Disconnection
Vodafone issues its bills once a month, with the payment due date printed on the bills. Bills for mobile and fixed services that are not paid within the credit period, and are still due after the expiry date, will be liable for disconnection without further notice.
Where amounts are in dispute, Vodafone will progress the dispute in adherence to its Code of Practice. Where the undisputed amount is paid, Vodafone will not disconnect. Upon resolution of the dispute, any amount deemed due by Vodafone will become payable immediately, where it is outside the credit terms of the original bill.
Code of Practice - Read more about our Code of Practice for Customer Care here.