Vodafone at Home FAQs

If you are an existing personal postpay (that is, billed monthly) Vodafone mobile customer, you are eligible for a loyalty discount on Vodafone At Home. Just be sure to mention this when you sign up - if you sign up online, you will have an opportunity to identify yourself as an existing customer during the order process.

If you are an existing Vodafone at Home customer and personal Postpay customer and are not availing of the discount, simply give us a call on 1907 and we’ll apply it. If you cease your personal postpay mobile service (for example, if you switch operators, or move to a pay as you go service) then you will no longer receive the loyalty discount for Vodafone At Home, and you will be charged at standard rates for your service

If you are an existing personal postpay (that is, billed monthly) Vodafone mobile customer, you are eligible for a loyalty discount on our standard advertised Vodafone At Home landline and fixed broadband bundles. This would involve a few changes to your service:

1. Your calls would be charged as per the standard Vodafone At Home tariff sheet (see www.vodafone.ie/homebroadband/otherathomecharges).
2. You can choose either to continue to avail of unlimited calls to UK landlines, or to remove them and save even more on your monthly bundle.

If you would like to avail of this, simply give us a call on 1907 and we'll switch you over. (Note that a 12 month minimum term contract will apply to your new bundle.) If you cease your personal postpay mobile service (for example, if you switch operators, or move to a pay as you go service) then you will no longer receive the loyalty discount for Vodafone At Home, and you will be charged at standard rates for your service. Once you move to a standard advertised Vodafone At Home bundle, you cannot move back to your original BT equivalent bundle.

We're happy to answer any broadband questions you might have, so please call us on freephone 1800 805 014.

Our new landline & fixed broadband packages offer broadband speeds of up to 24Mb to residential customers. This means your broadband package can reach speeds up to a maximum of 24Mbps (megabytes per second) depending on several factors:

• The distance of your home to your nearest local exchange
• The quality of your copper pair landline

Signing up for a 24Mb package means you will get the fastest broadband your landline can support, up to a maximum of 24Mb, with a minimum speed of 9Mb.

Check your line and sign up for a 24Mb package today - from €56 for offpeak and €60 for anytime plans.

To sign up for Vodafone At Home broadband, you’ll need the following:

1. A working phone line that’s suitable for broadband. You can check your line now.
2. UAN/EAN from your current service provider (eircom, BT, etc). We'll explain how to get this number during the order process.
3. A PC or Mac running any version of Windows, Mac OS or Unix/Linux operating systems.

When you order Vodafone At Home, you are subject to a minimum 12-month contract.

If you cancel your Vodafone service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

Yes.

You will need to contact the supplier of your monitored alarm as they will need to carry out some work on the lines before we can activate your broadband service.

If you're moving house, contact us on 1907 to disconnect your current phone line.

For a limited time only, Vodafone is offering an amazing landline reconnection promotion on 500,000 selected landlines.

If your landline is currently inactive, you may qualify for a 50% discount on your selected Vodafone At Home home phone and broadband bundle for the first year! Bundle price reverts to standard pricing thereafter.

This promotion is available on selected landlines only, and ends on 1st July 2011.

Once you have ordered Vodafone At Home, several things must happen before your home phone / home broadband connection is activated.

1. Your home phone line is transferred to Vodafone. This will take a maximum of 10 working days to complete (average is 5 working days).
2. Your home broadband connection will then be activated. This will take a maximum of 15 days to complete (average is 10 working days).
3. Once your home phone and home broadband connection are active, you will receive a welcome letter informing you that your line is active. If you have ordered a wireless modem, you will also be informed that it is being dispatched.
4. After it has been dispatched, your wireless modem will be delivered in approximately 2 or 3 days. Once you receive it, simply follow the easy instructions in the modem's User Guide to install your modem.

When you connect to Vodafone At Home broadband, you should contact your Internet Service Provider (ISP) to ensure that any previous dial-up internet accounts are cancelled.

Vodafone accepts no responsibility for call charges incurred by customers who continue to dial up to the internet when they have Vodafone broadband installed.

We've put together this handy guide to your bill– we hope you find it useful. If you have any further questions, just email us at athome.ie@vodafone.com

You can view our complete Terms and Conditions online

Yes. Both our wired and wireless broadband packages are self-install products.

Our support number is 1907, where our customer care team is available from 9am - 9pm Mon-Fri and from 10am - 6pm on Sat-Sun and bank holidays.

Alternatively, you can avail of our online support by emailing athome.ie@vodafone.com

Did you know you can manage your account online? Register today for My Vodafone At Home to view current and previous bills, manage your Vodafone Friends, avail of one of our great value add-ons, and more.

You can email athome.ie@vodafone.com for advice online.