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Vodafone at Home charges

These are the tariffs and price list for the Vodafone At Home service as provided to ex-BT customers who migrated to a Vodafone At Home equivalent of their BT service.

All rates are in cents per minute, including VAT.

Home phone rates

Peak home phone rates

 TalkTalk OffpeakTalk Anytime
Local & national3.87c3.87cIncluded
Irish mobile21.44c21.44c21.44c
Irish mobile with Call Mobile14.36c14.36c14.36c
UK8.16c5.1cIncluded
UK non-geographic/mobile29.24c29.6c29.6c
Europe*12.24c12.24c12.24c
USA & Canada8.16c5.1c5.1c
Australia & NZ*56.13c56.13c56.13c
World A*48.99c48.99c48.99c
World B*81.66c81.66c81.66c
World C*132.7c132.66c132.7c

Off peak home phone rates

 TalkTalk OffpeakTalk Anytime
Local & national1.28cIncludedIncluded
Irish mobile13.78c13.78c13.78c
Irish mobile with Call Mobile9.23c9.23c9.23c
UK8.16cIncludedIncluded
UK non-geographic/mobile24.49c24.49c24.99c
Europe*8.16c8.16c8.16c
USA & Canada8.16c5.1c5.1c
Australia & NZ*8.16c8.16c8.16c
World A*30.62c30.62c30.62c
World B*71.44c71.44c71.44c
World C*71.44c71.44c71.44c

A surcharge of 30.62c per minute applies for calls to mobile numbers in these countries.

Peak time applies: 7am – 7pm Monday to Friday. Offpeak time applies: 7pm – 7am Monday to Friday, 7pm Friday to 7am Monday.
A call setup charge of 6.61c applies for all call types listed above (except those included in Talk Offpeak and Talk Anytime packages or otherwise indicated above).
Calls are rounded up to the nearest minute.
Non Geographic numbers are not included in Talk Offpeak and Talk Anytime packages.
Europe prices refer to near- and mid-Europe. Calls to Northern Ireland using the 048 prefix only are charged at the national rate.

  • UK - United Kingdom
  • Europe - Austria, Belgium, Czech Republic, Denmark (including Faroe Islands), Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain (including Balearic Islands, Canary Islands, Ceuta & Melilla), Sweden, Switzerland, Vatican City.
  • World A - Albania, Algeria, Anguilla, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Barbados, Belarus, Bermuda, Bosnia-Herzegovina, Bulgaria, Cayman Islands, Croatia, Cyprus, Dominica, Dominican Republic, Egypt, Estonia, Georgia, Gibraltar, Grenada, Indonesia, Israel, Jamaica, Kazakhstan, Kyrgyzstan, South Korea, Latvia, Lithuania, Libya, Macedonia, Mexico, Malta, Moldova, Montenegro, Montserrat, Morocco, Nevis, Palestine, Philippines, Puerto Rico, Romania, Russia, Serbia, Slovakia, Slovenia, St.Kitts, St.Lucia, St.Vincent and the Grenadines, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Ukraine, Uzbekistan, Virgin Islands (British), Virgin Islands (US), Yugoslavia (Serbia and Montenegro)
  • World B - Argentina, Bahrain, China, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, South Africa, Syria, United Arab Emirates, Yemen.
  • World C - all other states.

Other call charges

Call typeService typePer call chargeMinimum call chargePeakOff peak
 11811 Directory Enquiries €0.0000 €0.9107 €0.2467 €0.2467
 11818 Directory Enquiries €0.0000 €1.6112 €0.6730 €0.6730
 11850 Directory Enquiries €1.0064 €0.0000 €0.2541 €0.2541
 11888 Directory Enquiries €0.0000 €0.0000 €0.3075 €0.3075
 11860 Directory Enquiries €1.5887 €0.0000 €0.6099 €0.6099
 11890 Directory Enquiries €0.0000 €0.9213 €0.2227 €0.2227
 1512 Premium Rate €0.2530 €0.0000 €0.0000 €0.0000
 1513 Premium Rate €0.6074 €0.0000 €0.0000 €0.0000
 1514 Premium Rate €0.7591 €0.0000 €0.0000 €0.0000
 1515 Premium Rate €1.0123 €0.0000 €0.0000 €0.0000
 1516 Premium Rate €1.5184 €0.0000 €0.0000 €0.0000
 1517 Premium Rate €2.0246 €0.0000 €0.0000 €0.0000
 1518 Premium Rate €3.0371 €0.0000 €0.0000 €0.0000
 1520 Premium Rate €0.0661 €0.0000 €0.1518 €0.1518
 1530 Premium Rate €0.0661 €0.0000 €0.3340 €0.3340
 1540 Premium Rate €0.0661 €0.0000  €0.6074 €0.6074
 1550 Premium Rate €0.0661 €0.0000 €0.9416 €0.9616
 1559 Premium Rate €0.0661 €0.0000 €0.7491 €0.7491
 1560 Premium Rate €0.0661 €0.0000 €1.2655 €1.2655
 1570 Premium Rate €0.0661 €0.0000 €1.7716 €1.7716
 1580 Premium Rate €0.0661 €0.0000 €2.4296 €2.4296
 1590 Premium Rate €0.0661 €0.0000 €2.9359 €2.9359
 1598 Premium Rate €0.0661 €0.0000 €2.0246 €2.0246
 1599 Premium Rate €0.0661 €0.0000 €3.0371 €3.0371
 1800 Freephone €0.0000 €0.0000 €0.0000 €0.0000
 1850 Shared rate fixed tariff €0.0676 €0.0000 €0.0000 €0.0000
 1890 Shared rate fixed tariff €0.0661 €0.0000 €0.0371 €0.0128
 0818 National Call Service €0.0661 €0.0000 €0.0870 €0.0526
 076 VOIP €0.0661 €0.0000 €0.0387 €0.0128
 0700 Personal Numbering €0.0661 €0.0000 €0.0870 €0.0525
 082 Eirpage €0.0526 €0.0000 €0.0526 €0.0133
 08224 Eirpage Charged Access €0.3226 €0.0000 €0.0000 €0.0000
 1191 Speaking Clock €0.0000 €0.0000 €0.0526 €0.0131
 1891 Internet - Local PoP €0.0661 €0.0000 €0.0206 €0.0103
 1892 Internet - 1892 €0.0661 €0.0000 €0.0537 €0.0132
 190X Customer Service €0.0000 €0.0000 €0.0000 €0.0000
 112 call Emergency Calls€0.0000 €0.0000 €0.0000 €0.0000
 999 call Emergency Calls €0.0000 €0.0000 €0.0000 €0.0000
 Satellite Inmarsat, EMSAT, Iridium - €0.0414 €5.6223 €5.6223
 082/08221 eirpage - €0.0386 €0.0386 €0.0257
 08224 eirpage €0.3226 - - -

Call Management Services

Calling FeaturesConnection Charge €Monthly Charge €Cancellation Charge €Call Charge
Call Forwarding€0.3040€0.0000€0.1515The appropriate standard call charges will apply to the call forwarded portion of the call
Number Diversion (Exchange Set Up)€36.30€10.21€0.00The appropriate standard call charges will apply to the call forwarded portion of the call
Number Diversion (Customer Set Up)€36.30€2.61€0.00The appropriate standard call charges will apply to the call forwarded portion of the call
Call Waiting€0.00€0.00€0.00 
Three Way Calling€0.00€0.00€0.00Normal charge for each element of 3 way call
Abbreviated Calling€0.14590.0000€0.1459Appropriate call charges apply
Hotline Service€0.00€0.00€0.00Appropriate call charges apply
Mailbox€0.00€1.45€0.00 
Call Answering (mailbox)€0.00€2.20€0.00 
Call Answering (mailbox) Extra€0.00€2.20€0.00 
Family Mailbox   €0.00€2.20€0.00 
Caller Display€0.00€0.00€0.00 
1471 Caller Return€0.06€0.00€0.00Appropriate call charges apply
Reminder Call€0.4400setup charge€0.0000€0.1500
Caller Display€0.00€0.00€0.00 
Call Waiting€0.00€0.00€0.00 
 Calling Line Identification Presentation (CLIP) €0.00 €0.00 €0.00 
 Calling Line Identification Restriction (CLIR)€0.00 €0.00 €0.00 

Call Barring Charges

Call Barring ChargesConnectionMonthly
Outward service barred€24.59€5.01
Inward service barred€24.59€3.34
PRS+ISD+XCH+STD Barred€24.59€3.34
PRS+ISD+XCH Barred€24.59€3.34
PRS+ISD Barred€24.59€3.34
PRS+Mobile Barred€24.59€3.34
PRS Barred€0.00€0.00

Equipment and Other Services

EquipmentConnectionMonthly
Telephone Handset€         -€        2.77
Extension (up to 200m)No longer available€        2.85
Extension (Additional 200m up to 800m)No longer available€        1.71
Extension (Additional 200m over 800m)No longer available€        2.12
Acoustic Hood€         -€        2.83
Ampliphone€    24.59€        1.14
Hooter€    24.59€        3.98
Key & Lamp Unit per unitNo longer available €        5.12
Lamp Signalling EquipmentNo longer available€        1.84
Secretarial Plinth with extensionsNo longer available€        2.98
Secretarial System 2/6/2 - per set (existing installations only)No longer available€      14.07
MeterNo longer available€        3.36
Switches as connecting apparatusNo longer available€        0.44
Watch ReceiversNo longer available€        0.34
   
Other ServicesCharge Inc. VATCharge Description
Temporary Out Of Service€22.13Reconnection Charge
Change of Telephone Number€16.79Charge per number change
Alarm Clock Call€1.15Manual (Booking Fee)
 €0.44Automatic (Booking Fee)
 €0.14Automatic Cancellation Charge)
1191 Speaking Clock-Charge as per local call
Short Messaging Service (SMS)  
SMS Fixed line to Fixed line8c (all times)per event
SMS Fixed line to Mobile10c (all times)per event
SMS Fixed to International10c (all times)per event

Other charges

Wireless ModemStandard charge €79.99
DisconnectionIf the customer terminates the contract after expiry of the cooling-off period, but during the minimum term, the customer shall be required to pay a fee equal to the monthly commitment multiplied by the remaining months of the minimum term
Service Upgrade€0.00
Service Downgrade€25.00
PC Protection (1 licence)Free for the first 3 months, followed by €3.99 per month
PC Protection (3 licence)Free for the first 3 months, followed by €8.99 per month.
Paper BillFrom 1st September 2010, Vodafone reserves the right to charge €2.00 per bill on packages that include a Fixed Broadband product.
Paper copies of Bills€2.00 per bill copy provided at the Customer’s request.
Direct debit failure€5.00 per direct debit failure, where such failure is not attributable to Vodafone.
Late Payment Fee€10.00 per event

From 1st September 2010, all Vodafone At Home bundles will include a monthly usage allowance, defined as the combined download + upload usage. In the event that, in any given month, the customer exceeds the monthly usage allowance for their chosen broadband Package, Vodafone shall be entitled to charge the customer €1.00 per GB (or part thereof) for any additional capacity usage.

If you have a Vodafone At Home bundle and move your fixed broadband to another operator your bundle will move to our Home Phone package.

Talk Offpeak packages include free fixed to fixed local and national offpeak* calls for up to 60 minutes per call. For maximum savings, in the 59th minute hang up and re-dial. Charging will commence after 60th minute.

Talk Offpeak packages include free fixed offpeak* calls to any Vodafone Ireland mobile number. A total monthly usage cap of 200 minutes applies for this service. The maximum call length for a single free call within the monthly 200 minutes usage is 60 minutes. Charging will commence after 60th minute.

Talk Anytime packages include fixed to fixed local and national anytime calls for up to 60 minutes per call. For maximum savings, in the 59th minute hang up and re-dial. Charging will commence after 60th minute.

Talk Anytime packages include free fixed anytime calls to 3 customer-nominated Vodafone Ireland mobile numbers. A total monthly usage cap of 200 minutes applies for this service. The maximum call length for a single free call within the monthly 200 minutes usage is 60 minutes. Charging will commence after 60th minute. Changes to the nominated mobile numbers take effect after the following bill date.

The Customer may use the Services for consumer, domestic and/or personal purposes or in the course of a trade, business or profession which involves the participation of no more than three (3) individuals (or employees). The service may not be used for peer to peer data usage.

* Offpeak is 7pm to 7am Monday to Friday, and all weekend. Weekend is 7pm Friday to 7am Monday.