Enhanced Service Level Agreements
In the event of an unplanned outage, get a guaranteed resolution within an agreed time frame
What is it?
Enhanced Service Level Agreements (ESLA) give business customers the extra care they require. In the event of an unplanned outage on the line, fault resolution is escalated, dependent on the ESLA you have. Resolution is guaranteed within the ESLA.
- Business continuity: reduces the risk of loss of business
- Peace of mind: in the event of an unplanned outage
- Guaranteed fault resolution within specific time frame
|Vodafone Assist Plus (ISDN FRA/PRA)||Vodafone Premium Assist (ISDN FRA/PRA)|
|Monthly charge||€42.33 per PRA/FRA per month||€84.65 per PRA/FRA per month|
|Response time||4 hours||2 hours|
|Repair time||4 hours||2 hours|
|Progress Reporting||Within 2 hours of initial reporting||Within 2 hours of initial reporting|
|Hours of coverage||Mon - Sat 08:30 to 17:00||24/7 x 365|
|Fault repair credit rebate||50% of monthly rental for PRA/FRA not more than 4 times a year||50% of monthly rental for PRA/FRA not more than 6 times a year|
|Vodafone Business Repair (PSTN)||Vodafone Business Repair (ISDN BRA)|
|Monthly charge||€2.50 per PSTN per month||€3.50 per BRA per month|
|Response time||8 hours||8 hours|
|Repair time||8 hours||8 hours|
|Hours of coverage||Mon - Fri 08:30 to 17:00||Mon - Fri 08:30 to 17:00|
|Fault repair credit rebate||None||None|
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