Insomnia
Insomnia Coffee Company is Ireland's leading independent premium coffee and sandwich cafe chain, with 60 outlets including high street stores and partnerships.
From a commercial perspective, we wanted to consolidate our communications environment and move to a single supplier who could offer a more cost-effective unified solution.
Bobby Kerr
How did Vodafone partner with Insomnia?
Insomnia were looking for a one-stop-shop for their total communications requirements which would deliver cost savings to their business and a superior experience for customers.
The resulting solution involved the deployment of a wide variety of communications products including fixed lines, broadband, wireless and VPN communications into the company’s headquarters and stores.
Total Communications Solution
Insomnia chose Vodafone’s bespoke total communications package as it promised both the best customer experience and cost savings. The solution involved deploying multiple fixed lines, broadband, wireless and VPN communications into the company’s headquarters and stores and equipping managers and staff with appropriate mobile devices. Vodafone also enabled Insomnia to provide WiFi services in stores for customers, something which, believes Harry O'Kelly, CEO, adds value to the Insomnia customer experience:
"Wi-Fi is important to our 30 stores because it differentiates the business from the competition, attracts trade and boosts the customer experience".
Cost Effeciency and Transparent Billing
Insomnia have seen savings of over 30% since moving to Vodafone and are also pleased with a new pricing policy which is transparent and easy to understand.
More information
To see what we can do for your business, talk to your Vodafone Account Manager, or email businesscare@vodafone.ie