When you register a new Prepay phone or sim card online, we'll give you free call credit to say thanks for choosing Vodafone.

Existing customers

If you were already a Vodafone customer before you bought your new phone, then you just need to update your new phone details on My Vodafone.

New customers

1. Activate your account by calling 1741 and press 1 to hear your balance.
2.  
3. Then register your details on My Vodafone.

Find out how much free credit you'll receive.

If you’re a Pay Monthly customer, you can check your eligibility for an upgrade in My Vodafone. Better still, register your email address with us and we'll let you know directly!

If you’re Prepay, upgrading is the same as buying a new phone, and you still can get the free call credit. What's more, if you re-register your Upgrade Pack you can get up to €80 FREE credit!Have a look at our range of prepay phones.

We offer a huge range of ways to top up, from topping up online, to topping up with your mobile using Vodafone Live!, to topping up by text message. You can also top up at ATMs and by buying vouchers in over 7,000 shops across the country. You can even get a Pay Monthly customer to send credit to your prepaid account with Top Me Up. And topping up while abroad is now easier than ever.

Learn more about all the ways you can top up.

Check the coverage and tariff

Before you get the sun in your hair and sand between your toes, check which countries you can use your phone in and how much it will cost:

• View the list of Pay Monthly roaming countries
• View the list of Prepay roaming countries

Check your phone

Most of our phones will work just about anywhere. But if you're jetting off to the USA, Canada or Latin America you'll need a triband phone. For a few countries in the Caribbean, you'll need a quadband phone. Check out our roaming section and you'll find all the facts there.

Not sure what band your phone is? Have a flick through our online phone manuals.

Learn how to top up while abroad

If you're a Prepaid customer, you need never be out of credit while roaming with Vodafone. There are several ways you can top up when abroad, including buying vouchers in local shops. Learn more about topping up when abroad.

If you want to top up before you leave, there are many vending machines in Dublin and Cork Airport with Vodafone top ups available.

Things to take with you

• Your charger
• Travel adapter so you can plug in your charger
• Vodafone mobile insurance– are you covered?

How to contact us when abroad

Pay Monthly: In most countries you can dial 1907 to contact Customer Care.
In those countries where you can't, you can call 00353 42 9331999.

Prepay: When contacting customer care from abroad, just dial 00353 42 9385504.

Pay Monthly customers

Keep track of your mobile usage by viewing or printing your most recent Vodafone bills on My Vodafone. Your usage report displays analysis of your billing information, including your most frequently dialled numbers, your most expensive calls and a breakdown of your daily/hourly usage.

If you have any trouble understanding your bill, there is further information to help you with the detail included in your monthly bill.

Prepay customers

In My Vodafone, you can see your remaining call credit and view your top up history.

If you enter your PIN code incorrectly 3 times, your phone will be blocked and you will need your PUK (Personal Unblocking Key) to unlock it.

Get your PUK code

You can log on to My Vodafone to view your PUK code to unblock your mobile

You can also get your PUK by calling 1907 if you’re Pay Monthly

Or 1850 308787 if you’re Prepay.

Follow these steps if you’re Pay Monthly

1. Dial 1907
2. From the main menu, press '2' for service & settings and enter your Second Level password
3. From this menu, press '1' for the PUK options
4. Press '1' to hear your PUK, or '2' to hear instructions on how to unblock your phone.

Follow these steps if Prepay

1. Dial 1747 (if you're calling from a mobile) or 1850 20 40 20 (if you're calling from a landline)
2. From the main menu, press '2' for Services & Settings
3. From this menu, press '1' for the PUK menu
4. To get your PUK, press '1'
5. For your unblocking information press '2'
6. If you have a Nokia phone choose option 1 to get the unblocking instructions
7. If you have another handset choose option 2 and you will be put through to a customer service representative

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