Jump to content

Vodafone Stay Mobile Insurance

With Vodafone Stay Mobile Insurance you don’t have to worry about being left without your phone. From just 69c per week you get generous cover for lost, stolen and damaged phones – at home or abroad.

How much does it cost?

 Stay Mobile EssentialStay Mobile StandardStay Mobile Plus
Premium€2.99€5.99€9.99
Theft and loss
Malicious and accidental damage
Cover abroad
Cover for unauthorised calls
Excess charge€20€35€65
Claims allowed per year222

A €50 excess charge for second claims will apply to Stay Mobile Essential.

A €75 excess charge for second claims will apply to Stay Mobile Standard.

A €125 excess charge for second claims will apply to Stay Mobile Plus.

 

Vodafone Stay Mobile policy summary

  • What’s covered?
    • Cover for loss or theft
    • Cover for accidental, malicious and moisture damage
    • Cover when you’re abroad
    • Replacement phone - we aim to deliver a replacement phone within 2 workings days
  • Valuable extra from Vodafone
    • If you have a successful claim for a lost or stolen phone, your bill for any unauthorised calls (up to a maximum of €1000) will be disregarded by Vodafone
  • What isn’t covered?
    • Damage arising out of a manufacturing defect
    • Theft, loss or damage…
      • as a result of an attempted theft from an unattended, unlocked vehicle
      • when the registered SIM card is not in the phone
      • of equipment left unattended in a public place
      • of equipment not reported to Vodafone within 30 days of discovery
      • as a result of an attempted theft of malicious damage not reported to the Garda Siochana as soon as reasonably practicable
      • where the insured equipment has not been used of the Vodafone network immediately preceding a period of 15 days
  • Don’t forget to read the full list of Terms and Condition that apply to each Stay Mobile Insurance policy

Making a claim

  • You can submit, check and close claims online at www.staymobile.ie
  • If your phone is lost or stolen, tell us straight away by calling 1907 - we'll stop others using it to make calls. Whether at home or abroad, if you discover your phone has been stolen or maliciously damaged, report it to the Garda Siochana (or the relevant authorities abroad) and get a crime number within 48 hours of the incident.
  • If your phone is accidently damaged you can call our Claims Management team directly on 1850 92 77 11. If you are calling from abroad you can contact them on 021 471 0028.
  • If you have any queries on an existing claim you can also call the Claims Management number above.

Other things you should know

  • To keep your premium low, we will take action to identify fraudulent claims
  • Excess charges will apply to all successful claims
  • After 30 days from buying your new handset, Insurance can only be sold via our claims handlers
  • If you change your mind, you have 14 days from taking out insurance to cancel your policy without charge, as long as you haven’t made a claim. The period of insurance is one calendar month.

Insure your phone

Within 30 days of getting your new handset you can sign up to Stay Mobile Insurance in a Vodafone retail store or by calling Vodafone Customer Care on 1907. After this 30 day period, just call our Claims Management team directly on 1850 92 77 11.

Read the terms and conditions for Stay Mobile Essential
Read the terms and conditions for Stay Mobile Standard
Read the terms and conditions for Stay Mobile Plus