Customer enquires
For Pay Monthly customers
| Telephone | Freefone 1907 24 hours, 365 days a year and speak to a Customer Service Representative or use our self-service options |
| Fax | CallSave 1850 262 728 |
| care@vodafone.ie 24 hours, 365 days a year | |
| Address | Vodafone The Ramparts Dundalk Co Louth |
For Prepay Customers
| Telephone | CallSave 1850 208 787 08.00 - 22.00, 365 days a year and speak to our Customer Service Team |
| Freefone | 1741 24 hours, 365 days a year, to use our self service options |
| Fax | CallSave 1850 262 728 |
| prepaid@vodafone.ie 24 hours, 365 days a year | |
| Address | Vodafone The Ramparts Dundalk Co Louth |
For Vodafone At Home customers
| Telephone | Freefone 1800 927 380 to speak to a Customer Service Representative |
| Fax | CallSave 1850 262 728 |
| athome.ie@vodafone.com 24 hours, 365 days a year | |
| Address | Vodafone The Ramparts Dundalk Co Louth |
Fast response to customers' enquiries
Our aim is to resolve your enquiry on initial contact with Vodafone. Where we cannot resolve your enquiry we will let you know, within three hours of your initial contact, the estimated time of resolution. We will keep you informed of progress and notify you of the resolution.
We commit to providing a high level of service under the following enquiry categories with the maximum time to resolve the enquiry where the solution is within our control. All your enquiries will be uniquely recorded so that we will always know the status of any particular enquiry. In extreme circumstance and where it is beyond our control e.g. if a third party is involved, or if we lack complete information, or in the case of adverse weather conditions, we will keep you informed of progress and respond to your enquiry as soon as possible. In the instance of a billing error, Vodafone will reimburse the affected account as soon as we become aware of the discrepancy. We will notify you by text message once your rebate has been applied.
In exceptional cases where we are unable to respond or acknowledge your query within the times specified below, Vodafone have established a Customer Guarantee Scheme to compensate for that delay. Where it is brought to our attention that, in relation to your query, we have failed to meet the response time outlined in the table below, we will apply a credit to your account*.
* A credit offered for this purpose is given as a gesture of goodwill only and does not imply an acceptance of liability, breach of contract or otherwise on the part of Vodafone.
| Enquiry | Response Time |
| Respond to Coverage / Network faults(Address Coverage/Network Quality faults within our control in 5 hours) | 1 hour |
| Billing / Payments | 5 working days |
| Roaming | 5 working days |
| Handsets | 10 working days |
| Miscellaneous (not covered by above) | 10 working days |
Enquiries by letter
Enquiries sent to Vodafone by letter or fax will be responded to by letter within three working days. Where we cannot resolve your query in this timeframe, we will send an acknowledgement of your query by letter and follow up with a telephone call in line with our Code of Practice.
Enquiries by email
For enquiries sent to us by email, we will automatically confirm on receipt and aim to respond with a resolution within 24 hours. Where we cannot resolve your enquiry in this time, we will resolve it in line with our Code of Practice.
Code of Practice
Read more about our Code of Practice for Customer Care here.