Escalation of a dispute
At Vodafone, we are passionate about customer service and our top priority is always customer satisfaction, but if you feel that we’ve fallen short of this, then we want to know about it. We’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can.
Using Vodafone’s mantra of speed, simplicity and trust, we are entirely committed to addressing all complaints fully and fairly, and in a reasonable timeframe.
If you’re not happy with our service, then our service teams are best positioned to help you and should be the first people you contact through either Live Chat or by calling 1907. See our contact details.
If your query is not resolved to your satisfaction you can ask to be referred to a manager. A Team Leader/Manager may be available to speak to you immediately or they may call you back at a time that suits both of you.
If after speaking to the manager, you still feel that we have not dealt with your complaint appropriately or you wish to appeal a decision made by the Team Leader/Manager, please ask for a complaints reference number to be used when submitting the complaints/appeal form on the link below.
This will then be reviewed by our Customer Advocacy department who will then contact you.
Click here to submit a complaint through our complaints form