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Coverage and roaming

Vodafone currently has 99% population coverage with its mobile network and 95% geographical coverage, together with 70km coverage out to sea around the Irish coast. We continue to invest in network development to increase capacity and enhance quality of service and we are currently rolling out our 3G Network.

Notwithstanding this investment, you may experience problems on our network such as congestion leading to dropped calls or network busy messages. Network outages can also occur for various reasons such as systems failures, storm damage, or third party damage to infrastructure.

Our customer care team will be able to assist you to identify the reason for a network problem and, where it is within our control, arrange to rectify the problem. Where the reason for the problem cannot be identified on the initial call, we will commit to letting you know the reason for the problem and our proposed resolution within one hour of your initial call.

Enquiries where you want information on Vodafone mobile service coverage in specific areas of the country, will generally be dealt with at the initial contact. If we cannot provide the information on coverage on your initial call we commit to answering you query within six hours of your initial contact.

Vodafone roaming has a customer guide available giving all the relevant information for customers while roaming. This guide can be obtained through our retail agents or from our Customer Service Representative. Our Roaming guide complies with the GSM Europe code of conduct, giving details of roaming with all our roaming partners for various call scenarios, charging units, peak and off-peak. In addition to this information our Customer Service Representative will be happy to answer your enquiries on roaming.

Enquiries on charges for roaming may involve us contacting our roaming partners for further information. Where we cannot resolve your enquiry in the initial contact we will, where it is within our control, resolve your enquiry within five working days. When we have to contact our roaming partners we will keep you informed of progress.