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Customer notifications

Under Regulation 17 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2003 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.

If you wish to exercise your right under Regulation 17 please contact Vodafone on:

• 1907  - bill pay customers 
• 1747 (from a mobile)  or 1850 20 40 20  (from a landline) - pay as you go customers

within 30 days of the notice. The continued use of this service after the effective date of the change is deemed acceptance of the change.

• Changes to directory enquiries charges for Vodafone at Home customers
• Changes to directory enquiries charges for pay as you go customers
• Changes in the Household Benefits Package
• Changes to Vodafone Pay as you go Advantage Plus Tariff
• Changes to Wireless Office Share Plus Plans
• Change to Mobile Internet Roaming Terms and Conditions
• Change to international top up offer
• Out of bundle rates
• Fraudulent Email Alert
• Notice to Vodafone all Simply customers: change to internet on your mobile roaming charges
• Notice to Vodafone pay as you go customers: change to international call and text rates

Changes to directory enquiries charges for Vodafone at Home customers

From 1st April 2013 there will be an increase in charges for Vodafone at Home customers who call directory enquiries services.

For more information email athome.ie@vodafone.com or free phone 1907.

Changes to directory enquiries charges for pay as you go customers

From 2nd April 2013 the will be an increase in charges for pay as you go customers who call directory enquiries services.

A connection fee of €1.49 applies. Thereafter calls are charged at €1.49 per minute, billed per second

A connection fee of €2.00 applies. Thereafter calls are charged at €2.00 per minute, billed per second

The Department for Social Protection changes in the Household Benefits Package, following Budget 2013

As a result of this announcement, the DSFA Telephone Allowance for eligible customers has been reduced from €22.59 to €9.50 per month, effective from 1 January 2013.This will impact all DSFA customers (new and existing).

As a result, any customers who are currently in receipt of this allowance will see an increase on their Vodafone at Home bill. The change to the allowance does not impact the terms and conditions of your Vodafone At Home service.

For more information please see the Department of Social Protection website http://www.welfare.ie/en/Pages/Household-Benefits.aspx

Changes to Vodafone Pay as you go Advantage Plus Tariff

From 15th January 2013 the following changes will take affect on our Advantage Plus Tariff:

1. Calls to landlines and mobile networks in the republic of Ireland charged at 29c will be charged at 35c per minute and texts charged at 13c will be charged at 15c.
2. Customers who are opted in to free Vodafone calls and texts and internet, or free any network texts and internet, and top up by €20 in one go will receive 150MB of free internet for 30 days.
3. Customers who are opted in to free Vodafone calls and texts and internet, or free any network texts and internet, and top up by €25 in one go will receive 250MB of free internet for 30 days.
4. Standard roaming and domestic call connection charges apply.

Changes to Wireless Office Share Plus Plans

From 14th October 2012 the subscriber level fee on these plans will change to €10.94 ex VAT. The International text add on bundle will change to €15 ex VAT. The text bundles will also change, please see table below:

Change to Mobile Internet Roaming Terms and Conditions

When Mobile Internet roaming was introduced some customers could avail of the service free of charge. With the huge growth in data roaming and the associated growth in costs, we are no longer able to sustain free roaming for these customers and so from 22nd October 2012 our mobile internet roaming terms will changes as follows:

41. Services originated or received while outside your domestic (Republic of Ireland) coverage area are subject to roaming charges. Mobile internet data roaming charges automatically apply to all customers who access the internet on their phone while abroad, using the Live access point (live.vodafone.com). Vodafone reserves the right to make changes to access points without change to the terms of customer service.

For unbeatable value we recommend that you opt in to Vodafone Passport Mobile Internet. This gives you 50MB of data in Europe for just €2 a day. To opt in free text DATA to 50020. More details here.

If you do not opt in to Vodafone Passport Mobile Internet you will pay the default per MB price 86c per MB in Europe and €6.15 per MB in Rest of World. BlackBerry customers who data roam using the live apn will be charged as above. Data roaming charges for using the BlackBerry APN remain unchanged.

BlackBerry customers who data roam using the live apn will be charged as above. Data roaming charges for using the BlackBerry APN remain unchanged.

For details on our Data Roaming Spend Caps and Notifications see here (all prices include VAT)

Notice to Vodafone pay as you go customers: change to international top up offer

From 27th September 2012 the following changes will take effect on our international top up offer:

• Customers on this offer who top up by €30 in one go from 27th September 2012 will receive 250MB of internet on your phone plus 100 free international minutes for 30 days. Customers will also receive free Vodafone calls & texts for 30 days.
• The 100 international minutes can be used to call 93 destinations worldwide.

  See the list of countries

  • Albania
  • Algeria
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Island
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Grenada
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Palestinian Territory, Occupied
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saudi Arabia
  • Serbia and Montenegro
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam
  • Virgin Islands, U.S.
  • Singapore
  • South Korea
  • Northern Ireland Landlines
• Customers on this offer who top up by €30 before 27th September 2012 will have an allocation of 180 free international minutes to use for 30 days
• From 27th September 2012 the following countries can no longer be called using any allocation of free international minutes:
  Zimbabwe, Azerbaijan, Liechtenstein, Morocco, Belarus, The Former Yugoslav Republic of Macedonia, Bosnia and Herzegovina, Macao
  Calls to these countries from this date will be charged at standard pay as you go rates

Out of bundle rates

From the 8th of October 2012 we will be increasing the out of bundle rates by 5c per minute and 3c per text on the following legacy price plans:

Perfect Fit

• Perfect Fit 30
• Perfect Fit 100
• Perfect Fit 200
• Perfect Fit 400
• Perfect Fit 600

Perfect Choice

• Perfect Choice 50
• Perfect Choice 100
• Perfect Choice 200
• Perfect Choice 400
• Perfect Choice 600

Simply

• Simply 100
• Simply 400

Fraudulent Email Alert

If you receive an email requesting you click a link to validate your personal Vodafone account details, please delete it. Vodafone never asks customers to enter login details or user access codes through email.

Notice to Vodafone pay as you go customers: change to international call and text rates

Great new international call rates

Vodafone is delighted to announce that pay as you go customers can now call the UK for just 10c per minute and ten other countries - including Australia - for just 15c per minute. These great new rates are available for calls made to landlines and mobiles, all day every day.

To avail of these rates, customers must text international to 50223

More information and terms & conditions can be found here.

Vodafone wishes to advise pay as you go customers of the following changes which will be effective from March 8 2011:

Reduced international text message charges

The cost of sending an international text message will be reduced from 15c to 13c per message.

International calls billing increment change

All international voice calls will be charged per minute. Currently, calls are charged per minute for the first minute and per second thereafter.

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