Online shop order tracking, deliveries & returns
With great offers and online discounts, free delivery and a simple returns policy, buying online with Vodafone is never a hassle.
Delivery: fast, free and hassle-free
- With Vodafone, you'll get next day delivery when you order before 1pm Monday to Thursday.
- When you order after 1pm, Monday to Friday we'll deliver within 2 working days.
- Your package will arrive at your nominated daytime address (within the Republic of Ireland) by An Post. As the delivery needs to be signed for, you may want to give your work address.
Tracking your order
Check the status of your order here. You'll need to enter your order number, which is available on the confirmation email you received at the time of purchase.
Less than 7 days
Get a full refund on any mobile broadband modem if you return it within 7 working days of receipt. Just call 1907 first to let them know it's on its way back.
Less than 14 days
Changed your mind? No problem – you can get a full refund on a phone or accessory if you return it, unused, within 14 working days of receipt. This is in accordance with Distance Selling regulations.
Less than 28 days
If your phone or accessory becomes faulty within the first 28 days, you are entitled to a replacement or a refund.
How to arrange returns up to 14 or 28 days:
- Online returns form for accessories, pay as you go phones & mobile broadband modems
- Bill pay customers: please call us on 1907 to arrange a return
Over 28 days
If your phone becomes faulty after 28 days but within the warranty time period for the phone, just go into your nearest Vodafone store and we will arrange to send it off for repair.
For accessories, the warranties are:
- 6 months for batteries, chargers, & headsets
- 3 months for memory cards
Get in touch
Problems or questions? Just give us a call and we'll sort it out:
- 1907 for bill pay
- 1747 (from a mobile) or 1850 20 40 20 (from a landline) - pay as you go customers