Only Vodafone 4G covers 90% of people in every county, and we want every customer to have a great experience on our network. But if you're not completely happy with your network coverage, come back to us within your first 30 days and we’ll cancel your contract.
You'll only pay your first month's tariff amount and any out of plan charges you've incurred. If your plan included a new phone, we’ll take it back and refund what you paid for it.
See our terms and conditions
See our frequently asked questions
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Network Guarantee applies to new Vodafone mobile customers within the first 30 days of their contract who join on or after 11th October 2016 to a 12 or 24 month mobile contract.
It does not apply to Pay as you go customers, existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day sim only tariff, MBB, Vodafone Home or TV customers.
Please note; If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Guarantee but our Network Crew are our dedicated team can assist with all network coverage related queries. Freephone 1740.
Yes new business customers can take advantage of the Network Satisfaction Guarantee. It applies to new customers on mobile bill pay plans who join on or after 11th October 2016 to a 12 or 24 month mobile contract.
It does not apply to existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, One Net Express, One Net Business, Vodafone Office and Mobile Broadband plans.
If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Satisfaction Guarantee.
Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Freephone 1740 from any Vodafone mobile.
Important: The phone you are returning must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee.
If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must call us on 1907 to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.
Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.
For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email firstname.lastname@example.org to apply for the Network Satisfaction Guarantee.
You can call our Network Crew, our dedicated team who deal with all network coverage queries. 1740 from a Vodafone mobile or 1850 99 51 33 from a landline or non-Vodafone mobile