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Enhanced Service Level Agreements

Enhanced Service Level Agreements

In the event of an unplanned outage, get a guaranteed resolution within an agreed time frame

What is it?

Enhanced Service Level Agreements (ESLA) give business customers the extra care they require. In the event of an unplanned outage on the line, fault resolution is escalated, dependent on the ESLA you have. Resolution is guaranteed within the ESLA.

Benefits

  • Business continuity: reduces the risk of loss of business
  • Peace of mind: in the event of an unplanned outage

Features

  • Guaranteed fault resolution within specific time frame

Price

Vodafone Assist Plus (ISDN FRA/PRA)Vodafone Premium Assist (ISDN FRA/PRA)
Monthly charge€42.33 per PRA/FRA per month€84.65 per PRA/FRA per month
Provisioning chargeNoneNone
Response time4 hours2 hours
Repair time4 hours2 hours
Progress ReportingWithin 2 hours of initial reportingWithin 2 hours of initial reporting
Hours of coverageMon - Sat 08:30 to 17:0024/7 x 365
Fault repair credit rebate50% of monthly rental for PRA/FRA not more than 4 times a year50% of monthly rental for PRA/FRA not more than 6 times a year
Vodafone Business Repair (PSTN)Vodafone Business Repair (ISDN BRA)
Monthly charge€2.50 per PSTN per month€3.50 per BRA per month
Provisioning chargeNoneNone
Response time8 hours8 hours
Repair time8 hours8 hours
Progress ReportingN/AN/A
Hours of coverageMon - Fri 08:30 to 17:00Mon - Fri 08:30 to 17:00
Fault repair credit rebateNoneNone

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