Spam
What is “Spam”?
Spam is any unsolicited and generally unwelcome commercial communication used for direct marketing purposes where the sender is not entitled to send the message to you for example where the person who receives the message has no relationship with the sender of the message. In the case of mobile customers, Spam takes the form of unwanted text messages, picture messages and emails.
Most companies or individuals that send Spam are trying to sell something or promote a new product or service. For example, some will announce that you have been lucky enough to win a prize in a competition and that all you need to do is ring a certain number to learn what it is and how to collect it. Sometimes the number in question will be a premium rate number and you will either find that at the end of a long message nothing happens, or that the value of the prize is considerably less than the cost of the call.
Our position on Spam
Vodafone stringently guards its customers' personal details and does not share these details with third parties for their marketing purposes. Third parties can obtain your details in a number of ways. For instance, you details may be obtained through using other services they offer or on entry into a quiz or promotion. When your details are obtained it is a legal requirement that you are given the opportunity to opt out of receiving communications. Any subsequent communications should include contact information and details on how to opt out.
The Vodafone Spam reporting line
Vodafone hosts a dedicated Spam reporting line where customers can forward suspected Spam texts free of charge. After investigation, we will report cases of suspected Spam to the appropriate authorities such as the Regulator of Premium Rate services (Regtel) and the Data Protection Commissioner for further investigation.
To report suspected cases of Spam texts please forward the message to 50005.
In addition you should contact the follow regulatory bodies to report suspected cases of Spam directly:
| Name | The Regulator for Premium Rate Services (Regtel) |
| Address | Crescent Hall Mount Street Crescent Dublin 2 |
| Tel | 1850 741 741 |
| Fax | 1850 741 747 |
| info@regtel.ie | |
| Web | www.regtel.ie |
| Name | Office of the Data Protection Commissioner (DPC) |
| Address | 3rd Floor Block 6 Irish Life Centre Lower Abbey Street Dublin 1 |
| Tel | 01 874 8544 |
| Fax | 01 874 5405 |
| info@dataprotection.ie | |
| Web | www.dataprivacy.ie |