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Get only the best with our network

 

90% 4G coverage in every county

 

Connectivity or coverage issue?

 

475 million calls and 1 million GB of data every month

 

Trusted by over 2 million customers everyday

 

Best in test for voice, data & network

 

4G roaming in 86 countries, more than any other network

money back guarantee

Network Satisfaction Guarantee

Only Vodafone 4G covers 90% of people in every county, and we want every customer to have a great experience on our network. But if you're not completely happy with your network coverage, come back to us within your first 30 days and we’ll cancel your contract.

You'll only pay your first month's tariff amount and any out of plan charges you've incurred. If your plan included a new phone, we’ll take it back and refund what you paid for it.

See our terms and conditions

See our frequently asked questions

4G to the rescue

The fun doesn't have to stop when the rain starts. Vodafone comes to the rescue with our superfast 4G, keeping you entertained in more places than ever before.

Best in test

Our network has been tested and comes out on top for voice, data and overall from P3. See what this means for Paddy's hometown, Castlebar.

*4G population coverage calculated using census data from the CSO and comparing against published coverage maps from Three and Meteor on 30/3/2016. Find out more here.

Frequently asked questions

Who does the Network Satisfaction Guarantee apply to?

Network Guarantee applies to new Vodafone mobile customers within the first 30 days of their contract who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to Pay as you go customers, existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day sim only tariff, MBB, Vodafone Home or TV customers.

Please note; If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Guarantee but our Network Crew are our dedicated team can assist with all network coverage related queries. Freephone 1740.

I'm a business customer, does the Network Satisfaction Guarantee apply to me?

Yes new business customers can take advantage of the Network Satisfaction Guarantee. It applies to new customers on mobile bill pay plans who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, One Net Express, One Net Business, Vodafone Office and Mobile Broadband plans.

If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Satisfaction Guarantee.

Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Freephone 1740 from any Vodafone mobile.

If I have a mobile network issue how do I avail of the Network Satisfaction Guarantee?

I bought in a retail store:

  1. Return to the same store you signed your contract in
  2. Bring the following:
    • Your purchase receipt
    • If your plan included a new phone, bring the phone with you - including all packaging, in box contents
    • If you intend to immediately switch to another provider, bring an additional spare unlocked phone.

    Important: The phone you are returning must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee.

  3. Confirm to the Vodafone store team member that you wish to avail of the Network Satisfaction Guarantee and provide us with an alternative contact number and email address
  4. Hand back your phone, packaging & in box contents and receive your full phone refund
  5. Confirm whether you wish to keep your number or have the number disconnected
    • If you are keeping your number, we’ll ask you to switch to another provider within 7 working days (if you are still on the Vodafone network at the end of that period we’ll move your number to pay as you go)
    • If you wish to have the number disconnected, you don’t need to do anything else.

I bought online:

If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must call us on 1907 to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.

Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.

I bought via my company / account manager:

For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email businesscustomercare.ie@vodafone.com to apply for the Network Satisfaction Guarantee.

I have coverage issues but want to stay with Vodafone, what can I do?

You can call our Network Crew, our dedicated team who deal with all network coverage queries. 1740 from a Vodafone mobile or 1850 99 51 33 from a landline or non-Vodafone mobile

See all frequently asked questions