus Tariff (http://www.vodafone.ie/planscosts/prepay/current/) If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Service materially exceeds the Threshold over any applicable 30 day period, Vodafone may contact you to advise you that your usage exceeds its fair usage policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at Vodafone Advantage Plus rates or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Offer.
  15. Except as expressly provided in these terms and conditions, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Offer are excluded to the fullest extent permitted by the applicable law.