Vodafone at Home FAQs
Got questions? Find out everything you need you know about Vodafone At Home right here.
Broadband FAQs
I'd like to talk to someone in Vodafone about buying home broadband. Who do I call?
We're happy to answer any broadband questions you might have, so please call us on freephone 1800 805 014.
What does 'up to 24Mb' mean?
Our new landline & fixed broadband packages offer broadband speeds of up to 24Mb to residential customers. This means your broadband package can reach speeds up a maximum of 24Mbps (megabytes per second) depending on several factors:
- The distance of your home to your nearest local exchange
- The quality of your copper pair landline
Signing up for a 24Mb package means you will get the fastest broadband your landline can support, up to a maximum of 24Mb, with a minimum speed of 9Mb.
Check your line and sign up for a 24Mb package today - from €56 for offpeak and €60 for anytime plans.
What do I need to get broadband?
To sign up for Vodafone At Home broadband, you’ll need the following:
- A working phone line that’s suitable for broadband. You can check your line now.
- UAN/EAN from your current service provider (eircom, BT, etc). We'll explain how to get this number during the order process.
- A PC or Mac running any version of Windows, Mac OS or Unix/Linux operating systems.
Is self-install available on all broadband products?
Yes. Both our wired and wireless broadband packages are self-install products.
What is the support number for Vodafone At Home?
Freefone 1800 805 014. Our Customer Care team is available from 8am – 8pm Mon-Fri and from 10am – 6pm on weekends and Public Holidays.
Alternatively, you can avail of our online support by emailing athome.ie@vodafone.com
When I get broadband, what do I need to do with my Internet dial-up account?
When you connect to Vodafone At Home broadband, you should contact your Internet Service Provider (ISP) to ensure that any previous dial-up internet accounts are cancelled.
Vodafone accepts no responsibility for call charges incurred by customers who continue to dial up to the internet when they have Vodafone broadband installed.
Does Vodafone offer online support for broadband customers?
You can email athome.ie@vodafone.com for advice online.
What kind of contract do I sign?
When you order Vodafone At Home, you are subject to a minimum 12-month contract.
What happens if I cancel before the contract has elapsed?
If you cancel your Vodafone service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).
Are DSFA customers eligible for Vodafone At Home services?
Yes.
Where can I see the terms and conditions for Vodafone At Home broadband?
Do I need to do anything else if I have a monitored phone alarm?
You will need to contact the supplier of your monitored alarm as they will need to carry out some work on the lines before we can activate your broadband service.
What happens after I order?
Once you have ordered Vodafone At Home, several things must happen before your home phone / home broadband connection is activated.
- Your home phone line must be transferred to Vodafone. This will take a maximum of 10 working days to complete.
- Your home broadband connection will then be activated. This will take a maximum of 21 days to complete.
- Once your home phone and home broadband connection are active, you will receive a welcome letter informing you that your line is active. If you have ordered a wireless modem, you will also be informed that it is being dispatched.
- After it has been dispatched, your wireless modem will be delivered in approximately 2 or 3 days. Once you receive it, simply follow the easy instructions in the modem's User Guide to install your modem.
What happens if I'm moving house?
If you're moving house, contact us on 1907 to disconnect your current phone line.
How can I find out more about Vodafone's agreement with BT?
Do I get a loyalty discount for being an existing Vodafone mobile customer?
If you are an existing personal postpay (that is, billed monthly) Vodafone mobile customer, you are eligible for a loyalty discount on Vodafone At Home. Just be sure to mention this when you sign up - if you sign up online, you will have an opportunity to identify yourself as an existing customer during the order process.
If you are an existing Vodafone at Home customer and personal Postpay customer and are not availing of the discount, simply give us a call on 1907 and we’ll apply it. If you cease your personal postpay mobile service (for example, if you switch operators, or move to a prepay service) then you will no longer receive the loyalty discount for Vodafone At Home, and you will be charged at standard rates for your service
I have recently migrated from BT - do I get a loyalty discount for being an existing Vodafone mobile customer?
If you are an existing personal postpay (that is, billed monthly) Vodafone mobile customer, you are eligible for a loyalty discount on our standard advertised Vodafone At Home landline and fixed broadband bundles. This would involve a few changes to your service:
- Your calls would be charged as per the standard Vodafone At Home tariff sheet (see www.vodafone.ie/homebroadband/otherathomecharges).
- You can choose either to continue to avail of unlimited calls to UK landlines, or to remove them and save even more on your monthly bundle.
If you would like to avail of this, simply give us a call on 1907 and we'll switch you over. (Note that a 12 month minimum term contract will apply to your new bundle.) If you cease your personal postpay mobile service (for example, if you switch operators, or move to a prepay service) then you will no longer receive the loyalty discount for Vodafone At Home, and you will be charged at standard rates for your service. Once you move to a standard advertised Vodafone At Home bundle, you cannot move back to your original BT equivalent bundle.
What is Vodafone's landline reconnection promotion?
We're offering a landline reconnection promotion to over 400,000 homes with inactive landlines. If you order a Vodafone at Home package (with home phone & broadband included) before May 14th, 2010, and your home's inactive landline is among those selected for the offer, you will qualify for the reconnection promotion.
The promotion consists of a discount on your monthly bundle price for the first 12 months of service. Your monthly bundle price will revert to standard pricing thereafter. This promotion is available on selected inactive landlines only.
Ready to order?
Choose the package that's right for you.
No landline?
No problem! Find out how to get Vodafone At Home when you don't have a landline.