Have a question? You're in the right place

Once you've registered your new Prepay phone or SIM card online, simply top up by €20 every 30 days to receive each of your stage credits.

Existing customers

If you were already a Vodafone customer before you bought your new phone, simply:

1. Update your new phone details on My Vodafone
2. Top up by €20 or more in one go, every 30 days to receive each of your stage credits

New customers

1. Activate your account by calling 1741 and press 1 to hear your balance
2. Then register your details on My Vodafone
3. Once you've registered, simply top up by €20 or more in one go, every 30 days to receive each of your stage credits

Find out how much call credit you'll receive

Once you sign in to My Vodafone, you can view your most recent bills. In addition, you might also want to have a look at your usage report, which tells you things like your most frequently dialled numbers, your most expensive calls and a breakdown of your daily/hourly usage.

Did you just switch to paperless billing, and is this your first time using My Vodafone? If so, you need to register for My Vodafone first. (It's just a few quick steps to register.) Then you'll be able to view your bill and take advantage of all the other services in My Vodafone, like free web text, change your prices plans, and loads more.

If you're a Pay Monthly customer, you can check your eligibility for an upgrade in My Vodafone. 

If you're Prepay, upgrading is the same as buying a new phone, and you'll get €20 call credit when you upgrade. Have a look at our range of Prepay phones

We offer a huge range of ways to top up, from topping up online, to topping up with your mobile using Vodafone live! Mobile Internet. You can also top up at ATMs and by buying vouchers in over 7,000 shops across the country. You can even get a Pay Monthly customer to send credit to your Prepay account with Top Me Up. And topping up while abroad is now easier than ever.

Learn more about all the ways you can top up.

Check the coverage and rates

How much you'll pay depends on whether you're on Vodafone Passport or not.

• Learn more about Pay Monthly roaming plans and rates
• Learn more about Prepay roaming plans and rates

Check your phone

Most of our phones will work  just about anywhere. But if you're jetting off to the USA, Canada or Latin America you'll need a triband phone. For a few countries in the Caribbean, you'll need a quadband phone. For more information on phones, check out our tips for roaming page.

Learn how to top up while abroad

If you're a Prepay customer, you need never be out of credit while roaming with Vodafone. There are several ways you can top up when abroad, including buying vouchers in local shops. Learn more about topping up while abroad.

If you want to top up before you leave, there are many vending machines in Dublin and Cork Airport with Vodafone top up cards available.

Things to take with you

• Your charger
• Travel adapter so you can plug in your charger
• Vodafone Stay Mobile Insurance - are you covered?

How to contact us when abroad

For free Customer Care while roaming, dial 00353 1 203 8232 from your Vodafone mobile.

Read more tips on roaming.

If you enter your PIN code incorrectly 3 times, your phone will be blocked and you will need your PUK (Personal Unblocking Key) to unlock it.

Get your PUK code

The quickest way is to get your PUK code in My Vodafone.

You can also get your PUK by calling Customer Care (from any landline or mobile).

Follow these steps if you're Pay Monthly:

1. Dial 1907
2. From the main menu, press '1' for mobile phone services.
3. Enter your Vodafone mobile phone number.
4. You will be transferred to a Customer Service Representative who will advise you on how to unlock your phone.

Follow these steps if you're Prepay:

1. Dial 1850 20 87 87
2. From the main menu, press '1' for mobile phone services.
3. Enter your Vodafone mobile phone number.
4. You will be transferred to a Customer Service Representative who will advise you on how to unlock your phone.

1. Contact us immediately so that we can prevent anyone from making or receiving calls on your phone. This will help to prevent any charges on your account.

If you have insurance with us, we'll make sure a claim form is sent to you straight away and advise you what to do next.

• Pay Monthly: ring 1907 (from any phone)
• Prepay: ring 1850 20 87 87 (from any phone)

2. Report the theft to the police
You’ll need to get the claim form stamped by the Gardai if you're going to make an insurance claim.

If you have subscribed to a premium service, e.g. games or ringtones, you will regularly receive a number of messages to your phone beginning with 5XXXX.  These messages will charge you for the content you have received.

To unsubscribe from these services just text STOP to the 5XXXX number you received the message from.  You should then receive an SMS stating that you have been unsubscribed.  If you want to contact the Service Provider managing the service, you can do a shortcode search in www.regtel.ie. 

Not all 5XXXX numbers are subscription services.  Services, e.g. TV voting also use 5XXXX, however customers will only be charged each time they text the number.

To choose the Pay Monthly price plan that’s right for you, run through these simple steps. You'll find out the full range of options available and you’ll be clearer as to what plan and add ons best suit how you use your mobile:

1. How many minutes do you need? View your usage analysis in My Vodafone. Then choose a Perfect Choice plan that matches your standard use.
2. Do you know what's included? Be sure to be familiar with free options included with each plan, whether it's call a friend for free minutes, or free Vodafone to Vodafone calls for life with Perfect Choice 400 and 600. Check out all the Pay Monthly current offers.
3. Choose an add on that suits your needs. We have add ons for text, talk, international calls, and more.

With Webtext you can send 600 free text messages online each month to any Irish or international mobile number. You can even send texts to up to five different mobiles at once, with the option of scheduling your message to send anytime over the next seven days.

If you've already registered with My Vodafone, you can send a webtext right now.

If you haven't registered yet, it just takes a couple of minutes. Not only will you be able to send free texts online, but you can take advantage of all our other online services. Register for My Vodafone.