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Customer care policies

Dual access for parents

Dual access allows you to view the usage activity on your child's account.

Bullying and malicious communications

Advice on how to deal with malicious calls or messages.


Mobile phone theft - Advice on prevention and reporting.


How to deal with and report unsolicited messages received on your mobile phone.

Illegal images and reporting

Advice on handling and reporting illegal images received on your mobile phone.