When you register a new pay as you go phone or SIM card online, we'll give you registration call credit to say thanks for choosing Vodafone.

Existing customers

If you were already a Vodafone customer before you bought your new phone, then you just need to update your new phone details on My Vodafone.

New customers

1. Activate your account by calling 1741 and press 1 to hear your balance.
2.  Then register your details on My Vodafone

Find out how much registration call credit you'll receive

If you're a bill pay customer, you can check your eligibility for an upgrade in My Vodafone. Better still, register your email address with us and we'll let you know directly! (You can register on the Check Eligibility page.)

If you're pay as you go, upgrading is the same as buying a new phone, and you still can get up to €5 free call credit. Have a look at our range of pay as you go phones

We offer a huge range of ways to top up, from topping up online, to topping up with your mobile using Vodafone live! Mobile Internet. You can also top up at ATMs and by buying vouchers in over 7,000 shops across the country. You can even get a bill pay customer to send credit to your pay as you go account with Top Me Up. And topping up while abroad is now easier than ever.

Learn more about all the ways you can top up.

Check the coverage and rates

• Learn more about bill pay roaming plans and rates
• Learn more about pay as you go roaming plans and rates

Check your phone

Most of our phones will work  just about anywhere. But if you're jetting off to the USA, Canada or Latin America you'll need a triband phone. For a few countries in the Caribbean, you'll need a quadband phone. For more information on phones, check out our tips for roaming page.

Learn how to top up while abroad

If you're a pay as you go customer, you need never be out of credit while roaming with Vodafone. There are several ways you can top up when abroad, including buying vouchers in local shops. Learn more about topping up.

If you want to top up before you leave, there are many vending machines in Dublin and Cork Airport with Vodafone top up cards available.

Things to take with you

• Your charger
• Travel adapter so you can plug in your charger
• Vodafone Stay Mobile Insurance - are you covered?

How to contact us when abroad

Bill pay: In most countries you can dial 1907 to contact Customer Care.
In those countries where you can't, you can call 00353 42 9331999.

Pay as you go: When contacting Customer Care from abroad, just dial 00353 42 9385504.

Read more tips on roaming.

Bill pay customers

Keep track of your mobile usage by viewing or printing your most recent Vodafone bills on My Vodafone. Your usage report displays analysis of your billing information, including your most frequently dialled numbers, your most expensive calls and a breakdown of your daily/hourly usage.

If you have any trouble understanding your bill, there is further information to help you with the detail included in your monthly bill.

Pay as you go customers

In My Vodafone, you can see your remaining call credit and view your top up history.

If you enter your PIN code incorrectly 3 times, your phone will be blocked and you will need your PUK (Personal Unblocking Key) to unlock it.

Get your PUK code

The quickest way is toget your PUK code in My Vodafone.

You can also get your PUK by calling Customer Care (from any landline or mobile).

Follow these steps if you're bill pay:

1. Dial 1907
2. From the main menu, press '2' for service & settings and enter your Self Service password
3. From this menu, press '1' for the PUK options
4. Press '1' to hear your PUK, or '2' to hear instructions on how to unblock your phone.

Follow these steps if pay as you go:

1. Dial 1747 (from a mobile)  or 1850 20 40 20  (from a landline)
2. From the main menu, press '2' for Services and Settings
3. From this menu, press '1' for the PUK menu
4. To get your PUK, press '1'
5. For your unblocking information press '2'
6. If you have a Nokia phone choose option 1 to get the unblocking instructions
7. If you have another handset choose option 2 and you will be put through to a customer service representative

1. Contact us immediately so that we can prevent anyone from making or receiving calls on your phone. This will help to prevent any charges on your account.

If you have insurance with us, we'll make sure a claim form is sent to you straight away and advise you what to do next.

• Bill pay: ring 1907 (from any phone)
• Pay as you go: ring 1747 (from a mobile)  or 1850 20 40 20  (from a landline)

2. Report the theft to the police
You’ll need to get the claim form stamped by the Gardai if you're going to make an insurance claim.

If you are receiving premium texts and you're not sure where they came from, you can do a short code search on Regtel's website. Regtel is the Irish independent regulator of premium rate phone services.

Their website also explains how to unsubscribe from a premium service.

To choose the bill pay price plan that’s right for you, run through these simple steps. You'll find out the full range of options available and you’ll be clearer as to what plan and add ons best suit how you use your mobile:

1. How many minutes do you need? View your usage analysis in My Vodafone. Then choose a Perfect Fit plan that matches your standard use.
2. Do you know what's included? Be sure to be familiar with free options included with each plan, whether it's call a friend for free minutes, or free Vodafone to Vodafone calls for life with Perfect Fit 400 and 600. Check out all the bill pay current offers.
3. Choose an add on that suits your needs. We have add ons for text, talk, international calls, and more.

With webtext you can send 600 free text messages online each month to any Irish or international mobile number. You can even send texts to up to five different mobiles at once, with the option of scheduling your message to send anytime over the next seven days.

If you've already registered with My Vodafone, you can send a webtext right now.

If you haven't registered yet, it just takes a couple of minutes. Not only will you be able to send free texts online, but you can take advantage of all our other online services. Register for My Vodafone.