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Terms and conditions for bill pay services

General Terms and Conditions of the Vodafone Mobile Telecommunications Service (for new customer/upgrades from 13 June 2011)

Important: These terms and conditions will apply to any new bill pay Customer, any Customer upgrading or any Pay As You Go Customer moving to Bill Pay from 25 May 2011 onwards.

  1. How are the T&Cs structured?
    1. When signing up to mobile telecommunications services from Vodafone Ireland Limited (a company registered in Ireland having its registered address at MountainView, Leopardstown, Dublin 18) you will be required to accept these General Terms and Conditions as well as Service specific terms and conditions which relate specifically to the tariff plan or services chosen by you.
    2. Certain terms and conditions you sign up to will be guaranteed for the duration of your contract (and if changed you shall be entitled to terminate) whereas others will change from time to time. The distinction is explained further below:
      1. Core Terms and Conditions - The General Terms and Conditions and certain other terms and conditions identified in your Service specific terms will be deemed “Core Terms and Conditions”. These terms and conditions apply to services which we have contracted to provide you at the time of entering into the contract and will continue to provide over the duration of the contract. The Core Terms and Conditions can only be changed by Vodafone giving you thirty (30) days’ notice. In the event of any such alteration, you shall have the option to terminate the Service without penalty during that 30 day notice period, subject to payment by the Customer of all Charges due to date. Your continued use of the Service signifies your acceptance of any amendment.
      2. On Demand Terms and Conditions – Any services which we have not committed to providing you with for the entire during of your contract with Vodafone will be subject to “On Demand Terms and Conditions”. These are terms and conditions which we are not in a position to guarantee at the time of entry into these General Terms and Conditions and relate to services we have not agreed to provide for the duration of your minimum term. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Unless you have used a specific On Demand Service (by accessing or calling a specific content or number) Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions without further notice to you. If you have accessed specific On Demand Services within the previous 30 days then changes to these specific services will be notified to you in the same way as changes to Core Terms and Conditions. For the avoidance of doubt you will not be entitled to terminate your contract for a change to On Demand Terms and Conditions as we have not agreed to provide them to you for the duration of the Minimum Term in any event.Unless otherwise specified the following services shall be considered On Demand Services in addition to other services identified as being on demand:
        1. Content services;
        2. Roaming services;
        3. Directory Enquiry rates and services;
        4. International Call rates and services;
        5. Premium Rate Services.
    3. For customers entering into a new contract from 1st 30 June 2014, the following clause will apply instead of Clause 2(2) of the General Terms and Conditions of the Vodafone Mobile Service;
    4. On Demand Terms and Conditions – Any services which we have not committed to providing you with for the entire duration of your contract with Vodafone are called “On Demand Terms and Conditions”. On Demand Services include but are not limited to:
      1. Content services;
      2. Roaming services;
      3. Directory Enquiry rates and services;
      4. International Call rates and services;
      5. Premium Rate Services.
  2. These are Services which we are not in a position to guarantee at the time of entry into these General Terms and Conditions and relate to services which we have not agreed to provide for the duration of your minimum contract term. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. We may amend, vary or withdraw the terms of any On-Demand, ancillary services from time to time, without any notice to you and you will not be entitled to terminate your Contract if we do so. For example, from time to time we may increase the price of On-Demand Services such as Directory Enquiries, Call-Save and Premium Rate numbers, or we may withdraw these Services without notifying you of such changes.
  3. These Terms and Conditions together with the application form and the terms and conditions of any applicable Service options, tariff plans or promotions constitute a legally binding contract (the "Contract") between you and Vodafone. This Contract shall commence when Vodafone accepts your application and connects you to the Vodafone mobile telecommunications network. Please note that various related Vodafone products and services and third party services may be subject to additional terms and conditions which you are advised to read.
  4. This Contract is personal to you. You shall not, except with Vodafone’s written consent or in accordance with Vodafone’s standard transfer procedures, assign or otherwise transfer the Contract in whole or in part. Vodafone may freely transfer this Contract and any debts due under the Contract without notice.

 

 

 

 

 

 

 

 

  • What Services can you expect and are there any Service restrictions?
    1. Depending upon the tariff plan and service chosen you may be able to make or receive calls/texts or transmit data over the Vodafone network from time to time. You will receive a bundle of call minutes and/or text messages and/or data allowance dependant upon the tariff plan selected.
    2. Connection to the network shall be conditional on you:-
      1. having and maintaining a credit rating satisfactory to Vodafone and providing Vodafone with such financial security as it reasonably requires;
      2. providing valid proof of identity/address and such evidence of residency in Ireland as may be required;
      3. being over 18 years of age;
      4. truthfully and accurately completing the application form and providing such other information as may with valid reason be requested.
    3. Due to the nature of mobile services Vodafone is not in a position to guarantee or offer any minimum service levels. Vodafone shall endeavour to connect you to the Service on the same day as application is made. The quality and the availability of the Service and related Vodafone products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond Vodafone’s reasonable control including, but not limited to, geographic and atmospheric conditions and the functional capability of your equipment. Vodafone does not represent or warrant that the operation of the Service or related Vodafone products and services will be uninterrupted, timely, secure or error-free or that it will meet any Customers specific requirements. In particular Vodafone does not represent or warrant that calls will not be dropped, 3G or GPRS Sessions will not be lost, transmission of data calls shall occur at any particular speed or that all traffic can or will be transmitted by the network. Vodafone does not accept responsibility for the security of 3G or GPRS Sessions. The Customer conducts any 3G or GPRS Session at its own risk and is solely responsible for adopting such appropriate security measures against unauthorised access to and interference with equipment (or associated software/hardware and data) as may be necessary.
    4. Vodafone may modify or suspend the service wholly or partially, with or without notice, if such action is deemed necessary by Vodafone (e.g. for maintenance, security or other valid reasons) or if Vodafone is requested by an authorised authority or required to do so by legislation or for technical, maintenance, security or other valid reasons. All reasonable efforts shall be made to minimise such service disruptions. The Customer shall remain liable for all charges during any such service disruptions unless Vodafone decides otherwise.
    5. Vodafone reserves the right, without prejudice to any other provisions of this Contract, to issue such reasonable instructions concerning the use of the service as may be necessary in the interests of safety, quality of service, other customers or telecommunications services as a whole, or for any other valid reason Vodafone deems sufficient.
    6. At Vodafone’s discretion, international calls and calls to premium numbers will not be permitted when a customer first subscribes to services from Vodafone. Customer’s wishing to have access to such additional services should contact Vodafone’s customer care in order to lift the bar.
    7. Vodafone makes no representation and gives no warranty as to the content, quality, availability, suitability or timeliness of any third party service. Vodafone reserves the right to suspend or withdraw access to all or any such third party services on a temporary or permanent basis at any time. Vodafone may be required to bill the Customer for such services.
    8. Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users or a particular promotion placing high demand on network resources (e.g. large bandwidths or exceptionally high call volumes over long periods). Any such high-demand users can expect to experience reduced speeds at peak times. Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' or data sharing. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored data tariff or add-on.
    9. The service includes access to emergency services (you should call 112) free of charge. However, access to emergency services requires there to be some power in your handset battery.
    10. The various customer support services provided by Vodafone change from time to time but details of the most up to date services, the means of obtaining these services and any associated charges are available at http://www.vodafone.ie/helpsupport/contactus/.
  • How will you pay for the Service and what happens if payments are missed?
    1. Vodafone offers a range of tariff plans with different rates and methods of charging. Charging rates and methods may vary depending on the type of call/data/text sent or received. Vodafone may from time to time vary the charges, the tariff plans (and tariff rules applicable thereto), rates or methods of payment and the terms of same. Vodafone reserves the right to cease offering and/or replace its tariff plans from time to time. Existing tariff plans may not always be available. You are advised to read the relevant Vodafone tariff rules and rates, which are available from Vodafone, before completing the application form.
    2. You shall be liable for all charges incurred personally or otherwise through the use of the services/equipment calculated according to the relevant charging option and for all costs howsoever incurred (on a full indemnity basis) incurred in enforcing the Contract. If your equipment is lost or stolen, you shall remain liable for all charges incurred until Vodafone is informed. The loss of or inability to use the equipment does not automatically bring the Contract term or your liabilities under this Contract to an end.
    3. Please note that certain services are charged on the basis of the volume of transmissions sent and/or received by your equipment over the network except where your tariff plan provides otherwise. Vodafone’s determination of the volume of transmissions shall be conclusive. Volume indications given on handset screens may not be accurate. If there is a minimum charge for each session conducted using your equipment and such session is terminated for any reason, the minimum charge may apply again if it is re-established.
    4. Each 160 characters (or part thereof) of each non-MMS text message in the English language is charged as a separate text message. The number of characters allowed per text message may be reduced where the default language is changed from English. Please note that text messages sent over MMS are charged by reference to the volume of data sent. Whilst Vodafone will make every effort to ensure that all text messages are delivered, you shall be liable for all charges in respect of any text messages that are not delivered.
    5. Vodafone may require you to pay a deposit as security for payment of charges. A deposit is refundable after Contract termination or after a satisfactory payment record is established and you have paid all amounts owing to Vodafone. Advance payments may also be required, which shall be credited to the your account. No interest shall accrue on any deposit or advance payment.
    6. All Charges, deposits or advance payments payable shall be discharged in such manner, time or methods as Vodafone may designate. Vodafone reserves the right at any time to set-off all or part of any sum owing by you to Vodafone against any sum due by Vodafone to you whether under this or any other contract with Vodafone.
    7. Invoices shall ordinarily be sent to the billing address shown on the application form (or any other address notified to Vodafone) and shall be deemed received on the second postal day after the date of posting. You may additionally or alternatively opt to receive an electronic copy of the invoice over the internet. VAT at the appropriate rate shall be added to all invoices unless otherwise specified. Vodafone may for operational reasons change its invoicing methods and periods and issue interim invoices. All charges and other payments must be paid by the due date specified on the invoice. Where payment of charges is not made by such due date, Vodafone may apply interest on sums due at the rate of 2% above the then prevailing base rate of Allied Irish Bank plc. from the due date until the date of payment.
      The following addition to this clause will apply to: any new bill pay customer, any customer upgrading or any pay as you go customer moving to bill pay; from 1 December 2012 onwards:
      Vodafone may also charge you reasonable administration and collection costs as a result of you paying your bill late or not paying it at all including but not limited to a charge for each occasion a direct debit payment fails provided the failure is not caused by Vodafone.
    8. Vodafone may apply a limit to the amount of charges that may be incurred. Vodafone may alter this limit from time to time. Vodafone may group individual accounts into a single consolidated account for administrative purposes.
    9. You may use the service whilst located outside the Republic of Ireland however access to local networks shall depend upon the arrangements between local operators and Vodafone and shall not constitute a core element of your services. Special charges shall apply to such use of the service outside of the Republic of Ireland. Please refer to Vodafone’s current tariff rules for details of such rates prior to using such roaming services.
    10. Vodafone charges for price plans in advance but cannot do this for calls, messages and data. Therefore on a bill, the service charges are for the month coming up and the usage charges are for the month just gone.
  • Your Obligations
    1. You are responsible for the acts and omissions of all persons using equipment on the Vodafone network and password protected accounts. Without prejudice to any provision of this Contract, you agree:
      1. not to use or permit the use of the service or the equipment for any improper, indecent, obscene, unlawful, harmful, unauthorised, defamatory or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
      2. not to use or permit the use of the service or the equipment, so as to cause the operation of the network or the quality of service to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system;
      3. to only use type-approved equipment with the network, to comply with all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the equipment is used;
      4. to comply with all reasonable instructions or requests of Vodafone or an authorised authority;
      5. to promptly notify Vodafone in writing (unless Vodafone otherwise requires) of any change of address or cessation of service by you;
      6. to inform Vodafone immediately by telephone and (if Vodafone requires) confirm in writing, if the equipment is lost, stolen or damaged.
      7. Vodafone shall not be responsible or liable for any content sent or received by you (including content which contains a virus or other harmful or unlawful material). Vodafone makes no representation and gives no warranty as to the quality, accuracy, correctness, completeness or suitability of any content. The Customer’s reliance on or use of content is at its sole risk and must not be exploited commercially to the detriment of Vodafone or any third party or to provide any other on-line or information service. Recipients of certain content (in particular, multi-media messages) may only be able to fully access it if the receiving equipment has the necessary functionality.
      8. You acknowledge and accept that content may be protected by copyright, trademark or other intellectual property rights. You accept and agree that content may be manipulated, distorted, adapted, modified, stored or forwarded by others without restriction on wireless networks and the internet and Vodafone shall not be responsible or liable for such acts. You agree not to manipulate, distort, adapt, modify or forward any other content without the prior consent of the holder of the rights in such content. You waive any right to be identified as the author of content and the right not to have content subject to derogatory treatment by others.
      9. You may, depending on the functionality of your equipment, be able to store content in storage libraries hosted by Vodafone. Storage libraries may be password protected, in which case you must keep your password confidential. The Customer shall be solely responsible for and shall notify Vodafone immediately of any unauthorised use of storage libraries. Vodafone shall not be responsible for any loss or corruption of content in storage libraries. Vodafone does not monitor storage libraries on an ongoing basis but it may be required to suspend access to or remove content from storage libraries for legal reasons. There may be a charge for uploading or downloading content to and from storage libraries hosted by Vodafone or other third parties, which shall be based on the volume of such content and/or the airtime transmission (depending on the nature of the transmission in question). Vodafone shall be entitled to delete the contents of storage libraries after the termination of this Contract or if the storage library has not been accessed for a period of 6 months.
      10. You may be advised of certain restrictions relating to the storage, manipulation and forwarding of certain content that is downloaded and shall be liable for any failure to comply with such restrictions.
  • Suspension / Termination
    1. Vodafone may immediately, without notice, suspend the service wholly or partially for any valid reason, including without limitation, where:
      1. you fail to pay Vodafone any sums due under this Contract or any other contract with Vodafone on the due date specified in any invoice;
      2. Vodafone reasonably believes that you are/will be unable to comply with payment obligations, represents a credit risk or exceeds any limit on charges imposed by Vodafone or if Vodafone is unable to contact you following reasonable efforts; or
      3. you engage in any activity (or permits any activity) which Vodafone (as it in its sole discretion shall determine) considers (a) to be contrary to this Contract, existing legislation or regulations applicable to provision of the service or (b) is or is likely to have an adverse impact on the quality of the service or the integrity of the Vodafone network. Such activities may include (but are not limited to) using the service to make calls to or from any Mobile Gateway, ‘SIM box’ or similar or related devices.
      4. During any period of service suspension you shall remain liable for all charges unless Vodafone decides otherwise. Vodafone reserves the right to reconnect you to the network and to levy a fee on each suspended subscription and/or require revised payment terms (including security payments).
      5. The term of this Contract shall be for the minimum period set out on the application form or in the absence of any period on the application for a period of 12 months (the “Minimum Period”). The Minimum Period will be extended for a further period of 12 months or the period set out on your original application form following any upgrade of your equipment or switch to a new plan or tariff. This Contract may be terminated by either party giving to the other at least 28 days written notice or, in the case of porting, on the completion of the porting process. In the absence of such notice of termination this Contract shall be deemed to continue on from month to month based on these terms and conditions following expiry of the Minimum Period.
      6. Notwithstanding any other provision contained herein, Vodafone may by written notice terminate this Contract with effect from the date set out in the notice and thereupon cease to provide the service, where:-
        1. there is a serious failure by you to observe or perform any term or obligation set out herein or any relevant law;
        2. you fail to rectify a situation which has given rise to a suspension of the Service under Clause 5, within 14 days of the suspension being imposed;
        3. you supply at any time false, inaccurate or misleading information to Vodafone;
        4. you are adjudicated bankrupt, become insolvent or makes any composition or arrangement with or assignment for the benefit of creditors;
        5. any meeting of the your creditors is called pursuant to Section 266, Companies Act, 1963 (as amended) or if you enters any liquidation or has a receiver of its assets or a provisional liquidator appointed or should a petition for winding up be presented or advertised or a petition for the appointment of an examiner be presented;
        6. if for any reason Vodafone is unable to provide the Service.
    2. Any equipment supplied is supplied for use on the Vodafone network only during the Minimum Period. Vodafone shall not be obliged to release the equipment for use on any other network during the Minimum Period or if any sums due under the contract are outstanding. Where the Contract is terminated all charges will continue to accrue and be payable either until the end of the 28 day notice period (where termination is pursuant to Clause 5.3) or until the date of termination (where termination is pursuant to Clause 5.4). In certain circumstances Vodafone may become aware of outstanding charges after the date of the invoice issued on termination (e.g. roaming charges that are subsequently advised to Vodafone by its roaming partners). In these circumstances, Vodafone shall be entitled to raise subsequent invoices and you shall be obliged to discharge all such invoices by the due date specified on the invoices.
    3. If the Contract is terminated under Clauses 5.3 or 5.4 during the Minimum Period, you shall, following Vodafone’s invoice, pay a termination charge calculated as the sum of the monthly tariff charges which would otherwise be payable until the end of the Minimum Period.
  • Exclusion of Liability
    1. Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:-
      1. any failure, interruption, delay, suspension or restriction in providing the Service which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
      2. any unlawful or unauthorised use of or access to the network, service or equipment by you or third parties;
      3. any claim arising out of any act or omission by you, your servants or agents or arising out of any reliance placed by such persons on content;
      4. any valid suspension of the service or termination of the Contract;
      5. any loss, theft or malfunction of the SIM card or Equipment;
      6. any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of transmissions being dropped or connections being lost for any reason;
      7. any claim arising out of or resulting from the quality of fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to you unless you “deals as a consumer” within the meaning of the Sale of Goods and Supply of Services Act 1980.
    2. Vodafone will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission. Otherwise, any liability of Vodafone to you pursuant to this Contract shall not exceed the sum of €1,500 per claim.
    3. Vodafone will not be liable for the effects upon you, or upon any electronic or radio systems in equipment, vehicles or aircraft in your vicinity, of any emissions or transmissions to, from, through or by our network and/or the equipment.
    4. Vodafone accept no liability whatsoever for any product or service advertised or promoted, offered or sold by third party service providers for use on the Vodafone network or otherwise, including any mobile phone or device used in conjunction with the service.
    5. Vodafone shall exercise such reasonable skill and care in the provision of the service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in the Contract, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.
  • Directory Services and Caller Display
    1. Unless you requests otherwise, Vodafone shall include you in Vodafone’s directory lists. Where you are included in Vodafone’s directory list, Vodafone shall display your telephone number to called persons. Where you are not included in Vodafone’s directory list, you must specifically request the caller display service.
  • Numbers and SIM Card
    1. You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace any number, name, code or number whatsoever associated with the Service.
    2. Vodafone shall issue the Customer with and license the Customer to use a Vodafone SIM Card on the condition that the Vodafone SIM Card shall remain the property of Vodafone and shall be returned to Vodafone upon request. Vodafone may charge the Customer for the cost of checking, repairing or replacing a SIM Card.
  • Customer Information
    1. Customer information, including traffic data (data relating to the conveyance of calls and the billing of such calls, including data relating to the routing, duration or time of calls, the location of equipment making or receiving calls, the network on which calls originate or terminate and the time of the beginning or end, or the duration of the connection to that telecommunications network) may be processed by Vodafone for its own business purposes. By entering into this Contract, you explicitly consent to the use of your information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care and other legitimate business purposes. Further information on how Vodafone obtains, holds and uses such customer information or data is available in our Privacy Policy which forms part of these General Terms and Conditions.
    2. Personal information will be retained for a reasonable period of time in a secure environment. Please note that customer calls to Vodafone Customer Care may be recorded for training and quality control purposes.
    3. Vodafone will find it necessary to disclose certain customer information to Vodafone group companies, other licensed telecommunications operators and Vodafone's agents for the purposes providing the service and also to third parties (including credit bureaux and other telecommunications operators) for the purpose of credit referencing, administration, account management, billing, customer profiling, market research, fraud prevention, debt collection, service and product development, insurance claims processing, porting and other legitimate business purposes. Personal data is not otherwise disclosed to third parties, save where required or permitted by law.
    4. Vodafone or Vodafone agents may from time to time contact you by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. You hereby explicitly consent to such contact while you are availing of the service and for a period of 12 months thereafter. If you do not wish to receive details of such promotions contact Vodafone Customer Care.
    5. Vodafone may disclose customer information to other licensed operators in order to assist in the prevention of the fraudulent use of our telecommunication system or the telecommunication system of another licensed operator.
  • General
    1. Any waiver, concession or extra time permitted by Vodafone does not affect the rights of Vodafone under this Contract in any way. This Contract is governed and construed in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the Courts of Ireland. Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced. Where Vodafone exercises any of its powers under this Agreement, such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to Vodafone.
    2. Vodafone may give notice to you in such a manner as it in its absolute discretion deems necessary given your use of the affected services and the level to which you might be impacted by the content of such notice. Any notice shall, without limiting the manner in which Vodafone may give such notice, be deemed to have been duly given if the notice is sent to you by ordinary post at your last notified address on the second postal day after the date of posting, or, if the notice is posted online or addressed to some or all customers by advertisement, on the close of business on the day the advertisement appears on Vodafone's website or in the national press (as appropriate). Notices may be incorporated in or associated with any other communication from Vodafone.
    3. If any provision of this Contract is held by any competent authority or by virtue of any change of legislation or for any other reason whatsoever to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision(s) in question shall not be affected thereby.
    4. A copy of Vodafone’s Customer Enquiries Code of Practice for initiating (a) settlement of disputes with Vodafone or (b) requesting a refund or compensation for failure by Vodafone to meet contracted service quality levels is available here. Vodafone at its sole discretion shall decide on a case by case basis whether a Customer is entitled to a refund or compensation. Vodafone’s decision in this regard is final and no correspondence will be entered into in relation to same save in the manner set out in the Code of Practice.
  • Porting
    1. Persons wishing to port to the network from another mobile network will be subject to Vodafone’s porting requirements. Vodafone may vary the Vodafone porting requirements from time to time. If this Contract has been signed and a deferred porting date has been requested, the service and your obligations pursuant to this Contract shall not commence until the selected porting date.
    2. Customers wishing to port from the Vodafone network must contact the mobile operator to which they wish to port and will be responsible for complying with the porting requirements of that operator. Porting will be treated as a termination of this Contract. Customers are advised that that requests to port from the Vodafone network may be declined by Vodafone in the event that the Customer’s account is in arrears. Vodafone does not warrant, represent or guarantee that any equipment will function or operate on any other operator’s telecommunications network.
  • Vodafone’s Porting Requirements
    1. Persons wishing to port (i.e. transfer their number to Vodafone from another operator) to the Vodafone network are subject to the following terms and conditions of this Clause 12. If you wish to port to Vodafone you must fully complete the Customer Authorisation Form ("CAF") or the online porting process. Ports may be requested up to thirty days in advance of the required porting date.
    2. You cannot withdraw your instruction to port once the porting process has commenced on Vodafone’s porting systems. It may be possible to cancel a port request prior to the commencement of the porting process. Ports that can be cancelled may only be cancelled by requesting the cancellation in the same manner that the port was originally requested (e.g. if you request the port in a Vodafone store you must return to the same store to cancel it). The status of the port at the time of cancellation will determine the inter-operator processes and the ability to cancel.
    3. Subject to Clause 12.6 below, your request to port serves as formal notice on your current mobile operator ("the Donor Operator") of your termination of your contract for mobile telephony services with them (if any).
    4. You may only complete a CAF if you are the account holder (for post pay customers), the principal user of the account (for pay as you go) or the account authorised representative (for corporate or business accounts) as recorded in your Donor Operator’s records. By completing a CAF you warrant, represent and confirm to Vodafone that you are the account holder, principal user or authorised representative as appropriate.
    5. You acknowledge that:
      1. only your MSISDN (ten digit phone number) will be ported;
      2. services offered by your Donor Operator will not necessarily be transferred or available on the Vodafone network, this will include the loss of voicemail messages, SMS messages, data or facsimile services;
      3. you will lose all call credit in your account immediately on the port being completed;
      4. you may have outstanding contractual obligations including outstanding invoices and/or termination charges owed to your Donor Operator, and you remain liable and responsible for these matters;
      5. you may need to get SIM security or network locking functions removed by your Donor Operator or get a new handset;
      6. your existing handset may not be type-approved on the Vodafone network and performance or functionality may vary as a result of this, certain settings (e.g. WAP) may require updating.
    6. Port requests may be rejected if:
      1. the information you provide is incorrect, inaccurate, false, misleading or does not match the data held by your Donor Operator;
      2. the MSISDN in your possession has been reported lost or stolen;
      3. your MSISDN has been returned to the pool of available MSISDN’s following cessation of use or termination as follows: (i) for prepaid, no customer activity on account for a period of 6 months; or (ii) for postpaid, account terminated for over twelve (12) months.
      4. there are arrears outstanding to your existing mobile operator. If you supply fraudulent, false or misleading information you acknowledge that you will be personally liable and responsible for such information, you may, in appropriate cases, be referred to the lawful authorities for prosecution.
    7. Vodafone does not warrant, represent or undertake that your MSISDN will be ported within any specified timeframe or at all. Please note that it may not be possible to port your MSISDN at your preferred time.
    8. During the porting process there may be a period of outage of your mobile service and/or any related or ancillary services, Vodafone will not be liable or responsible for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect incurred as a result thereof.
  • Clause

    For all customers signing up to Vodafone on or after 1 March 2014 the following clauses will apply;

    1. From time to time Vodafone may modify the standard settings and/or features of any Service, tariff or package that we provide to you in order to offer additional value to the Service or package. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. The parties agree that such changes to the Service or package do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual contract change notifications regarding any such modification.
    2. Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services. The parties agree that such changes to the Service do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual notification regarding any such modification
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    General Terms and Conditions of the Vodafone Mobile Telecommunications Service (pre 13 June 2011)

    Important: Vodafone may introduce new bill pay tariffs from time to time. Customers on the existing bill pay tariffs (or any of the previous Eirtime tariffs) are not obliged to migrate to the new bill pay tariffs. However, customers who migrate to one of the new bill pay plans may not revert back to their previous price plan or any in that price plan range.

    From 3 November 2007 customers cannot switch from one Perfect Fit plan to another.

    1. General Terms and Conditions

    1.1 These Terms and Conditions together with the application form and the terms and conditions of any applicable Service options, tariff plans or promotions constitute a legally binding contract (the "Contract") between Vodafone and the Customer. This Contract shall commence when Vodafone accepts the Customer's application and connects the Customer to the Network. Please note that various related Vodafone products and services and Third Party Services may be subject to additional terms and conditions which you are advised to read.

    1.2 Vodafone reserves the right to alter any terms of this Agreement for legal, technical, operational or commercial reasons, or to terminate any package or change its tariffs, on giving thirty (30) days’ notice to the Customer. In the event of any such alteration, the Customer shall have the option to terminate the Service without penalty during the notice period, subject to payment by the Customer of all Charges due to date.  Please note that Vodafone Agents are not authorised to amend this Contract or to agree any provision which is inconsistent herewith. Your continued use of the Service signifies your acceptance of any amendment.

    1.3 This Contract is personal to the Customer. The Customer shall not, except with Vodafone’s written consent or in accordance with Vodafone’s standard transfer procedures, assign or otherwise transfer the Contract in whole or in part. Vodafone may freely transfer this Contract and any debts due under the Contract without notice.

    1.4 Connection to the Network shall be conditional on:-

    1. the Customer having and maintaining a credit rating satisfactory to Vodafone and providing Vodafone with such financial security as it reasonably requires;
    2. the Customer providing valid proof of identity/address and such evidence of residency in Ireland as Vodafone may require;
    3. the Customer being over 18 years of age (if personal application);
    4. truthful and accurate completion of the application form by the Customer and the provision of such other information as Vodafone may for any valid reason request.

    1.5 Any waiver, concession or extra time permitted by Vodafone is limited to the specific circumstances in which it is given and does not affect the rights of Vodafone under this Contract in any other way. This Contract is governed and construed in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the Courts of Ireland. Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced.

    1.6 Any notice which may be given by Vodafone shall, without limiting the manner in which Vodafone may give such notice, be deemed to have been duly given if the notice is sent to the Customer by ordinary post at the last notified address of the Customer on the second postal day after the date of posting, or, if the notice is posted online or addressed to some or all Customers by advertisement, on the close of business on the day the advertisement appears on Vodafone's website or in the national press (as appropriate). Notices may be incorporated in or associated with any other communication from Vodafone.

    1.7 If any provision of this Contract is held by any competent authority or by virtue of any change of legislation or for any other reason whatsoever to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision(s) in question shall not be affected thereby.

    1.8 A copy of Vodafone’s Customer Enquiries Code of Practice for initiating (a) settlement of disputes with Vodafone or (b) requesting a refund or compensation for failure by Vodafone to meet contracted service quality levels is available here. Vodafone at its sole discretion shall decide on a case by case basis whether a Customer is entitled to a refund or compensation. Vodafone’s decision in this regard is final and no correspondence will be entered into in relation to same save in the manner set out in the Code of Practice.

    2. Service

    2.1 Vodafone shall endeavour to connect the Customer to the Service on the same day as application is made. The quality and the availability of the Service and related Vodafone products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond Vodafone’s reasonable control including, but not limited to, geographic and atmospheric conditions and the functional capability of Customer Equipment. Vodafone does not represent or warrant that the operation of the Service or related Vodafone products and services will be uninterrupted, timely, secure or error-free or that it will meet any Customers specific requirements. In particular Vodafone does not represent or warrant that Calls will not be dropped, 3G or GPRS Sessions will not be lost, transmission of data calls shall occur at any particular speed or that all traffic can or will be transmitted by the Network. Vodafone does not accept responsibility for the security of 3G or GPRS Sessions. The Customer conducts any 3G or GPRS Session at its own risk and is solely responsible for adopting such appropriate security measures against unauthorised access to and interference with Equipment (or associated software/hardware and data) as may be necessary.

    2.2 Vodafone may modify or suspend the Service wholly or partially, with or without notice, if such action is deemed necessary by Vodafone (e.g. for maintenance, security or other valid reasons) or if Vodafone is requested by an authorised authority or required to do so by legislation or for technical, maintenance, security or other valid reasons. All reasonable efforts shall be made to minimise such Service disruptions. The Customer shall remain liable for all Charges during any such Service disruptions unless Vodafone decides otherwise.

    2.3 Vodafone reserves the right, without prejudice to any other provisions of this Contract, to issue such reasonable instructions concerning the use of the Service as may be necessary in the interests of safety, quality of service, other customers or telecommunications services as a whole, or for any other valid reason Vodafone deems sufficient.

    2.4 Vodafone makes no representation and gives no warranty as to the content, quality, availability, suitability or timeliness of any Third Party Service. Vodafone reserves the right to suspend or withdraw access to all or any such Third Party Services on a temporary or permanent basis at any time. The Customer’s use of such Third Party Services is at the Customer’s sole risk and Vodafone shall not be responsible or liable for any loss or damage suffered by the Customer arising from the use of such services. Vodafone may be required to bill the Customer for such services.

    2.5 Vodafone continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Any such high-demand users can expect to experience reduced speeds at peak times .Peak times are subject to ongoing change based on actual network demands. This service does not support ‘calls over the internet' or data sharing for any new customers or customers upgrading their tariff or Equipment from [10 March 2010] onwards. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored data tariff or add-on.
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    3. Payment

    3.1 The following provisions shall apply:

    1. Vodafone shall normally offer a range of tariff plans with different rates and methods of charging. Charging rates and methods may vary depending on the type of Call sent or received. Vodafone may from time to time vary the Charges, the tariff plans (and tariff rules applicable thereto), rates or methods of payment and the terms of same. Vodafone reserves the right to cease offering and/or replace its tariff plans from time to time. Existing tariff plans may not always be available. You are advised to read the relevant Vodafone tariff rules and rates, which are available from Vodafone, before completing this application form. The Customer may with effect from the next billing date change from one tariff plan to certain other tariff plans by giving Vodafone reasonable prior notice.
    2. The Customer shall be liable for all Charges incurred by the Customer personally or otherwise through the use of the Equipment calculated according to the relevant charging option, (whether or not incurred by the Customer personally), and for all costs (on a full indemnity basis) incurred in enforcing the Contract, including administrative costs and the cost of collecting any payments. If the Customer’s Equipment is lost or stolen, the Customer shall remain liable for all Call charges incurred until Vodafone is so informed. The loss of or inability to use the Equipment does not automatically bring the Contract term or the Customer’s liabilities under this Contract to an end.
    3. Please note that Calls over 3G or GPRS are charged on the basis of the volume of data/pages sent and/or received by the Customer’s Equipment over the Network except where the Customer’s tariff plan provides otherwise. Vodafone’s determination of the volume of data/pages shall be conclusive. Volume indications given on handset screens may not be accurate. There will be a minimum charge for each 3G or GPRS Session conducted using the Customer's Equipment during which the Customer accesses non-Vodafone Call Content (except in the case of multi-media messaging Calls). If such a 3G or GPRS Session is terminated for any reason, the minimum charge shall apply again if it is re-established.
    4. Each 160 characters (or part thereof) of each non-MMS text message in the English language is charged as a separate text message. The number of characters allowed per text message may be reduced where the default language is changed from English. Please note that text messages sent over MMS are charged by reference to the volume of data sent. Whilst Vodafone will make every effort to ensure that all text messages are delivered, the Customer shall be liable for all Charges in respect of any text messages that are not delivered.

    3.2 Vodafone may require the Customer to pay a deposit before connection is made and/or after connection, as security for payment of Charges. A deposit is refundable after Contract termination or after a satisfactory payment record is established and the Customer has paid all amounts owing to Vodafone. Advance payments may also be required of the Customer, which shall be credited to the Customer’s account. No interest shall accrue on any deposit or advance payment.

    3.3 Notwithstanding the preceding clause (3.2) all Charges, deposits or advance payments payable by the Customer shall be discharged in such manner, time or methods as Vodafone may designate. Vodafone reserves the right at any time to set-off all or part of any sum owing by the Customer to Vodafone against any sum due by Vodafone to the Customer whether under this or any other contract with Vodafone.

    3.4 Invoices shall ordinarily be sent to the billing address shown on the application form (or any other address notified to Vodafone) and shall be deemed received on the second postal day after the date of posting. You may additionally or alternatively opt to receive an electronic copy of the invoice over the internet. VAT at the appropriate rate shall be added to all invoices unless otherwise specified. Vodafone may for operational reasons change its invoicing methods and periods and issue interim invoices. All charges and other payments must be paid by the due date specified on the invoice. Where payment of charges is not made by such due date, Vodafone may apply interest on sums due at the rate of 2% above the then prevailing base rate of Allied Irish Bank plc. from the due date until the date of payment.
    The following addition to this clause will apply to: any new bill pay customer, any customer upgrading or any pay as you go customer moving to bill pay; from 1 December 2012 onwards:
    Vodafone may also charge you reasonable administration and collection costs as a result of you paying your bill late or not paying it at all including but not limited to a charge for each occasion a direct debit payment fails provided the failure is not caused by Vodafone.

    3.5 Vodafone may apply a limit to the amount of Charges that may be incurred by the Customer. Vodafone may alter this limit from time to time. Vodafone may group the individual accounts of the Customer into a single consolidated account for administrative purposes. Vodafone may provide additional services to the Customer which may be chargeable. Where the Customer’s account has not been maintained in a manner satisfactory to Vodafone, Vodafone reserves the right to refuse to provide or to modify such additional services.

    3.6 Certain tariff plans (e.g. ShareTime) are only available to a Customer in respect of accounts used solely by the Customer or its employees. Please see the applicable Vodafone tariff rules for more details.

    3.7 Customers may use the Service whilst located outside the Territory, however access to local networks shall depend upon the arrangements between local operators and Vodafone. Special charges shall apply to such Customers who are using the Service outside the Territory. Please refer to Vodafone’s current tariff rules for details.

    3.8 Vodafone charges for price plans in advance but cannot do this for calls, messages and data. Therefore on a bill, the service charges are for the month coming up and the usage charges are for the month just gone.

    4. Customer Obligations

    4.1 The Customer is responsible for the acts and omissions of all persons using the Customer’s Equipment and password protected accounts. Without prejudice to any provision of this Contract, the Customer agrees:

    1. not to use or permit the use of the Service or the Equipment for any improper, indecent, obscene, unlawful, harmful, unauthorised, defamatory or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
    2. not to use or permit the use of the Service or the Equipment, so as to cause the operation of the Network or the quality of Service to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system;
    3. to only use type-approved Equipment with the Network, to comply with all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Equipment is used;
    4. to comply with all reasonable instructions or requests of Vodafone or an authorised authority, in particular as to the manner of using the Service and in relation to the investigation of any offences;
    5. not to incite, encourage or induce members of the public to call a particular number simultaneously where this may adversely affect the Service;
    6. to promptly notify Vodafone in writing (unless Vodafone otherwise requires) of any change of address or cessation of Service by the Customer;
    7. to inform Vodafone immediately by telephone and (if Vodafone requires) confirm in writing, if the Customer’s Equipment is lost, stolen or damaged.

    4.2 Vodafone shall not be responsible or liable for any Call Content sent or received by the Customer (including content which contains a virus or other harmful or unlawful material). Vodafone makes no representation and gives no warranty as to the quality, accuracy, correctness, completeness or suitability of any Call Content. The Customer’s reliance on or use of Call Content is at its sole risk. Call Content must not be exploited commercially to the detriment of Vodafone or any third party and must not be used to provide any other on-line or information service. Recipients of certain Call Content (in particular, multi-media messages) from the Customer may only be able to fully access it if the receiving equipment has the necessary functionality.

    4.3 The Customer acknowledges and accepts that Call Content may be protected by copyright, trademark or other intellectual property rights. Customers accept and agree that their Call Content may be manipulated, distorted, adapted, modified, stored or forwarded by others without restriction on wireless networks and the internet and Vodafone shall not be responsible or liable for such acts. The Customer agrees not to manipulate, distort, adapt, modify or forward any other Call Content without the prior consent of the holder of the rights in such content. The Customer waives any right to be identified as the author of Call Content and the right not to have Call Content subject to derogatory treatment by others.

    4.4 Customers may, depending on the functionality of their Customer Equipment, be able to store Call Content in storage libraries hosted by Vodafone. Storage libraries may be password protected, in which case Customers must keep their password confidential. The Customer shall be solely responsible for and shall notify Vodafone immediately of any unauthorised use of storage libraries. Storage libraries may have a limited capacity and Vodafone reserves the right to charge for storage capacity. Vodafone shall not be responsible for any loss or corruption of Call Content in storage libraries. Vodafone does not monitor storage libraries on an ongoing basis but it may be required to suspend access to or remove Call Content from storage libraries for legal reasons. There may be a charge for uploading or downloading Call Content to and from storage libraries hosted by Vodafone or other third parties, which shall be based on the volume of such Call Content and/or the airtime transmission (depending on the nature of the Call in question). Vodafone shall be entitled to delete the contents of storage libraries after the termination of this Contract or if the storage library has not been accessed for a period of 6 months.

    4.5 The Customer may be advised of certain restrictions relating to the storage, manipulation and forwarding of certain Call Content that is downloaded and shall be liable for any failure to comply with such restrictions.

    5. Suspension / Termination

    5.1 Vodafone may immediately, without notice, suspend the Service to the Customer wholly or partially for any valid reason, including without limitation, where:

    1. the Customer fails to pay Vodafone any sums due under this Contract or any other contract with Vodafone on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter; or
    2. Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or exceeds any limit on Charges imposed by Vodafone or if Vodafone is unable to contact the Customer following reasonable efforts; or
    3. the Customer fails to observe any term or obligation set out herein (and in particular the Customer Obligations referred to in Clause 4) or any relevant law. During any period of Service suspension the Customer shall remain liable for all Charges unless Vodafone decides otherwise. Vodafone reserves the right to reconnect the Customer to the Network and to levy a fee on each suspended subscription and/or require revised payment terms (including security payments).
    4. the Customer engages in any activity (or permits any activity) which Vodafone (as it in its sole discretion shall determine) considers (a) to be contrary to existing legislation or regulations applicable to provision of the Service or (b) is or is likely to have an adverse impact on the quality of the Service or the integrity of the Vodafone network. Such activities may include (but are not limited to) using the Service to make calls to or from any Mobile Gateway, ‘SIM box’ or similar or related devices.

    5.2 The term of this Contract shall be for the Minimum Period. This term and Minimum Period will be extended for a further period of 12 months following any upgrade of your Equipment or switch to a new plan or tariff. This Contract may be terminated by either party giving to the other at least 28 days written notice or, in the case of porting, on the completion of the porting process in the absence of such notice this Contract shall be deemed to continue on from month to month based on the Terms and Conditions herein following expiry of the Minimum Period.

    5.3 Notwithstanding any other provision contained herein, Vodafone may by written notice terminate this Contract with effect from the date set out in the notice and thereupon cease to provide the Service to the Customer, where:-

    1. there is a serious failure by the Customer to observe or perform any term or obligation set out herein (and in particular the Customer Obligations referred to in Clause 4) or any relevant law;
    2. the Customer fails to rectify a situation which has given rise to a suspension of the Service under Clause 5.1, within 14 days of the suspension being imposed;
    3. the Customer supplies at any time false, inaccurate or misleading information to Vodafone;
    4. the Customer is adjudicated bankrupt, becomes insolvent or makes any composition or arrangement with or assignment for the benefit of creditors;
    5. any meeting of the Customer’s creditors is called pursuant to Section 266, Companies Act, 1963 (as amended) or if the Customer enters any liquidation or has a receiver of its assets or a provisional liquidator appointed or should a petition for winding up be presented or advertised or a petition for the appointment of an examiner be presented;
    6. if for any reason Vodafone is unable to provide the Service to the Customer.

    5.4 Where the Contract is terminated all Charges will continue to accrue and be payable either until the end of the 28 day notice period (where termination is pursuant to Clause 5.2) or until the date of termination (where termination is pursuant to Clause 5.3). The Customer is advised that in certain circumstances Vodafone may become aware of outstanding Charges after the date of the invoice issued on termination (e.g. roaming charges that are subsequently advised to Vodafone by its roaming partners). In these circumstances, Vodafone shall be entitled to raise subsequent invoices and the Customer shall be obliged to discharge all such invoices by the due date specified on the invoices.

    Notwithstanding the foregoing, if the Contract is terminated under Clauses 5.2 or 5.3 during the Minimum Period, the Customer shall, following Vodafone’s invoice, pay a termination charge calculated as the sum of the monthly tariff charges which would otherwise be payable until the end of the Minimum Period.

    5.5 Upon suspension or termination of the Contract, Vodafone shall disconnect the Customer’s Equipment from the Network. Where Vodafone exercises any of its powers under this Clause 5, such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to Vodafone.

    6. Exclusion of Liability

    6.1 Insofar as it is permissible by law,Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:-

    1. any failure, interruption, delay, suspension or restriction in providing the Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
    2. any unlawful or unauthorised use of or access to the Network, Service or Equipment by the Customer or third parties;
    3. any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on Call Content;
    4. any valid suspension of the Service or termination of the Contract;
    5. any loss, theft or malfunction of the Customer’s SIM card or Equipment;
    6. any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of Calls being dropped or GPRS Connections being lost for any reason;
    7. any claim arising out of or resulting from the quality of fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to a Customer unless the Customer “deals as a consumer” within the meaning of the Sale of Goods and Supply of Services Act 1980.

    6.2 Vodafone will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission. Otherwise, any liability of Vodafone to the Customer pursuant to this Contract shall not exceed the sum of €1,500 per claim.

    6.3 Vodafone will not be liable for the effects upon the Customer, or upon any electronic or radio systems in equipment, vehicles or aircraft in the Customers vicinity, of any emissions or transmissions to, from, through or by our Network and/or the Equipment.

    6.4 Vodafone accept no liability whatsoever for any product or service advertised or promoted, offered or sold by third party service providers for use on the Vodafone Network or otherwise, including any mobile phone or device used in conjunction with the Service.

    6.5 Vodafone shall exercise such reasonable skill and care in the provision of the Service as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in the Contract, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.

    7. Directory Services and Caller Display

    7.1 Unless the Customer requests otherwise, Vodafone shall include the Customer in Vodafone’s directory lists. Where the Customer is included in Vodafone’s directory list, Vodafone shall display the Customer’s telephone number to called persons unless the Customer requests otherwise. Where the Customer is not included in Vodafone’s directory list, the Customer must specifically request the caller display service.

    8. Numbers and SIM Card

    8.1 The Customer shall not have any proprietary rights whatsoever in any mobile phone number allocated to the Customer by Vodafone from time to time. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to the Customer or any other name, code or number whatsoever associated with the Service.

    8.2 Vodafone shall issue the Customer with and license the Customer to use a Vodafone SIM Card on the condition that the Vodafone SIM Card shall remain the property of Vodafone and shall be returned to Vodafone upon request. Vodafone may charge the Customer for the cost of checking, repairing or replacing a SIM Card.

    9. Customer Information

    9.1 Customer information, including traffic data (data relating to the conveyance of calls and the billing of such calls, including data relating to the routing, duration or time of calls, the location of equipment making or receiving calls, the network on which calls originate or terminate and the time of the beginning or end, or the duration of the connection to that telecommunications network) may be processed by Vodafone for its own business purposes. By entering into this Contract, the Customer explicitly consents to the use of Customer information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care and other legitimate business purposes. Further information on how Vodafone obtains, holds and uses such Customer information or data is available in our Privacy Policy which forms part of these General Terms and Conditions.

    9.2 Personal information will be retained for a reasonable period of time in a secure environment. Please note that Customer calls to Vodafone Customer Care may be recorded for training and quality control purposes.

    9.3 Vodafone will find it necessary to disclose certain Customer information to Vodafone group companies, other licensed telecommunications operators and Vodafone's Agents for the purposes providing the Service and also to third parties (including credit bureaux and other telecommunications operators) for the purpose of credit referencing, administration, account management, billing, customer profiling, market research, fraud prevention, debt collection, Service and product development, insurance claims processing, porting and other legitimate business purposes. Personal data is not otherwise disclosed to third parties, save where required or permitted by law.

    9.4 Vodafone or Vodafone Agents may from time to time contact the Customer by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. The Customer hereby explicitly consents to such contact while the Customer is availing of the Service and for a period of 12 months after the Customer ceases to avail of the Service. If the Customer does not wish to receive details of such promotions, the Customer should contact Vodafone Customer Care.

    9.5 Vodafone may disclose Customer information to other licensed operators in order to assist in the prevention of the fraudulent use of our telecommunication system or the telecommunication system of another licensed operator.

    10. Porting

    10.1 Persons wishing to port to the Network from another mobile network will be subject to Vodafone’s Porting Requirements. Vodafone may vary the Vodafone Porting Requirements from time to time. If this Contract has been signed and a deferred porting date has been requested, the Service and the Customer’s obligations pursuant to this Contract shall not commence until the selected porting date.

    10.2 Customers wishing to port from the Network must contact the mobile operator to which they wish to port and will be responsible for complying with the porting requirements of that operator. Porting will be treated as a termination of this Contract. Customers are advised that that requests to port from the Network may be declined by Vodafone in the event that the Customer’s account is in arrears. Vodafone does not warrant, represent or guarantee that any Equipment will function or operate on any other operator’s telecommunications network.

    11. Vodafone’s Porting Requirements

    11.1 Subscribers wishing to Port to the Vodafone network are subject to the following terms and conditions of this Clause 11. You will also be subject to the terms and conditions of the Vodafone service that you subscribe to (e.g. Ready to Go service) in addition to these General Terms and Conditions. If you wish to Port to Vodafone you must fully complete the Customer Authorisation Form ("CAF") or the online porting process. Ports may be requested up to thirty days in advance of the required Porting date.

    11.2
    You cannot withdraw your instruction to Port once the Porting process has commenced on Vodafone’s Porting systems. It may be possible to cancel a Port request prior to the commencement of the Porting process. Ports that can be cancelled may only be cancelled by requesting the cancellation in the same manner that the Port was originally requested (e.g. if you request the Port in a Vodafone store you must return to the same store to cancel it). The status of the Port at the time of cancellation will determine the interoperator processes that follows.

    11.3 Subject to Clause 11.6 below, your request to Port serves as formal notice on your current mobile operator ("the Donor Operator") of your termination of your contract for mobile telephony services with them (if any).

    11.4 You may only complete a CAF if you are the account holder (for post pay customers), the principal user of the account (for pay as you go) or the account authorised representative (for corporate or business accounts) as recorded in your Donor Operator’s records. By completing a CAF you warrant, represent and confirm to Vodafone that you are the account holder, principal user or authorised representative as appropriate.

    11.5 You acknowledge that:

    1. only your MSISDN will be Ported;
    2. services offered by your Donor Operator will not necessarily be transferred or available on the Vodafone network, this will include the loss of Voicemail messages, SMS messages, data or facsimile services;
    3. you will lose all call credit in your account immediately on the Port being completed;
    4. you may have outstanding contractual obligations including outstanding invoices and/or termination charges owed to your Donor Operator, and you remain liable and responsible for these matters;
    5. you may need to get SIM security or network locking functions removed by your Donor Operator or get a new handset;
    6. your existing handset may not be type-approved on the Vodafone network and performance or functionality may vary as a result of this, certain settings (e.g. WAP) may require updating;

    11.6 Port requests may be rejected if:

    1. the information you provide is incorrect, inaccurate, false, misleading or does not match the data held by your Donor Operator;
    2. the MSISDN in your possession has been reported lost or stolen;
    3. your MSISDN has been returned to the pool of available MSISDN’s following cessation of use or termination as follows: (i) for prepaid, no customer activity on account for a period of 6 months; or (ii) for postpaid, account terminated for over twelve (12) months.
    4. there are arrears outstanding to your existing mobile operator.

    If you supply fraudulent, false or misleading information you acknowledge that you will be personally liable and responsible for such information, you may, in appropriate cases, be referred to the lawful authorities for prosecution.

    11.7 Vodafone does not warrant, represent or undertake that your MSISDN will be Ported within any specified timeframe or at all. Please note that it may not be possible to port your MSISDN at your preferred time.

    11.8 During the Porting process there may be a period of outage of your mobile service and/or any related or ancillary services, Vodafone will not be liable or responsible for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect incurred as a result thereof.

    11.9 In this Clause 11 the following words have the following meanings:

    Donor Operator (DO)
    Means your current third party mobile telephony service provider (e.g. O2, Meteor, 3)

    MSISDN
    Means the ten digit Mobile Station Integrated Services Digital Network Number (i.e. the mobile telephone number) programmed into a subscriber’s SIM Card (e.g. 087 xxx xxxx).

    Port
    Means the process for mobile number portability whereby a subscriber to a mobile telephony network may move their MSISDN from their Donor Operator to a new mobile operator without altering the MSISDN. Words such as Porting, Ported, etc shall be construed accordingly.

    12. Definitions

    The following words and expressions have the following meanings:

    • “Call” means a transmission made over a telecommunications network for the purpose of communicating a voice or data message (which includes, without limitation, short text messages, multi-media messages, and calls to WAP services);
    • “Call Content” means the content of any voice or data Call received or made by a Customer over the Network;
    • “Charges” means the charges for the Service, as published in Vodafone’s periodically updated tariff guides (including, but not limited to, connection charges, service options, monthly rental or tariff charges, Call charges (which may vary depending on the type of Call made), GPRS Connection charges and administrative charges) and certain Third Party Services which the Customer may choose to receive;
    • “Customer” means the customer who, being an individual, enters into this Contract by completing and signing the application form or who, being an organisation, enters into this Contract by virtue of the completion and signing of the application form by an authorised signatory;
    • “Equipment” means the Customer’s type approved mobile terminal and the Vodafone SIM card which is connected by Vodafone to the Network pursuant to this Contract;
    • “3G Session” means an internet session established using 3G technology;
    • “GPRS Session” means a WAP or internet session established using GPRS technology;
    • “Minimum Period” means such period specified on the Customer Application Form or in the absence of any period therefore 12 months commencing on the date of the Customer’s connection to the Network;
    • “Network” means the mobile telecommunications network and systems used to provide the Service;
    • “Service” means the mobile telephony service provided by Vodafone, which enables the Customer to make or receive Calls over the Network, and any additional services provided by Vodafone over the Network from time to time;
    • “Third Party Service” means any service promoted or provided by third parties to the Customer over the Network;
    • “Territory” means Ireland (excluding Northern Ireland);
    • “Vodafone” means Vodafone Ireland Limited whose registered office is at MountainView, Leopardstown, Dublin 18;
    • “Vodafone Agent” means any third party authorised to promote and sell the Service or carry out business activities on Vodafone’s behalf.

    Terms and conditions for Vodafone RED plans

    1. These terms and conditions are to be considered Core Terms and Conditions and are in addition to and form part of the general terms and conditions of Vodafone’s telecommunications service. Each Add On is subject to separate terms and conditions which you are advised to consult. The terms and conditions of such Add ons will not be Core Terms and Conditions.
    2. The Vodafone RED suite of price plans inclusions are set out in the table below depending on the price plan chosen. These price plan inclusions as set out below cannot be used while roaming.
    3. Vodafone RED suite of price plans - 24th March 2013

      Price PlanPrice plan inclusions
      Vodafone RED EssentialsVodafone to Vodafone calls and texts
      100 minutes to any network
      Unlimited texts to any network
      1GB data
      Vodafone RED OneUnlimited calls to any network and national landlines
      1GB data
      Vodafone REDUnlimited calls and texts to any network
      100 worldwide minutes
      100 worldwide texts
      2GB data
      Vodafone RED SuperUnlimited calls and texts to any network
      500 worldwide minutes
      500 worldwide texts
      6GB data
    4. The customer can choose to add more minutes, texts or data to the above price plans however these add-ons will be at an additional cost. These add-ons can be updated from month to month, with no restriction. The customer will be presented with add-ons which allow usage within ROl and worldwide usage excluding data add-ons. Text add-ons cannot be used to text a landline.
    5. Any unused portion of the monthly allocation associated with a price plan or add on (minutes/texts/data) cannot be carried over to the next month.
    6. All Vodafone RED bill pay price plans are subject to a minimum term contract of 24 months. If a customer receives an early upgrade while on a Vodafone RED price plan they will be required to enter a new 24 month contract, the effective date of which will commence on the expiry date of their existing contract. This term does not apply to customers who are eligible for the New Every Year upgrade option.
    7. On Vodafone RED price plans out of bundle worldwide minutes will be charged on a rounded per minute basis.
    8. Call and text usage will be applied in the following manner:
      1. Vodafone to Vodafone minutes and texts
      2. Price plan inclusion minutes and texts
      3. Purchased Add-ons
      4. Out of bundle rates
    9. Data usage will be applied in the following manner:
      1. Price plan inclusive data
      2. Purchased Add Ons
      3. Out of bundle rates

    RED ESSENTIALS

    1. RED Essentials includes a monthly allowance of Vodafone to Vodafone minutes and texts. These minutes and texts are eligible when calling or texting from within ROI only, and excludes roaming.
    2. Customers may use the monthly allocation of minutes to make anytime calls to other Vodafone Ireland mobile numbers.
    3. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers.
    4. The fair usage limits to the Vodafone minutes and texts are outlined below:
      Limit per billing cycle 
      Vodafone to Vodafone calls10,000
      Vodafone to Vodafone texts10,000
    5. RED Essentials includes a monthly allowance of minutes and can be used to dial any mobiles and landlines within ROI and excludes roaming.
    6. The monthly allowance of texts included in the RED Essentials price plan can be used to text any mobile within ROI. You cannot use the allowance for landlines and excludes roaming.
    7. The monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers.
    8. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
    9. Standard out of bundle rates will be charged.
    10. The fair usage for unlimited text within ROI is outlined below:
      Limit per billing cycle 
      Unlimited texts to any network45,000
      If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.

    RED One

    1. The RED One price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI
    2. The monthly allowance of texts included in the RED One price plan can be used to text mobiles within ROI. You cannot use this allowance for landlines within ROI
    3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers.
    4. The monthly allocation of minutes cannot be used while roaming. The monthly allocation of minutes cannot be used while roaming (See www.vodafone.ie/roaming for more detail).
    5. Standard out of bundle rates will be charged
    6. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
    7. The fair usage limits to the Vodafone minutes and texts are outlined below:
      Limit per billing cycle 
      Unlimited calls to any network45,000
      Unlimited calls to any network45,000
    8. If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
    9. RED and RED Super price plans

      1. The RED and RED Super price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI.
      2. The monthly allowance of texts included in the RED and RED Super price plans can be used to text mobiles within ROI. You cannot use the allowance for landlines within ROI.
      3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
      4. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
      5. Standard out of bundle rates will be charged.
      6. The fair usage for unlimited any network calls and texts are outlined below:
        Limit per billing cycle 
        Unlimited calls to any network45,000
        Unlimited texts to any network45,000
        If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      7. If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      8. The monthly allowance of worldwide minutes included in the RED and RED Super price plans can be used to dial worldwide mobiles and landlines.
      9. The monthly allowance of worldwide texts included in the RED and RED Super price plan can be used to text worldwide mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      10. This monthly allocation of worldwide minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of worldwide minutes cannot be used while roaming.
      11. The monthly allocation of worldwide texts cannot be used to send value added, premium rate numbers or to send text messages while roaming.
      12. This monthly allowance allows you to make calls and texts to any worldwide destinations within the Vodafone footprint – see International rates for a full list of countries.
      13. Standard out of bundle rates will be charged.

      RED Business Super price plan (only available from 24th March 2013-31st July 2013)

      Click here to go to the full terms & conditions details for this plan.

      Vodafone RED price plans – Data Usage

      1. All of the Vodafone RED price plans include a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie
        6. isp.vodafone.ie
        7. office.vodafone.ie
        8. mms.vodafone.net

      Migrating within Vodafone RED Price Plans

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. Subject to the rules below, customers may migrate to another Vodafone RED price plan by giving prior notice to Vodafone provided the new RED price plan is of equal or greater contract length and value. The change of price plan will be effective as of the customer's next billing day provided that notice is given at least three full working days in advance of the billing day.
      3. For customers entering into a new contract from 1st July 2014, the following clause replaces clause two within the ‘Migrating within Vodafone RED Price Plans’ section of the existing Vodafone RED terms and conditions. Any new or existing RED Essentials and RED Essentials with Spotify Premium customers must have completed at least twelve months on their existing contract (or such other period as Vodafone it its sole discretion deems appropriate) before they can migrate to RED One or RED One with Spotify Premium price plan
      4. Customers can migrate from their existing Vodafone RED price plan only once per month.
      5. Customer cannot migrate to another Vodafone RED price plan which is of a lesser value within the first 12 months of their existing minimum contract. Customers migrating to a price plan of a lesser value after 12 months of their existing contract shall pay a fee per migration.
        For customers entering into a new contract from 30 June 2014, the following clause replaces clause 4 within ‘Migrating within Vodafone RED price plans’. All Vodafone RED price plans are subject to a 24 month minimum contract period meaning customers cannot migrate to another Vodafone RED price plan which is of lesser value during the duration of their contract.
      6. In cases whereby the customer is moving from a legacy price plan to the Vodafone RED suite of price plans, they will be unable to move back to the legacy price plan at any point in the future.
      7. When migrating from one price plan to another the customer is unable to carry over any remaining balances from their old price plan, or add-ons.
      8. Regardless of your current price plan, Vodafone reserves the right to reduce or extend your contract length by no more than 12 months, based on any additional value which Vodafone in its discretion may provide you as a result of switching to any Vodafone RED price plan.
      9. For customers entering into a new contract from 30 June 2014, the following clause replaces clause two within the ‘Migrating within Vodafone RED Price Plans’ section of the existing Vodafone RED terms and conditions. Any new or existing RED Essentials and RED Essentials with Spotify Premium customers must have completed at least twelve months on their existing contract (or such other period as Vodafone it its sole discretion deems appropriate) before they can migrate to RED One or RED One with Spotify Premium price plan.
      10. For customers entering into a new contract from 30 June 2014, the following clause replaces clause 4 within ‘Migrating within Vodafone RED price plans. All Vodafone RED price plans are subject to a 24 month minimum contract period meaning customers cannot migrate to another Vodafone RED price plan which is of lesser value during the duration of their contract.

      Vodafone RED Add-ons

      These terms and conditions of all Add-ons are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.

      These add-ons are applicable to all Vodafone RED price plans

      Minute add-ons

      1. These add-ons can be used to call ROI & worldwide destinations within the Vodafone footprint (see full list of countries) to landlines and mobile numbers.
      2. These add-ons can be consumed when calling from within ROI only, and exclude calls made whilst roaming
      3. There is no carryover of unused minutes from one month to the next or when switching from one add on to another
      4. The minutes cannot be used for premium rate or directory enquiry calls , LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers.

      Text add-ons

      1. These add-ons can be used to text ROI and worldwide destinations within the Vodafone footprint (see full list of countries) to mobiles numbers. They cannot be used to text any landline numbers.
      2. These add-ons can only be consumed when texting from within ROI and exclude texts made whilst roaming.
      3. There is no carryover of unused texts from one month to the next or when switching from one add on to another.
      4. The texts cannot be used for premium rate, short codes or directory enquiry texts.
      5. The unlimited worldwide text add on is subject to a fair usage policy of 2,000 texts that can be used to text any network or any worldwide mobile from within ROI, excludes roaming.

      Data add ons:

      1. These add-ons come with a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie
        6. isp.vodafone.ie
        7. office.vodafone.ie
        8. mms.vodafone.net
      2. There is no carryover of unused data from one month to the next or when switching from one add on to another.
      3. These add-ons can only be consumed within ROI and excludes any usage whilst roaming.

      New Every Year:

      1. New Every Year (“NEY”) is available as a discretionary add-on for specific price plans as offered by Vodafone. NEY terms and conditions apply in addition to the General Terms and Conditions which you have signed up to in respect of your chosen price plan and form part of your contract with us .By selecting the NEY add-on you agree to be bound by these terms and conditions.
      2. NEY allows customers to upgrade their mobile handset device after 12 months once they have remained on their contractual price plan and have purchased a NEY add-on for the preceding 12 months (or such other period as Vodafone may in its sole and absolute discretion decide to apply).
      3. New Every Year consists of two options: NEY Return Your Handset and NEY Keep Your Handset. The customer may select one of these two options:
      4. For NEY Return Your Handset, the customer must return their existing handset to Vodafone or its agent (as advised by Vodafone) in order to receive a new handset (“NEY Return Your handset”). The return of the existing handset must be a return of the original device model, type and memory size as when the customer originally connected to the Vodafone price plan. The handset returned must comply with the handset eligibility criteria for NEY Return as set out below.
      5. For NEY Keep Your Handset, a customer may keep their original handset and pay a set price for a new handset, depending on what stage of their contract they decide to apply for the upgrade and a pricing scale will apply as determined by Vodafone ( “ NEY Keep Your Handset”)
      6. For both NEY Return Your Handset and NEY Keep Your Handset, the customer must enter a new 24 month contract on an equivalent or greater value price plan in order to avail of a new handset.
      7. Vodafone reserves the right to modify or alter these NEY add-on terms at any time without notice.

      Terms and conditions for Vodafone RED Business Super plan (only available from 24th March 2013-31st July 2013)

      1. These terms and conditions are to be considered Core Terms and Conditions and are in addition to and form part of the general terms and conditions of Vodafone’s telecommunications service. Each Add On is subject to separate terms and conditions which you are advised to consult. The terms and conditions of such Add ons will not be Core Terms and Conditions.
      2. The Vodafone RED Business Super price plan inclusions are set out in the table below. The price plan inclusions as set out below.
        Price PlanPrice plan inclusions
        Vodafone RED Business SuperUnlimited calls and texts to any network
        750 worldwide minutes
        750 worldwide
        6GB data
        Unlimited UK roaming calls and texts
      3. The customer can choose to add more minutes, texts or data to the above price plans however these add-ons will be at an additional cost. These add-ons can be updated from month to month, with no restriction. The customer will be presented with add-ons which allow usage within ROl and worldwide usage excluding data add-ons. Text add-ons cannot be used to text a landline.
      4. Any unused portion of the monthly allocation associated with a price plan or add on (minutes/texts/data) cannot be carried over to the next month.
      5. All Vodafone RED bill pay price plans are subject to a minimum term contract of 24 months. If a customer receives an early upgrade while on a Vodafone RED price plan they will be required to enter a new 24 month contract, the effective date of which will commence on the expiry date of their existing contract. This term does not apply to customers who are eligible for the New Every Year upgrade option.
      6. On Vodafone RED price plans out of bundle worldwide minutes will be charged on a rounded per minute basis.
      7. Call and text usage will be applied in the following manner:
        1. Vodafone to Vodafone minutes and texts
        2. Price plan inclusion minutes and texts
        3. Purchased Add-ons
        4. Out of bundle rates
      8. Data usage will be applied in the following manner:
        1. Price plan inclusive data
        2. Purchased Add Ons
        3. Out of bundle rates
      9. For customers on Vodafone RED price plans, Vodafone shall provide an online bill as default. The Customer agrees to provide a valid email address for the purpose of online billing. If the Customer requests a paper copy of the bill (or is provided with a paper copy because a valid email address was not given for online billing) or requests a hard copy of a previous bill, Vodafone reserves the right to charge a fee per paper bill.

      RED Business Super price plan

      1. The RED Business Super price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI.
      2. The monthly allowance of texts included in the RED Business Super price plans can be used to text mobiles within ROI. You cannot use the allowance for landlines within ROI.
      3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. This monthly allocation of minutes cannot be used while roaming.
      4. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
      5. Standard out of bundle rates will be charged.
      6. The fair usage for unlimited any network calls and texts are outlined below:
        Limit per billing cycle 
        Unlimited calls to any network45,000
        Unlimited texts to any network45,000
        If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      7. The monthly allowance of worldwide minutes included in the RED Business Super price plan can be used to dial worldwide mobiles and landlines.
      8. The monthly allowance of worldwide texts included in the RED Business Super price plan can be used to text worldwide mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      9. This monthly allocation of worldwide minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. This monthly allocation of worldwide minutes cannot be used while roaming.
      10. The monthly allocation of worldwide texts cannot be used to send value added, premium rate numbers or to send text messages while roaming.
      11. This monthly allowance allows you to make calls and texts to any worldwide destinations within the Vodafone footprint – see International rates for a full list of countries.
      12. Standard out of bundle rates will be charged.
      13. The monthly allowance of UK roaming minutes included in the RED Business Super price plan can be used to dial UK mobiles and landlines.
      14. The monthly allowance of UK roaming texts included in the RED Business Super price plan can be used to text UK mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      15. This monthly allocation of UK roaming minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers or international numbers outside of UK mobiles and landlines and International Directory Enquiries. While roaming in the UK the following call types of calls are excluded from the tariff: premium rate numbers, directory enquiry numbers, any use of data, calling international numbers whilst roaming (E.g. roaming in the UK and dialing a mobile number in Spain). The monthly allocation of UK roaming minutes cannot be used while roaming in other countries.
      16. The monthly allocation of UK roaming texts cannot be used to send value added, premium rate numbers or to send text messages while roaming in the UK or any other country.
      17. When Roaming in the UK the ‘UK’ refers to the operators listed below:
        • O2 UK (Telefónica O2 UK Limited, BT Cellnet)
        • Orange PCS UK
        • T-Mobile UK (One to One)
        • Vodafone UK
        • Hutchison 3G UK

        This plan does not include:

        • Isle of Man
        • Jersey
        • Guernsey
      18. Calls included in this plan are as follows:
      19. National numbers in the ROI (including mobile numbers, landline numbers)
        International calls to the UK (including mobile numbers and landline numbers)
        Roaming calls while in the UK back to the ROI
        Roaming Calls while in the UK to other UK numbers (including Mobiles & Landlines)
      20. Standard roaming out of bundle rates will be charged.

      Vodafone RED price plans – Data Usage

      1. All of the Vodafone RED price plans include a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie

      Migrating within Vodafone RED Price Plans

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. Subject to the rules below, customers may migrate to another Vodafone RED price plan by giving prior notice to Vodafone provided the new RED price plan is of equal or greater contract length and value. The change of price plan will be effective as of the customer's next billing day provided that notice is given at least three full working days in advance of the billing day.
      3. Customers can migrate from their existing Vodafone RED price plan only once per month.
      4. Customer cannot migrate to another Vodafone RED price plan which is of a lesser value within the first 12 months of their existing minimum contract. Customers migrating to a price plan of a lesser value after 12 months of their existing contract shall pay a fee per migration.
      5. In cases whereby the customer is moving from a legacy price plan to the Vodafone RED suite of price plans, they will be unable to move back to the legacy price plan at any point in the future.
      6. When migrating from one price plan to another the customer is unable to carry over any remaining balances from their old price plan, or add-ons.
      7. Regardless of your current price plan, Vodafone reserves the right to reduce or extend your contract length by no more than 12 months, based on any additional value which Vodafone in its discretion may provide you as a result of switching to any Vodafone RED price plan.

      Vodafone RED Add-ons

      These terms and conditions of all Add-ons are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.

      These add-ons are applicable to all Vodafone RED price plans

      Minute add-ons

      1. These add-ons can be used to call ROI & worldwide destinations within the Vodafone footprint (see full list of countries) to landlines and mobile numbers.
      2. These add-ons can be consumed when calling from within ROI only, and exclude calls made whilst roaming
      3. There is no carryover of unused minutes from one month to the next or when switching from one add on to another
      4. The minutes cannot be used for premium rate or directory enquiry calls , LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers.

      Text add-ons

      1. These add-ons can be used to text ROI and worldwide destinations within the Vodafone footprint (see full list of countries) to mobiles numbers. They cannot be used to text any landline numbers.
      2. These add-ons can only be consumed when texting from within ROI and exclude texts made whilst roaming.
      3. There is no carryover of unused texts from one month to the next or when switching from one add on to another.
      4. The texts cannot be used for premium rate, short codes or directory enquiry texts.
      5. The unlimited worldwide text add on is subject to a fair usage policy of 2,000 texts that can be used to text any network or any worldwide mobile from within ROI, excludes roaming.

      Data add ons:

      1. These add-ons come with a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie
      2. There is no carryover of unused data from one month to the next or when switching from one add on to another.
      3. These add-ons can only be consumed within ROI and excludes any usage whilst roaming.

      New Every Year:

      1. New Every Year is available as a purchasable add-on on specific price plans as determined by Vodafone.
      2. New Every Year allows customers to upgrade after 12 months once they have remained on the applicable plan and add-on for 12 months consecutively.
      3. It is subject to the customer re-entering a new 24 month contract on a plan of equal or greater value and contract length.
      4. It is also subject to the trade in of your original device model, type and size when you originally connected to a Vodafone RED price plan.
      5. See ‘Your Handset’ Trade In terms and conditions for more details.

      Terms and conditions for My Way package plans

      1. These terms and conditions are to be considered Core Terms and Conditions and are in addition to and form part of the general terms and conditions of Vodafone’s telecommunications service. Each Add On is subject to separate terms and conditions which you are advised to consult. The terms and conditions of such Add Ons will not be Core Terms and Conditions.
      2. The My Way price plan inclusions are set out in the table below depending on the price plan chosen. These inclusions are for domestic use only and cannot be used while roaming. The rules associated with each inclusion are set out beneath.
      3. MyWay Price Plans Oct 2011 – September 25th 2012

        Price plan

        Price plan inclusions

        My Way

        Vodafone to Vodafone Calls and Texts

        My Way Plus

        Vodafone to Vodafone Calls and Texts
        Data (500MB per month)

        My Way Complete

        Vodafone to Vodafone Calls and Texts
        500 minutes/unlimited texts to Ireland and anywhere in the world*

        My Way Complete Plus

        Vodafone to Vodafone Calls and Texts
        500 minutes/ unlimited texts to Ireland and anywhere in the world
        Data (2GB per month)*

        *All customers who signed up to My Way Complete and My Way Complete Plus before 3 July 2012 will be entitled to avail of the unlimited worldwide texts and 2GB data (as the case may be) as a promotion until the end of the minimum term of their existing contracts. These allowances will automatically apply to all new customer and upgrades from 3 July 2012.

        MyWay Price Plans - September 26th 2012

        Price plan

        Price plan inclusions

        My Way

        Vodafone to Vodafone Calls and Texts

        My Way Plus

        Vodafone to Vodafone Calls and Texts
        Data (500MB per month)

        My Way Complete (originally My Way Complete Plus)

        Vodafone to Vodafone Calls and Texts
        500 minutes/unlimited texts to Ireland and anywhere in the world*

        (new) My Way Complete Plus*

        Vodafone to Vodafone Calls and Texts
        500 minutes/ unlimited texts to Ireland and anywhere in the world
        Data (2GB per month)*

        *All customers who sign up to My Way Complete Plus 24 month contract, from 26th of September 2012, will be entitled to avail of an upgrade after 12 months (or such other period as Vodafone may, in its sole and absolute discretion decide to apply). This will be subject to the trade in of your original device model, type and size when connected to MyWay Complete Plus and re-entering a new 24 month contract on an equivalent or higher monthly price plan. See ‘Your Handset’’ Trade In terms and conditions for more details.

        MyWay Price Plans – January 10th 2013

        Price plan

        Price plan inclusions

        My Way

        Vodafone to Vodafone Calls and Texts

        My Way Plus

        Vodafone to Vodafone Calls and Texts
        Data (500MB per month)

        My Way Complete (originally My Way Complete Plus)

        Vodafone to Vodafone Calls and Texts
        500 minutes/unlimited texts to Ireland and anywhere in the world*

        (new) My Way Complete Plus*

        Vodafone to Vodafone Calls and Texts
        500 minutes/ unlimited texts to Ireland and anywhere in the world
        Data (4GB per month)*

        *All customers who signed up My Way Complete Plus before 10th January 2013 will be entitled to avail of 4GB data for a promotional period subject to the length of time remaining on their plan. This allowance will automatically apply to all new and upgrading customers from 10th January 2013.

      4. The customer can choose to add more minutes, texts or data to the above price plans. These elements can be updated from month to month, with no restriction. The customer will be presented with add ons which allow both national and international usage. The My Way Complete and My Way Complete price plans are not compatible with “national only” add ons.
      5. Text add ons cannot be used to text a landline.
      6. Any unused portion of the monthly allocation associated with a price plan or add on (minutes/texts/data) cannot be carried over to the next month.
      7. Calls or texts to premium rate numbers, shortcodes etc., will be charged in addition to your price plan, and will not be deducted from the inclusive minutes or texts
      8. There are 4 contract lengths available for this price plan: 30 days, 12/18/24 months. Upon connection to these contracts, the customer can increase the term of the contract, but cannot decrease the contract term at any point whilst within the contract period. Contract lengths are restricted based on which handset the customer purchases.
      9. On a Vodafone My Way Tariff out of bundle international minutes will be charged on a rounded per minute basis.
      10. Call and text usage will be applied in the following manner:
        1. Vodafone to Vodafone Free Calls and Texts
        2. Price plan inclusion calls and texts
        3. Purchased Add Ons
        4. Out of bundle rates
      11. Data usage will be applied in the following manner:
        1. Price plan inclusive data
        2. Purchased Add Ons
        3. Out of bundle rates

      Vodafone to Vodafone Calls and Texts

      1. All of the My Way price plans include a monthly allowance of free Vodafone to Vodafone calls and texts. These calls and texts are eligible when calling from within ROI only, and exclude roaming.
      2. The limits to the Vodafone calls and texts are outlined below:

      Limit per billing cycle

       

      Vodafone to Vodafone Anytime Calls

      10,000 minutes

      Vodafone to Vodafone Anytime Texts

      10,000 texts

      1. Customers may use the monthly allocation of minutes to make anytime calls to other Vodafone Ireland mobile numbers. This monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, national fixed line numbers, other national mobile networks, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
      2. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers. The monthly allocation of text messages cannot be used to send international, value added, premium rate, or text messages to other Irish mobile numbers, landlines or to send text messages while roaming.

      500 minutes/Unlimited texts to Ireland and anywhere in the world

      1. The monthly allowance of minutes included in the My Way Complete and My Way Complete Plus price plans can be used to dial national and international mobiles and landlines.
      2. This price plan includes a monthly allowance of texts which can be used to text national and international mobiles. You cannot use the allowance for national or international landlines. Unlimited texts and unlimited worldwide texts are subject to a 2000 text per month fair usage policy.
      3. This price plan allows you to make calls to any international destinations within the Vodafone footprint – see International rates for a full list of countries.

      Price plan inclusive Data

      1. A selection of the My Way price plans include a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie
      2. This service does not support ‘calls over the internet' or data sharing. If you want to use data services like making calls over the internet or sharing data files over the internet you should choose a tailored price plan or add-on for this purpose.
      3. Tethering is permitted with this data allowance.

      Changing Price Plan

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. Customers may migrate to their new price plan by giving prior notice to Vodafone. The change of price plan will be effective as of the customer's next billing day provided that notice is given at least three full working days in advance of the billing day.
      3. Customer cannot reduce the contract length of their plan at any time. Customers are entitled to move between My Way price plan plans of the same or greater contract length subject to the rules below.
      4. The customer can choose to increase their contract length mid way through their existing contract. Doing this will result in the commencement of a brand new contract for the period chosen, from the date the contract is changed.
      5. Customer can change their price plan once per month under the following conditions:
        1. Customer may change from their current price plan to a price plan of equal or higher value, on a contract length of equal or higher value at any point.
        2. The customer may not change from this price plan to a price plan of lower value within the first 12 months of the contract/plan
      6. In cases whereby the customer is moving from a legacy price plan to this price plan, they are unable to move back to the legacy price plan at any point in the future
      7. When changing from one price plan to another the customer is unable to carry over any remaining balances from their old price plan, or add ons
      8. See changing price plan Terms and conditions below for further info
      9. Regardless of your current tariff, Vodafone reserve the right to reduce/extend your contract by no more that 6 months, based on any additional value you may or may not receive for switching to any Vodafone My Way tariff.

      My Way Add ons

      These terms and conditions of all Add Ons are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.

      Domestic voice add ons

      1. These add ons can be used to call national landline and mobile numbers only
      2. There is no carry over of unused minutes from one month to the next
      3. There is no roll over of unused minute when switching from one add on to another
      4. The minutes can be consumed when calling from within ROI only, and exclude calls made whilst roaming
      5. The minutes cannot be used for international, premium rate or directory enquiry calls
      6. The minutes can be used at any time of the day or night

      Domestic and international voice add ons

      1. the minutes included in these add ons can be used to call national and international landlines, and also national and international mobiles
      2. allows you to make calls to any international destinations within the Vodafone footprint – see (http://www.vodafone.ie/planscosts/paymonthly/internationalrates/standard) for a full list of countries
      3. There is no carry over of unused minutes from one month to the next
      4. There is no roll over of unused minute when switching from one add on to another
      5. The minutes can be consumed when calling from within ROI only, and exclude calls made whilst roaming
      6. The minutes cannot be used for international, premium rate or directory enquiry calls
      7. The minutes can be used at any time of the day or night

      Domestic text add ons

      1. These add ons can be used to text mobile numbers only
      2. Text to national landlines are not allowed
      3. There is no carry over of unused texts from one month to the next
      4. There is no roll over of unused texts when switching from one add on to another
      5. The texts can be consumed when texting from within ROI only, and exclude texts made whilst roaming
      6. The texts cannot be used for international, premium rate, short codes or directory enquiry texts
      7. The texts can be used at any time of the day or night
      8. Unlimited texts are subject to a 2000 text per month fair usage policy

      Domestic and international text add ons

      1. the texts included in these add ons can be used to text national and international mobiles
      2. the customer cannot use these texts to text international or national landline numbers.
      3. This price plan allows you to send texts to any international destinations within the Vodafone footprint – see full list of countries here
      4. There is no carry over of unused texts from one month to the next
      5. There is no roll over of unused texts when switching from one add on to another
      6. The texts can be consumed when texting from within ROI only, and exclude texts made whilst roaming
      7. The texts cannot be used for international, premium rate or directory enquiry SMS services
      8. The texts can be used at any time of the day or night
      9. Unlimited texts and unlimited worldwide texts are subject to a 2000 text per month fair usage policy

      Data add ons:

      1. This price plan comes with a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN:
        1. blackberry.net
        2. wap.vodafone.ie
        3. live.vodafone.com
        4. push.vodafone.ie
        5. hs.vodafone.ie
      2. There is no carry over of unused data from one month to the next
      3. There is no roll over of unused data when switching from one add on to another
      4. The data can be consumed within ROI only, and excludes any usage whilst roaming
      5. The data can be used at any time of the day or night

      Talk & Text

      The following terms and conditions of the Vodafone Talk & Text tariff (“the Tariff”) are in addition to and form part of the terms and conditions of the Vodafone mobile communications service. In the event of any conflict, these terms and conditions shall prevail.

      Customers who migrate to the Tariff from one of the Eirtime tariffs will not be permitted to migrate back to any of the Eirtime tariffs. Customers who migrate to the Tariff from a bill pay tariff may migrate back to a bill pay tariff.

      Customers who avail of the Tariff will receive the monthly number of minutes, text messages and Call a Friend for FREE minutes applicable to the Tariff option they choose as advised by Vodafone from time to time (please refer to Vodafone’s tariff tables for details). Prices are quoted per minute but are charged on a per second basis. All prices are VAT inclusive.

      Customers may use the monthly allocation of minutes to make calls to other Vodafone Ireland numbers, national fixed line numbers, other national mobile networks, WAP, e-trieve and Vodafone mobile ISP numbers.

      The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers).

      The monthly allocation of minutes cannot be used while roaming. Any unused portion of the monthly allocation of minutes may be carried forward to the next month (with the exception of the Call a Friend for FREE minutes which may not be carried forward).

      The maximum number of minutes that can be carried forward each month is the number of minutes the Customer is entitled to receive each month under their Tariff option on their bill day (e.g. if the Customer is entitled to receive 30 minutes monthly under their Tariff option, the maximum number of minutes that can be carried forward each month is 30).

      Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland numbers and other Irish mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages or to send text messages while roaming. Any unused portion of the monthly allocation of text messages can not be carried forward to the next month.

      All Call a Friend for FREE minutes must be used in accordance with the terms and conditions of the Call a Friend for FREE service set out above.

      All Calls made after the monthly allocation of minutes, text messages or Call a Friend for FREE minutes (as appropriate) has been used will be charged in accordance with Vodafone’s normal published tariffs.

      Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular Customer at any time and to vary or amend any element of the Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

      Text add ons

      The following terms and conditions of the Text Add Ons scheme (“the Scheme”) are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict, these terms and conditions shall prevail.

      The Scheme is only available to Vodafone bill pay customers who do not participate in any other Vodafone discount scheme. The Scheme is not available to customers who avail of the Vodafone Talk & Text tariff. Customers who avail of the Scheme will be entitled to receive a monthly bundle of text messages (called “Text Add Ons”) in addition to their bill pay tariff bundle. Please refer to Vodafone’s tariff tables for details of the number of text messages included and the associated charges. Each customer may only avail of one Text Add Ons each month.

      Customers who migrate to the Scheme from one of the Eirtime tariffs will not be permitted to migrate back to any of the Eirtime tariffs. Customers who migrate to the Scheme from a bill pay tariff may migrate back to a bill pay tariff.

      Customers may use the monthly Text Add Ons to send text messages to other Vodafone Ireland mobile numbers and other Irish mobile numbers. Customers may not use the monthly Text Add Ons to send international, value added or premium rate text messages or to send text messages while roaming. Text add ons cannot be used for sending texts to fixed lines.

      Perfect Fit customers may carry forward any unused portion of the monthly Text Add Ons to the next month. The maximum number of text messages that can be carried forward each month is the number of text messages the Customer is entitled to receive each month as part of their Text Add Ons (e.g. if the Customer is entitled to receive 100 text messages per month under their Text Add Ons, the maximum number of text message that can be carried forward each month is 100).

      Vodafone reserves the right to withdraw the Scheme either generally or in respect of any particular Customer at any time and to vary or amend any element of the Scheme at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

      Once the Add On texts are used, customers then revert to their standard bill pay

      text rate.

      General Terms and Conditions of the Call a Friend for Free Service

      1. The following terms and conditions of the Call a Friend for Free Service ("the Service") are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.
      2. This Service is available only to post-paid customers of Vodafone who avail of bill pay Option (i.e. Light, Active, Extra, Performer,), any Eirtime Option or any Perfect Fit price plan (i.e. Perfect Fit 30, Perfect Fit 100, Perfect Fit 200, Perfect Fit 400 or Perfect Fit 600). The precise rules applying to the Service are determined by your price plan. Customers are expressly advised that the rules applicable to the Service differ for Vodafone's Perfect Fit price plans to the rules that apply to earlier price plans. Please see paragraph 8 below for further details. Customers may register for the Service by calling the freephone number 1907 or by using the My Vodafone facility on www.vodafone.ie.
      3. Eligible customers whose application is accepted by Vodafone shall receive a bundle of Call a Friend for FREE minutes ("CAFF Minutes") as defined by their Vodafone price plan. CAFF Minutes shall be made available to the customer from the next bill day following successful registration.
      4. The CAFF Minutes may: (a) only be used at such times as defined by the customers price plan (b) only used to call one Call a Friend for FREE number ("CAFF Number") (as registered with Vodafone). The CAFF Number must be a standard Vodafone mobile number and certain numbers cannot be nominated as a CAFF Numbers (including, but not limited to numbers of other mobile operators, fixed, international, directory enquiry, premium rate, WAP, ISP or mISP numbers. The Service may only be used by customers to make national voice calls on the Vodafone network in the Republic of Ireland. CAFF Minutes may not be used whilst roaming.
      5. Customers may change their nominated CAFF Number once every thirty (30) days by notifying Vodafone. The change will be effective as of the next bill day, provided that at least 3 days notice is given to Vodafone prior to the bill day. Unused CAFF Minutes cannot be carried over from month to month and no credit will be awarded in lieu of unused CAFF Minutes. Calls made to a CAFF Number after the allocation of CAFF Minutes has been used up will be charged in accordance with the customers price plan.
      6. Vodafone reserves the right to withdraw the Service generally or from any particular customer at any time and to vary or amend any element of this Service at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
      7. Customers may terminate this Service at any time by notifying Vodafone.
      8. Customers who are on an unlimited tariff with respect to the Service are advised that Vodafone operates the following Fair Usage Policy for use of this tariff: It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Service. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed the Service and the related tariffs by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users). If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Service.

      Vodafone Mobile Broadband Terms and Conditions (from 13 June 2011)

      The following terms and conditions apply to use of the Vodafone Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services. These terms and conditions are to be considered Core Terms and Conditions. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Mobile Broadband Service.

      Customers should note that the Vodafone Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.

      1. Vodafone Mobile Broadband Tariff shall be made available to the Customer from the next bill day following sign up.
      2. A monthly data download allowance of 10 gigabytes (Gb) applies. Usage in excess of 10Gb per month will be charged at 2c (VAT Inc.) per megabyte.
      3. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
        4. fraudulent or illegal; or
        5. adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network.
      4. Vodafone reserves the right to withdraw the Vodafone Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
      5. Any unused data within a monthly data download allowance can not be carried over from one month to the next.
      6. Data Roaming is excluded from the Vodafone Mobile Broadband Tariff and shall be considered an On Demand Services.
      7. The same return policy applies for new and 'As New' Modems.
      8. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within seven days and receive a full refund on all domestic charges incurred during this time (this does not apply to any international roaming charges). You will also receive a full refund of your first month's 3G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      9. Mobile broadband performance is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors. A speed cap may be imposed on this tariff plan.
      10. Vodafone reserves the right to offer priority to users on other preferential tariffs in priority to this tariff plan.

      Vodafone Mobile Broadband Performance Plus Terms and Conditions (from June 13 2011)

      The following terms and conditions apply to use of the Vodafone Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services. These terms and conditions are to be considered Core Terms and Conditions. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Mobile Broadband Service.

      Customers should note that the Vodafone Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.

      1. Vodafone Mobile Broadband Tariff shall be made available to the Customer from the next bill day following sign up.
      2. A monthly data download allowance of 15 gigabytes (Gb) applies. Usage in excess of 15Gb per month will be charged at 2c (VAT Inc.) per megabyte.
      3. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
          1. fraudulent or illegal; or
          2. adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network.
      4. Vodafone reserves the right to withdraw the Vodafone Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
      5. Any unused data within a monthly data download allowance can not be carried over from one month to the next.
      6. Data Roaming is excluded from the Vodafone Mobile Broadband Tariff.
      7. The same return policy applies for new and 'As New' Modems.
      8. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within 7 days and receive a full refund. You will also receive a full refund of your first month's 3G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      9. Mobile broadband performance is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors.
      10. Vodafone reserves the right to offer priority to users on other preferential tariffs in priority to this tariff plan.

      Vodafone Mobile Broadband Performance Plus/Performance Pro Terms and Conditions (new customers from September 22 2011)

      The following terms and conditions apply to use of the Vodafone Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services. These terms and conditions are to be considered Core Terms and Conditions. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Mobile Broadband Service.

      Customers should note that the Vodafone Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.

      1. Vodafone Mobile Broadband Tariff shall be made available to the Customer from the next bill day following sign up.
      2. A monthly data download allowance of 10 gigabytes (Gb) applies. Usage in excess of 10Gb per month will be charged at 2c (VAT Inc.) per megabyte.
      3. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
          1. fraudulent or illegal; or
          2. adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network.
      4. Vodafone reserves the right to withdraw the Vodafone Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
      5. Any unused data within a monthly data download allowance can not be carried over from one month to the next.
      6. Data Roaming is excluded from the Vodafone Mobile Broadband Tariff.
      7. The same return policy applies for new and 'As New' Modems.
      8. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within seven days and receive a full refund on all domestic charges incurred during this time (this does not apply to any international roaming charges). You will also receive a full refund of your first month's 3G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      9. Mobile broadband performance is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors.
      10. Vodafone reserves the right to offer priority to users on other preferential tariffs in priority to this tariff plan.

      Free Vodafone to Vodafone Calls on Perfect Fit 400 and Perfect Fit 600

      1. The following terms and conditions of the Free Vodafone to Vodafone Calls on Perfect Fit 400 and Perfect Fit 600 promotion ("Free Vodafone Calls Add On") are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications Service and of Perfect Fit. In the event of any conflict the terms and conditions below shall prevail.
      2. Free Vodafone Calls Add On is only applicable on Perfect Fit 400 and Perfect Fit 600 tariffs
      3. Existing customers on Perfect Fit 400 or Perfect Fit 600 can avail of the Free Vodafone Calls Add On if they register for the Service through My Vodafone website, Vodafone Stores or by calling FreeFone 1907.
      4. Free Vodafone Calls Add On shall be made available to the customer from the next bill day following successful registration.
      5. Free Vodafone Calls Add On only applies to calls made to other Vodafone Ireland mobile numbers in the Republic of Ireland. Free Vodafone Calls Add on does not apply to calls made to other mobile operators, fixed line calls, international calls , calls to directory enquiry, premium rate numbers, WAP, ISP or mISP numbers or to calls made whilst either party is roaming.
      6. Customers who migrate from Perfect Fit 400 or Perfect Fit 600 to Perfect Choice or other tariffs may not change back to their previous price plan or any in the Perfect Fit range.
      7. Customers on Perfect Fit 400 or Perfect Fit 600 and availing of the Free Vodafone Calls Add On will not be required to register any Vodafone Ireland Mobile number to whom free calls may be made.
      8. Vodafone operates a Fair Usage Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to Free Vodafone Calls Add On. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Service and the related tariffs by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users) (Threshold). The Threshold is a regularly reviewed against average customer usage and is currently set at 10,000 minutes per billing cycle. If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Service materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Free Vodafone Calls Add On.
      9. In referring to 'Life' in relation to the Free Vodafone Calls Add On, Life means that customers who register for Free Vodafone Calls Add On may continue to avail of the Free Vodafone Calls Add On whilst they remain a Vodafone Ireland customer on either the Perfect Fit 400 or Perfect Fit 600 tariffs . Customers who leave Vodafone or change from Perfect Fit 400 or Perfect Fit 600 will not be entitled retain access to the Free Vodafone Calls Add On. Vodafone reserves the right at all times to migrate customers to other tariffs or to withdraw the Free Vodafone Calls Add On generally or from any particular customer at any time and may vary or amend any element of the service at any time. 
      10. Where customers transfer ownership of the account, the party to whom such account is transferred is not eligible for the Service.
      11. The Service will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Service without notice where it appears to Vodafone that any customer uses, or has used, the Service in this or in any related manner.

      Perfect Fit for Family Price Plans Terms and Conditions

      1. The following Terms and Conditions relate to Vodafone's Perfect Fit for Family Price Plans (the "Service") and are in addition to and form part of the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications service. Please be aware that on connection to the Service it may not be possible to migrate back to your previous Vodafone price plan.
      2. This Service is only available to you if you are a post-paid customer of Vodafone and you either apply, at point of sale or by calling 1907, to subscribe to the Service and register yourself to be the Main Account Holder for your Family Plan. The Service will become operable on your bill day following successful implementation of the Service on our systems.
      3. As the Main Account Holder, you must register a minimum of 2 people and a maximum of 6 people who are on the Vodafone Network as Family Plan Members to avail of the Service. For the avoidance of doubt, Family Plan Members need not be relatives. Both you and each of you Family Plan Members may only subscribe to one Family Plan at any one time.
      4. Upon registration, each Family Plan Member must activate the Service on their telephone. By activating the Service, that Family Plan Member consents to you and/or any nominated Account Contact having access to their call and billing details.
      5. You and your Family Plan Members shall be entitled to make free calls between yourselves so long as you each comply with the Fair Use Policy described in Clause 15 below.
      6. All calls made to numbers outside of the Family Plan will be charged for at the Vodafone standard rates determined by the tariff that you are currently subscribing to.
      7. All shared minutes, and any subsequent add-ons, which are applied to your Family Plan will be allocated on a first-come first-served usage basis.
      8. You, as the Main Account Holder, will be the Account Contact unless you delegate the responsibility of Account Contact to one of your Family Plan Members.
      9. You, or your Account Contact, if so nominated, will be able view and will have access to the call details of all subscribers to your Family Plan.
      10. In the event of a dispute between you and any Account Contact, your wishes and instructions shall take precedence.
      11. Should you wish to cancel your subscription to the Service during the contract term you will be subject to a cancellation charge which shall be calculated by the number of handsets on your account multiplied by the number of remaining months multiplied by the monthly charge that you pay per Family Plan Member. You may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either you or Vodafone upon 28 days written notice.
      12. Family Plan Members may not individually opt-out of the Service. Any termination in whole or part may only be done by you by way of written notice to Vodafone. Any such termination will take effect from the next billing date. Should the number of Family Plan Members subscribing to the Service fall below the minimum of 2 people, you agree to terminate the contract in accordance with Clause 11 above.
      13. Vodafone reserves the right to withdraw the Service generally or from any particular Main Account Holder or Family Plan Member at any time and may vary or amend any element of this Service at any time without further notice.
      14. Vodafone may vary or amend these terms and conditions for any reasonable commercial, technical or operational grounds.
      15. Fair Use Policy. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Service. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed the Service and the related tariffs by reference to average customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free calls likely to be made by users). If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.

      Changing voice package plans terms & conditions

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. Vodafone customers can change their price plan package every month.
      3. Customers may migrate to their new price plan by giving prior notice to Vodafone. The change of price plan will be effective as of the customer's next billing day provided that notice is given at least three full working days in advance of the billing day.
      4. Customers who migrate to Perfect Choice may only subsequently change to other price plans in the Perfect Choice range and may not migrate back to their previous price plan or any in that range of price plans.
      5. Customers who migrate to a Perfect Choice price plan from Perfect Fit or Eirtime price plan will not be entitled to carry over any minutes remaining at the time of migration to their Perfect Choice price plan.
      6. Customers who migrate to a Perfect Choice price plan with one of the following bundles will not be entitled to carry over any texts or minutes remaining at the time of migration. This applies to the following - Text 100, Text 200, Text 400, Talk 300, 15 minute international, 30 minute international, 75 minute international Talk Weekend 1000. and Call a Friend for Free. For those customers who are entitled to continue to avail of those services the usual terms of such service shall apply.
      7. A bill pay customer on Perfect Choice or Perfect Choice Access can within the first six months of their contract migrate to an equivalent or higher Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan. A Perfect Choice or Perfect Choice Access customer may not move to a package plan of a lesser value than that which they connected/upgraded to, within these six months. Vodafone reserve the right to amend the length of time for which a customer is unable to migrate to an equivalent or lower Vodafone bill pay package plan.
      8. A bill pay customer who has served six months on their contract but is still within the minimum term of their contract can move to any Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan.
      9. A bill pay customer who is out of the minimum term of their contract can move to any Vodafone bill pay package plan, including those offered with a SIM only contract, excluding legacy price plans.
      10. Customers may only change their price plans a maximum of once per billing cycle with the change taking effect from the beginning of the following billing cycle. If you move from a legacy Vodafone bill pay package plan which is not currently available, you will not be able to move back to your previous price plan. Please note: The discounts and features available on your existing price plan may not be carried over to your new Vodafone bill pay package plan.

      Vodafone Ireland-Wide Tariff Terms & Conditions

      Terms and conditions (BUSINESS):

      The following terms and conditions relate to Vodafone's Ireland-Wide Tariff (IWT) and are in addition to and form part of the General Terms and Conditions of the Vodafone mobile telecommunications service. The General Terms and Conditions and the terms and conditions of the IWT are available on request from your account manager, your local Vodafone Agent, at www.vodafone.ie or directly from Vodafone (FreeFone 1907).

      Vodafone Customers may register for IWT by calling the Business Care Team on FreeFone 1907 or Optima on FreeFone 1800 287 288. New Vodafone Customers can also apply for IWT upon registration at point of sale.

      To avail of the Vodafone Ireland-Wide Tariff users must be on the Vodafone UK network in Northern Ireland when making a call.

      Ireland-Wide Tariff may be used by all post-paid customers on the following tariff options - bill pay (Light, Active, Extra, Performer) Vodafone Business Tariffs, ShareTime, Corporate Plans or Wireless Office - can avail of the Ireland-Wide Tariff. Customers on Eirtime options may avail of this tariff by subscribing to one of the following bill pay (Light, Active, Extra, Performer), Vodafone Business Tariffs, ShareTime, Corporate Plans or Wireless Office.

      Each eligible customer whose application is accepted by Vodafone shall be registered for IWT every month thereon in.

      IWT shall be made available to the Customer from their next bill day following registration.

      All calls made from Northern Ireland to any 00 353 number will be charged per second at your standard Vodafone rate.

      Calls made to 00 353 numbers when travelling in Northern Ireland will not reduce your inclusive monthly minutes.

      All calls made from Northern Ireland to 00 44 numbers will be charged at a minimum of one minute and then in 30 second increments at our existing roaming rates.

      All calls received when in Northern Ireland are FREE.

      All calls made to 171 are FREE when travelling in Northern Ireland.

      All calls made to 1907 are FREE when travelling in Northern Ireland.

      GPRS, MMS and outgoing text messages are not included in this tariff, and will be charged at our existing roaming rates.

      ICB (Instant call back) calls via 171 (Voicemail) are charged at normal roaming rates.

      Calls to Business Contact for FREE will be charged at your existing Vodafone rates while travelling in Northern Ireland.

      Call diverting is included in the Ireland-Wide Tariff.

      Vodafone reserves the right to withdraw and/or terminate IWT generally or from any particular Customer (without reason) at any time and to vary or amend any element of IWT at any time without further notice. The Customer may terminate IWT at any time.

      These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

      Due to a temporary technological restriction, Ireland Wide Tariff subscribers with a 3G handset will be unable to avail of the Ireland Wide Tariff rates. Vodafone is currently working to rectify this issue and will notify all subscribers as soon as the issue has been resolved.

      Terms and conditions (PERSONAL/CONSUMER):

      The following terms and conditions relate to Vodafone's. Ireland-Wide Tariff (IWT) and are in addition to and form part of the General Terms and Conditions of the Vodafone mobile telecommunications service. The General Terms and Conditions and the terms and conditions of the IWT are available on request from your local Vodafone Agent, at www.vodafone.ie or directly from Vodafone (FreeFone 1907). Vodafone customers can register for IWT by dropping into their local Vodafone retail agent or by calling Customer Care on 1907.

      New Vodafone Customers can also apply for IWT upon registration at point of sale.

      To avail of the Vodafone Ireland-Wide Tariff users must be on the Vodafone UK network in Northern Ireland when making a call.

      Ireland-Wide Tariff is available for Light, Active, Extra and Performer bill pay customers.

      Customers on Eirtime options may avail of this tariff by subscribing to the bill pay option.

      Each eligible customer whose application is accepted by Vodafone shall be registered for IWT every month thereon in.

      IWT shall be made available to the Customer from their next bill day following registration.

      All calls made from Northern Ireland to any 00 353 number will be charged at your standard Vodafone rate.

      Calls made to 00 353 numbers when travelling in Northern Ireland will not reduce your inclusive monthly minutes.

      All calls made from Northern Ireland to 00 44 numbers will be charged at our existing roaming rates.

      All calls received when in Northern Ireland are FREE.

      All calls made to 171 are FREE when travelling in Northern Ireland.

      All calls made to 1907 are FREE when travelling in Northern Ireland.

      GPRS, MMS and outgoing text messages are not included in this tariff, and will be charged at our existing roaming rates.

      ICB (Instant call back) calls via 171 (Voicemail) are charged at normal roaming rates.

      Call diverting is included in the Ireland-Wide Tariff.

      Vodafone reserves the right to withdraw and/or terminate IWT generally or from any particular Customer (without reason) at any time and to vary or amend any element of IWT at any time without further notice. The Customer may terminate IWT at any time.

      These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason.

      Due to a temporary technological restriction, Ireland Wide Tariff subscribers with a 3G handset will be unable to avail of the Ireland Wide Tariff rates. Vodafone is currently working to rectify this issue and will notify all subscribers as soon as the issue has been resolved.

      SPLITsim Terms and Conditions

      1. These terms and conditions apply to use of Vodafone's SPLITsim product ('SPLITsim'). These terms and conditions are in addition to the existing terms and conditions under which You enjoy access to Vodafone's mobile telecommunications services ('Your Vodafone Contract'). In these terms and conditions "You" means the Vodafone business customer identified below.
      2. SPLITsim is only available to Vodafone customers who have a valid existing post-pay business contract with Vodafone. SPLITsim is not available to Vodafone personal customers. SPLITsim enables Vodafone to provision individual SIM cards with a post-paid account ('the Post-Paid Account') and a pre-paid account ('the Pre-Paid Account') (both an "Account"). You cannot have two post-paid accounts or two pre-paid accounts on a SPLITsim SIM card. The Pre-Paid Account cannot be changed to a post-paid account. The MSISDN (mobile number) for the Pre-Paid Account cannot be changed.
      3. All users of the Accounts must be Your employees ('Users').
      4. The Post-Paid Account is subject to the terms and conditions of Your Contract
      5. The Pre-Paid Account is subject to these terms and conditions and the General Terms and Conditions of Vodafone Pre-paid Mobile Telecommunications Service ('the Pre-Paid Terms'). You must make Your Users aware that use of the Pre-Paid Accounts is subject to these terms and conditions and the Pre-Paid Terms. You expressly agree to fully indemnify Vodafone against all costs, claims, damages and expenses that arise as a result of Your failure to comply with this clause 5.
      6. Any call credit, inclusive minutes, data or SMS messages or any promotion that may be offered by Vodafone to a particular Account from time to time cannot be transferred to another Account.
      7. You are responsible for the Post-Paid Account at all times. Your User(s) will be responsible for the Pre-Paid Account(s) at all times.
      8. You are expressly advised that:
        1. changes of ownership and account management for the Post-Paid Account will only be permitted if notified to Vodafone in writing by Your designated account key contact;
        2. Vodafone will treat Your User as the 'owner' of the Pre-Paid Account. Each User will have full authority to deal with their Pre-Paid Account as the User sees fit (e.g. the User will be able to 'port' the MSISDN to another service provider or sever the Pre-Paid Account from the Post-Paid Account without Your consent);
        3. Vodafone will not entertain any correspondence in relation to 'ownership' of Accounts or MSISDNs. In the event of such a dispute, Vodafone will treat Accounts and MSISDNs in accordance with these terms and conditions;
        4. You remain fully liable at all times for all costs and charges incurred on the Post-Paid Account;
        5. Users remain fully liable for all call credit consumed through use of the Pre-Paid Account;
        6. It is the responsibility of You and each User to ensure that SPLITsim is used properly and that the appropriate Account is active at any given time. It is also the responsibility of You and each User to ensure that any call diverts that are set up are correct at all times. Vodafone will not entertain any correspondence in relation to any claims by You or Your Users that costs were incurred on the incorrect Account. No refunds or credits will issue in this respect;
        7. You and Your Users expressly agree and acknowledge that Vodafone shall not be liable in contract tort (including negligence, breach of duty and breach of statutory duty) or otherwise for any loss, whether direct or indirect (including but not limited to loss of profits, business, anticipated savings or data or for wasted expenditure) or for any other consequential loss or for claims from third parties relating to such indirect, consequential or secondary losses, arising from use of SPLITsim.
        8. Vodafone shall not be liable for calls that are not received as a result of using SPLITsim (e.g. calls missed as a result of having the incorrect Account 'activated'). It will be possible to divert calls to the 'active' Account from the deactivated Account. Vodafone's standard call divert charges will apply to the Account that the calls are diverted from. Call divert only applies to voice traffic, SMS messages cannot be diverted.
      9. Use of SPLITsim may result in limitations or restrictions to Vodafone services or handset functionality. You are expressly advised that:
        1. SPLITsim is not fully compatible with all mobile phone handsets. Certain handsets may experience deteriorated operational quality or reduced functionality when used with SPLITsim;
        2. 'Dialset' features (fixed dialling lists) will not be available with SPLITsim;
        3. access to certain Vodafone account management services (e.g. SIM changes via MyVodafone) will be restricted. Your Users will not be able to avail of these services;
        4. SPLITsim SIM cards can only be replaced during normal Vodafone business hours and only through Your account manager;
        5. SPLITsim will not be available on Vodafone's third generation ('3G') network;
        6. You are strongly advised to clarify the applicability of the above limitations with Your account manager prior to availing of SPLITsim.
      10. In the event of a change of ownership, the relevant Accounts will be severed from each other. If the User chooses to remain as a Vodafone customer they will be offered a new SIM card with the Pre-Paid Account profile. Users must take appropriate steps to ensure that any content on the handset or SPLITsim SIM card that they wish to retain (e.g. SMS messages, phonebook, etc) is preserved, copied or transferred prior to the change of ownership being effected.

      Vodafone Wireless Office Plus and Vodafone Wireless Office Terms and Conditions

      1. The following terms and conditions are for Vodafone’s Wireless Office and Wireless Office Plus service (“the Service”) and are in addition to and form part of the general terms and conditions under which you enjoy access to Vodafone’s mobile telecommunications services.  For further details on these general terms and conditions as they apply to you please contact your account manager (where applicable, your local Vodafone store or Vodafone Customer Care.
      2. The price plan is for a minimum of 12 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. The Service is available only to post-paid business customers of Vodafone who use a Vodafone virtual private network (“VPN”) and who are subscribed to a qualifying Vodafone business tariff (as determined by Vodafone from time to time) (“the Tariff”). You must meet these criteria to avail of the Service.
      4. Existing Vodafone business customers may register for the Service by contacting their Account Manager, local Vodafone store, or Vodafone Customer Care. The Service will become operable on your next bill day following successful implementation of the Service on your systems.
      5.         Eligible business customers who subscribe to the Service shall be entitled to make unlimited Vodafone-to-Vodafone ‘on-net’ calls to other members of their VPN
      6. For the purposes of the Service “on-net” calls means calls between your Vodafone mobiles subscribed to the Service and belonging to the same VPN. The service also include calls from these Vodafone mobiles to up to ten (10) of your Irish fixed line numbers. The ten (10) fixed line numbers must be your numbers (i.e. registered in the name of the Vodafone customer subscribing to the Service) and must be included in your VPN. Third parties’ numbers are not acceptable.
      7. Under no circumstance are the types of calls listed below included within the Service. All such calls will be charged for at Vodafone’s standard rates determined by the tariff that you are subscribed to. Calls not included are:
        1. calls to any mobile numbers outside your VPN;
        2. save as set out in paragraph 5 above, calls to any number belonging to another mobile or fixed telecommunications network;
        3. calls made while roaming
        4. international calls; save where the customer has subscribed to Vodafone Business Passport, Vodafone Wireless Office International Plus or Wireless Office Share International Plus.  Details of these plans are on www.vodafone.ie
        5. diverted calls and calls to voicemail;
        6. save for a ‘Prolink’ as described in paragraph 11 (which is required to operate certain functions of the Service), calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03);
        7. calls to ISPs or mobile ISPs
      8. You may register one Irish fixed line number to be mapped to a Vodafone mobile number to allow calls to that fixed line number to be routed to your VPN mobile numbers at no extra charge. This process of number translation will take place on your PABX.
      9. This contract is for a minimum period of twelve (12) months.  If you wish to terminate the contract during that initial period you must pay a cancellation charge.  This charge is based on the number of handsets you have multiplied by the number of remaining months multiplied by the monthly tariff charge that you pay per handset. After the initial twelve (12) month period this contract will automatically roll over from month to month until terminated by either you or Vodafone on twenty eight (28) days’ written notice.
      10. Vodafone reserves the right to vary or amend any element of this Service at any time. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason. Any changes made to the product, tariffs or terms and conditions will be notified to you by advertisement in national press or will be posted on
        www.vodafone.ie/business . These changes will be posted not less than 14 days before they take effect.
      11. Title to any equipment supplied to you by Vodafone to use the Service will remain with Vodafone. Risk in all supplied equipment will rest with you
      12. You accept that responsibility for the installation, maintenance and operation of the mobile gateway device (“Prolink”) to be integrated with your PABX is your sole responsibility. Vodafone is not and will not be liable or responsible for the installation, operation or maintenance of this equipment or its interaction with your PABX.
        Fair Use Policy
      13. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Service. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed the Service and the related tariffs by reference to average business customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free on-net VPN calls likely to be made by users). If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy.

        If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.

      Vodafone Control Solo Terms and Conditions

      1. The following terms and conditions of the Vodafone Control Solo Tariffs (the “Tariffs”) (formerly Wireless Office Solo) are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail.
      2. The price plan is for a minimum of 12 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      4. Customers can choose one of two Tariffs:
        • Vodafone Control Voice
        • Vodafone Control Voice and Text (+)
      5. Each Tariff has a defined monthly allocation of voice calls or voice calls and texts, after which additional calls/texts will be charged as per the standard rate for calls and texts for Wireless Office Plus price plans

         Allocation per billing cycle / month
        Vodafone Control Voice10,000 minutes
        Vodafone Control Voice and Text10,000 minutes and 10,000 texts

        Note: Month starts and ends in accordance with your billing cycle
      6. Customers may use their monthly allocation of minutes to make anytime calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. The monthly allocation of minutes cannot be used to call certain numbers (including, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers). The monthly allocation of minutes cannot be used while roaming.
      7. Customers may use their monthly allocation of text messages to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming.
      8. Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (ex. UK) it will be charged at a roaming rate of 65c per call.
      9. Customers on a Tariff cannot carry over any remaining minutes or texts to the next month.
      10. Customers migrating to a Tariff cannot carry over any remaining minutes or texts from a previous tariff.
      11. Customers who subscribe to a Tariff will automatically be opted into Vodafone Passport unless otherwise specified at time of connection. Customers can opt out of Vodafone Passport at any time, without penalty and will be subsequently charged at standard roaming rates for calls and texts.
      12. The following chargeable Add Ons will be available to Customers who subscribe to a Tariff:
        1. Chargeable Add Ons available with both Tariffs
          • 1 GB Mobile Internet Add On
          • Windows Mobile 25MB
          • Windows Mobile 50MB
          • 15MB Data Add On
          • 25MB Data Add On
          • Vodafone Connect Abroad Daily
          • Vodafone Connect Abroad Monthly
          • BlackBerry Roaming Add On
          • Vodafone Business Email Enterprise
          • Vodafone Business Email Internet
          • Vodafone BlackBerry Internet
        2. Chargeable Add Ons only available with Wireless Office Solo Voice Tariff
          • Text 150
          • Text 250
          • Text 450
      13. Existing bill pay customers who want to move to either Tariffs may have to cancel Add Ons if they are incompatible with the relevant Tariff and Add Ons.
      14. The contract term for both Tariffs is 12 months. Customers wishing to cancel their subscription to a Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the monthly tariff charge. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days written notice.

      Vodafone Control Solo UK Terms and Conditions

      1. The following terms and conditions of the Vodafone Control UK Tariff (the “Tariff”) are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail
      2. The price plan is for a minimum of 12 - 18 months contract, dependent on handset, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. Customers may use the Tariff to make unlimited calls to
        • National numbers in the Republic of Ireland (including mobile numbers, landline numbers);
        • International calls to the UK (including mobile numbers and landline numbers);
        • Roaming calls while in the UK back to Ireland
        • Roaming Calls while in the UK to other UK numbers (including Mobiles & Landlines).
      4. The contract term for this Tariff is for a minimum of 12 - 18 months contract, dependent on handset. Customers wishing to cancel their subscription to a Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the monthly tariff charge. In addition, Vodafone reserves the right to recover any unique investment given to you, the customer, in the form of loyalty credit, free/subsidised hardware or bespoke tariff offering. This investment will be recovered on a pro-rated basis for the months remaining in your contract. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days' written notice.
      5. Calls to certain numbers are excluded from the Tariff. While in Ireland these include: LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve, Vodafone mobile ISP numbers, international numbers outside of UK mobiles and landlines and International Directory Enquiries While roaming in the UK the following call types of calls are excluded from the tariff: premium rate numbers, directory enquiry numbers, any use of data, calling international numbers whilst roaming (E.g. roaming in the UK and dialing a mobile number in Spain).
      6. When Roaming in the UK the ‘UK’ refers to the operators listed below:
        • O2 UK (Telefónica O2 UK Limited, BT Cellnet)
        • Orange PCS UK
        • T-Mobile UK (One to One)
        • Vodafone UK
        • Hutchison 3G UK

        It does not include:
        • Isle of Man
        • Jersey
        • Guernsey
      7. The Tariff is subject to a fair usage policy, which is defined by as follows:

         Monthly Fair usage policy for voice usage / month
        Vodafone Control Solo UK10,000 minutes shared across all voice connections on the customer level account

        75% of a customer level account minutes must be consumed within the Republic of Ireland. For example if you consume a total of 10,000 minutes across your customer level account in a given month; 75% of 10,000 minutes must be consumed through national or international dialing within the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable or if more than 25% of minutes are made in the UK, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage; (15c per minute), transfer you to a tariff which does not include unlimited calls or to suspend or terminate your Service provided under this Tariff.

      8. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates
        • Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03)
        • Calls hosted via a ‘Prolink’
        • Calls hosted via a Direct Link
      9. To be eligible for the Tariff you must have all your voice connections on it. If you combine your voice connections between this Tariff and a different Vodafone tariff (for example Wireless Office Plus) we will either:
        • Migrate all your voice connections onto the price plan to which the majority of your other connections are subscribed. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your voice connections; or
        • Terminate your voice connections with Vodafone and the appropriate early termination fees will apply.
      10. You agree not to resell, sub-license or attempt to resell, sub-license or otherwise exploit commercially the Tariff, or the Service (as described in the General Terms and Conditions of the Vodafone Mobile Telecommunications Service) or any part of the Service provided under this Tariff.
      11. Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (except. UK) it will be charged at a roaming rate of 65c per call. (ex VAT).
      12. Customers choosing the ‘Unlimited Texts’ Add On may use the Add On to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The Add On cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming. The Add On is solely for the use of the voice connection subscribed to it and it cannot be shared across multiple voice connections. If your usage is deemed to be excessive or unreasonable, in excess of the threshold outlined in Paragraph 7, Vodafone reserves the right to ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at a rate of 9c per text.
      13. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
      14. Customers migrating to the Tariff cannot carry over any remaining minutes or texts from a previous tariff. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
      15. Customers who subscribe to the Tariff will be eligible to be opted into Vodafone Passport . This must be specified at time of connection. For the purposes of roaming, the ‘same as home rate’ will be 15c ex VAT. Customers who are not opted into Vodafone Passport will be charged at standard roaming rates for calls and texts.
      16. The following chargeable Add Ons will be available to customers who subscribe to the tariff:
        • 1 GB Mobile Internet Add On
        • Windows Mobile 25MB
        • Windows Mobile 50MB
        • Vodafone Connect Abroad Daily
        • Vodafone Connect Abroad Monthly
        • BlackBerry Roaming Add On
        • Vodafone Business Email Enterprise
        • Vodafone Business Email Internet
        • Vodafone BlackBerry Internet
        • Vodafone BlackBerry Enterprise
      17. Existing Pay Monthly customers who want to move to the Tariff may have to cancel Add Ons if they are incompatible with the Tariff and Add Ons
      18. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.

      Vodafone Control Terms and Conditions

      1. The following terms and conditions of the Vodafone Control Tariff (the “Tariff”) are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail.
      2. The price plan is for a minimum of 18 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. Customers may use the Tariff to make unlimited calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. Calls to certain numbers are excluded from the Tariff (including: international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers) Calls made whilst roaming are also excluded from the Tariff.
      4. The Tariff is subject to a fair usage policy, which is defined by as follows:
         Monthly Fair usage policy for voice usage
        Vodafone Control Lite (3-9 handsets)50,000 minutes shared across all voice connections on the account
        Vodafone Control (10-50 Handsets)
        100,000 minutes shared across all voice connections on the account
         The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage (15c per minute), transfer you to a tariff which does not include unlimited calls or to suspend or terminate your Service provided under this Tariff.
      5. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates (15c per minute)
        • Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03)
        • Calls hosted via a ‘Prolink’
      1. To be eligible for the Tariff you must have all your voice connections on it. If you combine your voice connections between this Tariff and a different Vodafone tariff (for example Wireless Office Plus) we will either:
        • Migrate all your voice connections onto the price plan to which the majority of your other connections are subscribed. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your voice connections; or
        • Terminate your voice connections with Vodafone and the appropriate early termination fees will apply.
      1. You agree that to be eligible for the Tariff you must have more than three voice connections on the Tariff
      2. It is a condition of the Tariff that the user of each voice connection is your employee. In the event that the user of that voice connection is not your employee, Vodafone reserves the right to migrate the relevant voice connections onto a prepaid price plan. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your relevant voice connections. Vodafone may from time to time require you to confirm that all your voice connections are used principally by your employees.
      3. You agree not to resell, sub-licence or attempt to resell, sub-licence or otherwise exploit commercially the Tariff, or the Service (as described in the General Terms and Conditions of the Vodafone Mobile Telecommunications Service) or any part of the Service provided under this Tariff.
      4. Customers on the Tariff can choose to tailor it through the addition of unlimited Subscriber Level Add Ons which are solely available with this Tariff. These Add Ons can be added to any number of voice connections on the account. The thresholds set are in accordance with the average customer usage and are regularly reviewed to ensure its suitability.
        Add onsMonthly fair usage threshold per voice connection
        Vodafone Control Unlimited Texts Add On10,000
        Vodafone Control Unlimited International Minutes Add On5,000
      5. Customers choosing the ‘Vodafone Control Unlimited Texts’ Add On may use the Add On to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The Add On cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming. The Add On is solely for the use of the voice connection subscribed to it and it cannot be shared across multiple voice connections. If your usage is deemed to be excessive or unreasonable, in excess of the threshold outlined in Paragraph 9, Vodafone reserves the right to ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at a rate of 9c per text.
      6. Customers choosing the Vodafone Control Unlimited International Minutes Add On may use the Add On to make international calls to international mobile and landline calls to the UK, Near, Mid & Far Europe, USA, Canada, Australia & New Zealand at any time. Calls outside of these destinations will be charged at the standard Wireless Office Plus international call charges. The Add On is solely for the use of the voice connection subscribed to it and it cannot be shared across multiple voice connections. If your usage is deemed to be excessive or unreasonable, in excess of the threshold outlined in Paragraph 9, Vodafone reserves the right to ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at the standard Wireless Office Plus international call charges.
      7. Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (ex. UK) it will be charged at a roaming rate of 65c per call. (ex VAT).
      8. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
      9. Customers migrating to the Tariff cannot carry over any remaining minutes or texts from a previous tariff. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
      10. Customers who subscribe to the Tariff will be eligible to be opted into Vodafone Passport . This must be specified at time of connection. For the purposes of roaming, the ‘same as home rate’ will be 15c ex VAT. Customers who are not opted into Vodafone Passport will be charged at standard roaming rates for calls and texts.
      11. The following chargeable Add Ons will be available to customers who subscribe to the tariff:
      1. Existing bill pay customers who want to move to the Tariff may have to cancel Add Ons if they are incompatible with the Tariff and Add Ons
      2. The contract term for the Tariff is 18 months. Customers wishing to cancel their subscription to the Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the subscriber monthly rental charge plus the customer monthly rental charge. In addition, Vodafone reserves the right to recover any unique investment given to you, the customer, in the form of loyalty credit, free/subsidised hardware or bespoke tariff offering. This investment will be recovered on a pro-rated basis for the months remaining in your contract. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days' written notice.
      3. The Tariff is available to customers with a maximum of 50 subscribers.
      4. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.

      Vodafone Control UK Terms and Conditions

      1. The following terms and conditions of the Vodafone Control UK Tariff (the “Tariff”) are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail.
      2. The price plan is for a minimum of 18 months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. Customers may use the Tariff to make unlimited calls to
        • National numbers in the Republic of Ireland (including mobile numbers, landline numbers);
        • International calls to the UK (including mobile numbers and landline numbers);
        • Roaming calls while in the UK back to Ireland
        • Roaming Calls while in the UK to other UK numbers (including Mobiles & Landlines).
      4. The contract term for this Tariff is for a minimum of 18 months. Customers wishing to cancel their subscription to the Tariff during the contract term will be charged a cancellation charge. This charge will be calculated by multiplying the number of remaining months in contract by the subscriber monthly rental charge plus the customer monthly rental charge. In addition, Vodafone reserves the right to recover any unique investment given to you, the customer, in the form of loyalty credit, free/subsidised hardware or bespoke tariff offering. This investment will be recovered on a pro-rated basis for the months remaining in your contract. Customers may terminate this contract as set out in the general terms and conditions under which you enjoy access to Vodafone's mobile telecommunications services. At the end of the contract term, this contract will automatically roll-over on a monthly basis until terminated by either the customer or Vodafone upon 28 days' written notice.
      5. Calls to certain numbers are excluded from the Tariff. While in Ireland these include: LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve, Vodafone mobile ISP numbers, international numbers outside of UK mobiles and landlines and International Directory Enquiries While roaming in the UK the following call types of calls are excluded from the tariff: premium rate numbers, directory enquiry numbers, any use of data, calling international numbers whilst roaming (E.g. roaming in the UK and dialing a mobile number in Spain).
      6. When Roaming in the UK the ‘UK’ refers to the operators listed below:
        • O2 UK (Telefónica O2 UK Limited, BT Cellnet)
        • Orange PCS UK
        • T-Mobile UK (One to One)
        • Vodafone UK
        • Hutchison 3G UK

          It does not include

        • Isle of Man
        • Jersey
        • Guernsey
      7. The Tariff is subject to a fair usage policy, which is defined by as follows:

         
         Monthly Fair usage policy for voice usage
        Vodafone Control UK (3-50 Handsets)
        100,000 minutes shared across all voice connections on the customer level account

        75% of a customer level account minutes must be consumed within the Republic of Ireland. For example if you consume a total of 10,000 minutes across your customer level account in a given month; 75% of 10,000 minutes must be consumed through national or international dialing within the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable or if more than 25% of minutes are made in the UK, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage; (15c per minute), transfer you to a tariff which does not include unlimited calls or to suspend or terminate your Service provided under this Tariff.

      8. Under no circumstance are the types of calls listed below included within the Tariff. All such calls will be charged for at Vodafone's standard rates
        • Calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03)
        • Calls hosted via a ‘Prolink’
        • Calls hosted via a Direct Link
      9. To be eligible for the Tariff you must have all your voice connections on it. If you combine your voice connections between this Tariff and a different Vodafone tariff (for example Wireless Office Plus) we will either:
        • Migrate all your voice connections onto the price plan to which the majority of your other connections are subscribed. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your voice connections; or
        • Terminate your voice connections with Vodafone and the appropriate early termination fees will apply.
      10. You agree that to be eligible for the Tariff you must have more than three voice connections on the Tariff.
      11. It is a condition of the Tariff that the user of each voice connection is your employee. In the event that the user of that voice connection is not your employee, Vodafone reserves the right to migrate the relevant voice connections onto a prepaid price plan. We will notify you of this change by phone or email. If you contact us within 30 days of notification you may choose the price plan to which we migrate your relevant voice connections. Vodafone may from time to time require you to confirm that all your voice connections are used principally by your employees.
      12. You agree not to resell, sub-license or attempt to resell, sub-license or otherwise exploit commercially the Tariff, or the Service (as described in the General Terms and Conditions of the Vodafone Mobile Telecommunications Service) or any part of the Service provided under this Tariff.
      13. Customers on the Tariff can choose to tailor it through the addition of unlimited Subscriber Level Add Ons which are solely available with this Tariff. These Add Ons can be added to any number of voice connections on the account. The thresholds set are in accordance with the average customer usage and are regularly reviewed to ensure its suitability.
         Add OnsMonthly fair usage threshold per voice connection
        Vodafone Control Unlimited Texts Add On10,000 texts
        Vodafone Control Unlimited International Minutes Add On5,000 minutes
      14. Customers choosing the ‘Vodafone Control Unlimited Texts’ Add On may use the Add On to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The Add On cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming. The Add On is solely for the use of the voice connection subscribed to it and it cannot be shared across multiple voice connections. If your usage is deemed to be excessive or unreasonable, in excess of the threshold outlined in Paragraph 7, Vodafone reserves the right to ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at a rate of 9c per text.
      15. Customers choosing the Vodafone Control UK Unlimited International Minutes Add On may use the Add On to make international calls to international mobile and landline Near, Mid & Far Europe, USA, Canada, Australia & New Zealand at any time. Calls outside of these destinations will be charged at the standard Wireless Office Plus international call charges. The Add On is solely for the use of the voice connection subscribed to it and it cannot be shared across multiple voice connections. If your usage is deemed to be excessive or unreasonable, in excess of the threshold outlined in Paragraph 9, Vodafone reserves the right to ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at the standard Wireless Office Plus international call charges.
      16. Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (except. UK) it will be charged at a roaming rate of 65c per call. (ex VAT).
      17. Customers on the Tariff cannot carry over any remaining minutes or texts to the next month.
      18. Customers migrating to the Tariff cannot carry over any remaining minutes or texts from a previous tariff. Customers migrating from the Tariff cannot carry over any remaining minutes or texts to a new tariff.
      19. Customers who subscribe to the Tariff will be eligible to be opted into Vodafone Passport . This must be specified at time of connection. For the purposes of roaming, the ‘same as home rate’ will be 15c ex VAT. Customers who are not opted into Vodafone Passport will be charged at standard roaming rates for calls and texts.
      20. The following chargeable Add Ons will be available to customers who subscribe to the tariff:
      21. Existing Pay Monthly customers who want to move to the Tariff may have to cancel Add Ons if they are incompatible with the Tariff and Add Ons
      22. The Tariff is available to customers with a minimum of 3 and a maximum of 50 subscribers. All subscribers must be on the same customer number in order to avail of this tariff offer.
      23. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      24. For a customer to avail of this tariff they must be registered within the Republic of Ireland with a VAT number.

      Terms and Conditions for Vodafone Content Services

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. The following terms and conditions of the Vodafone content services are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. In the event of any conflict, these terms and conditions shall prevail.
      3. The Services enable Customers to access Content (including images, sounds, video and other applications) made available to them by Vodafone (e.g. via Vodafone live! and similar portals) either by way of Downloading or by Streaming to a mobile phone, personal computer, personal digital assistant or other access device (an "Access Device").
      4. Downloading is where a copy of the Content is installed onto the Customer's Access Device for future use by the Customer in accordance with the applicable terms and conditions.
      5. Streaming is a live feed of data from an external source (for example from the Vodafone server) to the Customer's Access Device where no copy of the content/application is installed onto the Customer's Access Device (other than a temporary one as part of the delivery and display of that content).
      6. Where content is delivered by way of Downloading:
        • Customers may save the Content on their Access Device but (unless expressly permitted) are strictly prohibited from saving such Content elsewhere; and
        • each request by the Customer to download that Content (i.e. each copy sent to them) will constitute a separate event to be paid for by the Customer at the applicable rate in accordance with the Customer's tariff plan.
      7. Where content is delivered by way of Streaming:
        • Customers are strictly prohibited from saving the Content on any device (including the Access Device); and
        • each request by the Customer for that Content (i.e. each viewing) will constitute a separate event to be paid for by the Customer at the applicable rate in accordance with the Customer's tariff plan.
      8. Customers acknowledge and accept that the Content is protected by copyright, trade mark and other intellectual property rights of Vodafone or its licensors. Customers are strictly prohibited from editing or modifying the Content, copying, distributing or forwarding the Content to one or more third parties or allowing third parties to access it.
      9. Prior to requesting the Services, Customers should ensure that:
        • their Access Device is compatible and appropriately enabled to receive the selected Content. If Customers are unsure whether this is the case they should check the information on www.vodafone.ie, consult their handbook or contact Vodafone customer care;
        • (where the Content is to be Downloaded) they have sufficient memory capacity available to receive and save the Content once Downloaded;
        • their Access Device remains switched on and connected to the Vodafone network (i.e. does not move out of range) for the duration of the Download/Streaming.

      Wireless LAN Services terms and conditions - Please read carefully

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer. These terms and conditions, together with the Vodafone m-pay terms and conditions (together, "the Terms and Conditions") are the Terms and Conditions which apply to the supply of the Vodafone wireless LAN service (the "Service"). By continuing to register and/or use the Service you agree to be bound by the Terms and Conditions. You also agree that once the Service has started with your agreement, you will lose your statutory right of cancellation (if applicable) under the European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations, 2001.

      2. We suggest that you print out and keep a copy of the Terms and Conditions for your records. Vodafone reserves the right to vary or change the Terms and Conditions and/or the Service for any valid technical, operational or commercial reasons or if required under our license or if required by law or due to regulatory obligations, in which case, an updated version shall be made available on this page and it is your responsibility to review this periodically. Your continued access to the Service after any such changes have been made shall constitute your consent to such changes.

      3. This Service is made available to you by Vodafone Ireland Limited ("Vodafone"), MountainView, Leopardstown, Dublin 18, Ireland. Registered in Ireland No. 326967. However where a third party service or content provider ("Provider") is identified as providing a particular service or application forming part of the Service then you may also be contracting directly with such Provider and your access to and use of that service or application may be subject to additional terms and conditions. For the avoidance of doubt in using any such Provider service you will still be bound by these Terms and Conditions to the extent they are applicable.

      4. Not all Vodafone customers will be able to use this Service:

      • A precondition for the registration for this Service is that you are registered with Vodafone's m-pay service;
      • Some laptops may have security settings which will not allow access to the Service.
      • Vodafone shall not be responsible or liable if you cannot use this Service because it does not work with your laptop or because the Vodafone m-pay service is not available to you for any reason.

      The Service

      5. Vodafone WiFi is a service that allows you to access the internet from selected wireless LAN sites (.Hotspots.) by using a wi-fi enabled laptop. Payments for the Service are handled through Vodafone m-pay, via your mobile phone or Vodafone Mobile Connect data card account, depending on which bill you would like the Service to be charged to.

      6. You can access the Service by purchasing a session (a "Session") through Vodafone m-pay. The charge for each Session depends on the length of time you want to stay connected. You can choose whichever Session suits you most and find out the charge for such Session. Future Sessions shall be subject to charges prevailing at that time.

      7. Your Session will begin automatically once you have successfully completed the Authentication Process (as defined below).

      8. This Service is charged on a real-time basis. This means that once a Session begins, it is not possible to pause or stop the Session before it comes to an end and avail of any unused portion of such Session at a later time or date. If you do not use the entire Session in one sitting, you will loose any unused portion of the Session, unless you return to the Session before the Session has come to an end.

      9. When your Session is coming to an end, you will receive a prompt asking whether you would like to purchase another Session:

      • If you reply that you do not want another Session, your Session will end once all the time is used up.
      • If you reply that you do want another Session, you will be directed to the Session payment page again. Your current Session will automatically end. In such circumstances you may lose any webpage, unsaved data, or any application you are working on. Any unused portion of the current Session will be added to your new Session, so long as you begin your new Session immediately.

      Vodafone m-pay

      10. The Vodafone m-pay service is only available to you if you are eligible to apply for it and have successfully registered to use it. If you are not registered for the Vodafone m-pay service, you can apply to register for the service by entering your mobile number as part of the wi-fi registration process. If your application is successful, a pin number will be sent to your mobile phone and you can immediately commence using the Service. Further information and details regarding registration as well as the terms and conditions for use of Vodafone m-pay. Please be aware that the data you provide to us on the initial registration for the Service will be held on the Vodafone Common Registration Platform (CRP)

      11. The Vodafone m-pay service allows you to store your payment and delivery details in a secure online wallet. These details will be processed in accordance with the Vodafone Privacy Policy and will be used each time you choose to use the Vodafone m-pay service to purchase goods or services from Vodafone and third party retailers.

      12. Not all customers will be able to use Vodafone m-pay and subsequently Vodafone wi-fi. Your ability to use this particular payment method will depend on whether or not:

      • You are a contract customer or a pre-paid customer of Vodafone;
      • You fulfil the particular eligibility criteria for that payment method.
      • You are a corporate customer and your company bill payer allows you to use Vodafone m-pay/WiFi
      • You have been suspended or barred from using Vodafone m-pay / wi-fi.

      Authentication process, security details and other information

      13. Each time you are using this Service you will be going through an online authentication process facilitated by us (the "Authentication Process"). The provision of the Service will commence once you have successfully completed the Authentication Process. You will not be charged for the service until you have been successfully authenticated and have chosen a WiFi session duration.

      14. During the Authentication Process, you will be required to provide your mobile number and PIN and any other security information we may require from time to time (together "Authentication Information") as part of the Authentication Process for the Service. When choosing Authentication Information, you must not choose words that are obscene, abusive or likely to cause offence.

      Your obligations

      15. You, as the registered user of the account, will:

      • keep your Authentication Information secure and not let them become public knowledge and ensure that your Authentication Information will not be stored anywhere on a computer or your equipment in plain text;
      • if your Authentication Information becomes known to any unauthorised user, inform Vodafone immediately and change your Authentication Information as soon as possible;
      • provide true, accurate, current and complete information when registering on this website and notify us immediately of any changes or mistakes. If any information provided by you is untrue, inaccurate, not current or incomplete, Vodafone has the right to terminate your account and refuse any and all current or future use of the Service.

      16. Your account is to be used by a single user only and you will not allow simultaneous access using your Authentication Information. You acknowledge that you are responsible for ensuring that no unauthorised access to the Service is obtained using your Authentication Information and that you are liable for all such activities conducted through your account whether authorised or not.

      17. In particular, you must notify us immediately of any change in your mobile phone number, otherwise you may not be able to use the Service. Also, if you cease to use the Vodafone mobile telephony service, you must inform Vodafone immediately. In these circumstances you will no longer be entitled to use the Service.

      18. You request and authorise us to rely and act upon all apparently valid communications as instructions properly authorised by you, even if they may conflict with any other instructions given at any time concerning Service requirements. We will only accept an instruction if you have passed through Authentication Process.

      19. You agree:

      • that you will only use the Service as expressly permitted in the Terms and Conditions;
      • not to assign, re-sell or in any other way transfer your rights or obligations under these Terms and Conditions;
      • to comply with all reasonable instructions or requests of Vodafone or an authorised authority in relation to any Service or the investigation of any offences and to abide by all applicable laws and regulations (including copyright and intellectual property laws), licences, codes of practices and usage policies of connected networks.

      20. You also agree that you will not (and shall not authorise or permit any other party to):

      • use the Service in an unauthorised or unlawful or fraudulent manner (or in a way likely to cause offence to any third party or likely to cause harm to minors in any way) or, use the Service in a manner which, to your knowledge, has any unlawful or fraudulent purpose or effect;
      • use the Service in connection with the carrying out of a fraud or criminal offence, against any public telecommunications operator or otherwise;
      • use the Service to deceive or mislead others, or to disguise the origin of any material transmitted through the Service or to disseminate any unsolicited advertising, promotional materials including "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation;
      • use the Service in any way to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
      • use the Service in any way which infringes any contract that you have with a third party;
      • modify, copy, display, distribute, transfer or sell the Service (or any part of it) or use it for free (or try to do any of these things), unless expressly permitted by Vodafone;
      • use the Service to receive, access or transmit material which is in violation of any law or regulation, is obscene, indecent, abusive, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright), privacy or any other rights or is otherwise objectionable;
      • reverse engineer or decompile (whether in whole or in part) any software used in the Service (except to the extent expressly permitted by law);
      • circumvent the Authentication Process, or any requirements, procedures, policies or regulations of any network or circumvent the security of any host, network or account (referred to as 'cracking' or 'hacking') nor interfere with service to any user, host or network (referred to as 'denial of service attacks') or do anything which is similar. Users who violate systems or network security may incur criminal or civil liability and Vodafone will at its absolute discretion fully co-operate with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities;
      • knowingly or recklessly transmit any electronic material (including viruses) through the Service or use the Service in any way which shall cause or is likely to cause detriment or harm, in any degree, to Vodafone or other Service users or which is likely to cause damage to Vodafone's reputation or property or the reputation or property of any third party;
      • use the Service so as to jeopardise or prejudice the operation, quality or integrity of Service, or the operation, quality or integrity of any telecommunications network, including constant high usage which causes overloading of the network or degrading of the Service for other users.

      Limitation of Liability

      21. You recognise that the Service may, from time to time, be adversely affected by events outside our control, including, without limitation, congestion, network coverage, dropped connections, the availability of Hotspots via which the Services are offered, the performance of wireless enabled devices and the maintenance of a secure network connection. In no event shall Vodafone nor any third parties involved in the provision of the Service be liable for any losses, damages, costs or expenses arising from or in any way connected with:

      • any use or performance of the Service or any errors, defects, interruptions, malfunctions or delays in the provision of the Service;
      • the availability of or non availability of any Hotspot via which the Services are offered;
      • the acts or omissions of other providers of telecommunications or information services or for faults or failures of their equipment or systems;
      • any unauthorised access to or alteration of your computer system, software, messages, information or data otherwise arising out of the use of the Service.

      22. Your sole and exclusive remedy for any loss that you suffer as a result of Vodafone's breach of these Terms and Conditions is to discontinue using this Service, or where you have paid us for any element of the Service, to seek a pro-rata refund for the period of breach. Nothing in these Terms and Conditions shall act to exclude or limit our liability for death or personal injury, fraud or any other liability that may not by applicable law be excluded or limited. Nothing in these Terms and Conditions affects the statutory rights of the consumer.

      Disclaimer

      23. You acknowledge that Vodafone is unable to exercise control over the security or subject matter of data, information, material and content, including but not limited to text, pictures, photographs, software, video, music, sound and graphics ("Content") available via the Service and Vodafone hereby excludes all liability of any kind for the transmission or reception of such Content of whatever nature. You are advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, your communications will pass over third party networks over which we have no control. Unwanted programs or material may be downloaded without your knowledge, which may give unauthorised persons access to your equipment or other access device and the information stored on your equipment or other access device. These programs may perform actions that you have not authorised, possibly without your knowledge. You understand and agree that any material and/or data downloaded or otherwise obtained from the Service is done at your own discretion.

      24. The Service is provided "as is" and to the fullest extent permissible pursuant to applicable law, Vodafone disclaims all warranties, representations and conditions, express or implied which may apply to the Service. In particular, Vodafone makes no warranties or representations:

      • as to the security, suitability, reliability, availability, timeliness, correctness, accuracy or completeness of the Service or any information, material or communications transmitted, obtained or accessed via the Service;
      • that information or materials obtained or accessed by you via Service will be free of infection by viruses, worms, trojan horses or anything else manifesting contaminating or destructive properties.

      25. You expressly understand and agree that your use of the Service is at your own risk. It is your sole responsibility to satisfy yourself prior to using the Service in any way that it is suitable for your purposes and up to date. The Service and in particular, charges are periodically updated and you should check the Service regularly to ensure that you have the latest information. You should also refresh your browser each time you visit the Service to ensure that you download the most up to date version of the Service.

      26. In particular, you assume all responsibility for:

      • taking adequate precautions against all errors, defects, interruptions or malfunctions in the provision of the Service;
      • installing and executing anti-contamination software and otherwise taking steps to ensure that information, if contaminated or infected, will not damage any information or system;
      • all activities conducted through the use of your account, whether authorised by you or not;
      • any dealings with advertisers, promoters or third party vendors on the internet, including the delivery of and the payment for goods and services;
      • obtaining the consent of third parties prior to sending them messages for the purposes of direct marketing.

      Indemnity by You

      27. You accept that you will be liable to Vodafone if you are in breach of these terms or allow others to use the Service in breach of the Terms and Conditions. You irrevocably agree to indemnify us fully against and to hold us harmless on demand from all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liabilities howsoever incurred by us as a result of any claim by a third party resulting from your use of the Service (or use of the Service by anyone who accesses the Service using your Access Information) caused by your breach or non-observance of the Terms and Conditions.

      Changes to the Service

      28. We may from time to time suspend, vary or terminate the Service immediately and without prior notice at any time for repair or maintenance work or in order to upgrade or update the Service.

      Equipment

      29. You must ensure that any equipment used in conjunction with the Service is technically compatible for use with the Service and is used in accordance with any instructions, safety or security procedures applicable to that equipment. Vodafone has no responsibility for any such equipment. You undertake only to use any such equipment, which has been authorised to be used by Vodafone for the use of the Service and you shall immediately remove or cease to use such equipment, which in Vodafone's reasonable opinion causes interference with the Service or causes the Service to be disrupted in any way. In the event that Vodafone has directed you in accordance with this term and you do not follow those in instructions immediately, Vodafone is entitled to terminate your access to the Service.

      Airtime Terms and Conditions

      30. The general terms and conditions of the Vodafone airtime service (or those of your service provider) shall also apply when using the Service if you have a Vodafone mobile connect card or you are using similar Vodafone connection equipment. In the event of any conflict between these Terms and Conditions and the general terms and conditions, these Terms and Conditions shall prevail.

      Our Rights

      31. All copyright and other intellectual property rights in any material (including text, photographs, videos, graphics, logos, music, sound and other material images) contained in the this Service or the internet access software that you use to access the Service is either owned by us or by third parties or has been licensed to us by the rights owner(s) for use with our Service. You are only allowed to use this Service as set out in the Terms and Conditions.

      32. The word or mark "Vodafone" however represented, including stylised representations, all associated logos and symbols, and combinations of any of the foregoing with another word or mark, are the trade marks of Vodafone or one of the Vodafone Group companies or third parties. ALL RIGHTS RESERVED

      Privacy and Use of Information

      33. Vodafone's usage of your personal information (if any is collected) is governed by the Vodafone Privacy Policy, which forms part of this Agreement and which can be accessed at http://www.vodafone.ie/terms/privacy/index.jsp. Vodafone will make available to you the Service via third parties and the traffic data generated during your use of the Service will be held on such third party's systems to be able to provide and further facilitate the Service.

      34. You agree that while Vodafone does not generally and is not required to monitor or edit the use to which you or others use the Service, Vodafone reserves the right to edit, bar or remove any Service and/or Content, at any time as Vodafone in its sole discretion believes to be necessary in order to prevent any breach of these Terms and Conditions or any breach of applicable laws or regulations.

      35. Vodafone may further be required to disclose certain information for the purposes of legal proceedings or in respect of crime or fraud prevention, detection or prosecution.

      36. Your information may also be used for carrying out market and product analysis on your information including traffic data and marketing our or our Group companies. products and services generally, contacting you for these purposes by automated means or otherwise, including by email, fax, mobile phone message, telephone, post and via the world wide web, WAP sites, although you can contact us at any time indicating your objections or preferences with regard to these type of marketing communications.

      Termination and Variation Rights

      37. We may suspend or terminate all or part of the Service to you or bar you from using the Service immediately if (1) you do anything (or allow anything to be done) which we think may damage or affect our commercial interests or business; and/or (2) you fail to pay Vodafone any sums due in connection with any Service; and/or (3) you supply false misleading or inaccurate information to Vodafone at any time; and/or (4) you do not comply with any of your obligations set out in the Terms and Conditions or (if applicable) any terms and conditions applicable to your contract for the use of your equipment.

      38. The suspension or termination of your Vodafone mobile telephony service account for any reason shall also lead to the suspension or termination of this Service.

      39. Vodafone may suspend, withdraw or change the Service generally, at any time for technical, commercial, public interest or operational reasons. In the event that Vodafone is permanently withdrawing the Service, this will be advertised with as much notice as reasonably possible prior to the withdrawal of the Service. Depending on the reason for the suspension, withdrawal or change, it may not be possible to give advance notice. Termination shall not affect the accrued rights and liabilities of either you or us.

      40. Termination of the Service will not affect your obligation to pay for Service used by you or any third party goods or services previously purchased using the Service.

      Customer Care

      41. If you have questions relating to something you have bought you should contact the website where you made the purchase. If you have any comments or require further clarification of any aspect of the Service, please contact Vodafone Customer Care on 1907 between the hours of 9.00 and 17.00 Monday to Friday (excluding bank or public holidays).

      Miscellaneous

      42. You agree that the provision of the Service will start as soon as you have completed the Authentication Process requirements and you acknowledge that you cannot have recourse to the European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations, 2001 to cancel the Service once it has been delivered to you.

      43. Vodafone is regulated by the Commission for Communications Regulation (ComReg) or their replacement from time to time. For more information on ComReg go to: www.comreg.ie.

      44. Severability - If any part of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.

      45. Waiver - Vodafone's failure to exercise any particular right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Vodafone in writing.

      46. Assignment - You are in entering into these Terms and Conditions and undertake that you will not assign, re-sell, sub-lease or in any other way transfer your rights or obligations under these Terms and Conditions or part thereof. Under no circumstances may the use of the Service be resold by you. Contravention of this restriction in any way, whether successful or not, will result in the Service being terminated by Vodafone forthwith. Vodafone may sub-contract the performance of any of our obligations or may transfer our rights and obligations under these Terms and Conditions to any third party at its discretion.

      47. Force Majeure - Vodafone shall not be liable in respect of any breach of these Terms and Conditions due to any cause beyond its reasonable control including but not limited to, Act of God, inclement weather, act or omission of Government or public telephone operators or other competent authority or other party for whom Vodafone is not responsible.

      48. Governing Law - The Terms and Conditions are governed by the laws of the Republic of Ireland and the parties submit to the exclusive jurisdiction of Courts of the Republic of Ireland

      49. Entire Agreement - These Terms and Conditions constitute the entire agreement between Vodafone and you for the use of the Service and they supersede all other communications.

      50. Confidentiality - Vodafone reserves the right at all times to disclose any information as Vodafone deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

      Vodafone Business Works

      1. The following terms and conditions of the Vodafone Business Works data bundle (the "Data Bundle") are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail.

      2. This Data Bundle is only available to:

      2.1.New and existing Customers to Vodafone who sign up to or avail of the Perfect Fit 400 price plan and purchase the Nokia E61 or N70 handset. New Vodafone customers can apply for the Data Bundle at point of sale.

      2.2.Existing Customers of Vodafone who avail of the Perfect Fit 400 price plan and have a compatible 3G handset. Customers may register for the Data Bundle by calling the free phone number 1907 or by using the My Vodafone facility on www.vodafone.ie.

      3.This Data Bundle comprises of two elements, (i) Business Email, and (ii) Phone as Modem. Neither element may be subscribed to individually under this Data Bundle.

      4.Vodafone reserves the right to modify these terms and conditions or discontinue this tariff (or any part of it) for valid commercial technical or operational reasons, subject to prior notice being issued to the Customer.

      Vodafone Perfect Choice Terms and Conditions (from 13 June 2011)

      1. The following terms and conditions of the Vodafone Perfect Choice tariffs (“the Tariffs”) are in addition to and form part of the terms and conditions of the Vodafone mobile communications service. In the event of any conflict, these terms and conditions shall prevail. Unless indicated otherwise herein these are Core Terms and Conditions.
      2. Vodafone reserves the right to withdraw the Tariffs either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      3. Customers who avail of the Tariffs will receive the monthly number of minutes and text messages applicable to the Tariff option they choose as advised by Vodafone from time to time (please refer to Vodafone’s tariff tables for details). Prices are quoted per minute but are charged on a per second basis. All prices are VAT inclusive.
      4. Customers may use the monthly allocation of minutes to make calls to other Vodafone Ireland mobile numbers, national fixed line numbers and other national mobile networks. Any unused portion of the monthly allocation of minutes cannot be carried forward to the next month.
      5. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, international numbers, WAP, e-trieve and Vodafone mobile ISP numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming. These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
      6. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers and other Irish mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages or to send text messages while roaming. Any unused portion of the monthly allocation of text messages cannot be carried forward to the next month.
      7. Free Vodafone calls and texts are available on Perfect Choice plans, please refer to the Vodafone Free Calls and Texts Add On terms and conditions.

      Vodafone Perfect Choice Terms and Conditions (pre 13 June 2011)

      1.  The following terms and conditions of the Vodafone Perfect Choice tariffs (“the Tariffs”) are in addition to and form part of the terms and conditions of the Vodafone mobile communications service. In the event of any conflict, these terms and conditions shall prevail.
      2. Customers who migrate to the Tariffs may not change back to their previous price plan or any plan in that range.
      3. Vodafone reserves the right to withdraw the Tariffs either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      4. A bill pay customer on Perfect Choice or Perfect Choice Access can within the first six months of their contract migrate to an equivalent or higher Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan. A Perfect Choice or Perfect Choice Access customer may not move to a package plan of a lesser value than that which they connected/upgraded to, within these six months. Vodafone reserve the right to amend the length of time for which a customer is unable to migrate to an equivalent or lower Vodafone bill pay package plan.
      5. A Perfect Choice and Perfect Choice Access customer who has served six months on their contract but is still within their minimum contract term can move to any Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan.
      6. Customers who avail of the Tariffs will receive the monthly number of minutes and text messages applicable to the Tariff option they choose as advised by Vodafone from time to time (please refer to Vodafone’s tariff tables for details). Prices are quoted per minute but are charged on a per second basis. All prices are VAT inclusive.
      7. Customers may use the monthly allocation of minutes to make calls to other Vodafone Ireland mobile numbers, national fixed line numbers and other national mobile networks. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, international numbers, WAP, e-trieve and Vodafone mobile ISP numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming. Any unused portion of the monthly allocation of minutes cannot be carried forward to the next month.
      8. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers and other Irish mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages or to send text messages while roaming. Any unused portion of the monthly allocation of text messages cannot be carried forward to the next month.
      9. Customers on Perfect Choice tariffs will receive a monthly sms from Vodafone informing them of their remaining allocation of package minutes and texts mid-way through their billing cycle. Customers cannot choose to opt out of this service.
        Vodafone Perfect Choice Free Calls and Texts
      10. Free Vodafone calls and texts are available on Perfect Choice plans, please refer to the Vodafone Free Calls and Texts Add On terms and conditions.

      Vodafone Perfect Choice Add Ons Terms and Conditions

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. The following terms and conditions of the Vodafone Perfect Choice Add Ons scheme ("the Scheme") are in addition to and form part of the terms and conditions of the Vodafone mobile telecommunications service. In the event of any conflict, these terms and conditions shall prevail.
      3. The following Add Ons are available only to customers on Perfect Choice, Perfect Choice Access, Perfect Choice Access Plus and Vodafone Simply tariffs;
        • Text 150 Add On
        • Text 250 Add On
        • Text 450 Add On
        • Vodafone to Vodafone Text Add On
        • Vodafone to Vodafone Calls Add On
        • Fixed 100 Add On
        • Fixed 200 Add On
        • International 60 Add On
      4. Customers who avail of the Scheme will be entitled to receive a monthly bundle of text messages, minutes or data, in addition to their tariff bundle each month. Once the Add On allocation is used, additional calls/texts will be charged as per standard rate for calls and texts for their price plan. Any unused portion of the monthly allocation of text messages, minutes or data, offered as part of an Add On cannot be carried forward to the next month.
      5. Customers availing of Text 150, Text 250, and Text 450 add ons may use the Add Ons to send text messages to other Vodafone Ireland numbers and other Irish mobile numbers. Customers may not use the monthly Text Add Ons to send international, value added or premium rate text messages or to send text messages while roaming. These text add ons cannot be used to send texts to landlines.
      6. Customers can purchase only one of the following Text Add ons (a) 150 text Add On; (b) 250 text Add On; (c) 450 text Add On.
      7. Customers availing of Vodafone to Vodafone Text Add On may use the Add On to send text messages to other Vodafone Ireland mobile numbers in the Republic of Ireland only. Customers may not use the monthly Add On to send text messages to other Irish mobile numbers, international, value added or premium rate text messages or to send text messages while roaming.
      8. Vodafone to Vodafone Anytime Text Add On has a monthly usage cap of 10,000 texts. Further texts will be charged as per standard rate for calls for each Perfect Choice price plan.
      9. Customers availing of Vodafone to Vodafone Calls Add On may use the Add On to calls messages to other Vodafone Ireland mobile numbers in the Republic of Ireland only. Customers may not use the monthly Add On to calls to other Irish mobile numbers, international, value added or premium rate calls or to make calls while roaming.
      10. Vodafone to Vodafone Anytime Calls Add On has a monthly usage cap of 10,000 minutes. Further minutes will be charged as per standard rate for calls as per the customers’ price plan.

      Free Vodafone Calls & Texts Add On Terms & Conditions

      1. Free Vodafone Calls and Texts Add On are applicable to all Bill pay price plans listed in the grid below and will be a Core element of those price plans.
      2. If a customer does not choose a Free Vodafone Calls and Texts Add On on at point of connection or migration Vodafone will apply a default Free Vodafone Calls and Texts Add On to the customer’s account as follows:

         Default option
        Perfect Choice 50Free Vodafone to Vodafone weekend Calls
        Perfect Choice 100
        Free Vodafone to Vodafone weekend Calls
        Perfect Choice 200
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice 400
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice 600
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access 150
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access 300Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access 500Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access 700Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access Plus
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access Plus 150Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access Plus 300Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access Plus 500Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Choice Access Plus 700Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Simply 100
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Simply 200
        Free Vodafone to Vodafone Anytime Calls and Texts
        Perfect Simply 400
        Free Vodafone to Vodafone Anytime Calls and Texts
      3. Where indicated, customers can choose from 3 Free Vodafone Calls and Texts Add On on their tariff:-
        1. My Friends
        2. Free Vodafone to Vodafone calls and texts
        3. Free landline calls
      4. Customers must choose just one Free Vodafone Calls and Texts Add On from those associated with their chosen tariff. In instances where more than one Free Vodafone Calls and Texts Add On is on an account, the Free Vodafone Calls and Texts Add On will be reverted to the default of Free Vodafone to Vodafone calls and texts applicable to that price plan.
      5. Customers can amend the Free Vodafone Calls and Texts Add On at the point of connection or migration or choose not to avail of a free add on. Migrations from other Vodafone tariffs will have the Free Vodafone Calls and Texts Add On applied to their account on their next bill day. New customers to Vodafone connecting to Perfect Choice will have the Free Vodafone Calls and Texts Add On applied to their account at point of connection.
      6. Customers can change their chosen Free Vodafone Calls and Texts Add On to another associated with their tariff once in every bill cycle. The change will be implemented on customer’s next bill day. Any unused portion of the monthly allocation of minutes or text messages offered as part of a Free Vodafone Calls and Texts Add On cannot be carried forward to the next month.
      7. Upon a change of tariff the customer will not retain the benefit of their chosen Free Vodafone Calls and Texts Add On, which will be cancelled on their next bill day. 
      8. If customer is moving to another tariff within the Perfect Choice range and is eligible for a Free Vodafone Calls and Texts Add On, the customer must choose their Free Vodafone Calls and Texts Add On at point of migration or the default Free Vodafone Calls and Texts Add On will be applied to customer’s account.
      9. Customers who avail of a Free Vodafone Calls and Texts Add On may not be eligible to retain certain Add Ons if they avail of a Free Vodafone Calls and Texts Add On. If customer has an Add On which is incompatible with their desired Free Vodafone Calls and Texts Add On, the add on must be cancelled before the request can be processed. The request will be processed on customer’s next bill day.
      10. Availability of an add on will be determined by the Free Vodafone Calls and Texts Add On chosen as some Add Ons are not compatible with Free Vodafone Calls and Texts Add On. In those circumstances customers will not be able to purchase the Add Ons unless they change their Free Vodafone Calls and Texts Add On to one which is compatible with the Add On.
      11. In relation to Add Ons, customers who have do not avail of a Free Vodafone Calls and Texts Add On on their tariff will be treated as if they have the default option for their tariff as referred to paragraph 9.
      12. Customers on Perfect Choice 200, 400, or 600 who avail of the Free Vodafone to Vodafone weekend calls and text or Free Vodafone to Vodafone Calls and texts options, will have both calls and texts applied to their account automatically. This option is a package and one element cannot be cancelled or amended without affecting the other one.
      13. Each Free Vodafone Calls and Texts Add On has a defined monthly usage limit, after which additional calls/texts will be charged as per the standard rate for calls and texts for each price plan;

         Limit per billing cycle

        Free Vodafone to Vodafone Anytime Calls
        10,000 minutes
        Free Vodafone to Vodafone Anytime Texts10,000 texts
        Free Vodafone to Vodafone Weekend Calls5,000 minutes
        Free Vodafone to Vodafone Weekend TextsText 5,000 texts
        Vodafone My Friends CallsText 2,500 minutes
        Vodafone My Friends TextsText 2,500 texts

        Free landline calls
        1,000 minutes

        Free Vodafone to Vodafone Anytime Calls
      14. Customers may use the monthly allocation of minutes to make anytime calls to other Vodafone Ireland mobile numbers. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, national fixed line numbers, other national mobile networks, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
        Free Vodafone to Vodafone Anytime Text
      15. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers. The monthly allocation of text messages cannot be used to send international, value added, premium rate, or text messages to other Irish mobile numbers or to send text messages while roaming.
        Free Vodafone to Vodafone weekend Calls & Texts
      16. Customers may use the monthly allocation of minutes to make calls from 6pm Friday-8am Monday (incl. Bank Holidays) to other Vodafone Ireland mobile numbers, WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, national fixed line numbers, other national mobile networks, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming. Free Vodafone to Vodafone weekend calls & texts is no longer available to select as a Free Vodafone calls and texts on Perfect Choice 200. Customers already availing of this Free Vodafone calls and texts add on will retain this Free Vodafone calls and texts add on until such a time as they change tariff.
      17. Customers may use their monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, text messages to other Irish mobile numbers or to send text messages while roaming.
        Free Landline Calls
      18. Customers may use the monthly allocation of minutes to make calls to landline numbers in the Republic of Ireland & Northern Ireland. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, national mobile networks, WAP, e-trieve and Vodafone mobile ISP numbers international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming.
        Vodafone My Friends
      19. Customers on Perfect Choice 200,400 & 600 and customers on Perfect Choice Access/Perfect Choice Access Plus 300, 500 & 700 will be entitled to select Vodafone My Friends as their Free Add On.
      20. Customers will be entitled to nominate up to 5 Irish numbers (mobile or landline) and will be entitled to free, anytime calls and texts to those numbers, as appropriate.
      21. Customers may use the monthly allocation of minutes to make anytime calls to  their nominated Irish numbers, including fixed lines. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to)  international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
      22. Customers may use the monthly allocation of text messages to send text messages to other nominated Irish mobile numbers. The monthly allocation of text messages cannot be used to send to international, value added or premium rate numbers, text messages to fixed line numbers or text messages sent while roaming
      23. The My Friends  option is subject to a usage limit as outlined in clause 16
      24. Customers may change their nominated My Friends Number(s) once every thirty (30) days by notifying Vodafone. The change will be effective as of the next bill day, provided that at least 3 days notice is given to Vodafone prior to the bill day. Unused My Friends Minutes/Texts cannot be carried over from month to month and no credit will be awarded in lieu of unused My Friends Minutes / Texts. Calls/Texts made to a My Friends Number after the allocation of My Friends Minutes/Texts has been used up will be charged in accordance with the customers price plan.
      25. If a customer selects the My Friends option but does not select any numbers or does not fulfil their allocation of numbers, they will not be awarded credit in lieu of calls/texts to those numbers

      Vodafone My Friends

      Customers on  Perfect Choice 200,400 & 600 and customers on Perfect Choice Access/Perfect Choice Access Plus 300, 500 & 700 will be entitled to select Vodafone My Friends as their Free Add On.
      Customers will be entitled to nominate up to 5 Irish numbers (mobile or landline) and will be entitled to free, anytime calls and texts to those numbers, as appropriate.

      Customers may use the monthly allocation of minutes to make anytime calls to  their nominated Irish numbers, including fixed lines. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to)  international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.

      Customers may use the monthly allocation of text messages to send text messages to other nominated Irish mobile numbers. The monthly allocation of text messages cannot be used to send to international, value added or premium rate numbers, text messages to fixed line numbers or text messages sent while roaming.

      The My Friends  option is subject to a usage limit as outlined in clause 16

      Customers may change their nominated My Friends Number(s) once every thirty (30) days by notifying Vodafone. The change will be effective as of the next bill day, provided that at least 3 days notice is given to Vodafone prior to the bill day. Unused My Friends Minutes/Texts cannot be carried over from month to month and no credit will be awarded in lieu of unused My Friends Minutes / Texts. Calls/Texts made to a My Friends Number after the allocation of My Friends Minutes/Texts has been used up will be charged in accordance with the customers price plan.

      If a customer selects the My Friends option but does not select any numbers or does not fulfil their allocation of numbers, they will not be awarded credit in lieu of calls/texts to those numbers

      Vodafone BlackBerry ® Service Terms and Conditions

      These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. The wireless communications solution supplied by Vodafone providing “push” access to email and other corporate and non-corporate data via a qualifying BlackBerry ® device or device that supports the service.  BlackBerry®, RIM®, Research In Motion®,SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.  Used under license from Research In Motion Limited.


      BlackBerry T+C.

      1. The following terms and conditions of the Vodafone BlackBerry ® Service are in addition to the terms and conditions applicable to the Tariff (as hereinafter defined) and any add-ons and form part of the general terms and conditions of the Vodafone Ireland Limited ("Vodafone") mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail. The Vodafone BlackBerry ® Service is only available to mobile customers of Vodafone ("Customers") and allows Customers access to the Vodafone BlackBerry ® Service (subject to these terms and conditions) via their mobile phone account.
      2. The Vodafone BlackBerry ®  Service is available only to post-paid customers of Vodafone and who are subscribed to a qualifying Vodafone post-pay tariff (as determined by Vodafone from time to time) (“the Tariff”).  The customer must also have a qualifying BlackBerry ® device or device that supports the service.  You must meet these criteria to avail of the Service.
      3. Customers can only avail of the Vodafone BlackBerry ® Service if they are signed up to the Perfect Choice Access package plan (see separate terms and conditions) or have signed up to on of the   BlackBerry ® data add-on bundles (Internet and Enterprise) (the “Add-On Bundles”) set out below:
        Service Data AllowancePrice (ex. VAT)Contract Length*Out of bundle rate (ex. VAT)
         BlackBerry ® Internet Service 1GB €15 1 month 1.65c per Mb
         BlackBerry ® Enterprise Service Express  1GB €20 1 month 1.65c per Mb
         BlackBerry ® Enterprise Service  1GB €30 1 month 1.65c per Mb
      4. Vodafone reserves the right to withdraw the BlackBerry ® Tariffs either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      5. *Add-On Bundle contract length will be 1 month with 30 day cancellation notice, unless separate handset Terms and Conditions apply.  In the event of conflict the handset contract term shall apply.
      6. No bundle cancelation fees apply unless applicable as per clause 5.
      7. Use of the BlackBerry Access Point blackberry.net (APN) which provides access to email, external websites and BlackBerry ® supported data services either on a BlackBerry device or a device that supports the BlackBerry data, requires an appropriate Vodafone BlackBerry ® tariff or Add-On Bundles as described in clause 3 above. The exact tariff or Add-On Bundle to apply may be determined by the customer’s status profile on the RIM infrastructure.  A tariff is required to access the Vodafone BlackBerry ® Service which enable customers to send and receive emails. A session starts when a customer first connects to the Vodafone BlackBerry ® Service and ends when a customer disconnects from the Vodafone BlackBerry ® Service . The BlackBerry® browser icon or any specific application browser icon loaded on the customer’s BlackBerry® at the time of purchase must be used to access the internet to ensure data usage is taken out of the included data awarded with the tariff. Accessing the mobile internet through any other icon such as Vodafone live! may attract additional charges outside the included data allowance, (Add-On Bundles only). The data allowance can be used to access any webmail account supported by the BlackBerry ® Internet service (including Yahoo!, Hotmail, Gmail and POP3/IMAP, or BES Express account) and BlackBerry® Enterprise Service for Corporate Email accounts.  Accessing any non-BlackBerry data service from the device, such as using the phone as a tethered modem may also attract additional charges.
      8. The BlackBerry® tariff applies to BlackBerry data usage within the Republic of Ireland on Vodafone’s data network for the BlackBerry® Internet/Enterprise Service.  Standard data roaming rates and Terms and Conditions apply to any data used outside of the Republic of Ireland.
      9. In addition to the terms and conditions set out above in relation to use of the BlackBerry® tariffs, RIM’s standard terms and conditions associated with the use of BlackBerry® from Vodafone, the BlackBerry® Internet Service and the BlackBerry® Enterprise Service and other associated products will also apply to use of these products and services.
      10. If a customer uses the Vodafone BlackBerry ® Service for an entire month or part thereof and does not have a tariff or Add-On Bundle as described in clause 3 above then Vodafone reserve the right to apply the most appropriate bundle and/or disconnect the Vodafone BlackBerry ® Service, with or without further notice to the customer.  The exact tariff to apply may be determined by the customer’s status profile on the RIM infrastructure.
      11. All prices, tariffs and credit expiry periods are current as of June 2010 and are subject to change.

      Vodafone BlackBerry ® Service Terms and Conditions

      These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. The wireless communications solution supplied by Vodafone providing “push” access to email and other corporate and non-corporate data via a qualifying BlackBerry ® device or device that supports the service. © 2013 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. BlackBerry T+C.

      1. The following terms and conditions of the Vodafone BlackBerry ® Service are in addition to the terms and conditions applicable to the Tariff (as hereinafter defined) and any add-ons and form part of the general terms and conditions of the Vodafone Ireland Limited ("Vodafone") mobile telecommunications service. In the event of any conflict the terms and conditions below shall prevail. The Vodafone BlackBerry ® Service is only available to mobile customers of Vodafone ("Customers") and allows Customers access to the Vodafone BlackBerry ® Service (subject to these terms and conditions) via their mobile phone account.
      2. These terms and conditions are applicable to the BlackBerry ® Service provided by Vodafone which uses the BlackBerry Access Point blackberry.net (APN) for BlackBerry 7 or earlier device family or Live (APN) for BlackBerry 10 or later device family as the primary data access point for the device only.
      3. The Vodafone BlackBerry ® post-pay Service is available only to post-paid customers of Vodafone and who are subscribed to a qualifying Vodafone post-pay tariff (as determined by Vodafone from time to time) (“the Tariff”). The customer must also have a qualifying BlackBerry ® device or device that supports the service. You must meet these criteria to avail of the Service.
      4. Customers can only avail of the Vodafone BlackBerry ® Service if they are signed up to an applicable integrated voice and data package plan (see applicable terms and conditions) or have signed up to one of the BlackBerry ® data add-on bundles (Internet and Enterprise) (the “Add-On Bundles”) set out below: Integrated voice and data package plans do not cover use of the BlackBerry ® Enterprise Service or BlackBerry ® BES 10 Regulated service, these premium services require the appropriate add on bundle in the table below:
        ServiceData AllowancePrice (ex. VAT)Contract Length*Out of bundle rate (ex. VAT)
        BlackBerry ® Internet Service1GB€151 month1.65c per Mb
        BlackBerry ® Enterprise Service Express1GB€201 month1.65c per Mb
        BlackBerry ® 10 Add on bundle Regulated1GB€201 month1.65c per Mb
        BlackBerry ® 10 Add on bundle Standard2GB€151 month1.65c per Mb
        BlackBerry ® Enterprise Service1GB€301 month1.65c per Mb
      5. Vodafone reserves the right to withdraw the BlackBerry ® Tariffs either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariffs at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      6. *Add-On Bundle contract length will be 1 month with 30 day cancellation notice, unless separate handset Terms and Conditions apply. In the event of conflict the handset contract term shall apply.
      7. No bundle cancelation fees apply unless applicable as per clause 6.
      8. Use of the BlackBerry Access Point blackberry.net (APN) or the Live (APN) which provides access to email, external websites and BlackBerry ® supported data services either on a BlackBerry device or a device that supports the BlackBerry data, requires an appropriate Vodafone BlackBerry ® tariff or Add-On Bundles as described in clause 3 above. The exact tariff or Add-On Bundle to apply may be determined by the customer’s status profile on the BlackBerry infrastructure. A tariff is required to access the Vodafone BlackBerry ® Service which enable customers to send and receive emails. A session starts when a customer first connects to the Vodafone BlackBerry ® Service and ends when a customer disconnects from the Vodafone BlackBerry ® Service. The data allowance can be used to access any webmail account supported by the BlackBerry ® Internet service (including Yahoo!, Hotmail, Gmail and POP3/IMAP, or BES Express account) and BlackBerry® Enterprise Service (supporting BlackBerry 7 or earlier devices and BlackBerry 10 or later devices)for Corporate Email accounts. Accessing any non-BlackBerry data service from the device, such as using the phone as a tethered modem may also attract additional charges.
      9. The BlackBerry® tariff applies to BlackBerry data usage within the Republic of Ireland on Vodafone’s data network for the BlackBerry® Internet/Enterprise Service and BlackBerry 10 services. Standard data roaming rates and Terms and Conditions apply to any data used outside of the Republic of Ireland.
      10. In addition to the terms and conditions set out above in relation to use of the BlackBerry® tariffs, BlackBerry standard terms and conditions associated with the use of BlackBerry® from Vodafone, the BlackBerry® Internet Service, BlackBerry® Enterprise Service, BlackBerry ® 10 services and other associated products will also apply to use of these products and services.
      11. If a customer uses the Vodafone BlackBerry ® Service for an entire month or part thereof and does not have a tariff or Add-On Bundle as described in clause 3 above then Vodafone reserve the right to apply the most appropriate bundle and/or disconnect the Vodafone BlackBerry ® Service, with or without further notice to the customer. The exact tariff to apply may be determined by the customer’s status profile on the RIM infrastructure or CAL (Client Access License) used.
      12. All prices, tariffs and credit expiry periods are current as of May 9th 2013 and are subject to change.

      Perfect Choice International Terms and Conditions

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. These rates are only available to Vodafone customers on Perfect Choice 50, 100, 200, 400 and 600 and customers on the Vodafone Perfect Friends Staff tariff making calls to Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Canada, Croatia, Denmark, Egypt, Finland, France, Germany, UK, Greece, Iceland, Iraq, Israel, Italy, Japan, Korea, Kuwait, Lebanon, Liechtenstein, Luxembourg, FYR Macedonia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Palestine, Portugal, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, USA, Vietnam, Zimbabwe
      3. The cost of calls to the applicable countries is as follows:
      CountryLandlineMobileText
      ALBANIA15c30c15c
      ALGERIA15c30c15c
      ARGENTINA15c30c15c
      ARMENIA15c30c15c
      AUSTRALIA15c30c15c
      AUSTRIA15c30c15c
      AZERBAIJANI REP.15c30c15c
      BAHRAIN15c30c15c
      BELARUS15c30c15c
      BELGIUM15c30c15c
      CANADA15c15c15c
      CROATIA15c30c15c
      DENMARK15c30c15c
      EGYPT15c30c15c
      FINLAND15c30c15c
      FRANCE15c30c15c
      GERMANY15c30c15c
      UK15c30c15c
      GREECE15c30c15c
      ICELAND15c30c15c
      IRAQ15c30c15c
      ISRAEL15c30c15c
      ITALY15c30c15c
      JAPAN15c30c15c
      KUWAIT15c30c15c
      LEBANON15c30c15c
      LIECHTENSTEIN15c30c15c
      LUXEMBOURG15c30c15c
      FYR MACEDONIA15c30c15c
      MALTA15c30c15c
      MEXICO15c30c15c
      MOLDOVA15c30c15c
      NETHERLANDS15c30c15c
      NEW ZEALAND15c30c15c
      NORWAY15c30c15c
      PALESTINE15c30c15c
      PORTUGAL15c30c15c
      SAUDI ARABIA15c30c15c
      SINGAPORE15c30c15c
      SOUTH KOREA15c30c15c
      SPAIN15c30c15c
      SRI LANKA15c30c15c
      SWEDEN15c30c15c
      SWITZERLAND15c30c15c
      USA15c30c15c
      VIETNAM15c30c15c
      ZIMBABWE15c30c15c
      1. Calls are charged at a minimum of one minute and in 30 second increments thereafter
      2. Customers on Perfect Choice price plans who have subscribed to the International 60 Add on will consume minutes from the international add on when calling any of the countries included in this promotion.
      3. Vodafone reserves the right to withdraw the bill pay International rates generally or from any particular Customer at any time and to vary or amend any element of the bill pay International Offer at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason.
      4. The International Rates do not apply to calls to premium rate numbers or to any numbers when roaming outside of Ireland.

      Vodafone Pay as you Use Terms and Conditions

      1. The following terms and conditions of the Vodafone Talk Pay as You Use tariff (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile communications service and the Vodafone 3G broadband terms and conditions between Vodafone and users of the Vodafone 3G broadband service (the “Customer” or “Customers”). In the event of any conflict, these terms and conditions shall prevail.
      2. Existing mobile broadband Customers who are outside their minimum contract period can migrate to the Tariff without incurring any additional charges. Existing Customers that are within their minimum contract period will incur an administrative fee if they wish to migrate to the Tariff. Customers can migrate to the Tariff by contacting their account manager, phoning customer service helpdesk or by calling into a Vodafone Retail store or accredited agent.
      3. The Tariff shall be made available to the Customer from the next bill day following sign up.
      4. The Tariff is charged on a per day basis and charging of the Tariff is initiated when usage by the Customer is detected on the 3G broadband network.
      5. The Customer will be liable for any usage charges of whatsoever nature in relation to the Tariff once use of the 3G broadband modem is initiated on any given day.
      6. A daily usage allowance of 500 megabytes applies. Usage in excess of 500Mb per day will be charged at 2c (VAT inc.) per megabyte up to a maximum limit of 10Gb.
      7. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone 3G Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
          1. fraudulent or illegal;
          2. adversely affecting the Vodafone Network or other Vodafone customer's ability to use or access other Vodafone services provided using the Vodafone Network.
      8. Any unused data within a daily data download allowance cannot be carried over from one day to another.
      9. If for any reason you wish to return your Vodafone mobile broadband modem to the store, you can do so within 7 days and receive a full refund. in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      10. You may cancel your contract at any time without incurring termination charges.
      11. Data roaming is excluded from the Tariff.

      Vodafone Mobile Broadband Instant Connect Terms and Conditions

      1. The following terms and conditions of the Vodafone Mobile Broadband Instant Connect tariff (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile communications service, the Vodafone Mobile broadband terms and conditions between Vodafone and users of the Vodafone Mobile broadband service (the “Customer” or “Customers”), the Vodafone Mobile Broadband Pay as you Use Tariff and the General Terms and Conditions of the Vodafone Landline and Fixed broadband Services. In the event of any conflict, these terms and conditions shall prevail.
      2. The Tariff is only available to Customers who subscribe to Vodafone At Home or Vodafone Office (the “Fixed Broadband & Landline Services”) and will be available to Customers. The Tariff will only be made available to Customers who are awaiting connection to the Fixed Services.
      3. Customers will be charged for usage (subject to the Fair Use policy set out in the Vodafone Mobile broadband terms and conditions) when the Fixed Services are active.
      4. A daily data allowance of 500 megabytes (Mb) applies. Usage in excess of 5Mb per day will be charged at 2c (VAT Inc.) per Mb up to a maximum limit of 5 Gigabytes.
      5. Once the Customer’s Fixed broadband Services are activated the Customers will automatically be migrated over to the Pay as You Use tariff.
      6. The Customer will be liable for any usage charges of whatsoever nature in relation to the Tariff once use of the Mobile broadband service is initiated.
      7. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
          1. fraudulent or illegal; or
          2. adversely affecting the Vodafone Network or other Vodafone customer's ability to use or access other Vodafone services provided using the Vodafone Network.
      8. Any unused data within a daily data download allowance cannot be carried over.
      9. If for any reason you wish to return your Vodafone mobile broadband modem to the store, you can do so within 7 days and receive a full refund. in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      10. You may cancel your contract at any time without incurring termination charges
      11. Data roaming is excluded from the Tariff

      Vodafone Mobile Broadband Instant Connect Terms and Conditions

      1. The following terms and conditions of the Vodafone Mobile Broadband Instant Connect tariff (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile communications service, the Vodafone Mobile broadband terms and conditions between Vodafone and users of the Vodafone Mobile broadband service (the “Customer” or “Customers”), the Vodafone Mobile Broadband Pay as you Use Tariff and the General Terms and Conditions of the Vodafone Landline and Fixed broadband Services. In the event of any conflict, these terms and conditions shall prevail.
      2. The Tariff is only available to Customers who subscribe to Vodafone At Home or Vodafone Office (the “Fixed Broadband & Landline Services”) and will be available to Customers. The Tariff will only be made available to Customers who are awaiting connection to the Fixed Services.
      3. Customers will be charged for usage (subject to the Fair Use policy set out in the Vodafone Mobile broadband terms and conditions) when the Fixed Services are active.
      4. A daily data allowance of 500 megabytes (Mb) applies. Usage in excess of 5Mb per day will be charged at 2c (VAT Inc.) per Mb up to a maximum limit of 5 Gigabytes.
      5. Once the Customer’s Fixed broadband Services are activated the Customers will automatically be migrated over to the Pay as You Use tariff.
      6. The Customer will be liable for any usage charges of whatsoever nature in relation to the Tariff once use of the Mobile broadband service is initiated.
      7. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone;
        3. a Customer's use of the service is or is potentially:
          1. fraudulent or illegal; or
          2. adversely affecting the Vodafone Network or other Vodafone customer's ability to use or access other Vodafone services provided using the Vodafone Network.
      8. Any unused data within a daily data download allowance cannot be carried over.
      9. If for any reason you wish to return your Vodafone mobile broadband modem to the store, you can do so within 7 days and receive a full refund. in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide.
      10. You may cancel your contract at any time without incurring termination charges
      11. Data roaming is excluded from the Tariff

      Mobile Broadband Remote Access: terms and conditions

      These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. The following terms and conditions of the Vodafone Mobile Broadband Remote Access tariff (also referred to as "the Service") are in addition to and form part of the general terms and conditions of Vodafone Ireland Limited ("Vodafone") mobile telecommunications service and the Vodafone Mobile Broadband Service. In the event of any conflict the terms and conditions below shall prevail.

      1. To sign up for the Service, the Customer agrees to provide the requested information as completely and accurately as possible. If any information is found to be incorrect, the Customer will be requested to resubmit this correctly within seven days of notification. Failure to provide the correct information may result in a delay in provision of the Service to the Customer.
      2. As part of the registration process, the Customer must also choose a password to control access to the Service. It is the sole responsibility of each Customer (and the Customer’s authorized users) to maintain the security and privacy of their password at all times. Vodafone reserves the right to disable or cancel a Customer’s access to the Service where, in its reasonable opinion, a password has been compromised.
      3. The Customer shall also be responsible for all activity that occurs under the Customer’s account subscription and for any data which is transferred using the Service.
      4. The Customer may not interfere or attempt to interfere with the Service or any other remote user of the Service, nor attempt to gain access to any unauthorised Service resources.
      5. The Service may not be used for unauthorized transmission of intellectual property, nor be used for an activity that infringes a copyright, patent, trademark, trade secret or reasonable rights to privacy. The Customer may also not use the service to transmit unsolicited material, viruses, worms, trojans or any other potentially malicious or destructive materials.
      6. Vodafone reserves the right to amend, alter or modify the Service, without notice, in order to protect network or data integrity or in order to comply with its regulatory or legal obligations.
      7. Under no circumstances will Vodafone be responsible for any event leading to data loss, corruption, integrity or theft, or for any indirect or consequential losses that may arise as a result of any such event. In using the Service, the Customer agrees to hold Vodafone harmless in this regard.
      8. Vodafone, at its sole discretion, may withdraw the Service at any time by providing the Customer no less than 30 days’ prior notice of such.

      Additional definitions - 'Mobile Broadband Remote Access' means a managed service to enable the Customer, and users authorised by the Customer, to gain remote access to computer systems managed by the Customer.

      Vodafone iPad data plans - Terms and conditions

      Vodafone Daily Data Plan for iPad

      The following terms and conditions of the Vodafone Daily Data Plan for iPad (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile communications service and the Vodafone 3G broadband terms and conditions between Vodafone and users of the Vodafone 3G broadband service (the “Customer” or “Customers”). In the event of any conflict, these terms and conditions shall prevail. These shall be considered Core Terms and Conditions unless otherwise indicated.

      Existing mobile broadband Customers who are outside their minimum contract period can migrate to the Tariff without incurring any additional charges. Existing Customers that are within their minimum contract period will incur an administrative fee if they wish to migrate to the Tariff. Customers can migrate to the Tariff by contacting their account manager, phoning customer service helpdesk or by calling into a Vodafone Retail store or accredited agent. 

      The Tariff is only available to Customers who use an iPad device and require a Micro SIM .  All Vodafone services subject to device capabilities, customer location and network limitations, usage and availability

      The Tariff shall be made available to the Customer from the next bill day following sign up.

      The Tariff is charged on a per day basis and charging of the Tariff is initiated when usage by the Customer is detected on the 3G broadband network.

      The Customer will be liable for any usage charges of whatsoever nature in relation to the Tariff once use of the 3G broadband modem is initiated on any given day.

      A daily usage allowance of 500 megabytes applies. Usage in excess of 500Mb per day will be charged at 2c (VAT inc.) per megabyte up to a maximum limit of 10GB.

      Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone 3G Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:

      • such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
      • the Customer represents a credit risk to Vodafone;
      • a Customer's use of the service is or is potentially:
        • fraudulent or illegal;
        • adversely affecting the Vodafone Network or other Vodafone customer's ability to use or access other Vodafone services provided using the Vodafone Network.

      Any unused data within a daily data download allowance cannot be carried over from one day to another.
      Customers  may cancel their your contract at any time without incurring termination charges.

      Data roaming is excluded from the Tariff.

      Customers will incur a roaming charge when accessing 3G data services outside of the Republic of Ireland. The default data roaming price plan for all Daily Data Plan for iPad and 30 Day Data Plan for iPad plans shall be Vodafone Connect Abroad Daily. Customers on Daily Data Plan for iPad and 30 Day Data Plan for iPad  plans who access data while abroad will incur the applicable roaming charge(s) listed under Vodafone Connect Abroad Daily.

      Vodafone's data roaming spend caps service is reliant on a customer's ability to receive and send text messages from the device being used. Any customer who reaches the applicable data roaming spend cap via use of his/her iPad, will be barred from data roaming until the next billing date.

      Vodafone 30 Day Data Plan for iPad

      The following terms and conditions of the Vodafone 30 Day Data Plan for iPad (the “Tariff”) are in addition to and form part of the terms and conditions of the Vodafone Ireland Limited (“Vodafone”) mobile communications service and the Vodafone 3G broadband terms and conditions between Vodafone and users of the Vodafone 3G broadband service (the “Customer” or “Customers”). In the event of any conflict, these terms and conditions shall prevail.

      Existing mobile broadband Customers who are outside their minimum contract period can migrate to the Tariff without incurring any additional charges. Existing Customers that are within their minimum contract period will incur an administrative fee if they wish to migrate to the Tariff. Customers can migrate to the Tariff by contacting their account manager, phoning customer service helpdesk or by calling into a Vodafone Retail store or accredited agent.

      When a Customer switches to this Tariff, the change of price plan will be applied upon the Customer’s next billing day. Usage prior to the Customer’s next billing day will be charged as per the Customer’s current price plan.

      The Tariff is only available to Customers who use an iPad device and require a Micro SIM .  All Vodafone services subject to device capabilities, customer location and network limitations, usage and availability

      The Tariff shall be made available to the Customer from the next bill day following sign up.

      The Tariff is charged on a monthly basis.

      The Tariff is no commitment – customers will not be required to undertake any service commitment and may terminate or change their iPad Plan at any time without incurring any early termination fees or any other fees or penalties

      The Customer will be liable for any usage charges of whatsoever nature in relation to the Tariff once use of the 3G broadband modem is initiated on any given day.
      A monthly usage allowance of 5 GB applies. Fair usage applies

      Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone 3G Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:

      • such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
      • the Customer represents a credit risk to Vodafone;
      • a Customer's use of the service is or is potentially:
        • fraudulent or illegal;
        • adversely affecting the Vodafone Network or other Vodafone customer's ability to use or access other Vodafone services provided using the Vodafone Network.

      Any unused data within the monthly  download allowance cannot be carried over from one month to another.

      You may cancel your contract at any time without incurring termination charges.

      Data roaming is excluded from the Tariff.
      Customers will incur a roaming charge when accessing 3G data services outside of the Republic of Ireland. The default data roaming price plan for all Daily Data Plan for iPad and 30 Day Data Plan for iPad plans shall be Vodafone Connect Abroad Daily. Customers on Daily Data Plan for iPad and 30 Day Data Plan for iPad  plans who access data while abroad will incur the applicable roaming charge(s) listed under Vodafone Connect Abroad Daily.

      Vodafone's data roaming spend caps service is reliant on a customer's ability to receive and send text messages from the device being used. Any customer who reaches the applicable data roaming spend cap via use of his/her iPad, will be barred from data roaming until the next billing date.

      Terms & Conditions: Smartphones for Vodafone business subscribers

      The price plan rules below are applicable to Smartphones, defined as any device that offers more advanced computing ability than a standard talk/text device. This can include but is not limited to; applications, mobile email/messaging, web browsing, social networking and data connectivity. Vodafone will designate certain ranged handsets as Category A or Category B Smartphones as appropriate, based upon their data usage profile.

      1. The following terms and conditions of Vodafone Business Smartphone are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and any terms and conditions applicable to the customer’s chosen tariff plan and/or add-on. In the event of any conflict, these terms and conditions shall prevail.
      2. Category A Smartphone handsets can only be used by existing or connecting Vodafone business subscribers signing up to Vodafone's Perfect Choice Access Plus, My Way Plus and My Way Complete Plus tariff or Vodafone's handset 1GB monthly data add on for a minimum subscriber term of 18 or 24 months (or such other tariffs or Add On as Vodafone may determine from time to time).
      3. Category B Smartphone handsets can only be used by existing or connecting Vodafone business subscribers signing up to Vodafone's 250MB add on for a minimum subscriber term of 12 months (or such other tariffs or Add On as Vodafone may determine from time to time).
      4. Any subscriber who signs up for a Smartphone is restricted to using this handset on Vodafone's network for the duration of the contract. If a subscriber attempts to unlock his/her Smartphone and use it on another network, it may become permanently unusable.
      5. If a customer uses a Smartphone device for an entire month or part thereof and does not have a tariff or Add-On Bundle as described in clauses 2 and 3 above then Vodafone reserve the right to apply the most appropriate bundle for the duration of the contract with or without further notice to the customer.
      6. Should a Customer wish to use his/her Smartphone as a modem (also known as “tethering”), data usage will be consumed from the customers existing tariff or data add on. Usage beyond that which is permitted under the respective tariff or data add on will be charged at the relevant out of bundle rate. There is no carryover of unused monthly data allowances. Tethering data usage without an appropriate tariff will be charged at the relevant default data rate for your respective voice tariff.
      7. Tethering is subject to network availability and Vodafone reserves the right to cap or restrict broadband speeds for legitimate commercial, technical or operational reasons or to protect the integrity of Vodafone's network.

      Vodafone Small Business Bundle Proposition Terms and Conditions (new customers from 24th March 2013)

      These terms and conditions relate to the Small Business Bundle Proposition which is available from Vodafone to customers signing up to the proposition from the 24th March 2013 onwards. These terms and conditions are in addition to Vodafone's General Terms and Conditions of the Vodafone Telecommunications Service and to the terms and conditions for each of the individual services listed below:

      1. Terms and Conditions for Vodafone Red price plan.
      2. Vodafone Fixed Line and Fixed Broadband Terms and Conditions.
      3. Microsoft Office 365 Terms and Conditions.

      Price Plan The Vodafone Small Business Bundle Proposition brings together the Vodafone Office Value Plus landline and broadband service, the Vodafone Red price plan for mobile service and Microsoft Office 365 Small Business Plan 1. These products and services combined are referred to as Vodafone Small Business Bundle Proposition.

      Landline ServiceFixed Broadband ServiceMobile ServiceMicrosoft Office 365
      Vodafone Office Value PlusVodafone Office Value PlusRedSmall Business Plan 1**
      Unlimited Local and National Calls40 GB Usage AllowanceUnlimited calls and texts to Irish Mobiles and LandlinesMicrosoft Sharepoint
      200 Minutes to Vodafone mobilesUp t0 24Mb Speed100 Worldwide minutes and textsMicrosoft Exchange
      12 or 18 Month Contract12 or 18 Month Contract2Gb DataMicrosoft Lync
      12 or 18 Month Contract12 or 18 Month ContractChoose a Smartphone from free*12 Month Contract
      12 or 18 Month Contract12 or 18 Month Contract24 month Contract 

      Price Plan Allowances * The free smartphone is subject to a specific and limited range of smartphones available on the Vodafone Red price plan. ** The Microsoft Office 365 Small Business Plan 1 is free for the first 12 months.

      Price Plan Rules

      1. All customers who avail of at least two services (i.e. landline, broadband or mobile service) under the Vodafone Small Business Bundle Proposition are entitled to one Microsoft Office 365 Small Business Plan 1 seat free for 12 months. The free seat is not automatically applied to the accounts of customers availing of this proposition and they must request it separately. Before the 12 month free seat period ends the customer will be contacted by Vodafone to see if they wish to continue with the Microsoft Office 365 Small Business Plan 1 service, if they do then the customer will be charged from €5 per month for the service, if not, then the service will be cancelled.
      2. In circumstances where one of the services (i.e. landline, broadband or mobile service) from the proposition is cancelled within the first 12 months of signing up to the Small Business Bundle Proposition, the customer shall be charged for the Microsoft Office 365 Small Business Plan 1 seat and any discounts on the other elements of the proposition may be discontinued.
      3. All customers will receive separate bills under the Small Business Bundle Proposition; one bill for their landline and broadband service (including the Microsoft Office 365 Small Business Plan 1 service where applicable) and a second bill for their mobile service.
      4. Existing Vodafone mobile customers wishing to sign up to the Vodafone Small Business Bundle Proposition must be on the Vodafone Red mobile price plan or must be eligible to switch to this price plan in accordance with their existing mobile price plan terms and conditions. Unless an existing Vodafone mobile customer is eligible for an equivalent upgrade on their mobile account they will not be eligible to avail of the free smartphone as part of the Small Business Bundle Proposition.
      5. Existing landline and broadband customers wishing to sign up to the Vodafone Small Business Bundle Proposition must be eligible to switch to the Vodafone Office Value Plus price plan in accordance with their existing landline and broadband price plan terms and conditions.
      6. All prices quoted are exclusive of VAT unless otherwise stated.

       

      Vodafone Small Business Bundle Proposition Terms and Conditions

      These terms and conditions relate to the Small Business Bundle Proposition which is available from Vodafone. These terms and conditions are in addition to Vodafone's General Terms and Conditions of the Vodafone Telecommunications Service and to the terms and conditions for each of the individual services listed below:

      1. Terms and Conditions for My Way Package Plans
      2. Vodafone Fixed Line and Fixed Broadband Terms and Conditions
      3. Microsoft Office 365 Terms and Conditions

       

      Price Plan The Vodafone Small Business Bundle Proposition brings together the Vodafone Office Value landline and broadband service, the MyWay Complete price plan for mobile service and Microsoft Office 365 Small Business Plan 1. These products and services combined are referred to as Vodafone Small Business Bundle Proposition.

      Price Plan Allowances

      Landline ServiceFixed Broadband ServiceMobile ServiceMicrosoft Office 365
      Vodafone Office Value PlusVodafone Office Value PlusMy Way CompleteSmall Business Plan 1**
      Unlinited Local and National Calls40 GB Usage Allowance500 Worldwide MinutesMicrosoft Sharepoint
      200 Minutes to 3 nominated Vodafone mobilesUp t0 8Mb SpeedUnlimited Worldwide textsMicrosoft Exchange
        2Gb DataMicrosoft Lync
        Choose a Smartphone from free* 
      * The free smartphone is subject to a specific and limited range of smartphones on both the MyWay Complete 18 and 24 months contracts. ** The Microsoft Office 365 Small Business Plan 1 is free for the first 12 months.

      Price Plan Rules

      1. All customers who avail of at least two services (i.e. landline, broadband or mobile service) under the Vodafone Small Business Bundle Proposition are entitled to one Microsoft Office 365 Small Business Plan 1 seat free for 12 months. The free seat is not automatically applied to the accounts of customers availing of this proposition and they must request it separately. Before the 12 month free seat period ends the customer will be contacted by Vodafone to see if they wish to continue with the Microsoft Office 365 Small Business Plan 1 service, if they do then the customer will be charged €5 per month for the service, if not, then the service will be cancelled.
      2. In circumstances where one of the services (i.e. landline, broadband or mobile service) from the proposition is cancelled within the first 12 months of signing up to the Small Business Bundle Proposition, the customer shall be charged for the Microsoft Office 365 Small Business Plan 1 seat and any discounts on the other elements of the proposition may be discontinued.
      3. All customers will receive separate bills under the Small Business Bundle Proposition; one bill for their landline and broadband service and a second bill for their mobile service.
      4. Existing Vodafone mobile customers wishing to sign up to the Vodafone Small Business Bundle Proposition must be on the MyWay Complete mobile price plan or must be eligible to switch to this price plan in accordance with their existing mobile price plan terms and conditions. Unless an existing Vodafone mobile customer is eligible for an upgrade on their mobile account they will not be eligible to avail of the free smartphone as part of the Small Business Bundle Proposition.
      5. Existing landline and broadband customers wishing to sign up to the Vodafone Small Business Bundle Proposition must be eligible to switch to the Vodafone Office Value price plan in accordance with their existing landline and broadband price plan terms and conditions.
      6. All prices quoted are exclusive of VAT unless otherwise stated.

       

      Vodafone Employee Advantage Scheme (bill pay offer)

      1. Your employment with your company may permit you to obtain mobile services from Vodafone Ireland Limited at a discount on eligible Vodafone RED Essentials, RED and RED Super.
      2. The discount only applies to one connection for your use only.
      3. The discount is based on your employer‘s agreement with Vodafone. From time to time, your discount rate may be adjusted in accordance with your employer‘s agreement.
      4. Vodafone reserves the right to withdraw the discount if you leave the company or if the company ceases to be a Vodafone customer.
      5. The discount on your Vodafone RED tariff may take up to 30 days to take effect.
      6. The conditions of your existing Vodafone customer contract apply to this employee discount programme. These conditions are available for your information on this site.
      7. You agree that if you are otherwise subject to an Early Termination Fee, you will still be liable for this should you terminate your service despite the discount adjustment you are applying for here.
      8. Certain information relating to your service, including your name and your mobile telephone number may be released to your employer for verification purposes.
      9. Vodafone reserves the right to require proof of your employment (company ID badge or work email address). If a review of your employment status reveals that you are no longer an employee of the company, we reserve the right to remove this discount and move you to the most similar commercially available tariff or to a non discounted tariff for the remainder of your contract term.
      10. New connections to Vodafone Bill pay may be subject to a deposit or advance payment. Direct Debit is mandatory.

      One Net Terms & Conditions - orders before 22 Nov

      1. About these Terms and the Agreement
        1.1 The following terms and conditions are for Vodafone’s One Net Express service and are in addition to and form part of the general terms and conditions under which you enjoy access to Vodafone’s mobile telecommunications services. For further details on these general terms and conditions as they apply to you please contact your account manager (or where applicable, your local Vodafone store or Vodafone Customer Care) or visit www.vodafone.ie/terms.
        1.2 This Agreement will govern our relationship with you regarding our provision of the Services to you. The Order Form, Commercial Terms and Pricing Schedule, these One Net Express Terms and Conditions and General Terms and Conditions of the Vodafone Mobile Telecommunications Service together form our contract with you.
        1.3 In these Terms capitalised words are given specific meanings which are set out in clause 20
        1.4 If there is any inconsistency between these One Net Express Terms and Conditions, the Order Form and the General Terms and Conditions of the Vodafone Mobile Telecommunications Service, the following decreasing order of precedence shall apply:
        1.4.1 Order Form, Commercial Terms and Pricing Schedule
        1.4.2 One Net Express Terms and Conditions, and
        1.4.3 General Terms and Conditions of the Vodafone Mobile Telecommunications Service.
        1.5 By connecting and using the Services you confirm that you have read and agree to these One Net Express Terms and Conditions, Vodafone’s General Terms and Conditions, the Order Form, the Commercial Terms and Pricing Schedule; you have instructed us to install the Services; and you agree to receive the selected Services in the quantities and at the prices set out in the Order Form.
      2. Length of the Agreement
        2.1 This Agreement begins on the date that we accept your order for the Services either by notifying you of our acceptance or by commencing implementation of your order. The Minimum Period for the Services will start on the Commencement Date set out in the Order Form and the Services will continue for the Minimum Period unless terminated under clause 13.
        2.2 Unless we or you end this Agreement in line with clause 13, we will continue to supply you with, and charge you for, the Services. 2.3 You must pay all Charges until you or we end this Agreement in line with clause 13.
      3. Services and coverage
        3.1 We aim to provide you with the Services at all times from the start of this Agreement or such other date we will agree with you. However, due to the nature of mobile technology, it’s impossible to guarantee that we will be able to provide a fault-free service and we do not warrant that the Services will be secure, uninterrupted or without error.
        3.2 An order for Equipment and/or Services will only be binding when we have accepted it by giving you written confirmation or if we don’t provide you with written confirmation when we commence implementation of the order.
        3.3 For mobile services only we will use reasonable efforts to give you access to networks in other countries. We call this roaming. Overseas networks may be limited in quality and coverage. Any access to overseas networks depends on the arrangements between us and the foreign operators. Not all Services may be available while abroad. We will notify you of any terms of access that you need to comply with to use the overseas networks.
        3.4 We will aim to give you accurate dates for the performance of Services but unless we agree with you otherwise, any dates given are estimates only and time is not of the essence in relation to such dates. If you or a third party cause us to be unable to provide the Services, the dates for provision of (but not payment for) the Services shall be delayed by a reasonable period of time
        3.5 Unless we agree with you otherwise where we have expressly agreed to advise you, you are responsible for deciding the suitability, adequacy and accuracy of any Equipment and Services for any particular purpose.
        3.6 If we supply you with Equipment as part of the Services we warrant that the Equipment (excluding any software) will be materially free from defects for 12 months following the date of the order, however, this warranty does not apply to damage to Equipment which is not due to a defect in the Equipment, including for example where you use the Equipment incorrectly. If we provide Services to you we warrant that those Services will be performed with reasonable skill and care by appropriately experienced, qualified and trained personnel.
        3.7 Some countries prohibit the use of encryption and if you use devices containing encryption technology outside the Republic of Ireland, you accept any responsibility and risk of such use. 3.8 We may change the Equipment and Services we offer at any time.
      4. Charges and payment
        4.1 All Charges for Services are stated exclusive of VAT unless specified otherwise.
        4.2 All Charges not specified in the Commercial Terms shall be at Standard List Price.
        4.3 Access Fees, where charged, shall be invoiced by us monthly in advance and all other Charges shall be invoiced monthly in arrears.
        4.4 Rounding and minimum charges shall apply in accordance with our Billing Manual
        4.5 If you owe us any money, and are not disputing the payment, and you do not pay it when due, we may charge you interest and withdraw any discount in relation to the Services and may suspend the Services under clause 11.1.2. We charge interest daily at the rate of 2% above the base rate of Allied Irish Bank plc each year from the date the amount becomes due to the date of payment by you in full. We may also charge you reasonable administration costs as a result of you paying your bill late or failing to pay it.
        The following addition to this clause will apply to: any new bill pay customer, any customer upgrading or any pay as you go customer moving to bill pay; from 1 December 2012 onwards: Vodafone may also charge you reasonable administration and collection costs as a result of you paying your bill late or not paying it at all including but not limited to a charge for each occasion a direct debit payment fails provided the failure is not caused by Vodafone.
        4.6 You will raise any billing queries within one month of the date of the relevant invoice and shall not withhold payment of any Service Charges set out in the queried invoice or any other invoice, by reason of your billing query. Disputed invoices shall be dealt with under clause 19.12.
        4.7 You are not entitled to offset any sums that we owe to you under this Agreement or any other agreement or dispute between the Parties against any sums that you owe to us under this Agreement.
        4.8 We may credit assess you from time to time as reasonably required to assess our risk. Each credit assessment shall entitle us to have a credit limit on your Vodafone account (details of which are available on request).
        4.9 End User tariff changes (including the addition and removal of additional services) are not allowed within 30 days of a previous change.
      5. Using the Services
        5.1 You must use the Services and ensure your End Users use the Services in accordance with this Agreement, all applicable law (including regulatory codes of practice) and our instructions on using the Services. You are responsible for anyone who uses your Equipment.
        5.2 You must tell us immediately if the information you have provided to us (for example, information about the status of your business, your name, address, bank account or payment details) is inaccurate or changes.
        5.3 You must not use your Equipment or the Services (or allow them to be used) for any purpose which could reasonably be regarded as abusive, improper, immoral, offensive, illegal, fraudulent, or which is a nuisance, hoax, menacing, indecent, racist, obscene or defamatory. We may report such incidents to the police or any other relevant official organisation.
        5.4 The Equipment and the Services which we provide you will be configured for our standard security settings. Any change to or interference with these settings by you and/or any authorised or unauthorised third party leading to misuse, fraud or any other unlawful activity shall be your responsibility and we shall not be liable for any consequences arising out of same.
        5.5 You must not sell to anyone else all or any part of the Services without our written agreement.
        5.6 You must not do anything which causes the Network to be impaired or damaged.
        5.7 You must not modify Equipment or Services (including any software and/or integral safety features) we have supplied to you except in accordance with the manufacturer’s published specification, applicable law or with our prior written permission.
        5.8 We will choose numbers for you to use with your Equipment on the Network. The number does not belong to you and will remain property of Vodafone until we transfer your number to another service provider. If you decide to move to another network operator, and wish to retain your mobile and fixed line telephone numbers allocated to you by us, we shall transfer those telephone numbers to the new network operators in accordance with ComReg regulations (including any relevant timescales).
        5.9 Any SIM Card we provide remains our property. The software in the SIM Card does not belong to you and we are licensing it to you only for use with the Services and only for as long as we have agreed to provide the Services to you. We may change your SIM Card or tell you to return it at the end of this Agreement. Subject to clause 6.1, if you need a replacement SIM Card, we will charge you the price set out in our most current price plan that applies. You will use all reasonable efforts to ensure that SIM Cards are only used with your authorisation and you must inform End Users of this policy. You are responsible for all costs resulting from ANNEX 1 – One Net Express Terms and Conditions
        5.9.1 One Net Express – We agree to supply One Net Express to you and you agree to receive One Net Express subject to the terms and conditions set out in this Order Form and the One Net Express Terms and Conditions set out in Annex 1 and as amended from time to time.
        5.9.2 Minimum Period – The Minimum Period shall start on the Commencement Date which is the date when we start to supply the One Net Express Service to you
        5.9.3 Ending your Agreement – If you end your agreement before the end of the Minimum Period for any connection we require you to pay all the line-rental charges and any access fees for the remainder of the Minimum Period unless you are terminating under clauses of the terms and conditions.
        5.9.4 Payment Terms – 30 days from the date of the invoice by direct debit.
        5.9.5 Charges – the charges for the price plans that you have chosen are set out in this Order Form.
        5.9.6 End Users – We shall configure your users as set out within this order form or as subsequently agreed between us.
        5.9.7 Mobile Devices – We shall provide the One Net Express mobile devices set out in this document. If the specific device that you have selected is not available for whatever reason we reserve the right to provide an equivalent device from the One Net Express mobile range.
        5.9.8 Implementation – On receipt of your signed Order Form we shall contact you to schedule the site(s) survey and installation of the One Net Express Service 5.9.9 Each End User will get free local and national calls and free Vodafone to Vodafone calls (excluding international calls) but these are subject to our fair usage policy of 2000 minutes per subscriber.
        5.9.10 End User Tariff Changes – End User tariff changes including the adding or removal of additional services are not allowed within 30 days of a previous change.
        5.9.11 3G Desk Phone -Where we have issued a SIM card for use with a 3G desk phone you are not permitted to use this SIM card in any other device without our written consent.
        5.9.12 Service Specific Terms – Service Specific Terms will apply when you order a service other than One Net Express (for example Blackberry BES).
        5.9.13 Transfer of existing numbers – You can only port fixed line numbers from other networks to our network from within your MNA (minimum numbering area) e.g. if you are within the 01 area you can only port numbers over to the Vodafone network within the 01 area. Equally if you require new fixed line numbers, these numbers must be within the same MNA as the original business address notified to Vodafone.
        5.10 If we provide you or your End Users with security codes as part of the Services you agree to keep the security codes confidential and ensure your End Users do the same. You must tell us immediately if you suspect that security codes have been disclosed to a third party so that we can issue new security codes.
        5.11 If you have purchased mobile internet services you may access the internet but we accept no responsibility for any content or services you may access which is at your cost and risk. You will be responsible for all costs from such access except where the Services allow such access to be disabled and you have asked disable access, where you will be responsible for the costs until we receive your written request. Unwanted programs or material may be downloaded from the internet without your knowledge. This may then give unauthorised people access to your Equipment.
        5.12 You must only use equipment which is legally approved for connection to our network. If you are not sure whether the equipment is approved, you should contact us.
        5.13 You shall provide a customer representative who will by your point of contact with us or where applicable our sub-contractors. You will notify us of the name and contact details of the customer representative and any replacement from time to time.
        5.14 You shall take prudent and appropriate measures to back up data and otherwise protect against loss of data.
        5.15 Where we have issued you with a SIM card for use with a 3G desk phone you are not permitted to use this SIM card in any other device without our written consent. Breach of this requirement shall constitute a material breach of this Agreement.
        5.16 You are not permitted to use the handset from a 3G desk phone outside of the premises that such 3G desk phone is registered to. Breach of this requirement shall constitute a material breach of this Agreement.
        5.17 If you order a service other than the Services provided pursuant to this Agreement, the supply of such services may be subject to additional terms and conditions.
        5.18 As part of the provision of the Services, we shall agree with the configuration of your users with you.
      6. Equipment
        6.1 If Equipment or SIM cards are lost or damaged before we have delivered them to your address, we will repair or replace these at our cost provided you tell us of any damage within 5 business days of receipt and notify us of loss if you have not received your order within 10 business days of our confirmation of the order. Once we have delivered Equipment or SIM cards to you at your premises you shall take the risk of loss or damage to the Equipment and/or SIM cards which we have delivered. If we have not delivered the right Equipment and/or SIM Cards you must tell us within 5 business days of receipt and we will remedy the error at our cost.
        6.2 If your SIM Card or Equipment is lost or stolen after we have delivered it to you, you must tell us as soon as possible so that we can prevent further use on it. You must pay for all Charges due until you tell us. You must also continue to pay the line-rental Charges until this Agreement has ended as described in clause 13.
        6.3 Where you have bought Equipment from us you will own the title to the Equipment (other than any SIM Card or embedded software) when we have received full payment from you of the amount in the invoice (or if the invoice is incorrect, full payment form you of the correct amount in relation to the Equipment). Until that time you must identify the Equipment as belonging to us.
        6.4 If we supply you with Equipment which become faulty (other than through your misuse) within the manufacturer’s warranty period, you may return the Equipment to us at our cost and we will repair or replace (at our option) the Equipment within 28 days. If we have replaced the Equipment with a better alternative we may at a later stage replace this with standard replacement Equipment meeting the agreed specification.
        6.5 If you have caused the Equipment to become faulty or if the Equipment becomes faulty outside the manufacturer’s warranty period we may provide a quote for the costs of the non-warranty repair Service.
        6.6 If we provide you with Equipment or software made by our suppliers, where we receive warranties or guarantees in relation to that Equipment or software we will endeavour to pass the benefit of these to you to the extent we are permitted to do so by the suppliers, provided that our obligation to liaise with suppliers in respect of any warranty ends when this Agreement ends. We have no obligation in relation to equipment which we do not directly supply to you.
        6.7 You must only use Equipment which we supply or which we have approved as compatible with the Network.
        6.8 We will deliver the Equipment and SIM Cards to your premises or such alternative delivery address that you may ask us to deliver to.
      7. Software
        7.1 The Services and Equipment we provide to you may contain software which belongs to us or our suppliers and may be subject to separate terms and conditions (which we refer to as a software licence) provided with the relevant Equipment or Service. You agree that your use of the Equipment and Services is conditional on your acceptance of applicable software licences prior to such use. In all other cases where we provide software to you, we grant you and/or your End Users (as applicable) a personal, non-transferrable, non-exclusive, royalty-free licence (with no right to sub-licence) to use the software for the term and for the purposes of this Agreement. You may also make a single copy of the software for backup purposes.
        7.2 We and our suppliers may electronically audit each system configuration containing software licensed to you to verify your compliance with applicable licence terms on at least two (2) Business Days prior notice.
        7.3 You shall not modify, adapt, copy, translate, decrypt or reverse-engineer the software except that if you have a right to decompile the software for interoperability with other software, you will notify us and we will at our option provide a software interface to enable such interoperability or such information subject to reasonable conditions including but not limited to a reasonable fee.
        7.4 If we provide you with user documentation you may print copies for those End Users who have a licence for the relevant software.
        7.5 If we provide software which is licensed by a third party, they may require you to upgrade the software from time to time. The charges and risks associated with such upgrades are your responsibility unless we expressly agree with you otherwise. If you choose not to take any upgrade, support in relation to the software shall be at our absolute discretion or the absolute discretion of the software licensor as applicable. Software upgrades may affect existing Services (including smart devices) and it is your responsibility to check with us regarding implications of upgrades before you implement them.
        7.6 If the Services require you to operate server software, it is your responsibility for maintaining appropriately configured server software on your systems throughout the term of the Agreement.
        7.7 The Services are configured so that only Internet Explorer, version 7 and above, and Mozilla Firefox, version 4 and above, are supported for use of the web portal. We will notify you of any update or change to this configuration requirement.
        7.8 We have no responsibility for any software which we have not supplied to you or which we have not expressly authorised for use with our software. If we provide Services which integrate with your computer systems we are not responsible for any part of those systems (including any software which we provide which is stored within those systems).
        7.9 We may provide technical support and assistance relating to integration, implementation, migration and management through our professional services portfolio and/or our managed services portfolio.
        7.10 Some mobile services we provide which use the internet rather than software applications may not be suitable for some internet service provider email accounts and you should check for any limitations, compatibility issues and additional charges with your internet service provider.
      8. Provision of Site Access and Information
        8.1 If we agree to provide Services to you on your premises:
        8.1.1 you grant us, our subcontractors and agents access to the premises and agree to provide us with such facilities and information as we reasonably require to perform the Services (including access outside normal working hours) and comply with our environmental responsibilities including the disposal of packaging;
        8.1.2 you will ensure the premises provides a safe working environment for our personnel and a suitable environment for the housing of any Equipment which are used as part of or in conjunction with the Services;
        8.2 If our provision of Services involves access to your systems, you warrant and undertake that you have full power to permit us to perform those Services and agree to indemnify us against any and all liability and costs which we suffer if you breach such warranty.
        8.3 Where we have carried out a Site Survey we will provide you with a written report detailing the results of the Site Survey and any remediation work that is required to be undertaken prior to the installation of the One Net Express solution. Failure to carry out any such work may delay the Commencement Date and/or mean that we are unable to provide the Services to you.
        8.4 If the Site Survey reveals that remediation work is required you shall be entitled to cancel this Agreement in respect of Services for that premises (but not for any other premises to which we provide Services) by giving us written notice within 14 days from the date we inform you of the Site Survey results. Where you decide to cancel this Agreement and the cost of the remediation work is estimated as less than €500 (ex. VAT) we shall be entitled to charge you €500 plus vat for carrying out the Site Survey of that site.
        8.5 We shall carry out a Suitability Test to assess the quality of the GSM signal strength. If the Suitability Test results indicate that the quality of the access is insufficient for the Services to be provided to a reasonable standard we will notify you of this, in which event this Agreement shall automatically terminate in respect of that premises (but not for any other premises to which we provide Services).
        8.6 Following completion of the Site Survey and Suitability Test, we shall give you an estimate of the maximum number of concurrent connections supported by the Service which will be determined by a number of factors including mobile coverage. If this estimate is less than 80% of our initial estimate of the same provided to you [at the time of purchase] then you shall be entitled to cancel this Agreement in respect of Services for that premises (but not for any other premises to which we provide Services) by giving us written notice within 14 days from the date we inform you of the Site Survey results.
        8.7 We may in our absolute discretion reject any notice to cancel under clauses 8.4 or 8.6 which is served after the 14 day notice period or allow you to cancel subject to a cancellation fee of €500 or 10% of the mobile and fixed line rental Charges for the Minimum Period, whichever is higher.
        8.8 You shall provide us with any information reasonably requested by us to enable us to provide the Services to you.
        8.9 If there is any undue delay in you providing us with information requested pursuant to clause
        8.8 above, we shall be entitled to extend any target dates to accommodate the effects of the delay.
      9. Changing Charges and terms
        9.1 We may change our Charges or introduce new Charges at any time. If we increase our Charges, we will give you at least 30 days’ notice and you may have a right to end this Agreement under clause 13.
        9.2 We can make changes to or withdraw Services at any time and we can make changes to or introduce new terms to this Agreement at any time. We will give you at least 30 days’ notice of these changes if we do and you may have a right to end this Agreement under clause 13.
        9.3 We may need to change your phone number or other number. We will let you know if this is the case.
        9.4 You can apply to port the mobile number(s) relating to SIM Cards to another network or migrate the mobile phone number(s) to another service provider on the same network but we may charge you a reasonable administration fee per number in addition to any Charges for termination that may be applicable under Clause 13.
        9.5 We are not obliged to agree to any upgrades to the Equipment we supply to you during or after your Minimum Period but if we do so we may extend the Minimum Period or impose a new Minimum Period from the date of the upgrade, at our choice.
        9.6 We do not allow an End User to change from one tariff to another tariff with a lower monthly fixed charge during the Minimum Period.
        9.7 New Users will be subject to a Term per New User unless we agree otherwise with you in writing. If the Agreement is terminated before the end of a New User’s Term per New User you will be obliged to pay the outstanding monthly charges relating to that New User and the company monthly access fee until the end of that New User’s Term per New User.
        9.8 If the law changes or VAT or any other tax is increased, we can change the terms of this Agreement to comply with law without your consent although we will try to tell you about the change before it occurs otherwise within a reasonable time after it has been made.
      10. Call limit, deposit and part payments
        10.1 We may set a limit on the amount of Charges you may run up during each calendar month and/or a maximum number of active Connections and/or a bar on SIM Card(s) being used on overseas networks or for making international calls or premium rate calls, which we refer to as a call limit. We may agree to increase or remove the call limit after making credit checks. You may be able to go over your call limit, but if this happens, you must pay all Charges. We may not provide Equipment and/or Services to you if to do so would result in you exceeding your credit limit or if the credit limit is already exceeded.
        10.2 We may ask you for a deposit:
        10.2.1 when we connect your SIM Card;
        10.2.2 to increase or remove your call limit;
        10.2.3 if you increase how much you use the Services; or
        10.2.4 to unblock your SIM Card from contacting international numbers, using overseas networks or making premium-rate calls.
        10.3 You can ask for a refund of your deposit at any time, but we may reduce your call limit if you do. We can use the deposit to pay off any Charges you owe us. When this Agreement comes to an end, we will repay any deposit you have given us less any money you owe us. We will not pay any interest on any deposit we take from you.
        10.4 If there is a significant increase in your usage between bills, we may contact you. We may need a part payment so you can continue to use the Services. 10.5 Where your usage exceeds limits imposed on us by our third party suppliers e.g. BT, we shall be entitled to charge you the additional costs we incur as a result of such usage
      11. Suspending the Services
        11.1 We can suspend or restrict use of any of the Services (other than emergency services) by you and/or any End User(s) if:
        11.1.1 we believe your equipment (including Equipment we supply to you) or the Services are being used in a way we do not allow under this Agreement;
        11.1.2 you or your End User(s) have not kept to this Agreement (for example, you fail to pay any Charges when due);
        11.1.3 we have asked you for a deposit or part payment which you have not paid;
        11.1.4 you go over your call limit;
        11.1.5 we believe that you have entered into this Agreement fraudulently;
        11.1.6 we believe you and/or your End User(s) have or are likely to use any number, Equipment or Services in an unauthorised, illegal, or fraudulent way;
        11.1.7 you tell us that your Equipment has been lost or stolen;
        11.1.8 you become bankrupt or make any arrangement with creditors or go into liquidation or an administration order is made or a receiver is appointed over any of your assets; 11.1.9 you and/or your End Users do anything (or allow anything to be done) which we think may damage or affect the operation of the Network; 11.1.10 the emergency services tell us to, or a law or regulation is passed which means we need to do so; or
        11.1.11 Where we identify what we reasonably determine to be Artificially Inflated Traffic.
        11.2 We can suspend or restrict the Services to carry out necessary planned maintenance services or during any technical failure of the Network or Services where it is necessary to safeguard the security and integrity of the same or where we are obliged by law to do so to comply with Emergency Planning Measures provided that in each case we will aim to keep all service suspensions to a minimum. If a service suspension for planned maintenance is likely to exceed 10 minutes we will endeavour to give you 24 hours prior written notice.
        11.3 When we suspend or restrict your use, this Agreement will continue and you still have to pay all Charges due during any period when we suspend or restrict the Services.
        11.4 If we have suspended the Services for your non-payment and we have subsequently agreed (in our discretion) to reactivate the Services following your request, we may charge you a reasonable administration charge in addition to all arrears. 11.5 If we have suspended Services to an End User for their failure to use the Services in accordance with this Agreement where we have decided not to suspend the Services provided to you or other End Users we may reinstate the Services to that End User following remedy of the End User’s default subject to the payment of a reasonable administration charge.
      12. GSM Gateways
        12.1 You will not connect or continue the connection of any GSM Gateways to the Network or otherwise provide telecommunications services to a third party or allow any End User to do same without our prior written consent which, we can withhold in our absolute discretion according to our current GSM Gateway Commercial Policy as communicated from time to time.
      13. Ending this Agreement
        13.1 Subject to clauses 13.5, 13.6 and 13.7 below, either of us may end this Agreement by giving the other 30 days’ notice in writing. Your notice must include your mobile and fixed line numbers and the signature of the account holder. You must pay the Charges during the notice period.
        13.2 You may end this Agreement in its entirety or part only insofar as it relates to the Services delivered in respect of a particular number by writing to us if:
        13.2.1 we materially breach this Agreement and cannot correct the situation within 14 days of you telling us about the breach;
        13.2.2 We increase your Charges in Ireland which have the effect of increasing your total call and usage Charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or
        13.2.3 You exercise your right to cancel Services in relation to a site subject to and in accordance with clauses 8.4, 8.5 or 8.6 where we do not provide Services to any other site.
        13.3 We may end this Agreement at any time by writing to you if:
        13.3.1 you become bankrupt, insolvent or go into liquidation or if you enter into a voluntary arrangement or have a receiver or an administrator appointed over any or all of your assets (in which event we do not have to give notice to you);
        13.3.2 you do anything (or allow anything to be done) which we think may damage or affect the operation of the Network;
        13.3.3 you materially breach this Agreement and do not correct the situation within 14 days of us telling you about the breach (examples of material breach include your failure to pay the Charges when they are due, your breach of any software licence and where we have repeatedly suspended provision of the Services to you or your End Users for cause); or
        13.3.4 We are permanently unable to provide the Services to you.
        13.4 When this Agreement comes to an end:
        13.4.1 we will disconnect your Equipment from the Network;
        13.4.2 you will have to pay immediately all Charges you owe on the date we disconnect your Equipment from the Network;
        13.4.3 you and your End Users must stop using (and remove from your systems and return to us) any software which we have licensed to you (except software which is embedded within any Equipment we have supplied which belongs to you);
        13.4.4 you must stop using Services we have provided to you; 13.5 If this Agreement ends before the end of the Minimum Period and where you have terminated under clause 13.1, you will have to pay us immediately (as one lump sum) the mobile and fixed line-rental Charges left for the rest of the Minimum Period.
        13.6 If this Agreement ends for any reason other than our breach, we may immediately enter your premises without prior notice to recover Equipment which belong to us and you will not re-sell or transfer possession of them to any third party until you have paid us in full all amounts due to us under the Agreement.
        13.7 If you end this Agreement before the end of the Minimum Period (other than under clause 13.2), you must still pay all the line-rental Charges and monthly access fees left for the rest of the Minimum Period.
        13.8 If you end this Agreement before the end of the Minimum Period under clause 13.2 or we end the Agreement under clause 13.1, you will only have to pay the Charges you already owe.
        13.9 You may terminate an End User’s use of the Services (without terminating this Agreement) by giving us 30 days notice in writing, Where this occurs prior to the end of the Minimum Period or such End User’s Term per New User, you will have to pay all the line-rental charges left for the rest of the Minimum Period or such End User’s Term per New User.
      14. Liability and exclusions
        14.1 We will be legally responsible to you if our negligence causes death or personal injury or if we commit fraud. The remaining paragraphs of this clause 14 are subject to this paragraph 14.1.
        14.2 If we break this Agreement or are negligent we will not be responsible for the losses you suffer as a result, except those losses that are a foreseeable consequence of the breach and except those under clause 14.1.
        14.3 Our maximum liability for all claims relating to the Services or Equipment provided under this Agreement whether for breach of contract or in tort, including negligence will be limited to 100% of the Charges paid or payable in the twelve months prior to the date of the Claim.
        14.4 We shall provide the Services with reasonable skill and care but we exclude all liability for breach of warranties, conditions, terms, undertakings, and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.
        14.5 We will not be liable for any indirect, punitive, special, incidental or consequential damages in connection with or arising out of the terms of this Agreement; nor any direct or indirect loss of business, revenue, profits, goodwill, use, data, compensation, ex gratia payment or other economic advantage however they arise, whether in breach of contract (including repudiatory breach) breach of warranty or in tort, including negligence, and even if we have previously been advised of the possibility of such damages or whether such liability could be assumed to be our responsibility. 14.6 We will not be legally responsible to you if we cannot provide the Services because of something outside of our reasonable control or where we are reliant on third party suppliers.
        14.7 If you use the Services to make an emergency call, the caller location information that is provided to the emergency services may not be the location from which the call is made, which may delay the emergency services’ response to the call. It is not possible to make fixed line calls using the Services if there is a power failure or a failure of your broadband connection although this will not prevent calls made from mobile devices. It is your responsibility to make your End Users aware of the contents of this clause 14.7.
      15. Our intellectual property
        15.1 All intellectual property rights to the Services and Equipment (including any created by providing the Services) that belong to us and our licensors at all times during the Agreement and you agree not to do anything which might jeopardise or diminish the value of those rights.
        15.2 You are not permitted to use our trademarks as part of a business or trading name and you must not remove or modify and trademark or proprietary notice from Equipment, software or documents or other material which we supply to you.
        15.3 You will promptly tell us if you become aware of any actual or threatened infringement of or challenge to our intellectual property rights and will assist us with enforcing or defending our rights (at our expense) if we reasonably request your help.
      16. Personal information
        16.1 If you provide us with personal data (for example relating to End Users), you must ensure that it is accurate, up to date and that you have obtained consent from the individuals (for example your End Users) to provide the data to us (and where appropriate our suppliers and subcontractors) and to allow us to use the data to perform our obligations under this Agreement, provide the Equipment and Services and (if you or they have not objected) for direct marketing of our other products and services to you and to those individuals. Where you or we are a data processor under the Data Protection Act 1988 (the “Act”) in relation to the personal data, the data processor shall:
        16.1.1 comply with Section 2 of the Act as amended and Regulation 4 of the EC (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011;
        16.1.2 only process the personal data in accordance with the written instructions of the party which is the data controller (as defined by the Act);
        16.1.3 not transfer the personal data outside the European Economic Area; and
        16.1.4 not appoint a third party to process the personal data.
        16.2 We and our group companies may use your information (including where applicable personal information you provide to us) to keep to our legal requirements and to: 16.2.1 manage your account, carry out customer-care activities and train our staff;
        16.2.2 monitor the quality and security of the Network and test and maintain our IT systems;
        16.2.3 protect us, and our brand, from activities that might cause loss or damage;
        16.2.4 analyse and improve Equipment and Services; and
        16.2.5 contact you and/or End Users with marketing messages only if you and they have indicated that you wish to receive these messages. These messages may include marketing from other organisations, but we will not pass responsibility of your information to these other organisations.
        16.3 We may monitor or record calls, emails or text messages made to, or by us, for our business purposes such as to:
        16.3.1 improve customer service;
        16.3.2 carry out quality-control exercise;
        16.3.3 train our staff;
        16.3.4 prevent unauthorised use of our telecommunications system; and
        16.3.5 make sure we have effective systems in place to prevent or detect crime.
        16.4 Before granting credit, we may search the files of one or more credit reference agencies which will keep a record of that search. We may also disclose details about your conduct of the account to that credit reference agency (or agencies). Any information held will only be used to help to make credit decisions affecting you, or occasionally for fraud prevention or tracing debtors.
        16.5 We may disclose to our dealers any information you provide to us, including any billing information to enable the dealer to proactively manage your account. We may also disclose information relating to you and your End Users to:
        16.5.1 financial agencies (for debt collection, credit references or fraud monitoring);
        16.5.2 our suppliers (where their products or services support or form part of the Equipment or Services we supply to you);
        16.5.3 legal or regulatory authorities, government or security agencies;
        16.5.4 our group companies;
        16.5.5 any third parties (where we reasonably believe disclosure is necessary to enable us to fulfil our obligations under this Agreement; and
        16.5.6 any third party management agency we notify to you.
        16.6 We do not include your details in any directory or directory enquiry service. If you want to have your information included in these Services, you should contact us.
      17. Confidentiality
        17.1 Our relationship may require us to provide you with confidential information which belongs to us and may require you to provide your confidential information to us.
        17.2 You and we agree to keep confidential and not disclose any confidential information received from the other and only to use that confidential information to the extent necessary to perform its obligations under the Agreement or as may be required by law. You shall procure that your employees and End Users keep confidential our confidential information and only use the same for the purposes of this Agreement. The requirements of this clause do not apply to information which:
        17.2.1 is or becomes public knowledge through no fault of the recipient of the information;
        17.2.2 was already known to the recipient prior to its disclosure by the disclosing party; or
        17.2.3 is authorised for disclosure by the disclosing party; is required to be disclosed by a court, regulator or the rules of any recognised investment exchange.
      18. Credit-reference and fraud-prevention agencies
        18.1 You can ask us for information about how we use your details for credit checking and fraud prevention when you take out this Agreement. We will also release, to credit-reference agencies and fraud-prevention agencies, details of your Agreement with us including any change of address, payments you make, account balances, missed payments, disputes and queries. We, and other organizations, may use this information to help make decisions about other credit applications made by you or other members of your household you are linked to financially and to protect both our business and our customers from fraudulent activity. We may also use any information we hold to trace debts and assess claims. If you do not pay us in full and on time, we may tell credit-reference agencies who will record the debt.
        18.2 For more details on how we use your information, please see our privacy policy on our website. If you want to contact us about anything to do with your personal information, please write to: Data Protection Manager, Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18.
      19. General
        19.1 We may transfer this Agreement to anyone at any time. You may not transfer this Agreement to anyone unless we have agreed in writing beforehand. We will not unreasonably refuse this request. Except for any rights our suppliers have as licensor of software supplier to you under a software licence, no other third party may benefit from or enforce this Agreement. Please contact us if you want to transfer your SIM Card(s) or Equipment to someone else within your organisation (subject to a satisfactory credit check).
        19.2 We may perform some or all of our obligations under this Agreement by using subcontractors or through any company in the Vodafone Group. We accept responsibility for acts or omissions of such subcontractors and Group companies in their performance of the Services.
        19.3 You and we acknowledge that neither you nor we have entered this Agreement relying on any non-fraudulent statement which is not expressed in this Agreement.
        19.4 You and we shall not make any public announcement regarding this Agreement unless we have agreed with you otherwise although we may include you in our generic list of customers which we may publish from time to time.
        19.5 If you are migrating to One Net Express from another mobile services agreement, you will be subject to any applicable migration rules. In particular you may lose any existing hardware credits or other benefits that you may be entitled to under your existing agreement.
        19.6 If you or we fail to enforce our rights under this Agreement, it will not prevent you or us from taking further action.
        19.7 If you are a sole trader, a partnership, or some other organisation that is not a limited company, and you purchase Equipment from Vodafone and pay for such Equipment by instalments, your purchase of such Equipment may be covered by the Consumer Credit Act, which provides a customer with additional rights, including rights to terminate the purchase. Where this is relevant, we will provide you with the details.
        19.8 We may apply any payment which you owe to us against any payment which we owe to you under this Agreement or any other agreement. You shall not make any deductions from amounts which you owe to us.
        19.9 When you use your Equipment, your number may be shown to the equipment being called. Your number will always be shown if you are calling Irish emergency services.
        19.10 We will send you notice by post, voicemail, text or other form of electronic message. We will treat you as having received the notices 48 hours after we have sent them. We will send all bills and notices served by post, to the address you have given. You must tell us about any changes to your address. You must send us notices by post or email to our address shown on the bill. You can assume we have received these notices 48 hours after you have sent them.
        19.11 This Agreement is under Irish law. 19.12 If we have a disagreement with you in relation to this Agreement then you and we shall use our respective best endeavours to resolve the dispute within seven (7) days (or such shorter time as is reasonable in the circumstances) from the date of it being raised. If we are unable to resolve the dispute within such time then we and you agree to escalate the dispute to senior managers or their equivalent. If we are still unable to resolve the dispute with you within seven (7) days after the escalation to senior managers then you and we agree to act in good faith the seek to agree whether the dispute should be settled through mediation provided that if no such agreement is reached or if we are unable to resolve the dispute with you through mediation then either party may commence proceedings through the Irish courts.
      20. Definitions
        • Access Fees -  the monthly or other periodic fee payable by you for the use of a Service.
        • Artificially Inflated Traffic– A flow or volume of traffic via any Service, which Vodafone believes is: (i) disproportionate to the flow or volume of traffic which Vodafone expects from good faith commercial practice and usage of the Service; (ii) disproportionate to your previous traffic profiles (in any given month) with Vodafone; (iii) uses automated means to make calls (save where this is expressly approved by Vodafone in writing); or (iv) may result in you exceeding the credit limit which Vodafone places on your account from time to time.
        • Billing Manual– Vodafone’s call- and billing rounding measures from time to time, which shall be available to you on request.
        • Business Day– Mondays through Fridays, inclusive, but does not include national, public or bank holidays in the Republic of Ireland.
        • Charges– Access Fees, Connection Fees, fees for Equipment, software license fees, call fees, airtime fees and all other fees payable by you for use of the Services.
        • Codes of Practice– All guidelines governing use or provision of mobile telecommunications and data services, issued by any generally recognised bodies (such as ComReg) or that are adopted by Vodafone from time to time, and all instructions, regulations or guidance issued by the Regulatory Authorities, whether or not mandatory.
        • Commencement Date– the date that we start providing the Services to you. Commercial Terms – the Commercial Terms and Charges set out in the Order Form.
        • Connection– A Vodafone SIM Card or Fixed Line connection that has been configured to attach to the Network or Fixed Line Network with a price plan or SOC associated with it so that End User can user and be charged for Services supplied under the Commercial Terms.
        • Data Protection Legislation– The Data Protection Act 1988, the Data Protection (Amendment) Act 2003, the EC (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 and any other legislation implementing Directives 95/46/EC and 2002/58/EC and any amendments or replacements to them.
        • Emergency Planning Measures– The measures that may be taken as a result of Vodafone’s obligations under (i) the General Conditions under section 45 of the Communications Act 2003 and (ii) the Civil Contingencies Act 2004; or any similar law.
        • End User– A person using Equipment or a Service, who is your employee or contractor.
        • Equipment– Any tangible material, but not a SIM Card, supplied by Vodafone to Customer, or connected to the Network on Customer’s behalf, such as a mobile phone, a connecting cable, a power supply, or a PC data card. Force Majeure – Any cause beyond a party’s reasonable control including without limitation, acts of God, war, fire, flood or other accident, strike, lockouts, delays in transport, material shortages, failures or fluctuations in electric power or telecommunications services or equipment, restrictions or prohibitions of any government or semi-government authority.
        • GSM Gateway– Any equipment containing a SIM Card which enables the routing of calls from fixed apparatus to mobile equipment by establishing a mobile-to-mobile call.
        • GSM Gateway Commercial Policy– Vodafone’s policy from time to time governing Customer’s use of GSM Gateways, available at: www.vodafone.ie/terms, in particular paragraph 5.1.3 of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service.
        • Minimum Period– the minimum period for the supply of the Services as stated in the Order Form.
        • New User– an additional End User who starts using the services after the Commencement Date.
        • Order Form– The document setting out the agreed commercial terms relating to Vodafone’s provision of Equipment and/or Services, which incorporates the Service terms and conditions and these General Terms.
        • Intellectual Property Rights– Patents, design rights, trade marks, copyrights (including any such rights in typographical arrangements, websites or software), rights subsisting in trading, business or domain names and e-mail addresses, rights in inventions, rights in databases and all other intellectual property rights of a similar or corresponding character which subsist now or in the future in any part of the world whether registered or not and whether or not capable of registration, and any applications to register or rights to apply for registration of any of the foregoing in all parts of the world.
        • Network– The telecommunication systems Vodafone uses to provide the Services.
        • ComReg– The Irish communications industry regulator appointed and empowered under the provisions of the Communications Regulation Act, 2002 as amended by the Communications Regulation (Amendment) Act 2007, or any appointment that replaces it.
        • One Net Express – the Vodafone service called One Net Express that provides a new and innovative hosted PBX solution that merges both functionality and pricing across mobile and traditional fixed line services.
        • Overseas Networks– Telecommunication systems outside of the Republic of Ireland used (but not controlled) by Vodafone in providing the Services.
        • Regulatory Authorities– ComReg, the Data Protection Commissioner, the Advertising Standards Authority of Ireland, the National Consumer Agency or any similar authority established from time to time.
        • Suitability Test – A test to determine the GSM signal strength available to the Customer’s premises to assess whether (in Vodafone’s opinion) the quality of access is sufficient for the deployment of the Services on those premises.
        • Service– the One Net Express service provided pursuant to this Agreement and any other service supplied to you pursuant to the relevant Service Specific Terms.
        • Service Description– the service description relating to One Net Express as applicable as provided to you and as amended from time to time.
        • Service Specific Terms– A schedule that sets out service specific information such as terms and conditions, specifications and other technical information.
        • SIM Card– A subscriber identity module card, which is an electronic memory device for storing user specific data to allow controlled and secure use of Equipment on the Network.
        • Site Survey– A survey of a customer’s premises to assess whether (in Vodafone’s opinion) the existing infrastructure is sufficient for the deployment of the Services on those premises.
        • Software– A machine executable computer program, software module or software package or any part thereof (in object code only), supplied by Vodafone or its licensors to you irrespective of how it is stored or executed.
        • Software License– The terms and conditions that prescribe how you shall use Software and set out the rights of the Software owner/licensor and the Software user in relation to such Software.
        • Solution Design– the solution designed prepared for a customer for the provision of One Net Express.
        • Standard List Price(s)– Vodafone’s standard unsubsidised Charges for business Services and Equipment as advised to you by Vodafone and/or as made available on request by Vodafone (as amended by Vodafone from time to time).
        • Term per New User– the minimum period of time that the Services shall be provided to a New User which shall be either 18 months or 24 months unless otherwise agreed.

      Business Share with One Net Express Terms and Conditions

      1. About these Terms and the Agreement

        1.1 The following terms and conditions are for Vodafone’s Business Share with One Net Express (also referred to as One Net Express Business Share) service and are in addition to and form part of the general terms and conditions under which you enjoy access to Vodafone’s mobile telecommunications services. For further details on these general terms and conditions as they apply to you please contact your account manager (or where applicable, your local Vodafone store or Vodafone Customer Care) or visit www.vodafone.ie/terms.

        1.2 This Agreement will govern our relationship with you regarding our provision of the Services to you. The Order Form, Commercial Terms and Pricing Schedule, these Business Share with One Net Express Terms and Conditions and General Terms and Conditions of the Vodafone Mobile Telecommunications Service together form our contract with you.

        1.3 In these Terms capitalised words are given specific meanings which are set out in clause 22.

        1.4 If there is any inconsistency between these Business Share with One Net Express Terms and Conditions, the Order Form and the General Terms and Conditions of the Vodafone Mobile Telecommunications Service, the following decreasing order of precedence shall apply:

        1.4.1 Order Form, Commercial Terms and Pricing Schedule.

        1.4.2 Business Share with One Net Express Terms and Conditions.

        1.4.3 General Terms and Conditions of the Vodafone Mobile Telecommunications Service.

        1.5 By connecting and using the Services you confirm that you have read and agree to Business Share with One Net Express Terms and Conditions, Vodafone’s General Terms and Conditions, the Order Form, the Commercial Terms and Pricing Schedule; you have instructed us to install the Services; and you agree to receive the selected Services in the quantities and at the prices set out in the Order Form.

      2. Length of the Agreement

        2.1 The OneNetExpress Business Share service is for a minimum period of 18 months, as agreed by the customer via a signed contract, or an email/on line sales process, or a telephone conversation with a Vodafone agent as the case may be.

        2.2 This Agreement begins on the date that we accept your order for the Services either by notifying you of our acceptance or by commencing implementation of your order. The Minimum Period for the Services will start on the Commencement Date set out in the Order Form and the Services will continue for the Minimum Period unless terminated under clause 13.

        2.3 Unless we or you end this Agreement in line with clause 13, we will continue to supply you with, and charge you for, the Services.

        2.4 You must pay all Charges until you or we end this Agreement in line with clause 13.

      3. Services and coverage

        3.1 We aim to provide you with the Services at all times from the start of this Agreement or such other date we will agree with you. However, due to the nature of mobile technology, it’s impossible to guarantee that we will be able to provide a fault-free service and we do not warrant that the Services will be secure, uninterrupted or without error.

        3.2 An order for Equipment and/or Services will only be binding when we have accepted it by giving you written confirmation or if we don’t provide you with written confirmation when we commence implementation of the order.

        3.3 For mobile services only we will use reasonable efforts to give you access to networks in other countries. We call this roaming. Overseas networks may be limited in quality and coverage. Any access to overseas networks depends on the arrangements between us and the foreign operators. Not all Services may be available while abroad. We will notify you of any terms of access that you need to comply with to use the overseas networks.

        3.4 We will aim to give you accurate dates for the performance of Services but unless we agree with you otherwise, any dates given are estimates only and time is not of the essence in relation to such dates. If you or a third party cause us to be unable to provide the Services, the dates for provision of (but not payment for) the Services shall be delayed by a reasonable period of time.

        3.5 Unless we agree with you otherwise where we have expressly agreed to advise you, you are responsible for deciding the suitability, adequacy and accuracy of any Equipment and Services for any particular purpose.

        3.6 If we supply you with Equipment as part of the Services we warrant that the Equipment (excluding any software) will be materially free from defects for 12 months following the date of the order, however, this warranty does not apply to damage to Equipment which is not due to a defect in the Equipment, including for example where you use the Equipment incorrectly. If we provide Services to you we warrant that those Services will be performed with reasonable skill and care by appropriately experienced, qualified and trained personnel.

        3.7 Some countries prohibit the use of encryption and if you use devices containing encryption technology outside the Republic of Ireland, you accept any responsibility and risk of such use.

        3.8 We may change the Equipment and Services we offer at any time.

      4. Charges and payment

        4.1 All Charges for Services are stated exclusive of VAT unless specified otherwise.

        4.2 All Charges not specified in the Commercial Terms shall be at Standard List Price.

        4.3 Access Fees, where charged, shall be invoiced by us monthly in advance and all other Charges shall be invoiced monthly in arrears.

        4.4 Rounding and minimum charges shall apply in accordance with our Billing Manual.

        4.5 If you owe us any money, and are not disputing the payment, and you do not pay it when due, we may charge you interest and withdraw any discount in relation to the Services and may suspend the Services under clause 11.1.2. We charge interest daily at the rate of 2% above the base rate of Allied Irish Bank plc each year from the date the amount becomes due to the date of payment by you in full. We may also charge you reasonable administration costs as a result of you paying your bill late or failing to pay it.
        The following addition to this clause will apply to: any new bill pay customer, any customer upgrading or any pay as you go customer moving to bill pay; from 1 December 2012 onwards: Vodafone may also charge you reasonable administration and collection costs as a result of you paying your bill late or not paying it at all including but not limited to a charge for each occasion a direct debit payment fails provided the failure is not caused by Vodafone.

        4.6 You will raise any billing queries within one month of the date of the relevant invoice and shall not withhold payment of any Service Charges set out in the queried invoice or any other invoice, by reason of your billing query. Disputed invoices shall be dealt with under clause 19.12.

        4.7 You are not entitled to offset any sums that we owe to you under this Agreement or any other agreement or dispute between the Parties against any sums that you owe to us under this Agreement.

        4.8 We may credit assess you from time to time as reasonably required to assess our risk. Each credit assessment shall entitle us to have a credit limit on your Vodafone account (details of which are available on request).

      5. Using the Services

        5.1 You must use the Services and ensure your subscribers use the Services in accordance with this Agreement, all applicable law (including regulatory codes of practice) and our instructions on using the Services. You are responsible for anyone who uses your Equipment.

        5.2 You must tell us immediately if the information you have provided to us (for example, information about the status of your business, your name, address, bank account or payment details) is inaccurate or changes.

        5.3 You must not use your Equipment or the Services (or allow them to be used) for any purpose which could reasonably be regarded as abusive, improper, immoral, offensive, illegal, fraudulent, or which is a nuisance, hoax, menacing, indecent, racist, obscene or defamatory. We may report such incidents to the police or any other relevant official organisation.

        5.4 The Equipment and the Services which we provide you will be configured for our standard security settings. Any change to or interference with these settings by you and/or any authorised or unauthorised third party leading to misuse, fraud or any other unlawful activity shall be your responsibility and we shall not be liable for any consequences arising out of same.

        5.5 You must not sell to anyone else all or any part of the Services without our written agreement.

        5.6 You must not do anything which causes the Network to be impaired or damaged.

        5.7 You must not modify Equipment or Services (including any software and/or integral safety features) we have supplied to you except in accordance with the manufacturer’s published specification, applicable law or with our prior written permission.

        5.8 We will choose numbers for you to use with your Equipment on the Network. The number does not belong to you and will remain property of Vodafone until we transfer your number to another service provider. If you decide to move to another network operator, and wish to retain your mobile and fixed line telephone numbers allocated to you by us, we shall transfer those telephone numbers to the new network operators in accordance with ComReg regulations (including any relevant timescales).

        5.9 Any SIM Card we provide remains our property. The software in the SIM Card does not belong to you and we are licensing it to you only for use with the Services and only for as long as we have agreed to provide the Services to you. We may change your SIM Card or tell you to return it at the end of this Agreement. Subject to clause 6.1, if you need a replacement SIM Card, we will charge you the price set out in our most current price plan that applies. You will use all reasonable efforts to ensure that SIM Cards are only used with your authorisation and you must inform subscribers of this policy. You are responsible for all costs resulting from

        ANNEX 1 – Business Share with One Net Express Terms and Conditions

        5.9.1 One Net Express – We agree to supply One Net Express to you and you agree to receive One Net Express subject to the terms and conditions set out in this Order Form and the Business Share with One Net Express Terms and Conditions set out in Annex 1 and as amended from time to time.

        5.9.2 Minimum Period – The Minimum Period shall start on the Commencement Date which is the date when we start to supply the One Net Express Service to you.

        5.9.3 Ending your Agreement – If you end your agreement before the end of the Minimum Period for any connection we require you to pay all the line-rental charges and any access fees for the remainder of the Minimum Period unless you are terminating under clauses of the terms and conditions.

        5.9.4 Payment Terms – 21 days from the date of the invoice by direct debit.

        5.9.5 Charges – the charges for the price plans that you have chosen are set out in this Order Form.

        5.9.6 Subscribers – We shall configure your users as set out within this order form or as subsequently agreed between us.

        5.9.7 Mobile Devices – We shall provide the One Net Express mobile devices set out in this document. If the specific device that you have selected is not available for whatever reason we reserve the right to provide an equivalent device from the One Net Express mobile range.

        5.9.8 Implementation – On receipt of your signed Order Form we shall contact you to schedule the site(s) survey and installation of the One Net Express Service

        5.9.9 3G Desk Phone -Where we have issued a SIM card for use with a 3G desk phone you are not permitted to use this SIM card in any other device without our written consent.

        5.9.10 Service Specific Terms – Service Specific Terms will apply when you order a service other than One Net Express (for example Blackberry BES).

        5.9.11 Transfer of existing numbers – You can only port fixed line numbers from other networks to our network from within your MNA (minimum numbering area) e.g. if you are within the 01 area you can only port numbers over to the Vodafone network within the 01 area. Equally if you require new fixed line numbers, these numbers must be within the same MNA as the original business address notified to Vodafone.

        5.10 If we provide you or your subscribers with security codes as part of the Services you agree to keep the security codes confidential and ensure your subscribers do the same. You must tell us immediately if you suspect that security codes have been disclosed to a third party so that we can issue new security codes.

        5.11 If you have purchased mobile internet services you may access the internet but we accept no responsibility for any content or services you may access which is at your cost and risk. You will be responsible for all costs from such access except where the Services allow such access to be disabled and you have asked disable access, where you will be responsible for the costs until we receive your written request. Unwanted programs or material may be downloaded from the internet without your knowledge. This may then give unauthorised people access to your Equipment.

        5.12 You must only use equipment which is legally approved for connection to our network. If you are not sure whether the equipment is approved, you should contact us.

        5.13 You shall provide a customer representative who will be your point of contact with us or where applicable our sub-contractors. You will notify us of the name and contact details of the customer representative and any replacement from time to time.

        5.14 You shall take prudent and appropriate measures to back up data and otherwise protect against loss of data.

        5.15 Where we have issued you with a SIM card for use with a 3G desk phone you are not permitted to use this SIM card in any other device without our written consent. Breach of this requirement shall constitute a material breach of this Agreement.

        5.16 You are not permitted to use the handset from a 3G desk phone outside of the premises that such 3G desk phone is registered to. Breach of this requirement shall constitute a material breach of this Agreement.

        5.17 If you order a service other than the Services provided pursuant to this Agreement, the supply of such services may be subject to additional terms and conditions.

        5.18 As part of the provision of the Services, we shall agree with the configuration of your users with you.

      6. Equipment

        6.1 If Equipment or SIM cards are lost or damaged before we have delivered them to your address, we will repair or replace these at our cost provided you tell us of any damage within 5 business days of receipt and notify us of loss if you have not received your order within 10 business days of our confirmation of the order. Once we have delivered Equipment or SIM cards to you at your premises you shall take the risk of loss or damage to the Equipment and/or SIM cards which we have delivered. If we have not delivered the right Equipment and/or SIM Cards you must tell us within 5 business days of receipt and we will remedy the error at our cost.

        6.2 If your SIM Card or Equipment is lost or stolen after we have delivered it to you, you must tell us as soon as possible so that we can prevent further use on it. You must pay for all Charges due until you tell us. You must also continue to pay the line-rental Charges until this Agreement has ended as described in clause 13.

        6.3 Where you have bought Equipment from us you will own the title to the Equipment (other than any SIM Card or embedded software) when we have received full payment from you of the amount in the invoice (or if the invoice is incorrect, full payment form you of the correct amount in relation to the Equipment). Until that time you must identify the Equipment as belonging to us.

        6.4 If we supply you with Equipment which become faulty (other than through your misuse) within the manufacturer’s warranty period, you may return the Equipment to us at our cost and we will repair or replace (at our option) the Equipment within 28 days. If we have replaced the Equipment with a better alternative we may at a later stage replace this with standard replacement Equipment meeting the agreed specification.

        6.5 If you have caused the Equipment to become faulty or if the Equipment becomes faulty outside the manufacturer’s warranty period we may provide a quote for the costs of the non-warranty repair Service.

        6.6 If we provide you with Equipment or software made by our suppliers, where we receive warranties or guarantees in relation to that Equipment or software we will endeavour to pass the benefit of these to you to the extent we are permitted to do so by the suppliers, provided that our obligation to liaise with suppliers in respect of any warranty ends when this Agreement ends. We have no obligation in relation to equipment which we do not directly supply to you.

        6.7 You must only use Equipment which we supply or which we have approved as compatible with the Network.

        6.8 We will deliver the Equipment and SIM Cards to your premises or such alternative delivery address that you may ask us to deliver to.

      7. Software

        7.1 The Services and Equipment we provide to you may contain software which belongs to us or our suppliers and may be subject to separate terms and conditions (which we refer to as a software licence) provided with the relevant Equipment or Service. You agree that your use of the Equipment and Services is conditional on your acceptance of applicable software licences prior to such use. In all other cases where we provide software to you, we grant you and/or your subscribers (as applicable) a personal, non-transferrable, non-exclusive, royalty-free licence (with no right to sub-licence) to use the software for the term and for the purposes of this Agreement. You may also make a single copy of the software for backup purposes.

        7.2 We and our suppliers may electronically audit each system configuration containing software licensed to you to verify your compliance with applicable licence terms on at least two (2) Business Days prior notice.

        7.3 You shall not modify, adapt, copy, translate, decrypt or reverse-engineer the software except that if you have a right to decompile the software for interoperability with other software, you will notify us and we will at our option provide a software interface to enable such interoperability or such information subject to reasonable conditions including but not limited to a reasonable fee.

        7.4 If we provide you with user documentation you may print copies for those subscribers who have a licence for the relevant software.

        7.5 If we provide software which is licensed by a third party, they may require you to upgrade the software from time to time. The charges and risks associated with such upgrades are your responsibility unless we expressly agree with you otherwise. If you choose not to take any upgrade, support in relation to the software shall be at our absolute discretion or the absolute discretion of the software licensor as applicable. Software upgrades may affect existing Services (including smart devices) and it is your responsibility to check with us regarding implications of upgrades before you implement them.

        7.6 If the Services require you to operate server software, it is your responsibility for maintaining appropriately configured server software on your systems throughout the term of the Agreement.

        7.7 The Services are configured so that only Internet Explorer, version 7 and above, and Mozilla Firefox, version 4 and above, are supported for use of the web portal. We will notify you of any update or change to this configuration requirement.

        7.8 We have no responsibility for any software which we have not supplied to you or which we have not expressly authorised for use with our software. If we provide Services which integrate with your computer systems we are not responsible for any part of those systems (including any software which we provide which is stored within those systems).

        7.9 We may provide technical support and assistance relating to integration, implementation, migration and management through our professional services portfolio and/or our managed services portfolio.

        7.10 Some mobile services we provide which use the internet rather than software applications may not be suitable for some internet service provider email accounts and you should check for any limitations, compatibility issues and additional charges with your internet service provider.

      8. Provision of Site Access and Information

        8.1 If we agree to provide Services to you on your premises:

        8.1.1 you grant us, our subcontractors and agents access to the premises and agree to provide us with such facilities and information as we reasonably require to perform the Services (including access outside normal working hours) and comply with our environmental responsibilities including the disposal of packaging;

        8.1.2 you will ensure the premises provides a safe working environment for our personnel and a suitable environment for the housing of any Equipment which are used as part of or in conjunction with the Services;

        8.2 If our provision of Services involves access to your systems, you warrant and undertake that you have full power to permit us to perform those Services and agree to indemnify us against any and all liability and costs which we suffer if you breach such warranty.

        8.3 Where we have carried out a Site Survey we will provide you with a written report detailing the results of the Site Survey and any remediation work that is required to be undertaken prior to the installation of the One Net Express solution. Failure to carry out any such work may delay the Commencement Date and/or mean that we are unable to provide the Services to you.

        8.4 If the Site Survey reveals that remediation work is required you shall be entitled to cancel this Agreement in respect of Services for that premises (but not for any other premises to which we provide Services) by giving us written notice within 14 days from the date we inform you of the Site Survey results. Where you decide to cancel this Agreement and the cost of the remediation work is estimated as less than €500 (ex. VAT) we shall be entitled to charge you €500 plus vat for carrying out the Site Survey of that site.

        8.5 We shall carry out a Suitability Test to assess the quality of the GSM signal strength. If the Suitability Test results indicate that the quality of the access is insufficient for the Services to be provided to a reasonable standard we will notify you of this, in which event this Agreement shall automatically terminate in respect of that premises (but not for any other premises to which we provide Services).

        8.6 Following completion of the Site Survey and Suitability Test, we shall give you an estimate of the maximum number of concurrent connections supported by the Service which will be determined by a number of factors including mobile coverage. If this estimate is less than 80% of our initial estimate of the same provided to you [at the time of purchase] then you shall be entitled to cancel this Agreement in respect of Services for that premises (but not for any other premises to which we provide Services) by giving us written notice within 14 days from the date we inform you of the Site Survey results.

        8.7 We may in our absolute discretion reject any notice to cancel under clauses 8.4 or 8.6 which is served after the 14 day notice period or allow you to cancel subject to a cancellation fee of €500 or 10% of the mobile and fixed line rental Charges for the Minimum Period, whichever is higher.

        8.8 You shall provide us with any information reasonably requested by us to enable us to provide the Services to you.

        8.9 If there is any undue delay in you providing us with information requested pursuant to clause 8.8 above, we shall be entitled to extend any target dates to accommodate the effects of the delay.

      9. Changing Charges and terms

        9.1 We may change our Charges or introduce new Charges at any time. If we increase our Charges, we will give you at least 30 days’ notice and you may have a right to end this Agreement under clause 13.

        9.2 We can make changes to or withdraw Services at any time and we can make changes to or introduce new terms to this Agreement at any time. We will give you at least 30 days’ notice of these changes if we do and you may have a right to end this Agreement under clause 13.

        9.3 We may need to change your phone number or other number. We will let you know if this is the case.

        9.4 You can apply to port the mobile number(s) relating to SIM Cards to another network or migrate the mobile phone number(s) to another service provider on the same network but we may charge you a reasonable administration fee per number in addition to any Charges for termination that may be applicable under Clause 13.

        9.5 We are not obliged to agree to any upgrades to the Equipment we supply to you during or after your Minimum Period but if we do so we may extend the Minimum Period or impose a new Minimum Period from the date of the upgrade, at our choice.

        9.6 New subscribers will be subject to a Term per New User unless we agree otherwise with you in writing. If the Agreement is terminated before the end of a New User’s Term per New User you will be obliged to pay the outstanding monthly charges relating to that New User and the company monthly access fee until the end of that New User’s Term per New User.

        9.7 If the law changes or VAT or any other tax is increased, we can change the terms of this Agreement to comply with law without your consent although we will try to tell you about the change before it occurs otherwise within a reasonable time after it has been made.

      10. 10 Call limit, deposit and part payments

        10.1 We may set a limit on the amount of Charges you may run up during each calendar month and/or a maximum number of active Connections and/or a bar on SIM Card(s) being used on overseas networks or for making international calls or premium rate calls, which we refer to as a call limit. We may agree to increase or remove the call limit after making credit checks. You may be able to go over your call limit, but if this happens, you must pay all Charges. We may not provide Equipment and/or Services to you if to do so would result in you exceeding your credit limit or if the credit limit is already exceeded.

        10.2 We may ask you for a deposit:

        10.2.1 when we connect your SIM Card;

        10.2.2 to increase or remove your call limit;

        10.2.3 if you increase how much you use the Services; or

        10.2.4 to unblock your SIM Card from contacting international numbers, using overseas networks or making premium-rate calls.

        10.3 You can ask for a refund of your deposit at any time, but we may reduce your call limit if you do. We can use the deposit to pay off any Charges you owe us. When this Agreement comes to an end, we will repay any deposit you have given us less any money you owe us. We will not pay any interest on any deposit we take from you.

        10.4 If there is a significant increase in your usage between bills, we may contact you. We may need a part payment so you can continue to use the Services.

        10.5 Where your usage exceeds limits imposed on us by our third party suppliers e.g. BT, we shall be entitled to charge you the additional costs we incur as a result of such usage

      11. Suspending the Services

        11.1 We can suspend or restrict use of any of the Services (other than emergency services) by you and/or any subscriber(s) if:

        11.1.1 we believe your equipment (including Equipment we supply to you) or the Services are being used in a way we do not allow under this Agreement;

        11.1.2 you or your subscribers have not kept to this Agreement (for example, you fail to pay any Charges when due);

        11.1.3 we have asked you for a deposit or part payment which you have not paid;

        11.1.4 you go over your call limit;

        11.1.5 we believe that you have entered into this Agreement fraudulently;

        11.1.6 we believe you and/or your subscribers have or are likely to use any number, Equipment or Services in an unauthorised, illegal, or fraudulent way;

        11.1.7 you tell us that your Equipment has been lost or stolen;

        11.1.8 you become bankrupt or make any arrangement with creditors or go into liquidation or an administration order is made or a receiver is appointed over any of your assets;

        11.1.9 you and/or your subscribers do anything (or allow anything to be done) which we think may damage or affect the operation of the Network;

        11.1.10 the emergency services tell us to, or a law or regulation is passed which means we need to do so; or

        11.1.11 Where we identify what we reasonably determine to be Artificially Inflated Traffic.

        11.2 We can suspend or restrict the Services to carry out necessary planned maintenance services or during any technical failure of the Network or Services where it is necessary to safeguard the security and integrity of the same or where we are obliged by law to do so to comply with Emergency Planning Measures provided that in each case we will aim to keep all service suspensions to a minimum. If a service suspension for planned maintenance is likely to exceed 10 minutes we will endeavour to give you 24 hours prior written notice.

        11.3 When we suspend or restrict your use, this Agreement will continue and you still have to pay all Charges due during any period when we suspend or restrict the Services.

        11.4 If we have suspended the Services for your non-payment and we have subsequently agreed (in our discretion) to reactivate the Services following your request, we may charge you a reasonable administration charge in addition to all arrears.

        1.5 If we have suspended Services to a subscriber for their failure to use the Services in accordance with this Agreement where we have decided not to suspend the Services provided to you or other subscribers we may reinstate the Services to that subscriber following remedy of the subscriber’s default subject to the payment of a reasonable administration charge.

      12. GSM Gateways

        12.1 You will not connect or continue the connection of any GSM Gateways to the Network or otherwise provide telecommunications services to a third party or allow any subscriber to do same without our prior written consent which, we can withhold in our absolute discretion according to our current GSM Gateway Commercial Policy as communicated from time to time.

      13. Ending this Agreement

        13.1 This contract is for a minimum period of eighteen 18 months, as agreed between you and Vodafone. Subject to clauses 13.5, 13.6 and 13.7 below, either of us may end this Agreement by giving the other 28 days notice in writing. Your notice must include your mobile and fixed line numbers and the signature of the account holder. If you wish to terminate the contract within the initial period you must pay a cancellation charge. The cancellation charge is calculated by multiplying the number of handsets you have, the number of remaining months in your contract and the monthly tariff charge that you pay per handset.

        13.1.1 After the initial eighteen (18) month period this contract will automatically roll over from month to month, until terminated by either you or Vodafone, with 28 days notice.

        13.2 You may end this Agreement in its entirety or part only insofar as it relates to the Services delivered in respect of a particular number by writing to us if:

        13.2.1 We materially breach this Agreement and cannot correct the situation within 14 days of you telling us about the breach;

        13.2.2 We increase your Charges in Ireland which have the effect of increasing your total call and usage Charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or

        13.2.3 You exercise your right to cancel Services in relation to a site subject to and in accordance with clauses 8.4, 8.5 or 8.6 where we do not provide Services to any other site.

        13.3 We may end this Agreement at any time by writing to you if:

        13.3.1 you become bankrupt, insolvent or go into liquidation or if you enter into a voluntary arrangement or have a receiver or an administrator appointed over any or all of your assets (in which event we do not have to give notice to you);

        13.3.2 you do anything (or allow anything to be done) which we think may damage or affect the operation of the Network;

        13.3.3 you materially breach this Agreement and do not correct the situation within 14 days of us telling you about the breach (examples of material breach include your failure to pay the Charges when they are due, your breach of any software licence and where we have repeatedly suspended provision of the Services to you or your subscribers for cause); or

        13.3.4 We are permanently unable to provide the Services to you.

        13.4 When this Agreement comes to an end:

        13.4.1 we will disconnect your Equipment from the Network;

        13.4.2 you will have to pay immediately all Charges you owe on the date we disconnect your Equipment from the Network;

        13.4.3 you and your subscribers must stop using (and remove from your systems and return to us) any software which we have licensed to you (except software which is embedded within any Equipment we have supplied which belongs to you);

        13.4.4 you must stop using Services we have provided to you;

        13.5 If this Agreement ends before the end of the Minimum Period and where you have terminated under clause 13.1, you will have to pay us immediately (as one lump sum) the mobile and fixed line-rental Charges left for the rest of the Minimum Period. See 13.1 for the calculation of this charge.

        13.6 If this Agreement ends for any reason other than our breach, we may immediately enter your premises without prior notice to recover Equipment which belong to us and you will not re-sell or transfer possession of them to any third party until you have paid us in full all amounts due to us under the Agreement.

        13.7 If you end this Agreement before the end of the Minimum Period (other than under clause 13.2), you must still pay all the line-rental Charges and monthly access fees left for the rest of the Minimum Period.

        13.8 If you end this Agreement before the end of the Minimum Period under clause 13.2 or we end the Agreement under clause 13.1, you will only have to pay the Charges you already owe.

        13.9 You may terminate a subscribers use of the Services (without terminating this Agreement) by giving us 28 days notice in writing, where this occurs prior to the end of the Minimum Period you will have to pay the charge of 20 euro per subscription per months left in the contract for the rest of the minimum period.

      14. Liability and exclusions

        14.1 We will be legally responsible to you if our negligence causes death or personal injury or if we commit fraud. The remaining paragraphs of this clause 14 are subject to this paragraph 14.1.

        14.2 If we break this Agreement or are negligent we will not be responsible for the losses you suffer as a result, except those losses that are a foreseeable consequence of the breach and except those under clause 14.1.

        14.3 Our maximum liability for all claims relating to the Services or Equipment provided under this Agreement whether for breach of contract or in tort, including negligence will be limited to 100% of the Charges paid or payable in the twelve months prior to the date of the Claim.

        14.4 We shall provide the Services with reasonable skill and care but we exclude all liability for breach of warranties, conditions, terms, undertakings, and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

        14.5 We will not be liable for any indirect, punitive, special, incidental or consequential damages in connection with or arising out of the terms of this Agreement; nor any direct or indirect loss of business, revenue, profits, goodwill, use, data, compensation, ex gratia payment or other economic advantage however they arise, whether in breach of contract (including repudiatory breach) breach of warranty or in tort, including negligence, and even if we have previously been advised of the possibility of such damages or whether such liability could be assumed to be our responsibility.

        14.6 We will not be legally responsible to you if we cannot provide the Services because of something outside of our reasonable control or where we are reliant on third party suppliers.

        14.7 If you use the Services to make an emergency call, the caller location information that is provided to the emergency services may not be the location from which the call is made, which may delay the emergency services’ response to the call. It is not possible to make fixed line calls using the Services if there is a power failure or a failure of your broadband connection although this will not prevent calls made from mobile devices. It is your responsibility to make your subscribers aware of the contents of this clause 14.7.

      15. Our intellectual property

        15.1 All intellectual property rights to the Services and Equipment (including any created by providing the Services) that belong to us and our licensors at all times during the Agreement and you agree not to do anything which might jeopardise or diminish the value of those rights.

        15.2 You are not permitted to use our trademarks as part of a business or trading name and you must not remove or modify and trademark or proprietary notice from Equipment, software or documents or other material which we supply to you.

        15.3 You will promptly tell us if you become aware of any actual or threatened infringement of or challenge to our intellectual property rights and will assist us with enforcing or defending our rights (at our expense) if we reasonably request your help.

      16. Personal information

        16.1 If you provide us with personal data (for example relating to subscribers), you must ensure that it is accurate, up to date and that you have obtained consent from the individuals (for example your subscribers) to provide the data to us (and where appropriate our suppliers and subcontractors) and to allow us to use the data to perform our obligations under this Agreement, provide the Equipment and Services and (if you or they have not objected) for direct marketing of our other products and services to you and to those individuals. Where you or we are a data processor under the Data Protection Act 1988 (the “Act”) in relation to the personal data, the data processor shall:

        16.1.1 comply with Section 2 of the Act as amended and Regulation 4 of the EC (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011;

        16.1.2 only process the personal data in accordance with the written instructions of the party which is the data controller (as defined by the Act);

        16.1.3 not transfer the personal data outside the European Economic Area; and

        16.1.4 not appoint a third party to process the personal data.

        16.2 We and our group companies may use your information (including where applicable personal information you provide to us) to keep to our legal requirements and to:

        16.2.1 manage your account, carry out customer-care activities and train our staff;

        16.2.2 monitor the quality and security of the Network and test and maintain our IT systems;

        16.2.3 protect us, and our brand, from activities that might cause loss or damage;

        16.2.4 analyse and improve Equipment and Services; and

        16.2.5 contact you and/or subscribers with marketing messages only if you and they have indicated that you wish to receive these messages. These messages may include marketing from other organisations, but we will not pass responsibility of your information to these other organisations.

        16.3 We may monitor or record calls, emails or text messages made to, or by us, for our business purposes such as to:

        16.3.1 improve customer service;

        16.3.2 carry out quality-control exercise;

        16.3.3 train our staff;

        16.3.4 prevent unauthorised use of our telecommunications system; and

        16.3.5 make sure we have effective systems in place to prevent or detect crime.

        16.4 Before granting credit, we may search the files of one or more credit reference agencies which will keep a record of that search. We may also disclose details about your conduct of the account to that credit reference agency (or agencies). Any information held will only be used to help to make credit decisions affecting you, or occasionally for fraud prevention or tracing debtors.

        16.5 We may disclose to our dealers any information you provide to us, including any billing information to enable the dealer to proactively manage your account. We may also disclose information relating to you and your subscribers to:

        16.5.1 financial agencies (for debt collection, credit references or fraud monitoring);

        16.5.2 our suppliers (where their products or services support or form part of the Equipment or Services we supply to you);

        16.5.3 legal or regulatory authorities, government or security agencies;

        16.5.4 our group companies;

        16.5.5 any third parties (where we reasonably believe disclosure is necessary to enable us to fulfil our obligations under this Agreement; and

        16.5.6 any third party management agency we notify to you.

        16.6 We do not include your details in any directory or directory enquiry service. If you want to have your information included in these Services, you should contact us.

      17. Confidentiality

        17.1 Our relationship may require us to provide you with confidential information which belongs to us and may require you to provide your confidential information to us.

        17.2 You and we agree to keep confidential and not disclose any confidential information received from the other and only to use that confidential information to the extent necessary to perform its obligations under the Agreement or as may be required by law. You shall procure that your employees and subscribers keep confidential our confidential information and only use the same for the purposes of this Agreement. The requirements of this clause do not apply to information which:

        17.2.1 is or becomes public knowledge through no fault of the recipient of the information;

        17.2.2 was already known to the recipient prior to its disclosure by the disclosing party; or

        17.2.3 is authorised for disclosure by the disclosing party; is required to be disclosed by a court, regulator or the rules of any recognised investment exchange.

      18. Credit-reference and fraud-prevention agencies

        18.1 You can ask us for information about how we use your details for credit checking and fraud prevention when you take out this Agreement. We will also release, to credit-reference agencies and fraud-prevention agencies, details of your Agreement with us including any change of address, payments you make, account balances, missed payments, disputes and queries. We, and other organizations, may use this information to help make decisions about other credit applications made by you or other members of your household you are linked to financially and to protect both our business and our customers from fraudulent activity. We may also use any information we hold to trace debts and assess claims. If you do not pay us in full and on time, we may tell credit-reference agencies who will record the debt.

        18.2 For more details on how we use your information, please see our privacy policy on our website. If you want to contact us about anything to do with your personal information, please write to: Data Protection Manager, Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18.

      19. General

        19.1 We may transfer this Agreement to anyone at any time. You may not transfer this Agreement to anyone unless we have agreed in writing beforehand. We will not unreasonably refuse this request. Except for any rights our suppliers have as licensor of software supplier to you under a software licence, no other third party may benefit from or enforce this Agreement. Please contact us if you want to transfer your SIM Card(s) or Equipment to someone else within your organisation (subject to a satisfactory credit check).

        19.2 We may perform some or all of our obligations under this Agreement by using subcontractors or through any company in the Vodafone Group. We accept responsibility for acts or omissions of such subcontractors and Group companies in their performance of the Services.

        19.3 You and we acknowledge that neither you nor we have entered this Agreement relying on any non-fraudulent statement which is not expressed in this Agreement.

        19.4 You and we shall not make any public announcement regarding this Agreement unless we have agreed with you otherwise although we may include you in our generic list of customers which we may publish from time to time.

        19.5 If you are migrating to One Net Express from another mobile services agreement, you will be subject to any applicable migration rules. In particular you may lose any existing hardware credits or other benefits that you may be entitled to under your existing agreement.

        19.6 If you or we fail to enforce our rights under this Agreement, it will not prevent you or us from taking further action.

        19.7 If you are a sole trader, a partnership, or some other organisation that is not a limited company, and you purchase Equipment from Vodafone and pay for such Equipment by instalments, your purchase of such Equipment may be covered by the Consumer Credit Act, which provides a customer with additional rights, including rights to terminate the purchase. Where this is relevant, we will provide you with the details.

        19.8 We may apply any payment which you owe to us against any payment which we owe to you under this Agreement or any other agreement. You shall not make any deductions from amounts which you owe to us.

        19.9 When you use your Equipment, your number may be shown to the equipment being called. Your number will always be shown if you are calling Irish emergency services.

        19.10 We will send you notice by post, voicemail, text or other form of electronic message. We will treat you as having received the notices 48 hours after we have sent them. We will send all bills and notices served by post, to the address you have given. You must tell us about any changes to your address. You must send us notices by post or email to our address shown on the bill. You can assume we have received these notices 48 hours after you have sent them.

        19.11 This Agreement is under Irish law.

        19.12 If we have a disagreement with you in relation to this Agreement then you and we shall use our respective best endeavours to resolve the dispute within seven (7) days (or such shorter time as is reasonable in the circumstances) from the date of it being raised. If we are unable to resolve the dispute within such time then we and you agree to escalate the dispute to senior managers or their equivalent. If we are still unable to resolve the dispute with you within seven (7) days after the escalation to senior managers then you and we agree to act in good faith the seek to agree whether the dispute should be settled through mediation provided that if no such agreement is reached or if we are unable to resolve the dispute with you through mediation then either party may commence proceedings through the Irish courts.

      20. 20. Business Share with One Net Express Tariff

        20.1 Under no circumstance are the types of calls listed below included within the Service. All such calls will be charged for at Vodafone’s standard rates determined by the tariff that you are subscribed to. Calls not included are:

        • calls made while roaming;
        • diverted calls to a non vodafone customer.
        • save for a ‘Prolink’ as described in paragraph 20.4 (which is required to operate certain functions of the Service), calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03). OneNet Business Share sims are not to be inserted into a Prolink.

         

        20.2 There is a tariff lock in for the first 6 months of the contract whereby the customer can move up to a higher tariff but cannot move down a tariff within the Business Share tariff suite. If you wish to move down tariff after the lock in period and before your agreed contract period ends you will be re-contracted onto a new contract for 18 months and will be charged €290 administration fee for doing so. When you move up a tariff on Business Share you will only be recontracted when your existing contract period has expired.

        20.3 Vodafone reserves the right to vary or amend any element of this Service at any time. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason. Any changes made to the product, tariffs or terms and conditions will be notified to you directly and will be posted on www.vodafone.ie/business. These changes will be posted not less than 30 days before they take effect.

        20.4. You accept that responsibility for the installation, maintenance and operation of the mobile gateway device (“Prolink”) to be integrated with your PABX is your sole responsibility. Vodafone is not and will not be liable or responsible for the installation, operation or maintenance of this equipment or its interaction with your PABX.

        Fair Use Policy

        20.5. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Service. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed the Service and the related tariffs by reference to average business customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free on-net VPN calls likely to be made by users). If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy.

        If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.

        20.6. 1 Free calls to other Vodafone subscribers are included in this plan. There is a fair usage policy which is one thousand (1,000) free Vodafone to Vodafone calls per month per subscriber on the account. If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.

        20.6.2 Free local and national calls are included in this plan. There is a fair usage policy which is one thousand (1,000) free Local and national calls per month per subscriber on the account. If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.

        20.7 The monthly allowance of minutes included in the Vodafone Business Share plans can be used to dial national and international mobiles and landlines. 75% of a customer level account minutes must be consumed within the Republic of Ireland. For example if you consume a total of 1,000 minutes across your customer level account in a given month; 750 minutes must be consumed through national dialling within the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable, or if more than 25% of minutes are made to international destinations from Republic of Ireland, we will ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to transfer you to a tariff which does not include international calls; or to suspend or terminate your Service provided under this Tariff.

        20.8 Customers may use their monthly allocation of minutes to make anytime calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. The monthly allocation of minutes are at a customer level, therefore are shared across each subscriber on this plan. The monthly allocation of minutes cannot be used to call certain numbers (including, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers). The monthly allocation of minutes cannot be used while roaming.

        20.9 Customers may use their monthly allocation of text messages to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The monthly allocation of texts are at a customer level, therefore are shared across each subscriber on this plan. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming.

        20.9 Customers may use their monthly allocation of data for domestic usage only. The monthly allocation of data is at a customer level, therefore it is shared across each subscriber on this plan. The monthly allocation of data cannot be used while roaming.

        20.10 Out of bundle minutes, text or roaming minutes and texts will be charged at Vodafone’s standard rates applicable to the Business Share plans.

        20.11 Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (ex. UK) it will be charged at a roaming rate of 65c per call.

        20.12 Customers on any Vodafone Business Share plan cannot carry over any remaining minutes or texts to the following month.

        20.13 Customers migrating to Vodafone Business Share plan from any existing Vodafone plan cannot carry over any remaining minutes or texts from a previous tariff.

        20.14 Customers who subscribe to a Tariff will automatically be opted into Vodafone Passport unless otherwise specified at time of connection. Customers can opt out of Vodafone Passport at any time, without penalty and will be subsequently charged at standard roaming rates for calls and texts.

        20.15. There are chargeable Add-ons available to customers on a Vodafone which are viewable online at www.vodafone.ie

        20.16.The out of bundle rates chargeable if the monthly allowances are exceeded for calls, texts and data are viewable online at www.vodafone.ie

        20.17 The full price sheet is viewable online at www.vodafone.ie

      • Access Details- shall mean the username and password identity given exclusively to the Customer for the purposes of gaining access to the Network;
      • Access Fees the monthly or other periodic fee payable by you for the use of a Service.
      • Access Provider- means the company which provides the Customer's telephone line(s) and associated telephone number (s), from which Vodafone rents such line(s) and number(s)
      • Artificially Inflated Traffic– A flow or volume of traffic via any Service, which Vodafone believes is: (i) disproportionate to the flow or volume of traffic which Vodafone expects from good faith commercial practice and usage of the Service; (ii) disproportionate to your previous traffic profiles (in any given month) with Vodafone; (iii) uses automated means to make calls (save where this is expressly approved by Vodafone in writing); or (iv) may result in you exceeding the credit limit which Vodafone places on your account from time to time.
      • Authorised User” shall mean anyone registered by the Customer as authorised to use the Service
      • Billing Manual– Vodafone’s call- and billing rounding measures from time to time, which shall be available to you on request.
      • Business Day– Mondays through Fridays, inclusive, but does not include national, public or bank holidays in the Republic of Ireland.
      • Broadband Package means any Internet service package as offered by Vodafone set out in the Tariff Sheet from time to time
      • Charges– Access Fees, Connection Fees, fees for Equipment, software license fees, call fees, airtime fees and all other fees payable by you for use of the Services.
      • Codes of Practice– All guidelines governing use or provision of mobile telecommunications and data services, issued by any generally recognised bodies (such as ComReg) or that are adopted by Vodafone from time to time, and all instructions, regulations or guidance issued by the Regulatory Authorities, whether or not mandatory.
      • Commencement Date– the date that we start providing the Services to you. Vodafone will communicate an estimated Commencement Date to you in advance but this date is not guaranteed.
      • Commercial Terms– the Commercial Terms and Charges set out in the Order Form.
      • COMREG means the Commission for Communications Regulation which is the national regulatory authority for the electronic communications market in Ireland.
      • Connection– A Vodafone SIM Card or Fixed Line connection that has been configured to attach to the Network or Fixed Line Network with a price plan or SOC associated with it so that End User can use and be charged for Services supplied under the Commercial Terms.
      • “Connection Charge” means a one off charge for connection to the Service as may be set out from time to time in the Tariff Sheet
      • Customer- means, depending on the specific Service, the person(s) using the Service whose details are provided in the Customer Application for the Service or who being an organisation enters into this Agreement by virtue of the completion and signing of the Customer Application by an authorised signatory of the organisation;
      • Customer Application- means the Customer’s application for the Services. The form, content and medium of the Customer Application (in writing, on-line or via other means) shall be as specified by Vodafone from time to time;
      • Customer Authorisation- means the process completed by the Customer to approve the provision of the Service and which contains information as Vodafone may reasonably specify. The form, content and medium of the authorisation process (in writing, on-line or via other means including Third Party Verification (“TPV”) ) shall be as specified by Vodafone from time to time;
      • Customer Equipment- means all computer hardware, software, cabling, apparatus and facilities provided by the Customer.
      • Customer Information-means all content, including any data, information, video, graphics, sound, music, photographs, software and any other materials (in whatever form) transmitted, published, disseminated, distributed or otherwise made available by or on behalf of the Customer, via e-mail, website or otherwise, using the Service;
      • Data Protection Legislation– The Data Protection Act 1988, the Data Protection (Amendment) Act 2003, the EC (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 and any other legislation implementing Directives 95/46/EC and 2002/58/EC and any amendments or replacements to them.
      • Emergency Planning Measures– The measures that may be taken as a result of Vodafone’s obligations under (i) the General Conditions under section 45 of the Communications Act 2003 and (ii) the Civil Contingencies Act 2004; or any similar law.
      • End User/ Subscriber– A person using Equipment or a Service, who is your employee or contractor.
      • Equipment – Any tangible material, but not a SIM Card, supplied by Vodafone to Customer, or connected to the Network on Customer’s behalf, such as a mobile phone, a connecting cable, a power supply, or a PC data card.
      • Fair Usage Policy- means the fair usage policy for Vodafone fixed line and broadband services;
      • Fixed- the word fixed when used in conjunction with a service means services which are associated with a specified address or location;
      • Force Majeure– Any cause beyond a party’s reasonable control including without limitation, acts of God, war, fire, flood, drought, lightening or other accident, strike, lockouts, trade dispute, labour disturbance, delays in transport, material shortages, failures or fluctuations in electric power or
      • telecommunications services or equipment, restrictions or prohibitions of any government or semi-government authority.
      • GSM Gateway– Any equipment containing a SIM Card which enables the routing of calls from fixed apparatus to mobile equipment by establishing a mobile-to-mobile call.
      • GSM Gateway Commercial Policy– Vodafone’s policy from time to time governing Customer’s use of GSM Gateways, available at: www.vodafone.ie/terms, in particular paragraph 5.1.3 of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service.
      • Intellectual Property Rights– Patents, design rights, trade marks, copyrights (including any such rights in typographical arrangements, websites or software), rights subsisting in trading, business or domain names and e-mail addresses, rights in inventions, rights in databases and all other intellectual property rights of a similar or corresponding character which subsist now or in the future in any part of the world whether registered or not and whether or not capable of registration, and any applications to register or rights to apply for registration of any of the foregoing in all parts of the world.
      • Internet Connection- shall mean the Customer's connection with the Network;
      • Internet Standards- shall mean the protocols and standards defined in the following Internet documents: RFC 1009, 1122, 1123 and 1250 and any other applicable protocols and standards; “ISP” means an Internet Service Provider;
      • Monthly Usage Allowance- means the amount of download and upload allowed for the Fixed Broadband Service at no additional cost to the fixed monthly charges as specified in the Tariff Sheet.
      • Minimum Period– the minimum period for the supply of the Services as stated in the Order Form.
      • Network - means the telecommunications system used by Vodafone for the provision of the Service pursuant to its General Authorisation granted under Regulation 8 of the European Communities (Electronic Communications Networks and Services) Regulations, 2003;
      • New User– an additional subscriber who starts using the services after the Commencement Date.
      • Order Form– The document setting out the agreed commercial terms relating to Vodafone’s provision of Equipment and/or Services, which incorporates the Service terms and conditions and these General Terms.
      • One Net Express– the Vodafone service called One Net Express that provides a new and innovative hosted PBX solution that merges both functionality and pricing across mobile and traditional fixed line services.
      • Overseas Networks– Telecommunication systems outside of the Republic of Ireland used (but not controlled) by Vodafone in providing the Services.
      • Regulatory Authorities– ComReg, the Data Protection Commissioner, the Advertising Standards Authority of Ireland, the National Consumer Agency or any similar authority established from time to time.
      • Suitability Test– A test to determine the GSM signal strength available to the Customer’s premises to assess whether (in Vodafone’s opinion) the quality of access is sufficient for the deployment of the Services on those premises.
      • Service– the One Net Express service provided pursuant to this Agreement and any other service supplied to you pursuant to the relevant Service Specific Terms.
      • Service Description– the service description relating to One Net Express as applicable as provided to you and as amended from time to time.
      • Service Specific Terms– A schedule that sets out service specific information such as terms and conditions, specifications and other technical information.
      • Service Availability Area- means the area within 4.5 kilometres from the local telephone exchange, or such other area as may be specified by Vodafone from time to time;
      • Software- means any software provided by Vodafone to enable the Customer to access or use the Service
      • SIM Card– A subscriber identity module card, which is an electronic memory device for storing user specific data to allow controlled and secure use of Equipment on the Network.
      • Site Survey– A survey of a customer’s premises to assess whether (in Vodafone’s opinion) the existing infrastructure is sufficient for the deployment of the Services on those premises.
      • Software– A machine executable computer program, software module or software package or any part thereof (in object code only), supplied by Vodafone or its licensors to you irrespective of how it is stored or executed.
      • Software License– The terms and conditions that prescribe how you shall use Software and set out the rights of the Software owner/licensor and the Software user in relation to such Software.
      • Solution Design– the solution designed prepared for a customer for the provision of One Net Express.
      • Standard List Price(s)– Vodafone’s standard unsubsidised Charges for business Services and Equipment as advised to you by Vodafone and/or as made available on request by Vodafone (as amended by Vodafone from time to time).
      • Term per New User– the minimum period of time that the Services shall be provided to a New User which shall be 18 months unless otherwise agreed.
      • "Tariff Sheet" means the Vodafone pricing guide as may be amended by Vodafone from time to time in accordance with the Standard Terms and Conditions and which is available at www.vodafone.ie;
      • Third Party Equipment- means any equipment of a third party which is supplied by Vodafone as part of a specific Service as set out in the Service specific terms and conditions;
      • Third Party Service- means any service promoted or provided by third parties to the Customer over the Network;
      • Termination Charges- means the termination charges applicable to each of the Services as set out in the Service specific terms and conditions .
      • "Vodafone” or “we" or “us" means Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18 being the provider of the Service under the Agreement;
      • Vodafone Agent- means any third party authorised to promote and sell Services or carry out business activities on Vodafone’s behalf;

      Vodafone Smart Plan

      Six Month Promotion for all existing customers on the Vodafone Smart Plan (from 12th of March to the 12th of September, 2014).

      As part of a six month promotion of the Vodafone Smart plan, all customers who have signed up before the 12th of March 2014 will receive unlimited any network minutes and texts, 2GB data as well as 50 international minutes and unlimited international texts until the 12th of September. Usual Terms & Conditions as well as Fair usage policy apply. This promotion does not apply for customers who have signed up for the Vodafone Smart Plan after the 12th of March as these customers are subject to new terms and conditions.

      Vodafone Smart Plan (Applies to all customers signed up to the Smart Plan before the 12th March 2014)

      1. The following terms and conditions of the Vodafone Smart Plan tariff are in addition to and form part of the terms and conditions of the Vodafone mobile communications service. In the event of any conflict, these terms and conditions shall prevail. Unless indicated otherwise herein these are Core Terms and Conditions.
      2. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariff at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      3. Customers who avail of the Tariff will receive the monthly number of minutes and text messages applicable to the Tariff. Prices are quoted per minute but are charged on a per second basis. All prices are VAT inclusive.
      4. Customers may use the monthly allocation of minutes to make calls to national fixed line numbers and other national mobile networks. Any unused portion of the monthly allocation of minutes cannot be carried forward to the next month.
      5. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, international numbers, WAP, e-trieve and Vodafone mobile ISP numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming. These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
      6. Customers may use the monthly allocation of text messages to send text messages to other other Irish mobile numbers. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages or to send text messages while roaming. Any unused portion of the monthly allocation of text messages cannot be carried forward to the next month.
      7. Free Vodafone calls and texts are available on Vodafone Smart Plan, please refer to the Vodafone Free Calls and Texts terms and conditions.
      8. Customers may not change from this price plan to a price plan of lower or higher value within the first 12 months of the contract/plan

       

      Vodafone Group Smart Plan Promotion

      All customers who signed up to the New Vodafone Smart Plan after the 12th March 2014, who have been contacted directly by Vodafone are subject to the following terms and conditions on acceptance of signing up to the Vodafone Group Smart Plan Promotion The following terms and conditions of the Vodafone Group Smart Plan Promotion are in addition to and form part of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service that can be found at http://www.vodafone.ie/terms. In the event of any conflict, these terms and conditions shall prevail.

      1. Upon acceptance of this promotion, the customer agrees as the Bill Payer and Group Owner of the Group Smart Plan to nominate up to a maximum of four (4) family members and/or friends to avail of this exclusive offer.
      2. Once the Bill Payer nominates a family member and/or friend the Bill Payer agrees to also pay the monthly charge of each Group Member they nominate and who signs up to the Group Smart Plan.
      3. Only the Bill Payer of the Group Smart Plan can make any changes to the account and if a Group Member wishes to make any changes to the account it can be done solely by the Bill Payer.
      4. Only the Bill Payer of the Group Smart Plan can remove a Group Member from their account.
      5. The Bill Payer will also have unqualified visibility of the call details of each of the Group Members of the account including monthly usage and will have confirmed and explained this to each individual Group Member that signs up to avail of the Bill Payer’s service.
      6. The Bill Payer is liable for all charges incurred by a Group Member howsoever arising.
      7. Each Group Member of the Group Smart Plan is subject to a twelve (12) month minimum subscription period. The Bill Payer is liable for all early termination fees that may arise in respect of any Group Member.

      End Subscriber Terms and Conditions

      1. The Group Member confirms and accepts that in joining the account of the Group Owner under the Vodafone Smart plan they shall not have any proprietary rights in any Sim Card or number allocated to them by Vodafone as a result of their joining the account of the Group owner.
      2. The Group Member acknowledges that they shall not have any proprietary interest in the mobile phone service provided for their use as a result of the agreement between the Bill Payer and Vodafone. The contract for the provision of the service is solely between Vodafone and the Bill Payer who is the Group Owner. It is the Group Owner’s discretion as to which Group Members it is willing to share the service with.
      3. The Group Member acknowledges that as part of this service the Bill Payer will have unqualified and unrestricted access to the Group Member’s mobile phone usage details including but not limited to all national and international numbers dialled, premium numbers, freephone numbers, text messages sent, call duration and data usage. The Group Member confirms that it agrees to share its personal data with the Group Owner as described in this clause.

       

      New Vodafone Smart Plan
      applies to all customers signing up for the Vodafone Smart Plan from 12th March 2014 onwards

      1. The following terms and conditions of the Vodafone Smart Plan tariff are in addition to and form part of the terms and conditions of the Vodafone mobile communications service. In the event of any conflict, these terms and conditions shall prevail. Unless indicated otherwise herein these are Core Terms and Conditions.
      2. Vodafone reserves the right to withdraw the Tariff either generally or in respect of any particular Customer at any time and to vary or amend any element of the tariff at any time without further notice. These terms and conditions may be varied or amended for any valid commercial, technical or operational reason.
      3. For customers who sign up to it on or after the 12th of March 2014, the Vodafone Smart Plan includes the following:
        • Unlimited any network Minutes
        • Unlimited International Texts
        • 50 international minutes
        • 2 GB data
      4. Customers who avail of the Tariff will receive the monthly number of minutes and text messages applicable to the Tariff. Prices are quoted per minute but are charged on a per second basis. All prices are VAT inclusive.
      5. Customers may use the monthly allocation of minutes to make calls to national fixed line numbers and other national mobile networks. Any unused portion of the monthly allocation of minutes cannot be carried forward to the next month.
      6. The monthly allocation of domestic minutes cannot be used to call certain numbers (including, but not limited to, international numbers, WAP, e-trieve and Vodafone mobile ISP numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). The monthly allocation of minutes cannot be used while roaming. These shall be considered On Demand Services. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services.
      7. Customers may use the monthly allocation of text messages to send text messages to other Irish mobile numbers as well as to send international text messages. The monthly allocation of text messages cannot be used to send value added or premium rate text messages or to send text messages while roaming. Any unused portion of the monthly allocation of text messages cannot be carried forward to the next month.
      8. Free unlimited any network minutes and unlimited international texts are available on the Vodafone Smart Plan. The fair usage for any network calls and texts are outlined below:
        ServiceLimit per Billing Cycle
        Unlimited calls to any networkUnlimited International Texts
        45,00045,000
        If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      9. The monthly allowance of international minutes included in the Vodafone Smart price plan can be used to dial international mobiles and landlines.
      10. The monthly allowance of international texts included in the RED and RED Super price plan can be used to text international mobiles. You cannot use the allowance for landlines within ROI or international.
      11. This monthly allocation of international minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of international minutes cannot be used while roaming.
      12. The monthly allocation of international texts cannot be used to send value added, premium rate numbers or to send text messages while roaming.
      13. This monthly allowance allows you to make calls and texts to any international destinations within the Vodafone footprint – see International rates for a full list of countries.
      14. Standard out of bundle rates will be charged.
      15. Customers may not change from this price plan to a price plan of lower or higher value within the first 12 months of the contract/plan
      16. Vodafone or Vodafone agents may from time to time contact you by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. You hereby explicitly consent to such contact while you are availing of the service and for a period of 12 months thereafter. If you do not wish to receive details of such promotions contact Vodafone Customer Care.

       

      Vodafone Business Share Terms and Conditions

      1. The following terms and conditions are for Vodafone’s Business Share tariffs (“the Service”) and are in addition to and form part of the general terms and conditions under which you enjoy access to Vodafone’s mobile telecommunications services.  For further details on these general terms and conditions as they apply to you please contact your account manager (where applicable, your local Vodafone store or Vodafone Customer Care.
      2. The price plan is for a minimum of 18 or 24 months months, as agreed by the customer via a signed contract, or an e mail/ on-line sales process, or a telephone conversation with a Vodafone agent as the case may be.
      3. Under no circumstance are the types of calls listed below included within the Service. All such calls will be charged for at Vodafone’s standard rates determined by the tariff that you are subscribed to. Calls not included are:
        1. calls made while roaming;
        2. diverted calls
        3. save for a ‘Prolink’ as described in paragraph 7 (which is required to operate certain functions of the Service), calls to or from any Mobile Gateway or ‘SIM box’ (as described in ComReg Information Notice 15/03);
        4. calls to ISPs or mobile ISPs
      4. This contract is for a minimum period of eighteen (18) or twenty-four (24) months, as agreed between you and Vodafone.  If you wish to terminate the contract during that initial period you must pay a cancellation charge.  This charge is calculated by multiplying the number of handsets you have, the number of remaining months in your contract period, and the monthly tariff charge that you pay per handset. After the initial eighteen (18) / twenty-four (24) month period this contract will automatically roll over from month to month, until terminated by either you or Vodafone, with twenty eight (28) days’ written notice.
      5. There is a tariff lock in for the first 6 months of the contract whereby the customer can move up to a higher tariff but cannot move down a tariff within the Business Share tariff suite. If you wish to move down tariff after the lock in period and before your agreed contract period ends you will be recontracted onto a new contract for either 18/24 months and will be charged €290 administration fee for doing so. When you move up a tariff on Business Share you will only be recontracted when your existing contract period has expired.
      6. Vodafone reserves the right to vary or amend any element of this Service at any time. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason. Any changes made to the product, tariffs or terms and conditions will be notified to you directly and will be posted on
        www.vodafone.ie/business. These changes will be posted not less than 30 days before they take effect.
      7. Title to any equipment supplied to you by Vodafone to use the Service will remain with Vodafone.
      8. You accept that responsibility for the installation, maintenance and operation of the mobile gateway device (“Prolink”) to be integrated with your PABX is your sole responsibility. Vodafone is not and will not be liable or responsible for the installation, operation or maintenance of this equipment or its interaction with your PABX.
      9. Fair Use Policy

      10. It is important to Vodafone that all eligible Vodafone customers are able to access our services. Accordingly, we have devised a fair use policy which applies to the Service. Vodafone may rely on this fair use policy where your usage of the Service is excessive or unreasonable as detailed in this paragraph. Vodafone has developed the Service and the related tariffs by reference to average business customer profiles and estimated customer usage of the Service (particularly the estimated volume and length of free on-net VPN calls likely to be made by users). If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy.
        If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.
      11. Free calls to other Vodafone subscribers are included in this plan. There is a fair usage policy which is one thousand (1,000) free Vodafone to Vodafone calls per month per subscriber on the account. If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy.
        If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.
      12. Free local and national calls are included in this plan. There is a fair usage policy which is one thousand (1,000) free Local and national calls per month per subscriber on the account. If your usage of the Service materially exceeds these estimated use pattern over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy.
        If the excessive usage continues after receipt of a request to desist from or alter the nature of such usage, Vodafone may suspend, modify or restrict your use of the Service or may withdraw your access to the Service.
      13. The monthly allowance of minutes included in the Vodafone Business Share plans can be used to dial national and international mobiles and landlines. 75% of a customer level account minutes must be consumed within the Republic of Ireland. For example if you consume a total of 1,000 minutes across your customer level account in a given month; 750 minutes must be consumed through national dialing within the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable, or if more than 25% of minutes are made to international destinations from Republic of Ireland, we will ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to transfer you to a tariff which does not include international calls; or to suspend or terminate your Service provided under this Tariff.
      14. Customers may use their monthly allocation of minutes to make anytime calls to national numbers in the Republic of Ireland (including mobile numbers, landline numbers) and Northern Ireland landline numbers with the prefix 048 and 028. The monthly allocation of minutes are at a customer level, therefore are shared across each subscriber on this plan. The monthly allocation of minutes cannot be used to call certain numbers (including, international numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers). The monthly allocation of minutes cannot be used while roaming.
      15. Customers may use their monthly allocation of text messages to send text messages to Vodafone Ireland numbers and other Irish mobile numbers. The monthly allocation of texts are at a customer level, therefore are shared across each subscriber on this plan. The monthly allocation of text messages cannot be used to send international, value added or premium rate text messages, text messages to fixed lines, or to send text messages while roaming.
      16. Customers may use their monthly allocation of data for domestic usage only. The monthly allocation of data is at a customer level, therefore it is shared across each subscriber on this plan. The monthly allocation of data cannot be used to while roaming.
      17. Out of bundle minutes, text or roaming minutes and texts will be charged at Vodafone’s standard rates applicable to the Business Share plans.
      18. Access to Voicemail in the Republic of Ireland and the UK is free. If Voicemail is accessed when roaming (ex. UK) it will be charged at a roaming rate of 65c per call.
      19. Customers on any Vodafone Business Share plan cannot carry over any remaining minutes or texts to the following month.
      20. Customers migrating to Vodafone Business Share plan from any existing Vodafone plan cannot carry over any remaining minutes or texts from a previous tariff.
      21. Customers who subscribe to a Tariff will automatically be opted into Vodafone Passport unless otherwise specified at time of connection. Customers can opt out of Vodafone Passport at any time, without penalty and will be subsequently charged at standard roaming rates for calls and texts.
      22. The following chargeable Add Ons are available to customers who subscribe to a Vodafone Business Share plan:
        Customer level chargeable Add Ons for data available with all SME Integrate tariffs:
        1. 2GB data shared Add On bundle at €15 ex VAT
        2. 5GB data shared Add On bundle at €25 ex VAT
        3. 10GB data shared Add On bundle at €40 ex VAT
      23. The following out of bundle rate in the below table are chargeable if the monthly allowances are exceed for calls, texts and data on any Vodafone Business Share plan:

         

        Out of bundle rates

        Domestic calls

        15c ex VAT per minute

        Domestic texts

        9c ex VAT per text

        Domestic data

        1.6c ex VAT per MB

        International or roaming
        calls, texts or data

        Normal rates apply for international
        And roaming out of bundle

      Vodafone Perfect Friends terms & conditions

      1. The Vodafone staff tariff offer (the “Offer”) is currently available to:
        • (a) Employees of Vodafone Ireland Limited, Vodafone Ireland Retail Limited, Vodafone Group Services Ireland Limited, Vodafone Ireland Marketing Limited.
        • (b) Employees of Rigney Dolphin working on the Vodafone account.
      2. The Offer is not available to the public so is not similar to other Vodafone prepay or post pay plans.
      3. To avail of the Offer applicants must apply via the intranet by clicking on the “Add my friend” icon and completing the application form. Offer recipients will be deemed to have accepted the terms and conditions of the Offer.
      4. Vodafone reserves the right to remove any person and their Nominated Numbers from the Offer should there be any breach of the terms and conditions. The Nominated Numbers will be moved to either of the following plan on the next billing date.
        • (a) Within contract period: Moved to Vodafone RED Essentials from the Perfect Friends €35 plan and moved to RED 30 Day from the Perfect Friends SIM only plan.
        • (b) Outside contract: Moved to Vodafone RED Essentials from the Perfect Friends €35 plan and moved to RED 30 Day from the Perfect Friends SIM only plan.
      5. Vodafone may take disciplinary action against an Offer Recipient if they breach the terms and conditions.
      6. Offer recipients may nominate:
        • (a) up to seven existing Vodafone Bill Pay customers
        • (b) up to thirteen new ports moving from another network provider (must have connected within the previous 8 weeks to be considered a new customer) (“the Nominated Numbers”) for the Offer and customers moving from Pay As You Go to Bill Pay.
      7. Offer Recipients must get the consent of the Nominated Numbers before applying for the Offer on their behalf.
      8. If an application for the Offer is accepted by Vodafone, a copy of the terms and conditions will then be sent to each Nominated Number. The Nominated Number must also notify Vodafone of their preferred payment method.
      9. Offer Recipients may replace any Nominated Number through the intranet. The replaced Nominated Number will be moved to either of the two plans outlined in Clause 4 on the next billing date.
      10. If an Offer Recipient ceases to work for (a) the listed Vodafone companies in Clause 1 or (b) for Rigney Dolphin on the Vodafone account; for any reason, the Offer will be withdrawn. All Nominated Numbers will be moved to either of the two plans outlined in Clause 4 on the next billing date.
      11. Vodafone has sole discretion to decide whether a Nominated Number can avail of the Offer. Accounts that are in arrears or have been suspended or terminated by Vodafone will be ineligible.
      12. Vodafone reserves the right at its sole discretion to suspend or terminate the Offer or amend these terms and conditions at any time for any valid technical or commercial reason.

      Connection

      Customers who wish to join Vodafone to avail of Perfect Friends must be nominated by you on the via the family and friends portal. They can bring a copy of their confirmation email to connect to Perfect Friends in any Vodafone Retail store. Customers will be unable to connect to Perfect Friends in any other channels other than Vodafone Retail.

      Upgrade

      Customers who wish to upgrade to a Smartphone who are outside their contract term and eligible for upgrade can upgrade in any participating Vodafone Store.

      Nominating existing customers

      Existing Vodafone customers who have been nominated for the staff offer, and who have purchased their device on RED, RED Super, or RED Extra must have completed a minimum of 12 months on these plans to be eligible for the staff offer.

      Unregistered customers

      Customers not registered on the Vodafone portal will be migrated to the package plans outlined in clause 4 from their next available bill day. Vodafone’s general terms and conditions will apply to this Offer.

      Content

      Content is compatible as an add-on to Perfect Friends €35 plan and to Perfect Friends SIM only plan from the available content providers.

      Vodafone Perfect Friends SIM only Terms & Conditions

      Price PlanPrice plan inclusions
      Perfect Friends SIM onlyUnlimited national calls to any network including landlines.
      Unlimited national texts to any network
      1GB
      30 Day Contract
      1. The following terms and conditions of the Vodafone Perfect Friends SIM only plan are in addition to and form part of the terms and conditions relating to both the Vodafone mobile communications service and Vodafone RED. These Terms and Conditions shall be considered Core Terms and Conditions unless otherwise indicated.
      2. In the event of any conflict, the terms and conditions of Vodafone Perfect Friends SIM only will prevail.
      3. The Perfect Friends SIM only contract includes unlimited calls including landlines from Ireland to other networks within Ireland. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, LoCall (1890) numbers, Call Save (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). These will be charged at the standard applicable rate for those calls. The monthly allocation of minutes and texts cannot be used while roaming.
      4. Existing bill pay customers who wish to move to Vodafone Perfect Friends SIM only must have their account up to date and have completed their minimum contract term.
      5. Perfect Friends SIM only customers who wish to cease their contract, port to another operator or migrate to Vodafone pay as you go may do so at any time by giving written notice, which will be effective 30 days after Vodafone receives the request.
      6. After connecting to Perfect Friends SIM only, you may request to be moved to a Vodafone RED contract at any time. Vodafone shall process any such request at the next billing date.
      7. Existing bill pay customers who have yet to complete their minimum contract term may not change to Perfect Friends SIM only until such a time as their existing contract period has expired.
      8. Perfect Friends SIM only does not facilitate subsidized handsets for new connections to Vodafone’s network. However, you may avail of any of the bill pay range of handsets at any time, subject to moving from Perfect Friends SIM only to Perfect Friends €35 plan or to a Vodafone RED contract plan.
      9. Data Allowance. The bundle amount is 1GB per month. Price per MB after the bundle is used €0.03 (Inc. VAT). Unused MBs cannot be carried forward to the next month. Data allowance cannot be used whilst roaming.

      Terms and conditions of Extra Family & Friends Bill Pay plan - Perfect Friends

      Price PlanPrice plan inclusions
      Perfect Friends €352,000 international minutes
      2,000 international texts
      5GB data
      18 months

      The Offer costs €35 per month (inclusive of VAT) for each Nominated Number and includes the following:

      1. 2000 international minutes per month. These minutes can be used to make calls to other Vodafone numbers, national fixed line numbers, other national mobile networks, international mobiles and landlines. After the minutes are used the charge will be 15c per minute. The monthly allocation of minutes cannot be used to call certain numbers (including, but not limited to, LoCall (1890) numbers, Call Save (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers). These will be charged at the standard applicable rate for those calls. The monthly allocation of minutes cannot be used while roaming. Any unused portion of the monthly allocation of minutes cannot be carried forward to the next month. The monthly allowance of minutes included in Perfect Friends price plans can be used to dial national and international mobiles and landlines. See (http://www.vodafone.ie/planscosts/paymonthly/internationalrates/standard) for a full list of countries.
      2. 2000 international texts per month. These texts can be sent to Vodafone numbers and other Irish mobile numbers. After these inclusive texts are used the cost is 10c per text. The monthly allocation of text messages cannot be used to send value added or premium rate text messages or to send text messages while roaming. These will be charged at the standard applicable rate for those texts. Any unused portion of the monthly allocation of text messages cannot be carried forward to the next month. This price plan includes a monthly allowance of texts which can be used to text national and international mobiles. You cannot use the allowance for national or international landlines.
      3. Data Allowance. The bundle amount is 5GB per month. Price per MB after the bundle is used €0.03 (Inc. VAT). Unused MBs cannot be carried forward to the next month. Data allowance cannot be used whilst roaming.

      Contract

      New and existing customers who purchase a handset when upgrading or connecting to Perfect Friends will be entering into a minimum contract period of 18 months.

       

      Terms and conditions for Vodafone RED Business plans

      1. These terms and conditions are to be considered Core Terms and Conditions and apply in addition to the General Terms and Conditions of the Vodafone Mobile Telecommunications Service. Each Add On is subject to separate terms and conditions which you are advised to consult. The terms and conditions of such Add ons will not be Core Terms and Conditions. These Terms and Conditions together with any applicable application form and the terms and conditions of any applicable Service options, Add-On’s, tariff plans or promotions constitute a legally binding contract (the "Contract") between you and Vodafone.
      2. The Vodafone RED Business price plans inclusions are set out in the table below.

      Vodafone RED Business price plans (plans from 1st July 2014)

      Price PlanPrice plan inclusions
      Vodafone RED Business EssentialsVodafone to Vodafone calls and texts
      100 minutes to any network
      Unlimited texts to any network
      1GB data
      Landline on mobile feature
      Vodafone RED Business OneUnlimited calls to any network and national landlines
      Unlimited texts to any network
      100 worldwide minutes
      100 worldwide texts
      2GB data
      Vodafone RED BusinessUnlimited calls to any network and national landlines
      Unlimited texts to any network and national landlines
      Unlimited calls and texts while roaming in the UK
      Unlimited texts to any network
      250 worldwide minutes
      250 worldwide texts
      4GB data
      150MB monthly UK roaming data per month
      Landline on mobile feature
      Vodafone RED Business Super

      Unlimited calls to any network and national landlines
      Unlimited texts to any network
      1000 worldwide minutes
      1000 worldwide texts
      8GB data
      Unlimited calls and texts to the UK
      Unlimited calls and texts while roaming in the UK

      500 minutes of calls to use in the EU/USA/Canada

      500 minutes of texts to use in the EU/USA/Canada
      300MB monthly EU/USA/Canada roaming data per month
      Landline on mobile feature

      1. The customer can choose to add more minutes, texts or data to the above price plans however these add-ons will be at an additional cost. These add-ons can be updated from month to month, with no restriction. The customer will be presented with add-ons which allow usage within ROl and worldwide usage excluding data add-ons. Text add-ons cannot be used to text a landline.
      2. Any unused portion of the monthly allocation associated with a price plan or add on (minutes/texts/data) cannot be carried over to the next month.
      3. All Vodafone RED Business bill pay price plans are subject to a minimum term contract of 24 months. If a customer wishes to terminate the contract during the 24 month contract, or migrate to a plan that has lower monthly access fee, the customer must pay a termination fee. The termination fee is calculated by multiplying the number of remaining months in the contract period by the monthly price plan price. If a customer receives an early upgrade while on a Vodafone RED price plan they will be required to enter a new 24 month contract, the effective date of which will commence on the expiry date of their existing contract. This term does not apply to customers who are eligible for the New Every Year upgrade option.
      4. On Vodafone RED Business price plans out of bundle worldwide minutes will be charged on a rounded per minute basis.
      5. Call and text usage will be applied in the following order: 1. Vodafone to Vodafone minutes and texts 2. Price plan inclusion minutes and texts 3. Purchased Add-ons 4. Out of bundle rates
      6. Data usage will be applied in the following order: 1. Price plan inclusive data 2. Purchased Add Ons 3. Out of bundle rates
      7. For customers on Vodafone RED Business price plans, the customer confirms that they are dealing as a business customer and accepts that Vodafone shall provide an online bill as default. The Customer agrees to provide a valid email address for the purpose of online billing. If the Customer requests a paper copy of the bill (or is provided with a paper copy because a valid email address was not given for online billing) or requests a hard copy of a previous bill, Vodafone reserves the right to charge a fee per paper bill.
      8. RED Roaming is not compatible in countries where roaming is already inclusive in your package plan.
      9. For all customers signing up to Vodafone on or after 18th October 2014 the following clauses will apply:
      10. From time to time Vodafone may modify the standard settings and/or features of any Service, tariff or package that we provide to you in order to offer additional value to the Service or package. Such changes might include increasing your data, voice or text allowances or improving your connectivity speeds. The parties agree that such changes to the Service or package do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual contract change notifications regarding any such modification
      11. Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services. The parties agree that such changes to the Service do not constitute modification in the conditions of the contract for that Service or package, and the Customer confirms that it does not require individual notification regarding any such modification

      RED Business Essentials

      1. RED Business Essentials includes a monthly allowance of Vodafone to Vodafone minutes and texts. Only minutes and texts when calling or texting from within ROI are eligible for inclusion in the allowance. Minutes and texts when roaming are excluded from the inclusive allowance.
      2. Customers may use the monthly allocation of minutes to make anytime calls to other Vodafone Ireland mobile numbers.
      3. Customers may use the monthly allocation of text messages to send text messages to other Vodafone Ireland mobile numbers.
      4. The fair usage limits to the Vodafone minutes and texts are outlined below:
        Limit per billing cycle 
        Vodafone to Vodafone calls10,000
        Vodafone to Vodafone texts10,000
      5. RED Essentials includes a monthly allowance of minutes and can be used to dial any mobiles and landlines within ROI and excludes roaming.
      6. The monthly allowance of texts included in the RED Essentials price plan can be used to text any mobile within ROI. You cannot use the allowance for landlines and excludes roaming.
      7. The monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers.
      8. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
      9. Standard out of bundle rates will be charged.
      10. The fair usage for unlimited text within ROI is outlined below:
        Limit per billing cycle 
        Unlimited texts to any network45,000
      11. If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.

      RED Business One

      1. The RED Business One price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within Republic of Ireland.
      2. The monthly allowance of texts included in the RED One price plan can be used to text mobiles within ROI. You cannot use the allowance for landlines within Republic of Ireland.
      3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming (See www.vodafone.ie/roaming for more detail)
      4. The monthly allocation of minutes cannot be used while roaming.
      5. Texts made to value added numbers, premium rate numbers or texts made while roaming, will trigger standard out of bundle rates to be applied.
      6. The fair usage for unlimited any network calls and texts are outlined below:
        Limit per billing cycle 
        Unlimited calls to any network45,000
        Unlimited texts to any network45,000
      7. If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      8. The monthly allowance of worldwide minutes included in the RED Business One price plan can be used to dial worldwide mobiles and landlines. The monthly allowance of worldwide texts included in the RED Business One price plan can be used to text worldwide mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      9. This monthly allocation of worldwide minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers.
      10. The monthly allocation of worldwide texts cannot be used to send value added, premium rate numbers or to send text messages while roaming.
      11. This monthly allowance allows you to make calls and texts to any worldwide destinations within the Vodafone footprint – see International rates for a full list of countries.

      RED Business

      1. The RED Business price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI and UK.
      2. The monthly allowance of texts included in the RED Business price plan can be used to text mobiles within ROI and UK. You cannot use the allowance for landlines within ROI or the UK.
      3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers.
      4. The monthly allocation of minutes and texts cannot be used while roaming (except in the UK)
      5. The monthly allocation of text messages cannot be used to send worldwide, value added or premium rate numbers, or to send text messages while roaming in the UK or any other country.
      6. Standard out of bundle rates will be charged for excess use in a particular month.
      7. The fair usage for unlimited any network calls and texts are outlined below:
        Limit per billing cycle 
        Unlimited calls to any network in the Republic of Ireland & United Kingdom45,000
        Unlimited texts to any network in the Republic of Ireland & United Kingdom45,000
        If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      8. The monthly allowance of worldwide minutes included in the RED Business price plan can be used to dial worldwide mobiles and landlines. Calls to the UK are not consumed from the worldwide minutes bundle. Usage outside of your inclusive allowance is charged at standard international call rates.
      9. The monthly allowance of worldwide texts included in the RED Business price plan can be used to text worldwide mobiles. You cannot use the allowance for landlines within ROI or worldwide. Texts to the UK are not consumed from the worldwide text bundle.
      10. This monthly allocation of worldwide minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers.
      11. The monthly allocation of worldwide minutes and texts cannot be used while roaming (including the UK)
      12. The monthly allocation of worldwide texts cannot be used to send value added, premium rate numbers or to send text messages while roaming (including in the UK)
      13. The monthly allowance of worldwide calls and texts allows you to make calls and texts to any worldwide destinations within the Vodafone footprint – see International rates for a full list of countries.
      14. The monthly allocation of calls and texts to or within the UK is completely separate to the monthly allocation of worldwide minutes and texts. Therefore calls or texts to the UK from Republic of Ireland are not consumed from the allocation of worldwide minutes and texts.
      15. This monthly allocation of calls to or within the UK cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers or international numbers outside of UK mobiles and landlines. The following UK call types of calls are excluded from the tariff: premium rate numbers, directory enquiry numbers, any use of data, calling international numbers whilst roaming (E.g. roaming in the UK and dialing a mobile number in Spain). Calling international numbers whilst roaming will be charged at standard roaming rates
      16. Calls included in this plan are as follows: National numbers in the ROI and UK (including mobile numbers, landline numbers) International calls to the UK (including mobile numbers and landline numbers)
      17. The RED Business plan is subject to a fair usage policy in reference to usage (minutes and texts) to the UK and while roaming in the UK, which is defined by as follows:75% of the monthly allocation of usage (minutes and texts) must originate from Republic of Ireland to mobile and landline numbers in the Republic of Ireland. For example, if you consume a total of 1,000 minutes in a given month; 75% of 1,000 minutes must be used to dial mobile or landline number in the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable or if more than 25% of usage is undertaken in terms of calling and texting UK numbers from Republic of Ireland or while roaming in the UK, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage, transfer you to a tariff which does not include unlimited minutes or texts to suspend or terminate your Service provided under this plan.
      18. When Roaming in the UK the ‘UK’ refers to the following operators: O2 UK (Telefónica O2 UK Limited, BT Cellnet), Orange PCS UK, T-Mobile UK (One to One), Vodafone UK, Hutchison 3G UK. This plan does not include: Isle of Man, Jersey, Guernsey
      19. Republic of Ireland and UK unlimited minutes included in this plan are as follows: National numbers in the ROI (including mobiles and landlines numbers), International calls to the UK (including mobiles and landlines numbers) , Roaming calls while in the UK back to the ROI (including mobiles and landlines numbers), Roaming calls while in the UK to other UK numbers (including mobiles and landlines numbers)
      20. Republic of Ireland and UK unlimited texts included in this plan are as follows: National numbers in the ROI (any mobile network) , International texts to the UK (any mobile network), Roaming texts while in the UK back to the ROI (any mobile network), Roaming texts while in the UK to other UK numbers (any mobile network)
      21. Data roaming usage over and above the inclusive UK data roaming allowance will be charged at a rate of 5c per MB excluding VAT.

      RED Business Super

      1. The RED Business Super price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI.
      2. The monthly allowance of texts included in the RED Business Super price plan can be used to text mobiles within ROI. You cannot use the allowance for landlines within ROI.
      3. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
      4. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
      5. Standard out of bundle rates will be charged.
      6. The fair usage limits to the Vodafone minutes and texts are outlined below:
        Limit per billing cycle 
        Unlimited calls to any network in the Republic of Ireland & United Kingdom45,000
        Unlimited calls to any network in the Republic of Ireland & United Kingdom45,000
        If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      7. The monthly allowance of worldwide minutes included in the RED Business Super price plan can be used to dial worldwide mobiles and landlines. Calls to the UK are not consumed from the worldwide minutes bundle.
      8. The monthly allowance of worldwide texts included in the RED Business Super price plan can be used to text worldwide mobiles. You cannot use the allowance for landlines within ROI or worldwide. Texts to the UK are not consumed from the worldwide text bundle.
      9. The monthly allocation of calls and texts to the UK is completely separate to the monthly allocation of worldwide minutes and texts. Calls or texts to the UK from Republic of Ireland are not consumed from the allocation of worldwide minutes and texts.
      10. This monthly allocation of worldwide minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers.
      11. The monthly allocation of UK and worldwide minutes and texts cannot be to send value added, premium rate numbers or to send text messages while roaming.
      12. This monthly allowance allows you to make calls and texts to any worldwide destinations within the Vodafone footprint – see International rates for a full list of countries.
      13. Standard out of bundle rates will be charged.
      14. The monthly allowance of UK roaming minutes included in the RED Business Super price plan can be used to dial UK mobiles and landlines.
      15. The monthly allowance of UK roaming texts included in the RED Business Super price plan can be used to text UK mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      16. This monthly allocation of UK roaming minutes cannot be used to call certain numbers (including LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers or international numbers outside of UK mobiles and landlines and International Directory Enquiries. While roaming in the UK the following call types of calls are excluded from the tariff: premium rate numbers, directory enquiry numbers, any use of data, calling international numbers whilst roaming (E.g. roaming in the UK and dialing a mobile number in Spain). Calling international numbers whilst roaming will be charged at standard roaming rates. The monthly allocation of UK roaming minutes cannot be used while roaming in other countries.
      17. The monthly allocation of UK roaming texts cannot be used to send value added, premium rate numbers or to send text messages while roaming in the UK or any other country.
      18. When Roaming in the UK the ‘UK’ refers to the operators listed below: • O2 UK (Telefónica O2 UK Limited, BT Cellnet) • Orange PCS UK • T-Mobile UK (One to One) • Vodafone UK • Hutchison 3G UK This plan does not include: • Isle of Man • Jersey • Guernsey
      19. Republic of Ireland and UK unlimited minutes included in this plan are as follows: National numbers in the ROI (including mobiles and landlines numbers) International calls to the UK (including mobiles and landlines numbers) Roaming calls while in the UK back to the ROI (including mobiles and landlines numbers) Roaming calls while in the UK to other UK numbers (including mobiles and landlines numbers)
      20. Republic of Ireland and UK unlimited texts included in this plan are as follows: National numbers in the ROI (any mobile network) International texts to the UK (any mobile network) Roaming texts while in the UK back to the ROI (any mobile network) Roaming texts while in the UK to other UK numbers (any mobile network
      21. The RED Business Super plan is subject to a fair usage policy, which is defined by as follows:
      22. 75% of the monthly allocation of usage (minutes and texts) must originate from Republic of Ireland to mobile and landline numbers in the Republic of Ireland. For example if you consume a total of 1,000 minutes in a given month; 75% of 1,000 minutes must be used to dial mobile or landline number in the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable or if more than 25% of usage is undertaken in terms of calling and texting UK numbers from Republic of Ireland or while roaming in the UK, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage, transfer you to a tariff which does not include unlimited minutes or texts to suspend or terminate your Service provided under this plan.
      23. The monthly allowance of EU/US/Canada roaming texts included in the RED Business Super price plan can be used to text EU/US/Canada mobiles. You cannot use the allowance for landlines within ROI or worldwide.
      24. The monthly allocation of EU/US/Canada roaming texts cannot be used to send value added, premium rate numbers or to send text messages while roaming in any other country.
      25. When Roaming in the EU/US/Canada the ‘EU/US/Canada’ refers to the operators listed below:
      26. Austria

        Belgium

        Bulgaria

        Croatia

        Cyprus

        Czech Republic

        Denmark

        Estonia

        Finland

        France

        Germany

        Greece

        Hungary

        Italy

        Latvia

        Lithuania

        Luxembourg

        Malta

        Netherlands

        Poland

        Portugal

        Romania

        Slovakia

        Slovenia

        Spain

        Sweden

        Usa

        Canada

      27. The RED Business Super plan includes a roaming allowance for calls and texts that can be used to call/text home to Ireland or to call/text a number within the same country you are roaming in. Calling international numbers whilst roaming is not included in the roaming allowance (E.g. roaming in the US and dialling a mobile number in Spain). A fair usage policy applies and is defined as follows:
      28. 75% of the monthly allocation of usage (minutes and texts) must originate from Republic of Ireland to mobile and landline numbers in the Republic of Ireland. For example if you consume a total of 1,000 minutes in a given month; 75% of 1,000 minutes must be used to dial mobile or landline number in the Republic of Ireland. The threshold is set in accordance with the average customer usage and is regularly reviewed to ensure its suitability. If, in the reasonable opinion of Vodafone, your usage is deemed excessive or unreasonable or if more than 25% of usage is undertaken in terms of calling and texting EU/US/Canada numbers from Republic of Ireland or while roaming in the EU/US/Canada, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage, transfer you to a tariff which does not include unlimited minutes or texts to suspend or terminate your Service provided under this plan.
      29. RED Business Super plan includes 300MB data while roaming in the UK/EU/US/Canada. This data cannot be used while roaming in any other country. This 300MB data roaming allowance is a monthly allocation.
      30. This 300MB data roaming allowance is a monthly allocation.
      31. Roaming usage over and above the inclusive UK/EU/US/Canada roaming allowance will be charged at the following rates:
      32. In the UK/EU

        15c per minute excluding Vat for any calls made

        5c per minute excluding Vat for any calls received

        5c per text excluding Vat for any texts sent

        5c per MB excluding Vat for any data used

        In the US/Canada

        20c per minute excluding Vat for any calls made

        20c per minute excluding Vat for any calls received

        10c per text excluding Vat for any texts sent

        10c per MB excluding Vat for any data used

        Vodafone Landline on Mobile

      1. Landline on Mobile is included in all RED Business plans listed above. There is no additional cost for this feature. It is not available on the following RED plans: RED Essentials, RED or RED Super.
      2. The geographic number is set up as call forwarding to the specific mobile number on a RED Business plan.
      3. In order to avail of the RED Business plan the customer must not change the call forwarding functionality to an alternative mobile number on another mobile network or a non-RED Business plan.
      4. A landline terminal is not required or provided as part of this service.
      5. If a customer disconnects while on a RED Business plan, the Landline on Mobile feature will also be terminated and no longer function.
      6. Vodafone will choose the new landline number for you to use with your Equipment on the Network.
      7. The number does not belong to the customer and will remain property of Vodafone until the number is transferred to another service provider. If the customer decides to move to another network operator, and wish to retain landline telephone number allocated to them, we will facilitate the transfer of the telephone number to the new network operator in accordance with agreed industry processes.
      8. Vodafone will supply a new geographic landline number based on the customer’s billing address. The new geographic landline number is allocated based on your MNA (minimum numbering area) as defined by ComReg e.g. if your address is within the MNA associated with 071 (Sligo) you can only be assigned a number beginning with 071.

        Vodafone RED Business price plans – Data Usage

      1. All of the Vodafone RED Business price plans include a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN: blackberry.net wap.vodafone.ie live.vodafone.com push.vodafone.ie hs.vodafone.ie
      2. Data roaming allowances can be used on the Live APN and Blackberry APN Only

        Migrating within Vodafone RED BUSINESS Price Plans

      1. These terms and conditions are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. Subject to the rules below, customers may migrate to another Vodafone RED Business price plan by giving prior notice to Vodafone provided the new RED Business price plan is of equal or greater contract length and value. The change of price plan will be effective as of the customer's next billing day provided that notice is given at least three full working days in advance of the billing day.
      3. Customers can migrate from their existing Vodafone RED Business price plan only once per month.
      4. Customer cannot migrate to another Vodafone RED Business price plan which is of a lesser value until their contract with Vodafone has ended unless Vodafone within the its sole discretion, decides otherwise. If a customer's migrates to a price plan of a lesser value before their contract has ended Vodafone reserves the right to implement a charge to the customer for this migration, such as early termination fees on their existing price plan for the duration of the unexpired term of their minimum contract.
      5. In cases whereby the customer is moving from a legacy price plan to the Vodafone RED Business suite of price plans, they will be unable to move back to the legacy price plan at any point in the future.
      6. When migrating from one price plan to another the customer is unable to carry over any remaining balances from their old price plan, or add-ons.
      7. Regardless of your current price plan, Vodafone reserves the right to reduce or extend your contract length by no more than 24 months, based on any additional value which Vodafone in its discretion may provide you as a result of switching to any Vodafone RED Business price plan.

        Vodafone RED Business Add-ons

      1. These terms and conditions of all Add-ons are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. These add-ons are applicable to all Vodafone RED Business price plans Minute add-ons
      3. These add-ons can be used to text ROI and worldwide destinations within the Vodafone footprint (see full list of countries here) to mobiles numbers. They cannot be used to text any landline numbers
      4. These add-ons can be consumed when calling from within ROI only, and exclude calls made whilst roaming
      5. There is no carryover of unused minutes from one month to the next or when switching from one add on to another
      6. The minutes cannot be used for premium rate or directory enquiry calls , LoCall (1890) numbers, CallSave (1850) numbers, FreeFone (1800) numbers, directory enquiry services, easi-connect and premium rate numbers), WAP, e-trieve and Vodafone mobile ISP numbers.
      7. Text add-ons

      8. These add-ons can be used to text ROI and worldwide destinations within the Vodafone footprint (see full list of countries here) to mobiles numbers. They cannot be used to text any landline numbers.
      9. These add-ons can only be consumed when texting from within ROI and exclude texts made whilst roaming.
      10. There is no carryover of unused texts from one month to the next or when switching from one add on to another.
      11. The texts cannot be used for premium rate, short codes or directory enquiry texts.
      12. The unlimited worldwide text add on is subject to a fair usage policy of 2,000 texts that can be used to text any network or any worldwide mobile from within ROI, excludes roaming.
      13. Data add ons

      14. These add-ons come with a monthly allowance of data which can be used to access the internet via the below APNs only, internet accessed via the mobile using any other APN will result in additional charges in accordance to the costs for this APN: 1. blackberry.net 2. wap.vodafone.ie 3. live.vodafone.com 4. push.vodafone.ie 5. hs.vodafone.ie
      15. There is no carryover of unused data from one month to the next or when switching from one add on to another.
      16. These add-ons can only be consumed within ROI and excludes any usage whilst roaming.
      17. New Every Year

      18. New Every Year is available as a purchasable add-on on specific RED Business price plans as determined by Vodafone.
      19. New Every Year allows customers to upgrade after 12 months once they have remained on the applicable plan and add-on for 12 months consecutively.
      20. It is subject to the customer re-entering a new 24 month contract on a plan of equal or greater value and contract length.
      21. It is also subject to the trade in of your original device model, type and size when you originally connected to a Vodafone RED Business price plan.
      22. See ‘New Every Year’’ terms and conditions for more details

      Terms and conditions for Performance 4G plans

      1. The following terms and conditions apply to use of the Vodafone Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services. These terms and conditions are to be considered Core Terms and Conditions. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Mobile Broadband Service. Customers should note that the Vodafone Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.
      2. Vodafone Mobile Broadband Tariff shall be made available to the Customer from the next bill day following sign up
      3. A monthly data download allowance of 20 gigabytes (Gb) applies. Usage in excess of 20Gb per month will be charged at 2c (VAT Inc.) per megabyte
      4. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
        2. the Customer represents a credit risk to Vodafone
        3. a Customer's use of the service is or is potentially
        4. fraudulent or illegal; or
        5. Adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network
      5. Vodafone reserves the right to withdraw the Vodafone Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial technical or operational reason and in compliance with Clause 2.1 of the general customer terms and conditions of Vodafone.
      6. Any unused data within a monthly data download allowance cannot be carried over from one month to the next.
      7. Data Roaming is excluded from the Vodafone Mobile Broadband Tariff and shall be considered an On Demand Services
      8. The same return policy applies for new and 'As New' Modems.
      9. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within fourteen days and receive a full refund on all domestic charges incurred during this time (this does not apply to any international roaming charges). You will also receive a full refund of your first month's 4G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide
      10. Mobile broadband performance is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors. A speed cap may be imposed on this tariff plan.
      11. Vodafone reserves the right to offer priority to users on other preferential tariffs in priority to this tariff plan

      Terms and conditions for Vodafone RED with Spotify Premium plans

      1. These terms and conditions are the Vodafone RED with Spotify Premium Terms and Conditions (“Vodafone RED with Spotify”) and they form part of our contract with you. They apply in addition to (1) the General Terms and Conditions of the Vodafone Mobile Telecommunications Service and (2) The Terms and Conditions of the Vodafone RED Plans
      2. The prices for the different Vodafone RED with Spotify Premium packages are set out in the Vodafone tariff sheet, which is available online at www.vodafone.ie, and which also forms part of your contract
      3. The following three Vodafone RED with Spotify Premium packages are available as part of a 24 month contract between you and Vodafone
        1. Vodafone RED Essentials with Spotify Premium
        2. Vodafone RED with Spotify Premium
        3. Vodafone RED Super with Spotify Premium
      4. When you purchase a Vodafone RED with Spotify Premium package, then in addition to the standard price plan inclusions on Vodafone RED, you receive a free monthly subscription to the Spotify service for the duration of your 24 month contract and an additional data allowance as set out in the table below
        TariffPrice Plan InclusionsFree monthly Spotify subscriptionAdditional Data Allowance
        Vodafone RED Essentials with Spotify Premium,Vodafone to Vodafone calls and texts, 100 minutes to any network, Unlimited texts to any network, 1GB dataIncluded500MB
        Vodafone RED with Spotify PremiumUnlimited calls and texts to any network, 100 worldwide minutes, 100 worldwide texts, 2GB dataIncluded1GB
        Vodafone RED Super with Spotify PremiumUnlimited calls and texts to any network, 500 worldwide minutes, 500 worldwide texts, 6GB dataIncluded1GB
      5. Spotify Premium is included for free in your price plan for the duration of your 24 month contract only. If you continue on a Vodafone RED with Spotify plan after your 24 month contract has expired, you will need to purchase the Spotify Premium add-on at an additional cost. Similarly, if you upgrade or re-commit to a new contract during the initial 24 month contract period, then you will only receive Spotify for free on the outstanding term of your initial 24 month contract. Thereafter you will need to purchase Spotify as an add-on at an additional cost
      6. The additional data allowances set out for each package may be used for either Spotify Premium data usage or regular domestic data usage, or a combination of both. The data allowance expires on a monthly basis and cannot be carried over from one month to the next.
      7. The Spotify service is an independent third party content service, provided by Spotify Limited. Vodafone is not responsible for, nor accepts any liability whatsoever in relation to the provision of the Service and/or its content by Spotify, or its use by Vodafone customers. By signing up to a Vodafone RED with Spotify Premium package, you understand and expressly agree that Vodafone is not responsible for the provision of the Spotify service to you. If you do not agree with this term then please do not use the service
      8. In order to commence using Spotify, you must register and accept the Spotify Terms and Conditions of the Spotify service. These terms and conditions govern your use of the Spotify service. A link to the sign up facility for the Spotify terms and conditions will be provided to you via SMS and these terms will be binding between you and Spotify.
      9. The customer acknowledges and accepts that if, during the period of the contract, Spotify terminate their agreement with Vodafone, then the customer shall no longer be able to avail of Spotify for free on their RED package. If this should occur, then the Customer accepts that Vodafone will continue to provide the RED package that the Customer has contracted for without the free Spotify service.
      10. Vodafone cannot guarantee that Spotify will be compatible with all smartphones and it is the Customer’s responsibility to check in store or online for your smartphone’s compatibility with Spotify before you purchase one of the above packages.
      11. Vodafone will need to contact you from time to time in relation to the operation and administration of the Spotify service. By signing up to these terms and conditions you explicitly agree that we may contact you for these purposes in relation to the Spotify service.
      12. Vodafone may modify the standard settings and/or features of the Vodafone RED with Spotify package, to offer additional value to a Customer’s service or package from time to time (for example by increasing data allowances, minutes or text allowances, or by improving technology provided to the customer). The parties agree that such changes do not constitute changes to the contractual conditions of the Service.
      13. The Customer confirms that it wishes to receive an electronic monthly e-bill in respect of its Vodafone RED with Spotify package and confirms that it has access to internet services to review that bill.

      Terms and conditions for Spotify Premium add on Bill Pay

      1. If you are a Vodafone Bill Pay customer with a Spotify compatible smartphone you can purchase Spotify Premium as an Add On for a monthly charge as set out in the Vodafone tariff sheet which can be found online at www.vodafone.ie . This charge will be included in your monthly bill.
      2. When you purchase the Spotify Premium Add On you will receive an additional data allowance of 150MB and a month’s free subscription to the Spotify Service. The monthly data allowance expires 30 days from the date that you purchase the Add On.
      3. Bill Pay customers who purchase the Add On will be entitled to the first month for free. After the first month they will automatically be charged for the Add-On, but can unsubscribe from the service at any time.
      4. The additional data allowance may be used for both Spotify Premium data usage and regular domestic data usage.
      5. In order to commence using Spotify, you must register and accept the Spotify Terms and Conditions of the Spotify service. These terms and conditions govern your use of the Spotify service. A link to the sign up facility for Spotify containing terms and conditions will be provided to you via SMS and these terms will be binding between you and Spotify.
      6. Vodafone cannot guarantee that Spotify will be compatible with all smartphones and you are advised to check your smartphone’s compatibility with Spotify before you purchase the Add On.
      7. Vodafone will need to contact you from time to time in relation to the operation and administration of the Spotify service. By signing up to these terms and conditions you explicitly agree that we may contact you for these purposes in relation to the Spotify service.
      8. The Spotify service is an independent third party service, provided by Spotify. Vodafone is not responsible for, nor accepts no liability whatsoever in relation to the provision of the Service and/or its content by Spotify, or its use by Vodafone customers. By signing up to a Spotify Premium package, you understand and expressly agree that Vodafone is not responsible for the provision of the Spotify service to you. If you do not agree with this term then please do not use the service.
      9. Customers are only entitled to one Spotify Premium add on per month.

      Terms and Conditions of the Vodafone Free Calls and Texts for Christmas Day 2013 Offer

      The following terms and conditions apply to the Vodafone Free Calls and Texts for Christmas Day 2013 Promotion and apply in addition to each participating customer’s terms and conditions of service:

      1. The Promotion is open to Consumer and SOHO Bill Pay customers of Vodafone who have received prior notification of their eligibility from Vodafone.. For the avoidance of doubt the offer is not open to Pay As You Go, or landline/business customers.
      2. The Promotion entitles you to make calls and send texts for free to anywhere in the world from 12.01am until 11.59pm on Christmas Day 2013. All calls starting and ending during this period and all texts sent during the same period will be free.
      3. The Promotion will apply to calls made in the Republic of Ireland only and excludes any calls made while roaming.
      4. Calls can be made to national and international mobiles and landlines.
      5. Calls to voicemail, premium rate numbers (such as DQ, SMS short codes (5xxxx)), satellite phone calls and dialled digits are excluded.
      6. A Fair Usage Policy of 1,000 minutes and 1,000 texts applies.
      7. The Promotion excludes MMS, or data usage.
      8. A maximum call duration may apply at the absolute discretion of Vodafone.
      9. Customers connecting to Vodafone after December 22nd will not be eligible for the free calls and texts.
      10. Vodafone reserves the right to withdraw this Promotion at any time and to vary or amend any element of the Promotion at any time without further notice.
      11. Calls which start before 23.59 on 25th Dec 2013, but last into 26th Dec 2013, will carry standard charges for the minutes used after 23.59 on 25th Dec 2013.
      12. Vodafone reserves the right to vary or amend these terms and conditions for commercial, technical or operational reasons.
      13. Should you wish to be removed from the contact list, please do not hesitate to contact us.

      New Every Year terms and conditions

      1. General New Every Year terms and conditions

      1. New Every Year (“NEY”) is available as a discretionary add-on for specific price plans as offered by Vodafone. NEY terms and conditions apply in addition to the General Terms and Conditions which you have signed up to in respect of your chosen price plan and form part of your contract with us .By selecting the NEY add-on you agree to be bound by these terms and conditions.
      2. NEY allows customers to upgrade their mobile handset device after 12 months once they have remained on their contractual price plan and have purchased a NEY add-on for the preceding 12 months (or such other period as Vodafone may in its sole and absolute discretion decide to apply).
      3. New Every Year consists of two options: NEY Return Your Handset and NEY Keep Your Handset. The customer may select one of these two options:
      4. For NEY Return Your Handset, the customer must return their existing handset to Vodafone or its agent (as advised by Vodafone) in order to receive a new handset (“NEY Return Your handset”). The return of the existing handset must be a return of the original device model, type and memory size as when the customer originally connected to the Vodafone price plan. The handset returned must comply with the handset eligibility criteria for NEY Return as set out below.
      5. For NEY Keep Your Handset, a customer may keep their original handset and pay a set price for a new handset, depending on what stage of their contract they decide to apply for the upgrade and a pricing scale will apply as determined by Vodafone ( “ NEY Keep Your Handset”)
      6. For both NEY Return Your Handset and NEY Keep Your Handset, the customer must enter a new 24 month contract on an equivalent or greater value price plan in order to avail of a new handset.
      7. Vodafone reserves the right to modify or alter these NEY add-on terms at any time without notice.

      NEY Return Your Handset eligibility criteria

      1. Each handset returned under the New Every Year Return Your Handset scheme must meet the following conditions. Please note that it is Vodafone’s ultimate discretion as to whether the handset meets the eligibility criteria set out below.
      2. The handset must be of the same model and memory size as initially purchased in your last subscription to a New Every Year price plan as recorded by Vodafone.
      3. Your handset must be unlocked (handset passwords, handset locks, find my phone applications fully removed). If you have a PIN or Password on any of your items you should remove this before submitting.
      4. The handset must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen handsets should be included if the handset was originally supplied with one). The customer is not required to return the original box charger and headphones.
      5. The handset should be fully functional. It should power up, and should be free from PIN locks. It should be capable of making and receiving a call. It should not be a copy or prototype. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the (IMEI) label should be intact. If the handset has a flip or slider mechanism, it should open and close properly.
      6. The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching.
      7. The handset must be free from moisture damage and signs of moisture damage as signified by the manufacturer's moisture damage indicators where applicable (please consult your manufacturer’s manual). Please note that any moisture that gets inside your handset will cause serious permanent damage. Sometimes a handset will continue to work after moisture has got in but more than likely it will stop working within 1 or 2 months. There are tell-tale indicators on some handsets alerting engineers to moisture damage.
      8. The handset must not be stolen or listed with us or a third party as stolen. Please note that you must be either the owner of the handset or have obtained written permission from the rightful owner to return the handset is returned.
      9. We are not responsible for any loss or damage incurred to your handset(s) from the time they leave you until they are received at our warehouse. For each package you send us it is your responsibility to ensure it is adequately insured for loss or damage during delivery, and ensure that it is adequately physically protected. Vodafone will be supply a pre-addressed envelope and box for you to return your handset.
      10. The customer must wipe their handset clear of any data before returning the handset. Please consult your handset manual on how to restore factory settings and to permanently remove data from your handset.

      3. Right to recover cost of returned handset

      1. Vodafone reserves the right to reclaim from you any discount issued with respect to NEY (via your debit/credit card, charge to your bill or withhold it from any refund amount or otherwise) if any of the following occurs:
      2. Information provided by you is incorrect;
      3. It is subsequently found within a reasonable period that the handset you gave us was stolen or does not meet the criteria listed above (“Your Handset”)
      4. If your handset is not returned to Vodafone’s authorised agent (as advised by us) & or distribution partners within 14 days after you receive your handset they will be a charge applied to your account.

      4. Stolen, blocked, pending insurance claims or lost handset

      1. Handsets which are “Lost, Blocked, Pending Insurance Claims or Stolen” will be dealt with in accordance with Irish Law.
      2. We will inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud. We may reclaim any money lost to Vodafone through the transaction if it is discovered within six (6) months of the return of a handset that the handset has either been reported "lost, blocked, pending insurance claims or stolen" by the customer returning the handset or if the handset is discovered to be a Fake/Prototype handset.

      5. Limitation on Liability and Events Outside Of Our Control

      1. Please remember that by sending your handset(s) to us, you agree to release us and our agents and employees from all and any claims, losses or damages with respect to the handset(s), any SIM card, any data stored or contained therein or on any media used in conjunction with the handset (whether in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the handset(s) prior to you sending it to us.
      2. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

      6. Security Policy

      1. The security and protection of your personal information is important to us. By applying for either NEY option, you authorise our agents to contact you on our behalf, regarding the operation of NEY we (and our agents) collect and use your personal information to complete the purchase process and contact you as part of the services we provide. Please read (our Privacy Policy for more information about why and how we store and use your personal information).
      2. We and our distribution parties are registered under the Data Protection Act as processors of personal information.

      Simply 4G terms and conditions

      1. The following terms and conditions apply to use of the Vodafone Mobile Broadband service and are in addition to and form part of the general customer terms and conditions of the Vodafone Ireland Limited ("Vodafone") that relate to the use of Vodafone mobile telecommunications services. These terms and conditions are to be considered Core Terms and Conditions. In the event of any conflict between these terms and conditions and the terms and conditions set out above these terms and conditions shall prevail in respect of the Vodafone Mobile Broadband Service. Customers should note that the Vodafone Mobile Broadband Tariff is only available to mobile data customers of Vodafone Ireland ("Customers") and allows Customers data usage services (subject to these terms and conditions) via their mobile phone account.
      2. Vodafone Mobile Broadband Tariff shall be made available to the Customer from the next bill day following sign up
      3. A monthly data download allowance of 15 gigabytes (Gb) applies. Usage in excess of 15Gb per month will be charged at 2c (VAT Inc. per megabyte, or part thereof.
      4. Vodafone reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the Vodafone Mobile Broadband service where Vodafone (as it in its sole discretion shall determine) considers that:
        1. such action is in the Customer's best interests, including (but not limited to) avoiding unusually or excessively high billing invoices
        2. the Customer represents a credit risk to Vodafone
        3. a Customer's use of the service is or is potentially
        4. fraudulent or illegal; or
        5. Adversely affecting the Vodafone Network or other Vodafone customers' ability to use or access other Vodafone services provided using the Vodafone Network
      5. Vodafone reserves the right to withdraw the Vodafone Mobile Broadband Tariff generally or from any particular Customer at any time and to vary or amend any element of the Vodafone Mobile Broadband Tariff at any time without further notice. These terms and conditions may be varied or amended by Vodafone for any valid commercial, technical or operational reason and in compliance with Clause 2.1 of the general customer terms and conditions of Vodafone.Any unused data within a monthly data download allowance cannot be carried over from one month to the next.
      6. Data Roaming is excluded from the Vodafone Mobile Broadband Tariff and shall be considered an On Demand Services
      7. The same return policy applies for new and 'As New' Modems.
      8. If for any reason you wish to return your Vodafone Mobile Broadband modem to the store, you can do so within fourteen days and receive a full refund on all domestic charges incurred during this time (this does not apply to any international roaming charges). You will also receive a full refund of your first month's Simply 4G Broadband Price Plan and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide
      9. Mobile broadband performance is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors. A speed cap may be imposed on this tariff plan.
      10. Vodafone reserves the right to offer priority to users on other preferential tariffs in priority to this tariff plan

      Vodafone World terms & conditions (bill pay)

      1. Vodafone World tariff tables are designed as a guide for you to calculate your roaming charges. All prices are displayed in Euro per minute and are accurate as of 1st July 2014, but may change without notice.
      2. All Vodafone World voice and text rates displayed are inclusive of VAT at 23% as displayed on https://www.vodafone.ie/roaming/calls-texts/
      3. It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers will be charged for diverted voicemail. In such circumstances, upon receipt of a request from a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail calls.
      4. In Vodafone World Europe zone making a call will be subject to a minimum charge of 30 seconds and thereafter will be charged on a per second basis. Receiving a call in Vodafone World Europe zone will also be charged on a per second basis. When roaming in Vodafone World USA & Canada and Rest of World zones you will be charged on a per minutes basis for both making and receiving calls.
      5. Vodafone World rates apply to GSM networks only.
      6. Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations, and may include minimum call charges. A network handling fee will be applied to these calls
      7. Vodafone cannot guarantee access to our coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country. If so, you will be charged accordingly.
      8. These terms and conditions are in addition to the general terms and conditions of the Vodafone service.

      Terms and conditions for the Vodafone RED All In Service

      1. These terms and conditions of the Vodafone RED All In Service are to be considered Core Terms and Conditions. They govern your relationship with Vodafone, together with (a)The General Terms and Conditions of Vodafone found here and (b) The Terms and Conditions for Vodafone RED Plans, found in the table below. In the event of any conflict, these terms and conditions shall prevail. You should read all terms and conditions and let us know if you have any queries before signing up to this Service.
      2. Each Add On you purchase is subject to separate terms and conditions and are not considered to be a part of your Core Terms and Conditions.
      3. In contracting for a Red All In Group, a business customer confirms and represents to Vodafone that he/she will be using the account for business purposes and all Group Members shall use the service for business purposes only f a business customers is creating RED All In group they should keep this group restricted to business usage only

      RED All In Group Lead

      1. The Vodafone RED All In suite of price plans are set out in this table and are available to customers who sign up to a Vodafone RED Price plan and who decide to takes on the role and responsibilities in managing and administering the account and in paying all charges that accrue on the account of the “Group Lead”. Importantly, these price plan inclusions cannot be used while roaming.
      2. Vodafone RED All In Group leadPrice plans
         (a) The General Terms and Conditions of Vodafone’s telecommunications service
        and (b) one of the following
        . Vodafone RED 30 Day
        . Vodafone RED 12 Month*
        . Vodafone RED Essentials
        . Vodafone RED Essentials with Spotify Premium
        . Vodafone RED One
        . Vodafone RED One with Spotify Premium
        . Vodafone RED
        . Vodafone RED with Spotify Premium
        . Vodafone RED Super
        . Vodafone RED Super with Spotify Premium
        . Vodafone RED Business One
        . Vodafone RED Business
        . Vodafone RED Business Super

        * If a Group Lead selects or is on a RED 30 Day price plan, they can only select a RED All In Capped price plan for their Group Members.

      3. The Group Lead must sign up to a RED Price plan as selected from the table above. Once they do this, they can nominate up to a maximum of four (4) individuals (“Group Members”) to sign up to a RED All In price plan and join the Group Lead’s account (the “RED All In group”). This means that the Group Members will not have separate accounts, instead they will be placed on the Group Lead account, which will be operated solely by the Group Lead.
      4. In nominating a Group Member to join their account the Group Lead agrees to pay the monthly charge of that Group Member for the duration of their contract. This means that the Group Lead is ultimately responsible for the payment of all the bills and charges run up on every Group Member account, howsoever those charges arise. For example, the Group Lead will be liable for all roaming, out of bundle and early termination charges on any Group Member account. The Group Lead will be responsible for those charges for the duration of the Group Members’ contracts, even if the Group Lead’s minimum contract term has expired.
      5. Only the Group Lead of the RED All In group can make any changes to the account.
      6. Only the Group Lead of the RED All In group can add and or remove a Group Member from their group. This can only be done when the Group Member’s Minimum Contract term has expired or in Vodafone’s sole discretion. Vodafone reserves the right to refuse to add any Group Member to the Group Lead’s account.
      7. The Group Lead will have unqualified visibility of the call details on each of the Group Members’ accounts, including monthly usage and all call details. The Group Lead confirms that in signing up to this Service and in signing up subsequent Group Members, it has fully explained this to each individual Group Member and that the Group Lead has confirmed that the Group Member is happy for the Group Lead to have access to its personal data and call records in this way.
      8. In order to administer the RED All In service, the Group Lead accepts that its nominated Group Members will have access to the Group Lead’s personal data, including name and contact details.
      9. If the Group Lead terminates the RED All In Service before the expiry of the Minimum Term of their Price Plan, then he/she shall remain liable for all charges accruing on the Group Members’ Service until their respective contracts expire. He/she shall also remain liable for all or any early termination fees that arise in respect of both his own contract and any early termination fees that arise in respect of all Group Member accounts.
      10. Vodafone will need to contact the Group Lead from time to time in relation to the operation and administration of the service being provided as part of the RED All In plan. In signing up to the Service the Group Lead explicitly agrees that Vodafone may contact them for these purposes.

      RED ALL In Group Members

      1. The Group Member confirms and accepts that in joining the account of the Group Lead under the RED All In group they shall not have any proprietary rights to any SIM Card or number allocated to them by Vodafone - as a result of their joining the RED All In group. For existing Vodafone customers, in signing up to be a Group Member. You are also transferring all rights and entitlements to manage your account to the Group Lead. As a result, the Group Lead shall have full and unqualified control over your use of the Vodafone service. The Group Member acknowledges that the mobile phone service provided for their use arises solely as a result of the agreement between the Group Lead and Vodafone. The contract for the provision of the service is solely between Vodafone and the Group Lead. If the group member does not accept this restriction over their use they should not sign up to be a Group Member.
      2. As part of this Service, the Group Lead will provide you with access to a Vodafone price plan, from the suite of Price Plans set out in the Table Below. In signing up to the Group Lead’s Red All In group, you agree to be bound by the Terms and Conditions of the relevant Price Plan which has been selected for you, as set out in the table below
      3. Vodafone RED All In Group MembersPrice plans
         (a) The General Terms and Conditions of Vodafone’s telecommunications service
        and (b) one of the following
        . RED All In Sim Only (30 day contract)
        . RED All In Capped (no contract)
        . RED All In (24 month contract)
        . RED All In Business (24 month contract)
        . RED All In Business Sim Only (30 day contract)
        RED All In price plans include an allowance of:
        Unlimited calls and texts to any network, 1GB data
         
      4. The Group Member understands, acknowledges and accepts that in signing up to the Group Lead’s Red All In group ,the Group Lead will have unqualified and unrestricted access to the Group Member’s mobile phone usage details including but not limited to all national and international numbers dialled, premium numbers, freephone numbers, text messages sent, call duration, call location (eg Roaming) and data usage. The Group Member confirms that they agree to share their personal data and call records with the Group Lead as described in this clause.
      5. Vodafone will need to contact you from time to time in relation to the operation and administration of the service being provided to you as part of the RED All In plan. In signing up to the Service you explicitly agree that we may contact you for these purposes .
      6. Any new handset provided under the Vodafone RED All In plan will be owned by the Group Lead.

      Vodafone RED All In Group Member(s) price plans

      RED All In Sim Only

      1. In the event of any conflict, the terms and conditions of Vodafone RED All In SIM Only will prevail.
      2. Existing bill pay customers who wish to move to Vodafone RED All In SIM Only must have their account payments up to date and have completed their minimum contract term.
      3. Vodafone RED All In SIM Only customers who wish to cease their contract, port to another operator or migrate to Vodafone Pay as you go may do so at any time by giving written notice, which will be effective 30 days after Vodafone receives the request.
      4. The Vodafone RED All In SIM Only plan does not facilitate subsidized handsets for new connections to Vodafone’s network. However, you may avail of any of the bill pay range of handsets at any time, subject to moving from Vodafone RED All In SIM Only to a Vodafone RED contract plan.

      RED All In Capped

      1. These terms and conditions of RED All In Capped are On Demand Terms and Conditions. You are advised to check the most up to date prices and terms and conditions associated with this service before using this service. Vodafone reserves the right to alter any of these terms and conditions for legal, technical, operational or commercial reasons without further notice to the Customer.
      2. RED All In Capped is applied automatically every 30 days, from the first day of nomination and the charge will be applied to the Group Lead’s account until after which they will expire if unused
      3. Customers who have an active RED All In Capped bundle can purchase a stand-alone talk, text or data add on whilst they have a remaining allocation of calls, texts or data on RED subject to purchasing an additional top up.
      4. There is no carryover of unused elements if another RED All In Capped bundle is purchased during the 30 days.
      5. Customers with an active RED All In Capped bundle can make free calls to pay as you go Customer care (1747) from the Rep. Ireland. Otherwise, a charge of 15c per call applies.
      6. Customers who purchase RED All In Capped will remain on their existing tariff and top up offers and are bound by the terms and conditions of those.
      7. Customers with Vodafone Cloud and Vodafone Protect are bound by the terms for those services.
      8. Customers who are opted into Cherry Points will receive 60 bonus Cherry Points when they purchase RED All In Capped. These will be applied within 72 hours of purchase. Please refer to terms and condition of Cherry Points
      9. RED All In Capped is subject to a Fair Usage Policy. The fair usage limits for Pay as you go RED are outlined below
      10. Fair usage policyLimit per billing cycle*
        Calls to national mobiles and landlines5,000 minutes
        Texts to any Irish network5,000 texts
        Mobile Data use within the republic of Ireland1GB

        * Any usage over these limits will be charged at standard rates as per customer’s price plan.

      11. Inclusive calls apply to calls to Irish mobile and landlines in the Rep. Ireland only. Excludes international, premium rate, voicemail & directory enquiries calls.
      12. Customers who purchase the RED All In Capped bundle can make calls to voicemail from their inclusive calls element.
      13. Inclusive texts apply to texts to Irish mobiles in the Republic of Ireland only. Excludes texts to landlines, international texts, premium rate texts & picture messages.
      14. The 1GB data allowance can be used to access the internet via the below APN’s only: Wap.vodafone.ie & Live.vodafone.com
      15. RED All In Capped elements of inclusive calls, texts and mobile data cannot be used when roaming.
      16. The Offer will not apply to, and may not be used, in conjunction with Prolinks, Sim boxes or any related device which diverts / transfers calls to multiple mobile numbers and Vodafone reserves the right to terminate the Offer and / or the pay as you go mobile telephony service provided by Vodafone to you (the “Service”) without notice where it appears to Vodafone that you use, or have used, the Service in this or in any related manner.
      17. Payment cannot be used for roaming, international calls, premium rate number and purchasing any add on bundles. You must top up to access these services.

      RED All In

      The RED All In price plan includes a monthly allowance of minutes and can be used to dial mobiles and landlines within ROI.

       

      1. The monthly allowance of texts included in the RED All In price plan can be used to text mobiles within ROI. You cannot use the allowance for landlines within ROI
      2. This monthly allocation of minutes cannot be used to call certain numbers including worldwide numbers, LoCall (1890) numbers, CallSave (1850) numbers, directory enquiry services, easi-connect and premium rate numbers, WAP, e-trieve and Vodafone mobile ISP numbers. The monthly allocation of minutes cannot be used while roaming.
      3. Standard out of bundle rates will be charged.
      4. The monthly allocation of text messages cannot be used to send worldwide, value added, premium rate numbers or to send text messages while roaming.
      5. The fair usage for unlimited any network calls and texts are outlined below
      6. Fair usage policyLimit per billing cycle
        Unlimited calls to any network45,000 minutes
        Unlimited texts to any network45,000 texts
      7. If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, Vodafone reserve the right to suspend or terminate your service.
      8. RED All In is subject to a 24 month contract.

      Vodafone RED All In Add-ons

      RED All In SIM only and RED All In customers can choose from the bill pay selection of add-ons. RED All In Capped customers can choose from the pay as you go selection of add-ons.

      For customers entering into a new contract from 30 June 2014, the following clause will apply instead of Clause 2(2) of the General Terms and Conditions of the Vodafone Mobile Service;

      On Demand Terms and Conditions – Any services which we have not committed to providing you with for the entire duration of your contract with Vodafone are called “On Demand Terms and Conditions. On Demand Services include but are not limited to:

      1. Content services;
      2. Roaming services
      3. Directory Enquiry rates and services
      4. International Call rates and services
      5. Premium Rate Services

      These are Services which we are not in a position to guarantee at the time of entry into these General Terms and Conditions andrelate to services which we have not agreed to provide for the duration of your minimum contract term. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. We may amend, vary or withdraw the terms of any On-Demand, ancillary services from time to time, without any notice to you and you will not be entitled to terminate your Contract if we do so. For example, from time to time we may increase the price of On-Demand Services such as Directory Enquiries, Call-Save and Premium Rate numbers, or we may withdraw these Services without notifying you of such changes.

      Sky Terms and Conditions

      References below to "we", "us" or "Sky" mean British Sky Broadcasting Limited registered at Grant Way, Isleworth, Middlesex TW7 5QD under registration number 2906991. These terms and conditions (the "Contract") set out terms on which we provide the Sky Sports Mobile TV service to you in accordance with your eligible Vodafone tariff. All payments for the Service are collected by Vodafone and your access to the Service is also subject to Vodafone's terms and conditions which are set out above. For help with the functionality of the App or your login details you can contact Sky Sports Mobile TV customer service by telephoning 081 871 9819. Sky is not responsible for your mobile phone, the mobile network provided by Vodafone, the data services necessary to access the Sky Sports Mobile TV channels or collecting any subscription payments from you. Your separate contracts with them, including the terms and conditions set out above, cover these aspects ("Vodafone Contracts"). In order to use the Service, you will need to download the Sky Sports Mobile TV app (the "App") from your relevant App Store provider. You will need to set up an account to access the Service via the App. If you do not already have a Sky ID you will be able to create one by following the steps on screen. If you already have a Sky ID and password, you can sign in to use the Service with those details. The App/Service is only available on supported devices. If you change your handset or the software running on your handset, your new/updated handset may not be compatible with the Service and you may be unable to download the App or continue using the Service. The current list of supported devices can be found on the App description page within your relevant device application store. By using this Service, you agree that we may use and share information we hold about you in accordance with Clause 6 below and Sky's privacy notice which can be found at http://www.sky.com/privacyIf you download the App from iTunes the following important terms specified by iTunes apply:"iTunes" means iTunes S.a.r.l (registered number: RCS Luxembourg B 101 120), whose registered office is at 8 rue Heinrich Heine, L-1720 Luxembourg. These terms and conditions are between you and Sky and not between you and iTunes, though separate terms may apply between you and iTunes. Sky and its licensors are solely responsible for the App/Service and its content. iTunes has no obligation to provide any maintenance and support services with respect to the App/Service. To the maximum extent permitted by law, iTunes will have no other warranty obligation whatsoever with respect to the App/Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the App/Service to conform to any warranty are Sky' s responsibility. iTunes is not responsible for investigating, defending, settling or otherwise discharging any claims by you or any third party relating to the App/Service (including any claims alleging that the App/Service infringes that third party's intellectual property rights or fails to conform to any applicable legal or regulatory requirement). You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. iTunes and Apple Inc., are each third party beneficiaries under these terms and conditions and shall have the right to enforce these terms and conditions against you as a third party beneficiary. To the extent that the provisions of this section conflict with the remaining provisions of these terms and conditions the provisions of this section shall prevail.

      The service

      1.1 The "Service" means the Sky Sports Mobile TV channel package option(s) we offer ("Option") and chosen by you. The Service enables you to access Sky Sports Mobile TV via the Vodafone network. You cannot choose individual channels within any Option.

      1.2 The Service is variable. Sky may vary, replace or withdraw programmes, channels, content, and/or any facilities available on the Service without notice. All channels and programmes may differ from TV broadcasts and may be modified or made for mobile. We can vary or withdraw your Option. If we withdraw your chosen Option we will move you onto the nearest equivalent Option.

      1.3 We may suspend the Service at any time to update the Service or for technical reasons.

      1.4 The Service is subject to wireless internet connection, 3G and/or 4G coverage, handset capability and network availability. If the Service is suspended, interrupted or not available to you due to mobile network and/or wireless internet connection interruptions, we will not be responsible.

      1.5 From time to time device manufacturers or the provider of the device operating system may impose changes that limit or restrict your use of the App/Service on that device. If this happens we'll try to notify you of these changes in advance, but as we have no control over these manufacturers and providers it may not always be possible to do so.

      2. Information collected and/stored on your device

      2.1 In order to use the Service you will need to download and install the App on your compatible device via your relevant app store provider.

      2.2 When you visit a third party website via a link or banner ad from within the App, information will be automatically collected by us through the App to track the number of visitors to the relevant website. These statistics will be supplied by us to our third party advertising business partners.

      2.3 The information provided to your relevant App store provider upon registering for the Service will be collated and used by the relevant App store provider in accordance with their privacy policy.

      3. Your use of the Service

      3.1 You must ensure that your supported device meets (and continues to meet) the hardware, systems and software requirements for the App/Service as described at the time you download the App or any updates to the App.

      3.2 You will not use the Service or any part of it other than for personal, non-commercial purposes in the UK or ROI.

      3.3 You must not or authorise or assist any third party to:

      1. copy (except as permitted by law), redistribute or relay the whole or any part of materials included within the App or Service; or
      2. sell or make any charge for watching or using any part of the App or Service; or
      3. show any part of the App or Service in public to an audience, even if no charge is made; or
      4. use the App or Service for any improper or unlawful purpose; or
      5. access the Service or stream any content available via the Service from any device which is located outside of the UK or ROI

      You agree to follow our reasonable instructions concerning your use of the Service.

      If the Service incorporates user posting/upload functions, you must not post or upload any material that is defamatory, threatening, obscene, harmful, pornographic or otherwise illegal, or includes material which would violate or infringe in any way upon rights (including intellectual property rights, rights of confidentiality, or rights of privacy) of Sky or others or causes distress or inconvenience.

      We may require you to reimburse us for any reasonable and foreseeable losses, costs and expenses which we incur as a direct result of the misuse of the App or Service by you or any one you have allowed to use the App or Service on your compatible device.

      4. Subscription Payments

      4.1 Vodafone collects subscription payments on our behalf. All fees payable by you for your use of the Service are payable in accordance with your Vodafone Contracts.

      4.2 If you have missed any payments you owe, we or Vodafone can suspend either the provision of the Service or your access to the Service without giving you notice. This does not affect our right to end this Contract under Clause 8 below.

      5. Liability

      5.1 We will not be responsible or liable under this Contract for any loss or damage caused by:

      1. failure, interruption or delays to the App or Service caused by events outside our reasonable control;
      2. your negligence or your failure to follow our reasonable instructions or the terms of this Contract
      3. us or our employees or agents in circumstances where:
      4. there is no breach of a contractual obligation or legal duty of care owed to you by us or our employees or agents;
      5. such loss or damage is not a reasonably foreseeable result of any breach; or to the extent that such loss or damage results from any breach by you of this Contract;
      6. any incompatibility of the App or Service with any hardware and/or software on your mobile phone;
      7. any errors, viruses or bugs present in or arising from your use of the App or Service that are not caused by or attributable to us;
      8. any other matter that is outside of our reasonable control including without limitation, any act or default of any third party supplier, device manufacturer or provider of a device operating system

      5.2 We do not accept any liability under this Contract for any product or service advertised, promoted, offered or sold by third party service providers on the Service. While all reasonable efforts will be made to ensure that the information contained in the Service provided by us is as accurate as possible, we do not accept any liability and make no representations or warranties in relation to the accuracy or completeness of such information. Some of the content on the Service is provided by third parties. The availability of such content is outside our control and we will not be responsible for any suspension or loss of such content.

      5.3 Nothing in this Contract limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law.

      5.4 These limitations do not affect your legal rights.

      6. Privacy and Personal Information

      6.1 You confirm that any member of the Sky group may use and share information we hold about you with other companies in the group and with Vodafone including for market research and the marketing of Sky's products and services. This may include sending you marketing by email or SMS about Sky Mobile TV or other similar products and services unless you advise us of your preference not to receive such forms of marketing.

      6.2 Information held by the Sky group about you may also be shared with other companies outside the group, including for sales and marketing purposes and for market research on products and services, unless you advise us of your preference not to share such information such with third party companies.

      6.3 If you have not already told us that you do not want to receive marketing by email or SMS, or us to share information about you with companies outside the British Sky Broadcasting group, please contact Sky Sports Mobile TV customer service by telephoning +44 8442 411 531 or emailing apps@bskyb.com.

      7. Changes to this Contract

      7.1 We may make changes to this Contract from time to time. We will give you one calendar month's notice of any changes that affect you.

      7.2 If we reasonably believe a change will not disadvantage you we may include it without notice. Your first use of the App or Service after you have been notified of the changes will constitute acceptance of such changes.

      8. Termination

      8.1 Once you have selected to receive the Service, you will only be able to terminate or end your access to the Service in accordance with the terms of your Vodafone Contract.

      8.2 We may suspend or end this Contract by giving you seven days' notice at any time if you break any of the terms in this Contract or any offer you have selected, or act in a way towards our staff or agents which we reasonably consider to be inappropriate.

      8.4 The Service is made available via Vodafone's network under an agreement between us and Vodafone. If our agreement with Vodafone ends and the Service can no longer be provided to you, we or Vodafone will give you written notice of this fact and tell you the date that your Service will end. In respect of standalone subscriptions only Vodafone will refund any part of a subscription payment received by Vodafone that relate to the Service (or part of the Service) for the period after the Service ends.

      8.5 If you no longer have the right to access the Service under your Vodafone Contracts or any of your Vodafone Contracts are terminated or suspended your access to the Service will automatically end or be suspended (as applicable) at that point.

      8.6 We will not refund any payments made to Vodafone for the Service if we end this Contract because you have broken a term in it.

      9. Intellectual Property

      9.1 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the App or Service shall remain at all times vested in us or our licensors. You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

      9.2 If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.

      9.3 You acknowledge that if you post materials via the Service or App, you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials as part of the App or Service and in any other manner. The licence extends to copying, distributing, broadcasting and otherwise transmitting and adapting and editing the materials.

      10. Right To Transfer The Contract and Third Parties

      10.1 We can transfer our rights and obligations under the Contract to any company, firm or person. We can only do this if it does not affect your rights under the Contract in a negative way.

      10.2 The Contract is personal to you. You may not transfer your rights or obligations under this Contract to anyone else and no third party is entitled to benefit under this Contract except pursuant to Clause 10.1.

      11. Law

      This Contract is governed by English Law. Any disputes can be dealt with the by courts in England and Wales or any other UK court that could lawfully deal with the case.

      Spotify Terms and Conditions

      1. Introductions

      Thanks for choosing Spotify (“Spotify”, “we”, “us”, “our”). By using the Spotify service, websites, or software applications (together, the “Spotify Service” or “Service”), including by purchasing or receiving Codes or Limited Offers, you are entering into a binding contract with our local company in your country of residence (your “Local Country”) if applicable or the company listed in this chart. Your agreement with us includes these Terms and Conditions of Use (“Terms”) and our Privacy Policy (together with the Mobile Terms where applicable, the “Agreements”). If you don’t agree with these Terms, then please don’t use the Service. We’re pleased to make our Service available to you. The Spotify Service includes social and interactive features. In order to use the Spotify Service, you need to (a) be 18 or older, or be 13 or older and have your parent or guardian’s consent to these Terms, (b) have the power to enter a binding contract with us and are not barred from doing so under any applicable laws, and (c) be resident in the Local Country. You also warrant that any registration information that you submit to Spotify is true, accurate and complete, and you agree to keep it that way at all times.

      2. Changes to the Agreements

      Occasionally we may, in our discretion, make changes to the Spotify Service and Agreements. When we make changes to the Agreements that we consider material, we’ll notify you through the Service. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.

      3. Enjoying Spotify

      Here’s some information about all the ways you can enjoy Spotify.

      3.1 Subscriptions Spotify account holders may access the Spotify Service by any of our several Subscriptions: Free Service: an ad-based, free-of-charge service; Unlimited Service: a subscription fee-based service;Premium Service: an ad-free, subscription fee-based service which enables you to listen to music while not connected to the internet, among other features; or Mobile Service: via a supported mobile handset. The Premium Service permits you to store cached content on up to three (3) personal computers, mobile handsets and/or other relevant devices (collectively “Devices”) while your Premium Service subscription is active. You may not transfer copies of cached content to any other device via any means. By using the Mobile Service, you agree to accept the Mobile Terms and to register for the Service as a mobile subscriber. The Premium Service and the Unlimited Service are hereinafter referred to as “Paid Subscriptions”

      3.2 Codes and other Limited Offers If you have purchased a code sold by or on behalf of Spotify for access to the Unlimited Service or Premium Service for the time period indicated on your email, card or paper receipt (“Code”), or if you are accessing the service through some other limited offer which you received or purchased from Spotify (“Limited Offer”), these Agreements apply to your access to the Service. Any separate sets of terms and conditions presented to you along with the Code or other Limited Offer also apply to your access to the Service using the Code or Limited Offer. Subject to any rights you may have under Section 12, Codes are only redeemable in the country where you purchased such Code, not redeemable for cash and may not be returned for a cash refund, exchanged, resold or used to purchase other Codes.

      3.3 Trials From time to time, we may offer trials of the Premium Service and/or Mobile Service for a specified period without payment (a “Trial”). Spotify reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and to withdraw or to modify a Trial at any time without prior notice and with no liability. For some Trials, we’ll require you to provide your payment details to start the Trial. At the end of such Trials, we may automatically start to charge you for the Premium Service on the first day following the end of the Trial, on a recurring monthly basis. By providing your payment details in conjunction with the Trial, you agree to this charge. If you do not want this charge, you must change your Subscription to the Free Service through your Spotify account’s settings before the end of the Trial.

      4. Licence and assignment

      The Spotify Service and the content provided through it are the property of Spotify or Spotify's licensors, and we grant you a limited, non-exclusive, revocable licence to make personal, non-commercial (except as permitted under Section 11) use of the Spotify Service and to receive the media content made available through the Spotify Service in your Local Country, based on the Subscription or Trial, you have selected (the “Licence”). This Licence shall remain in effect for a period of 20 years unless terminated by you or Spotify.

      The Spotify software applications are licensed, not sold, to you, and Spotify retains ownership of all copies of the Spotify software applications even after installation on your Devices. Spotify may assign these Agreements or any part of them without restrictions. You may not assign these Agreements or any part of them, nor transfer or sub-licence your rights under this Licence, to any third party.

      All Spotify trademarks, service marks, trade names, logos, domain names, and any other features of the Spotify brand are the sole property of Spotify. This Licence does not grant you any rights to use the Spotify trademarks, service marks, trade names, logos, domain names, or any other features of the Spotify brand, whether for commercial or non-commercial use.

      You agree to abide by our User Guidelines and not to use the Spotify Service (including but not limited to its content) in any manner not expressly permitted by the Terms.

      Third party software libraries included in the Spotify Service are licensed to you either under these Terms, or under the relevant third party software library’s licence terms as published in the help or settings section of our desktop and mobile client and on our website.

      5. Third Party Applications

      The Spotify Service provides a platform for third party applications, websites and services to make available products and services to you (“Third Party Applications”), and your use of these Third Party Applications is subject to their terms of use. You understand and agree that Spotify is not responsible or liable for the behaviour, features, or content of any Third Party Application.

      6. User generated content

      Spotify users may post, upload and/or contribute (“post”) content to the Service, including pictures, text and playlist compilations (“User Content”). You are solely responsible for any User Content you provide and for any consequences thereof. You represent that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by this Agreement, does not: (a) violate these Agreements, applicable law, or the intellectual property or publicity rights of others; or (b) imply any affiliation, endorsement, approval or cooperation with you or your User Content by Spotify or any artist, band, label, entity or individual without express written consent from such individual or entity. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Spotify. This license lasts until you terminate your Spotify account, except in the case of User Content that you have published, made public and/or share with others. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content that you post to the Spotify Service, except that, where applicable under Local Country law, you agree to waive your right to be identified as the author of any User Content on the Spotify Service and your right to object to derogatory treatment of such User Content.

      Spotify does not monitor, review, or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Spotify’s sole discretion, violates these Agreements. Spotify may take these actions without prior notification to you. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.

      Spotify is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, please click here, or if you believe that any User Content does not comply with the User Guidelines (Section 8 below) or that your rights under applicable law have been otherwise infringed by any User Content, please contact us at legal-feedback@spotify.com.

      7. Consideration

      In consideration for the rights granted to you under these Terms, you grant us the right (a) to allow the Spotify Service to use the processor, bandwidth and storage hardware on your Device in order to facilitate the operation of the Service, (b) to provide advertising and other information to you, if you subscribe to the Free Service, and (c) to allow our business partners to do the same. You grant Spotify a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide licence to use, reproduce, make available to the public, publish, translate and distribute any User Content that you post on or otherwise provide through the Spotify Service.

      These Terms are not intended to grant rights to anyone except you and Spotify, and in no event shall these Terms create any third party beneficiary rights. Any failure by Spotify to enforce these Terms or any provision thereof shall not waive Spotify’s right to do so.

      8. User Guidelines

      We’ve established a few ground rules for you to follow when using the Service, to make sure Spotify stays enjoyable for everyone. Please follow these rules and encourage other users to do the same.

      Spotify respects intellectual property rights and expects you to do the same. This means, for example, that the following is not permitted: (a) Copying, reproducing, “ripping”, recording, or making available to the public any part of the Spotify Services or content delivered to you via the Spotify Services, or otherwise any making use of the Spotify Service which is not expressly permitted under these Terms; (b) using the Spotify service to import or copy any local files you do not have the legal right to import or copy in this way; (c) reverse-engineering, decompiling, disassembling, modification or creating derivative works based on the Spotify Services or any part thereof; (d) circumventing any technology used by Spotify, its licensors, or any third party to protect content accessible through the Service; (e) renting or leasing of any part of the Services; (f) circumventing of any territorial restrictions applied by Spotify; (g) artificially increasing play count or otherwise manipulating the Services by using a script or other automated process; (h) removing or altering any copyright, trademark or other intellectual property notices contained on or provided through the Spotify Service; (i) providing your password to any other person or using any other person’s user name and password.

      Please respect Spotify and other users of the Spotify Service. Don’t engage in any activity on the Service or upload User Content, including registering and/or using a username, which is or includes material that (a) is offensive, abusive, defamatory, pornographic or obscene; (b) is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights of Spotify or a third party; (c) includes personal data of third parties or is intended to solicit such personal data, (d) includes malicious content such as malware, trojan horses or viruses, or otherwise interferes with any user’s access to the Service; (e) is intended or does harass or bully other users; (f) impersonates or misrepresents your affiliation with another user, person or entity, or is otherwise fraudulent, false, deceptive, or misleading; (g) uses automated means to artificially promote content; (h) involves the transmission of unsolicited mass mailing (“spam”), junk mail, chain letter, or similar, including through the Spotify inbox; (i) involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes; (j) promotes commercial products or services (except as permitted under Section 11); (k) interferes with the Spotify Service, tampers with or attempts to probe, scan, or test for vulnerabilities in the Service or Spotify’s computer systems or network, or breaches any of Spotify’s security or authentication measures, or (l) conflicts with the Agreement, as determined by Spotify. You agree that Spotify may also reclaim your username for any reason.

      Please be thoughtful about what you make public on Spotify. The Spotify Service includes social and interactive features, including the ability to post User Content, share content, and make certain information about you public, as further described in your account settings. Remember that shared or publicly available information may be used and re-shared by other users on Spotify or across the web, so please use Spotify carefully and manage your account settings regularly. Spotify has no responsibility for your choices to make any actions or material public on the Service.

      Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.

      9. Copyright infringement

      Spotify respects the rights of intellectual property owners. For details on Spotify’s copyright policy, please click here.

      10. Technology limitations and modifications

      Spotify will make reasonable efforts to keep the Spotify Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Spotify reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Spotify Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Spotify Service or any function or feature thereof. You understand and agree that Spotify has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.

      11. Brand Accounts

      If you establish a Spotify account on behalf of a company, organization, entity or brand (a “Brand Account”): (a) the terms “you” and “your”, as used throughout the Terms, apply to both you and the BIf you open a Brand Account, you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and to bind the applicable company, organization, entity or brand (the “Brand”) to these Terms. Spotify has no obligation to promote the Brand Account profile or Brand Playlists (as defined below) and reserves the right to remove or disable access to a Brand’s User Content or profile, consistent with these Terms.rand (as defined below), as applicable; and (b) the following additional terms apply to your use of the Spotify Service for such purposes (the “Brand Account Terms”). To the extent of a conflict between these Brand Account Terms and the rest of the Terms, these Brand Account Terms shall apply, solely with respect to your Brand Account.

      In addition to the User Guidelines set forth in Section 8, the following additional guidelines apply to the Brand’s use of the Spotify Service under a Brand Account: Brand Playlists.“Brand Playlist” means any song compilation that a Brand creates using the Spotify Service. Unless the Brand has obtained all necessary rights and authorizations from all applicable artists, composers, publishers, labels and other relevant third parties with respect to a Brand Playlist: (a) the Brand Playlist may not be used for commercial or promotional purposes; (b) the name of the Brand Playlist may not include the Brand’s name or the name of any specific entity, brand product, or service; and (c) the Brand Playlists must consist of at least 20 songs and may not include more than one track by a single artist or band.

      Following. Unless the Brand has obtained all necessary rights and authorizations from the applicable user: (a) the Brand may only follow users who first follow the Brand; (b) the Brand may not follow artists; and (c) the Brand may not follow a user in any manner that implies an endorsement or relationship between the Brand and the followed user. Spotify reserves the right to request that a Brand cease following any user(s), for any reason, in Spotify’s sole discretion. In such event, the Brand must cease following such user(s).

      Sharing. Unless the Brand has obtained all necessary rights and authorizations from all applicable artists, composers, labels and other third parties: (a) the Brand may only share (including but not limited to posting and messaging on an automatic or individual basis) Brand Playlists complying with the Brand Playlist requirements above , but not individual songs; and (b) the Brand may not use the Spotify Play Button to embed Brand Playlists on the Brand’s website(s), Facebook page(s) or other assets (but the Brand may use a Spotify link or Spotify Follow button on such assets complying with the Brand Playlist requirements above)

      12. Export control

      Spotify’s products may be subject to U.S. export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. You warrant that you are (1) not located in Cuba, Iran, North Korea, Sudan, or Syria, and (2) are not a denied party as specified in the regulations listed above.

      You agree to comply with all applicable export and reexport control laws and regulations, including the EAR, trade and economic sanctions maintained by OFAC, and the ITAR. Specifically, you agree that you shall not – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Spotify under these Agreements to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. This export control clause shall survive termination or cancellation of these Agreements.

      13. Payments, cancellations and cooling off

      If you reside in a Local Country which is part of the European Union and have purchased a Paid Subscription or Code online, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the “Cooling-off Period”), but only if you have not logged in or otherwise redeemed or started to consume them.

      If you have a Paid Subscription, your payment to Spotify will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. However, if you cancel your payment and/or terminate the Terms after the Cooling-off Period is over (where applicable), and/or before the end of the subscription period, we will not refund any subscription fees already paid to us.

      Spotify may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Spotify Service after the price change takes effect, you accept the new price.

      14. Term and termination

      These Terms will continue to apply to you until terminated by either you or Spotify. Spotify may terminate the Terms or suspend your access to the Spotify Service at any time, including in the event of your actual or suspected unauthorised use of the Spotify Service or non-compliance with the Terms. If you or Spotify terminate the Terms, or if Spotify suspends your access to the Spotify Service, you agree that Spotify shall have no liability or responsibility to you and Spotify will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Spotify account, please contact us through the Customer Service contact form.

      15. Warranty

      We endeavour to provide the best service we can, but you understand and agree that THE SPOTIFY SERVICE IS PROVIDED “AS IS”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE SPOTIFY SERVICE AT YOUR OWN RISK. SPOTIFY DISCLAIMS ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

      In addition, Spotify does not warrant, endorse, guarantee or assume responsibility for any Third Party Applications, Third Party Application content, User Content, or any other product or service advertised or offered by a third party on or through the Spotify Service or any hyperlinked website, or featured in any banner or other advertising. You understand and agree that Spotify is not responsible or liable for any transaction between you and third-party providers of Third Party Applications or products or services advertised on or through the Spotify Service. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Spotify shall create any warranty on behalf of Spotify in this regard. Some aspects of this section may not apply in some jurisdictions.

      16. Limitation

      You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Spotify Service, the Third Party Applications or the Third Party Application content is to uninstall any Spotify software and to stop using the Spotify Service, the Third Party Applications or the Third Party Application content.

      TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPOTIFY, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER SPOTIFY HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (ii) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO SPOTIFY DURING THE PRIOR THREE MONTHS IN QUESTION.

      Nothing in these Agreements removes or limits Spotify’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence. Some aspects of this section may not apply in some jurisdictions.

      17. Entire agreement

      These Agreements constitute all the terms and conditions agreed upon between you and Spotify and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of the Agreements in any written or oral communication from you to Spotify are void. You represent that you have not accepted the Agreements in reliance on any oral or written representations made by Spotify that are not contained in the Agreements.

      Please note, however, that other aspects of your use of the Spotify Service may be governed by additional agreements. That could include, for example, access to the Spotify Community for customer support, access to the Spotify Service as a result of a gift card, or free or discounted Trials. You will agree to separate terms and conditions in those circumstances, which are listed in full here. Those terms and conditions shall govern only with regard to the aspect of the Service to which they apply, and are distinct from and supplemental to these Agreements, and do not supersede these Agreements. To the extent that there is any conflict between those agreements and these Agreements, these Agreements shall control, except as otherwise provided in these Terms.

      Occasionally we may offer you the chance to participate in sweepstakes, contests, and surveys (“Special Promotions”) through the Service. Special Promotions may be governed by terms and conditions that are separate from these Terms. If the provisions of a Special Promotion’s terms and conditions conflict with these Terms, those separate terms and conditions shall prevail.

      18. Severability

      Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.

      19. Choice of law, mandatory arbitration and venue

      Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, these Agreements are subject to the law of the State of California, United States, without regard to choice or conflicts of law principles. Further, you and Spotify agree to the exclusive jurisdiction of the state and federal courts in San Francisco County, California or New York, New York to resolve any dispute, claim or controversy that arises in connection with these Agreements.

      If you are a United States user, the following mandatory arbitration provisions also apply to you: You and Spotify agree that any dispute, claim or controversy arising out of or relating in any way to the Spotify Service or your use thereof, including our Agreements, shall be determined by mandatory binding arbitration. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Spotify are each waiving the right to a trial by jury and the right to participate in a class or multi-party action. This arbitration provision shall survive termination of these Agreements and the termination of your Spotify account. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (the “AAA Rules”), as modified by these Agreements, and as administered by the AAA. You and Spotify agree that these Agreements involve interstate commerce and are subject to the Federal Arbitration Act.

      You and Spotify agree that (a) any claims seeking to enforce, protect, or determine the validity or ownership of any intellectual property rights, and (b) any claims related to allegations of theft, piracy or unauthorized use of the Spotify Service are NOT subject to mandatory arbitration. Instead, you and Spotify agree that these claims (including but not limited to claims for injunctive or equitable relief) shall be exclusively decided by courts of competent jurisdiction in San Francisco County, California or New York, New York, and that applicable California and/or Federal law shall govern, without regard to choice of law principles.

      YOU AND SPOTIFY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER OR IN ANY REPRESENTATIVE CAPACITY OR PROCEEDING. Further, no arbitrator shall consolidate any other person’s claims with your claims, and may not otherwise preside over any form of a multi-party or class proceeding. If this specific provision is found to be unenforceable in any way, then the entirety of this arbitration section shall be null and void. The arbitrator may not award declaratory or injunctive relief.

      Any arbitration must be commenced by filing a demand for arbitration with the AAA within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitations period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law. Your arbitration fees and your share of arbitrator compensation will be limited to those fees set forth in the AAA's Consumer Rules with the remainder paid by Spotify. Any arbitration costs or fees deemed “excessive” will be paid by Spotify.

      20. Contracting

      You are contracting with Spotify Limited, Registration No; 06436047

      Vodafone RED Extra Terms and Conditions

       

      The following terms apply to your purchase and use of the Vodafone RED Extra package:

      • these terms for use of the RED Extra package (“Terms”);
      • terms provided by the relevant content provider (“Content Provider Terms”); and
      • terms of your Price Plan (“Price Plan Terms”)
      • the General Terms and Conditions of the Vodafone Mobile Telecommunications Service (“General Terms”).

      If there is any conflict between the above Terms then the order of precedence shall be as follows: your Price Plan Terms; these Terms, the General Terms and the Content Provider Terms.

      1. What is Vodafone RED Extra?

      1.1 Vodafone RED Extra allows you to choose entertainment relating to music, sport and other content provided to you by third party content providers (the “Content Pack”) and where applicable, gives you an additional mobile data allowance. Vodafone RED Extra is available on a subscription basis and within applicable Price Plans. Vodafone provides you with the right to access the Content Pack via the Vodafone network (the “Service”).

      1.2 Any additional data allowance received as part of the RED Extra package may be used for either the Content Pack data usage or regular domestic data usage, or a combination of both. The additional data allowance expires on a monthly basis and cannot be carried over from one month to the next.

      2. Cost of Service

      2.1 Where the Content Pack is included as part of your applicable Price Plan contract you can select one Content Pack at no additional cost. We supply a virtual Content Pack pass on a monthly basis throughout the period the Content Pack is included in your Price Plan contract and the content provider accepts that pass to give you access to your chosen Content Pack for the agreed term within your contract.

      2.2 By agreeing to these Terms and Conditions you confirm that you wish to receive an electronic monthly e-bill in respect of your price plan contract and you confirm that you have access to internet services to review that bill.

      2.3 Where the Content Pack is selected as a monthly ‘Add On’ subscription the cost of the Content Pack will be confirmed to you on or before taking out the subscription. We supply a virtual Content pass on a monthly basis for the duration of your subscription and the content provider accepts that pass to give you access to your chosen Content Pack.

      2.3.1 The cost of this monthly ‘Add On’ subscription will be included in your monthly bill if you are a Bill Pay Customer.

      2.3.2 The cost of this monthly ‘Add On’ subscription will be deducted from your call credit balance if you are a Pay As You Go Customer. If you do not have sufficient credit in your account then you cannot purchase or avail of the service. Vodafone will try to debit your account with the monthly fee for a period of five days after your monthly subscription date. You will be automatically unsubscribed from the service if you do not have sufficient credit in your account within five days of your monthly renewal date.

      3. Access to the Service

      3.1 If you exceed any Price Plan data allowance when using the Content Pack you will incur additional internet data charges. If you access the Content Pack outside the Republic of Ireland then you may incur browsing, downloading and other internet data charges at the standard internet data rates for roaming.

      3.2 The Service is subject to network coverage, mobile equipment capability and the operating system installed on your mobile equipment.

      3.3 Vodafone cannot guarantee that the Content Pack will be compatible with all smartphones and it is your responsibility to check in store or online for your smartphone’s compatibility with the Content Pack that you wish to subscribe to before you purchase the Service.

      3.4 You can only chose one Content Pack as part of your applicable Price Plan, once you have registered for your chosen Content Pack option; you will not be permitted to choose an alternative Content Pack for the remainder of your contract term.

      3.5 Your chosen Content Pack will automatically expire after the term specified in your Price Plan Terms. On the expiry of your contract term, Vodafone reserves the right to change or remove available Content Pack options and you are advised to check with Vodafone for Content Pack availability at the time of your contract renewal.

      3.6 You acknowledge and accept that if, during the period of the contract, the content provider terminates their agreement with Vodafone, you may no longer be able to avail of your chosen Content Pack for free on your applicable price plan. If this should occur, you accept that Vodafone will continue to provide the Price Plan package that you have contracted for without the RED Extra package.

      3.7 The Content Pack will automatically expire after the contract term as specified in your price plan terms regardless of when you activate your Content Pack.

      3.8 If you wish to continue on the same price plan after your contract term has expired, you will need to purchase the Vodafone Red Extra Add-On at an additional cost. Similarly, if you upgrade or re-commit to a new contract during the initial 24 month contract term, then you will only receive the Content Pack included on the outstanding term of your initial contract. Thereafter you will have the option to purchase the Content Pack, if available, as an Add-On at an additional cost.

      4. Ending the Service

      4.1 Where selected as part of an applicable price plan the Service can only be cancelled in accordance with your Price Plan terms. You shall be entitled to the relevant cooling off period of 14 days under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No. 484/2013). From the point of activation of the Content Pack you shall be deemed to have accepted the goods and the cooling off period shall expire.

      4.2 Where selected as a- monthly ‘Add On’ subscription you can terminate your monthly subscription by contacting Vodafone at any time. The cancellation will take effect from the next monthly anniversary of the date you subscribed except where you cancel less than 48 hours before your next monthly anniversary date in which case cancellation will take effect from the following monthly anniversary. If you terminate your subscription you will not be entitled to any subscription refund.

      4.3 To cancel or terminate your subscription please visit the following link; offers.vodafone.com/ie/cancel

      5. Sky Sports Mobile TV Package

      5.1 Sky Sports Mobile TV Pack 1 contains the following channels; Sky Sports 1 and Sky Sports 2.

      5.2 Sky Sports Mobile TV Pack 2 contains the following channels; Sky Sports 1, 2, 3, 4, 5, Sky Sports News and F1.

      5.3 If you have the applicable Price Plan when signing up to the Sky Sports Mobile TV subscription you will get access to the Sky Sports Mobile TV Pack 1 included for the duration of your Price Plan contract term. You can also avail of the option to upgrade to the Sky Sports Mobile TV Pack 2 and can do so by purchasing a monthly add on for an additional fee.

      5.4 You can also choose to purchase either Sky Sports Mobile TV Pack 1 or Sky Sports Mobile TV Pack 2 as a standalone ‘Add On’ option on a monthly subscription basis, on Pay As You Go or Bill Pay, or if you already have Sky Sports Mobile TV Pack 1 included under your Price Plan you can choose to upgrade to Sky Sports Mobile TV Pack 2 for an additional monthly subscription fee. You will not receive any refund for any overlapping subscription where you pay for more than one pack.

      5.5 The Sky Sports Mobile TV Content Pack is for use in the Republic of Ireland and the United Kingdom only.

      5.6 You are advised to check that your device is compatible with Sky Sports Mobile TV before choosing this content option.

      5.7 The Sky Sports Mobile TV Content Pack can only be accessed on the device linked to the mobile number that you have registered for the service with. If you change your mobile device then you can continue to use the Content Pack on your new mobile as long as it uses the same mobile number on Vodafone and your new mobile equipment is compatible with the Content Pack.

      6. Spotify Premium Package

      6.1 You can choose Spotify Premium as your Content Pack as part of certain price plans.

      6.2 You can also choose to purchase Spotify Premium as a standalone option on a monthly subscription basis as either a Bill Pay or Pay As You Go Customer.

      6.3 The Spotify Premium Content Pack can be used on multiple compatible devices and you are advised to check that your device is compatible with Spotify before choosing this Content Pack.

      6.4 If you purchase the Vodafone Red Extra with Spotify Premium Add On you will receive an additional data allowance. This monthly data allowance will expire 30 days from the date the Customer purchases the ‘Add On’. The data can be used to access the internet via the following APN’s only; wap.vodafone.ie or live.vodafone.com. The data can be used for both Spotify Premium data usage and regular domestic data usage.

      6.5 If you are a Bill Pay customer who purchases the Vodafone Red Extra Add On with Spotify, you will be entitled to the first month for free. After the first month you will automatically be charged for the Add-On, but you can unsubscribe from the Spotify Premium Add On at any time.

      7. Netflix Promotion

      7.1 You can choose Netflix as your Content Pack as part of your RED Extra plan.

      7.2 The Netflix promotion is available as a choice of content pack for a limited time only between October 18th 2014 & January 17th 2015

      7.3 The Netflix promotion will be offered for a 6 month period on all RED Extra Price plans

      7.4 At the end of the 6 month period your subscription will renew monthly at a charge of €8.99 to your bill. This can be opted out of at any time by visiting the following link: offers.vodafone.com/ie/cancel

      7.5 The Netflix Content Pack can be used on multiple compatible devices and you are advised to check that your device is compatible with Netflix before choosing this Content Pack.

      7.6 You must be 18 years of age to become a member of the Netflix service. Individuals under the age of 18, may utilize the service only with the involvement of a parent or legal guardian, under such person's account and otherwise subject to the Netflix Terms of Use.

      7.7 View the Netflix terms of service

      8. Double Data Promotion

      8.1 Double data promotion is exclusive to Vodafone RED Extra customers and is for the first 6 months of your 24-month contract only.

      8.2 The promotion is available to new and upgrading customers signing up to Vodafone RED Extra from the 11 November 2014. Offer ends on the 17 January 2015.

      8.3 The promotion is available on the following Vodafone RED Extra price plans: RED Extra Essentials, RED Extra One, RED Extra, RED Extra Super

      8.4 New and upgrading customers signing up to Vodafone RED Extra will receive a pro-rated amount of the additional promotional data allowance until their next bill day.

      9. General

      9.1 Third parties own the Content contained within the Vodafone RED Extra package. The Content is subject to change and Vodafone is not responsible for and does not accept any liability whatsoever in relation to the Content or its use by Vodafone customers. By signing up to the Vodafone RED Extra package you understand and expressly agree that Vodafone is not responsible for the provision of the Service and/or its content to you.

      9.2 In order to commence using the Content Pack, you must register and accept the third party terms and conditions of the third party service. These terms and conditions govern your use of the third party service. A link to the sign up facility for the third party service terms and conditions will be provided to you via SMS and these terms will be binding between you and the third Party service provider.

      9.3 Vodafone will need to contact you from time to time in relation to the operation and administration of the Vodafone RED Extra package. By signing up to these terms and conditions you explicitly agree that we may contact you for these purposes in relation to this package.

      9.4 Vodafone may modify the standard settings and/or features of the Vodafone RED Extra package, to offer additional value to a Customer’s service or package from time to time (for example by increasing data allowances, minutes or text allowances, or by improving technology provided to the Customer). The parties agree that such changes do not constitute changes to the contractual conditions of the Vodafone RED Extra package.

      9.5 This Agreement is governed by Irish Law.

    Vodafone Free Calls and Texts Halloween terms and conditions

    The following terms and conditions apply to the Vodafone Free Calls and Texts to celebrate Halloween 2014 and apply in addition to each participating customer’s terms and conditions of their service:

    1. The Promotion is open to Consumer Bill Pay and Soho customers of Vodafone who have received prior notification of their eligibility from Vodafone. For the avoidance of doubt the offer is not open to Pay As You Go, or landline/business customers.
    2. The Promotion entitles you to make calls and send texts for free to anywhere in the world from 00.01 until 23.59 on October 31st 2014. All calls starting and ending during this period and all texts sent during the same period will be free.
    3. The Promotion will apply to calls made in the Republic of Ireland only and excludes any calls made while roaming.
    4. Calls can be made to national and international mobiles and landlines.
    5. Calls to voicemail, premium rate numbers (such as DQ, SMS short codes (5xxxx)), satellite phone calls and dialled digits are excluded.
    6. A Fair Usage Policy of 1,000 minutes and 1,000 texts applies.
    7. The promotion excludes MMS, or data usage.
    8. A maximum call duration may apply at the absolute discretion of Vodafone.
    9. Customers connecting to Vodafone after October 27th will not be eligible for the free calls and texts.
    10. Vodafone reserves the right to withdraw this Promotion at any time and to vary or amend any element of the Promotion at any time without further notice.
    11. Calls which start before 00.01 on 31st October 2014, but last into 1st November 2014, will carry standard charges for the minutes used after 23.59 on 31st October 2014.
    12. Vodafone reserves the right to vary or amend these terms and conditions for commercial, technical or operational reasons.
    13. Should you wish to be removed from the contact list, please do not hesitate to contact us